Vonage Business Reviews - Page 10 of 15

3.8/5

Average Rating

Vonage Business Review

Number 53 : APR 2nd, 2012 : Eric

Recommended: Yes

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Vonage Business Review

Number 52 : MAR 22nd, 2012 : Andy

Recommended: No

Overall the service and call quality with Vocalocity is good. But we operate in a 24-hour a day environment, and the system tends to go down for maintenance or other unexpected reasons late at night and on weekends. This is crippling for us as it affects our ability to service our customers across the entire U.S. When our phones are down, Vocalocity's phones are down, too. There is absolutely no way to contact tech support after hours. We will be moving to another provider as soon as we're able to make phone calls again!

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Number 51 : MAR 12th, 2012 : Barry

Recommended: Yes

Great system, Great customer service, they are always ready to help. the consultant that I use "Stephanie" is ever so helpful and extremely patient with me "trust me that is saying a lot". I have not had a problem that Vocalocity could not help me with yet.

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Number 50 : MAR 9th, 2012 : Kathleen

Recommended: No

Everything was going well until the extra charges were added for local phone calls from cell phone numbers that were ported from Alaska to Texas. Calling anyone with cell phone area codes in Alaska or Hawaii are going to cost you extra by the minute. That was not disclosed at the time of sale.

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Vonage Business Review

Number 49 : MAR 5th, 2012 : OC-IT

Recommended: Yes

We're a small Medical Management company in Southern California and had our own PBX, Intertel 5200 with 3 PRIs from ATT. 2 for Voice and 1 for data. After the recession hit we tried to downsize and cut costs. I got rid of the 3 PRIs and got a 9Mbps connection from another ISP which was only half the cost of the previous 3 PRIs. Then I went looking for a VoIP hosted solution since the cost was good, but I was just worried about reliability and call quality. I did quite a bit of research and looked at a bunch of providers, such as 8x8, Nextiva, Vocalocity, Ring Central, etc. . . I read reviews and even read reviews on the VoIP phones they carried so I could pick the optimum phone, both looks and quality for our Company (We ended up getting the Cisco SPA 504Gs). So after doing all the research I choose Vocalocity. I figured if things go bad I could quit since Vocalocity does not have a contract (which many other VoIP providers are the same). Other companies had pretty good reviews also, but I was looking for certain features like call recording. After calling the sales dept I talked to a Stephanie S. and she helped me with everything to get us setup. I received the 20 phones got them activated and configured them the way I wanted. I didn't really use Vocalocity's tech support too much since I'm in the IT dept and setup was pretty straight forward. But when I did call Vocalocity's support they were always helpful and it didn't take an hour on the phone like it does when I call ATT or Verizon. I've had the Vocalocity service for almost a year now and it's been working fine. Stephanie still helps me when I need to order something or change something on our plan. We have had 2 outages so far which we're all due to our internet provider (Cox Communications) being down. That's the only downside to VoIP. Call quality is good. None of our employees said anything after the switch about call quality which is a good thing. With them no news is good news. I've had migrations and changes before that did not go so well and they just complain like there's no tomorrow. Overall I would rate vocalocity 4.5 out of 5 and would recommend them to a friend.

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Number 48 : FEB 23rd, 2012 : GC

Recommended: Yes

Vocalocity has been a great VOIP provider and customer service is excellent! We now have three offices and over 60 extensions with Vocalocity. We have saved thousands every year compared to our old VOIP provider and POTS line provider. Night and day compared to our old VOIP hosted provider. Vocalocity has had some technical problems last year but have been resolved quickly and they have added a new service so you can forward any calls to a LAN or cell in case of service issues with the VOIP. I am the IT manager and installed every phone and extension. Very easy to program phones. Love their service and the way they treat their customers with respect. No yearly contracts so they know a customer can move on at any time. Unlike other VOIP providers that make you sign a year contract. Great Sales Rep! Great Customer Service reps! Great Network Engineers! Great company! Wish every company would treat their customers like Vocalocity.

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Number 47 : FEB 17th, 2012 : James

Recommended: Yes

Service is as good as you're going to get with a VoIP system. Customer service is always ready to assist you if you need anything.

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Number 46 : JAN 6th, 2012 : Jim

Recommended: Yes

We had the Vocalocity service installed about two weeks ago and the customer service was great and installation went smoothly. So far we are happy with our choice.

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Vonage Business Review

Number 45 : MAY 12th, 2011 : William

Recommended: Yes

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Number 44 : MAY 4th, 2011 : Sara

Recommended: Yes

My salesperson was Meredith, she was extremely helpful and knowledgable about the system, its features, the phones. I described the features I wanted and vocalocity has met and exceeded them. They have great customer service and tech support. Would definitely recommend

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