Vonage Business Reviews - Page 7 of 15

3.7/5

Average Rating

Great supplier

Number 87 : MAR 27th, 2013 : Marc

Recommended: Yes

Vocalocity is a great supplier. It took a fair amount of time to get set up, due to the delays in getting my numbers ported from various Canadian phone companies. However, once porting was completed, Vocalocity's service and quality was beyond reproach. I've had a few technical issues that required contact with their tech department. I was impressed with their ability to resolve all my issues quickly. I would recommend Vocalocity to anyone interested in adopting VoIP systems.

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Voip review

Number 86 : MAR 20th, 2013 : Craig

Recommended: Yes

vocalocity has exceeded my expectations in every way. I have never considered dropping their service.

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Horrible service

Number 85 : MAR 6th, 2013 : Lori

Recommended: No

Our phones go down at least 2 times per month and when you call in to report it they wont answer the phone.

VISITOR/PROVIDER FEEDBACK:

Jack (Sept 30th, 2014) : Vonage is a horrible service! As a business, you shouldn't even think of using them.

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Excellent Service

Number 84 : OCT 1st, 2012 : Todd

Recommended: Yes

Vocalocity responded quickly with my first quote and cut my phone bills by 50% over Verizon. The service has been flawless. Their customer service reps are friendly, knowledgable, and willing to help with everything from a simple question to walking me through the website. I have already purchased a second phone system for another business I own.

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Vocalocity

Number 83 : SEP 10th, 2012 : Narcisse

Recommended: Yes

Service very good. I have an audio issue at the beginning of my calls, but I think it comes from my headset...

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Garbage

Number 82 : AUG 30th, 2012 : Arik

Recommended: No

Garbage. 1. Their website is awful. It is so slow, hard to navigate and worthless. 2. They are way more expensive than anyone else. 3. Their features stink. I was an Aptela customer and I was very happy. Then Vocalocity bought them and it all went to crap! When they migrated me I was down for a day, then I had less features and was paying more. Just switched to Ring Central and so far so good.

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CFO

Number 81 : AUG 13th, 2012 : Seth

Recommended: Yes

Vocalocity acquired Aptela. Switchover was a NIGHTMARE. Now a month after having suffered that, they eliminated all phone service to the country where two thirds of our employees are based. Avoid them like the plague.

VISITOR/PROVIDER FEEDBACK:

Reviewer Update (9/17/2012): I withdraw my complaint. The provider addressed the issues very quickly after our complaint on WhichVOIP was filed. NOTE: Reviewer updated their original ratings following resolution of their issues by the Provider.

Comment by Ronney on 11/10/2013 : How did they resolve your issue if the service was not being provided to a particular country?

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I recommend Vocalocity

Number 80 : AUG 7th, 2012 : Bill

Recommended: Yes

Not only would I recommend Vocalocity, I have recommended Vocalocity to business associates and friends. Vocalocity's customer service is excellent, the sound quality is great and the cost and lack of long term contracts makes using Vocalocity an easy choice for us.

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Amazing Customer Service, Rapid Tech Support

Number 79 : AUG 7th, 2012 : Christopher

Recommended: Yes

We are very satisfied with Vocalocity. From initial contact with sales to post installation support and customer service, these guys are fantastic. Rapid response to any questions I've had. Excellent feature list for the price. Many features are in beta right now, and beta features can be added to your account if you are willing to test on a production system. I couldn't think of a single bad thing to say about any aspect of the switch over.

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Vocalocity VOIP

Number 78 : AUG 3rd, 2012 : John

Recommended: Yes

My company has been using Vocalocity for a little over a year now and we have been extremely pleased. We had a lot of problems previously with Verizon, mostly customer service issues, double billing, not billing, getting one answer from one person and then a different answer from the next person you talk to. Final straw was when they cut off service for a day despite the fact we had a credit with the account. One of the primary purposes of moving to Vocalocity was to make sure we could route calls to our cell phones if there were issues with the main line. Until I made the move I didn't realize how much flexibility there could be with the phone service. We really have control of how calls are routed when people call now. Most of the time we let calls just ring through but the ability to route them different ways is great. And we really like the voice-mail feature that emails you when someone leaves a message. The transcription is not always very good but there is an actual audio file attached so you can play the message on your cell phone. Basically you are always aware of who has called you, whether you are in office are not. i was worried how it would affect our internet speed but I have not noticed any deterioration.

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