Vonage Business Reviews - Page 8 of 15

3.7/5

Average Rating

Great service!

Number 77 : JUL 18th, 2012 : Howard

Recommended: Yes

It's been about 2 years now with 12 lines and we have had 100% reliable service. Features keep getting added and the customer support is first rate. We are very happy customers!

VISITOR/PROVIDER FEEDBACK:

Comment by Anonymous (5/6/2013) : Never had to deal with a company where they think they are more important than the customer they have some of the worst service companies I ever met.

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My first VoIP

Number 76 : JUL 14th, 2012 : Phil

Recommended: Yes

they were fast to answer... very patient with my 'newby' questions and concerns even more patient when i re-asked some questions :) i could always get somebody on the phone, if needed. i would recommend them over the other 2 which were offered.

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Honest VoIP - awesome cust service

Number 75 : JUL 11th, 2012 : Jeff

Recommended: Yes

excellent company to work with. Tried a few other providers that "stretched" their marketing material and seemed very unorganized once you work with them. Vocalocity has been spot on with delivering since day one. I've been with them for other 3 years now and would recommend them to ANY sized business. very cost effective with robust features.

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Big on features, small on price

Number 74 : JUL 10th, 2012 : Peter

Recommended: Yes

Been with Vocalocity for over a year and have several customer's using them as well. Big kudos for the support staff! Always willing to jump into a problem. Some of the feature-set needs further development (fixed holiday calendar's for a start), but they keep churning out new releases all of the time. Having the development staff in-house is key to ensuring up-time as well as adapting to customer needs quickly.

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Extremely Reliable VoIP Service

Number 73 : JUL 10th, 2012 : Justin

Recommended: Yes

Currently have multiple customers including my company using the service and there are rarely any issues with the service and when they occur vocalocity's tech team quickly resolves them.

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Awesome

Number 72 : JUN 26th, 2012 : Rafael

Recommended: Yes

I've been using Vocalocity for about a year and a half. It's excellent. The flexibility of their system is great since we have multiple offices. also, anytime an issue came up, their customer support staff has been great at figuring the issue out and solving it within an hour or 2. I've also sent them an email about having them fix up their voice to text program and they actually listened. I really love their service because they are a large company treating customers like a small company.

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Call Queue Service is Inconsistent

Number 71 : JUN 18th, 2012 : Christina

Recommended: No

We were originally attracted to Vocalocity because of the cost, but because of the lack of features and inconsistency of call queue functionality we are now considering other providers. The call queue malfunctions daily, meaning that people/phones who are not signed in to take queue calls start receiving queue calls. Vocalocity customer service reps, while friendly, never have any explanation for this or an ETA of when it will be resolved. They also do not have global "holiday hours" control on the admin interface -- this means that any time our office will be closed, we have to change the holiday hours on all 16 of our virtual receptionist phone numbers, and the changes cannot be made until the office/phone lines have already closed on the previous day.

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Just got switched over to Vocalocity and I love it!

Number 70 : JUN 12th, 2012 : Jon

Recommended: Yes

We were forced to transferred from another VoIP service this morning and I have to say that it went seamlessly, just like they said it would. I called Tech Support to ask about some of the features that my IP phone had and how to utilize them. I was pleasantly surprised with the service I received. With the old provider, they would give me a case # just to get me off the phone. Very rarely was I able to get what I needed on the first call. Not so with Vocalocity. They were more than helpful. They answered my question the best they could and then transferred me to someone who I was able to get more of a detailed explanation to my original question. Since I had him on the phone, I asked a number of other questions and made a few suggestions to features that I'd like to see added. They submitted my suggestion, and sent me an email with details on how to add my Company Logo to the screen. I never had gotten that much done on one phone call with my previous provider. It's been less than 24 hours since the transfer and 'so far, so good'. I'm more than pleased with the service and look forward to working with Vocalocity.

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Owner

Number 69 : MAY 17th, 2012 : Marciano

Recommended: Yes

I have spoken with a few different members over the last several days and I must say it's a breath of fresh air to deal with a company who has patient,helpful,and happy employees. This goes from tech service to general questions. Every call I have made so far was above expectations and EVERY employee did above and beyond what I had inquired about. There was no "pushing it off" to the next representative...the CS rep took it upon her self to fullfill my virtual receptionist when it sounds like was not her responsibility...AWESOME JOB.

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GREAT service

Number 68 : MAY 14th, 2012 : Craig

Recommended: Yes

I am absolutely not computer literate and can without hesitation recommend Vocalocity. Their service is outstanding in walking me through issues I find daunting. A big "thumbs up" for them since day one, four years ago.

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