Vonage Business Reviews - Page 5 of 14

4/5

Average Rating

GOOD SERVICE

Number 96 : MAR 24th, 2015 : Mohammad

Recommended: Yes

Good company to work with, knowledgeable staff, but limited talk time minutes in general. The selection of Canadian phone numbers is not that good! Little expensive!

Comment on this review >>

Excellent

Number 95 : DEC 31st, 2014 : Toni

Recommended: Yes

This company is very honest about what features they had. I'm very impressed with their customer service. However they are only $5 cheaper than my current phone company century link.

Comment on this review >>

Great VOIP

Number 94 : OCT 16th, 2014 : Brice

Recommended: Yes

The saving are huge, and the service is exceptional. Vonage goes out of there way to make everything work.

Comment on this review >>

Great products and sales team

Number 93 : SEP 25th, 2014 : Will

Recommended: Yes

If you are looking to upgrade your business phones, we highly suggest contacting Vonage Business Solutions, they did a REALLY great job for our company and it was a seamless transition at a great cost.

Comment on this review >>

Positive experience

Number 92 : MAY 20th, 2014 : Debbie

Recommended: Yes

Sales rep was extremely patient with my questions and very helpful. Service was delivered as promised. One note though - after the first month my rate went up $4 with taxes they insisted in the sales calls would not apply.

Comment on this review >>

Do Not Trust Vocalocity To Deliver

Number 91 : MAR 25th, 2014 : Jon

Recommended: No

We Ported our phone number from their parent company - Vonage, unfortunately something went wrong. Now when some (not all) customer's call our number they get a message that "the number has been disconnected and is no longer in service". Needless to say this is a business killer. When we contacted Vocalocity with the problem they admitted there is a Porting issue and that we must contact our previous carrier which was Vonage, the company that owns Vocalocity to make sure they no longer have our phone number in there system. We explained to the Vocalocity people that this is something they must fix immediately, all they could say is we will check on it and get back to you. It has been a week now, the issue still exists and Vocalocity offered no refund, or even a call from some supervisor to apologize for ruining our business relations and sales. Our last conversation with their Customer Care Porting Department, was that we contact any and all phone carriers that we ever had phone service with to make sure they do not have our phone number in their system. Since we have had the business number for over sixteen (16) years that seems a bit extreme. If you get Vocalocity and notice that you receive fewer phone calls per day, run to another phone service.

Comment on this review >>

Successful experience

Number 90 : FEB 21st, 2014 : Christine

Recommended: Yes

Customer service is amazing! The best I've experience with ANY service provider. Would highly recommend Vocalocity / Vonage Business to businesses in Ontario.

Comment on this review >>

Which VoIP Survey

Number 89 : MAY 24th, 2013 : Narcisse

Recommended: Yes

Very good service; Very cost efficient (cut my telephone calling expenses by about 75%). I recommend this supplier to all my friends.

Comment on this review >>

Easy

Number 88 : MAY 15th, 2013 : Bill

Recommended: Yes

So far all good. Cisco phone is excellent, reception is great. Ability to conference call is easy. A+

Comment on this review >>

Great supplier

Number 87 : MAR 27th, 2013 : Marc

Recommended: Yes

Vocalocity is a great supplier. It took a fair amount of time to get set up, due to the delays in getting my numbers ported from various Canadian phone companies. However, once porting was completed, Vocalocity's service and quality was beyond reproach. I've had a few technical issues that required contact with their tech department. I was impressed with their ability to resolve all my issues quickly. I would recommend Vocalocity to anyone interested in adopting VoIP systems.

Comment on this review >>