Vonage Business Reviews - Page 6 of 15

Vonage Business

143

User Reviews

3.8/5

Average Rating

71%

Recommended

Total:

143

5-Star:

79

4-Star:

21

3-Star:

9

2-Star:

14

1-Star:

20

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User Reviews (Page 6 of 15)

Vonage Business reviews are listed in chronological order.

Great products and sales team

Overall rating (5)

Number 93 : SEP 25th, 2014 :

Recommended: Yes

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If you are looking to upgrade your business phones, we highly suggest contacting Vonage Business Solutions, they did a REALLY great job for our company and it was a seamless transition at a great cost.

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Positive experience

Overall rating (4.6)

Number 92 : MAY 20th, 2014 :

Recommended: Yes

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Sales rep was extremely patient with my questions and very helpful. Service was delivered as promised. One note though - after the first month my rate went up $4 with taxes they insisted in the sales calls would not apply.

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Do Not Trust Vocalocity To Deliver

Overall rating (1.8)

Number 91 : MAR 25th, 2014 :

Recommended: No

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We Ported our phone number from their parent company - Vonage, unfortunately something went wrong. Now when some (not all) customer's call our number they get a message that "the number has been disconnected and is no longer in service". Needless to say this is a business killer. When we contacted Vocalocity with the problem they admitted there is a Porting issue and that we must contact our previous carrier which was Vonage, the company that owns Vocalocity to make sure they no longer have our phone number in there system. We explained to the Vocalocity people that this is something they must fix immediately, all they could say is we will check on it and get back to you. It has been a week now, the issue still exists and Vocalocity offered no refund, or even a call from some supervisor to apologize for ruining our business relations and sales. Our last conversation with their Customer Care Porting Department, was that we contact any and all phone carriers that we ever had phone service with to make sure they do not have our phone number in their system. Since we have had the business number for over sixteen (16) years that seems a bit extreme. If you get Vocalocity and notice that you receive fewer phone calls per day, run to another phone service.

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Successful experience

Overall rating (5)

Number 90 : FEB 21st, 2014 :

Recommended: Yes

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Customer service is amazing! The best I've experience with ANY service provider. Would highly recommend Vocalocity / Vonage Business to businesses in Ontario.

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Which VoIP Survey

Overall rating (5)

Number 89 : MAY 24th, 2013 :

Recommended: Yes

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Very good service; Very cost efficient (cut my telephone calling expenses by about 75%). I recommend this supplier to all my friends.

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Easy

Overall rating (4.8)

Number 88 : MAY 15th, 2013 :

Recommended: Yes

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So far all good. Cisco phone is excellent, reception is great. Ability to conference call is easy. A+

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Great supplier

Overall rating (5)

Number 87 : MAR 27th, 2013 :

Recommended: Yes

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Vocalocity is a great supplier. It took a fair amount of time to get set up, due to the delays in getting my numbers ported from various Canadian phone companies. However, once porting was completed, Vocalocity's service and quality was beyond reproach. I've had a few technical issues that required contact with their tech department. I was impressed with their ability to resolve all my issues quickly. I would recommend Vocalocity to anyone interested in adopting VoIP systems.

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Voip review

Overall rating (4.8)

Number 86 : MAR 20th, 2013 :

Recommended: Yes

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vocalocity has exceeded my expectations in every way. I have never considered dropping their service.

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Horrible service

Overall rating (3.4)

Number 85 : MAR 6th, 2013 :

Recommended: No

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Our phones go down at least 2 times per month and when you call in to report it they wont answer the phone.

VISITOR/PROVIDER FEEDBACK:

Jack (Sept 30th, 2014) : Vonage is a horrible service! As a business, you shouldn't even think of using them.

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Excellent Service

Overall rating (5)

Number 84 : OCT 1st, 2012 :

Recommended: Yes

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Vocalocity responded quickly with my first quote and cut my phone bills by 50% over Verizon. The service has been flawless. Their customer service reps are friendly, knowledgable, and willing to help with everything from a simple question to walking me through the website. I have already purchased a second phone system for another business I own.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

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