Vonage Business Reviews - Page 4 of 14

4/5

Average Rating

Ruined my business

Number 106 : FEB 18th, 2016 : Karen

Recommended: No

I loved the phone and the features! The company gave my account to someone else who disconnected my phone number. I was the super user on the account and I was told too bad. I said you are putting me out of business and they said too bad. All my marketing material was garbage as it had the number that had been disconnected. Vocalocity (now Vonage) had no legal right to do that and should have been held responsible for the damages.

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Poor Service

Number 105 : FEB 18th, 2016 : Natallia

Recommended: Yes

Sound quality is often bad. Losing calls during transfer and only blind transfers are possible. Pros: they have good features like call recording but then -> con is that one has to clear old messages manually and it takes a lot of time because certain quantity of calls can be deleted at a time. Also, got the router they recommended and a lot of time spent between myself, my IT person and Vonage. My IT guy did everything they told him but also gave me a warning that it will not fix the issues I have. He was right, it did not. Vonage service is not business quality (and I only have 4 phones, Cisco 303). Every time they check my Internet, it works great and enough bandwidth.

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Great features/complicated set-up

Number 104 : OCT 26th, 2015 : Christopher

Recommended: No

Okay, here's the thing about Vonage. The customer service seems to be pretty good. Friendly, attempt to help but the set-up of this is MUCH, MUCH more complicated than sales leads you to believe. Oh, you just get your phone and plug it into an ethernet port and boom, you have phone service. LOL. Oh, yeah, forgot to tell you, your router has an old version of software on there that needs updating and oh, well, the firewall settings on your modem are preventing more than 1 phone from hooking up to the Internet. Yeah, sorry about all this. Total invested so far: hours! Not sure how many but at least 10 hours of time assisting them with troubleshooting. Bottom line. . .get ready to work a lot on installing and configuring everything. It's not easy, and therefore, I wouldn't recommend because I am not sure if it's really been worth it and I feel a bit deceived.

VISITOR/PROVIDER FEEDBACK:

Tara (September 4th 2016) : I could not agree more!

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Amazing Service

Number 103 : JUL 30th, 2015 : Sarah

Recommended: Yes

Every time I have called to speak to a representative it was always a pleasurable experience. They were more then helpful and very polite.

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Stellar customer service!

Number 102 : JUL 29th, 2015 : Tammy

Recommended: Yes

The customer service is amazing! They are incredibly knowledgable and the technology they know is amazing. I would recommend the service here to anyone! Whenever I call, I get people with technical knowledge that impresses me every time!

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So Easy & Flexible - Just what I needed

Number 101 : JUL 23rd, 2015 : Stephen

Recommended: Yes

I purchased a small day spa that was using a single land line phone service and paid a premium for it and the pitiful 3 Mbps Internet service Verizon provided. Switched to Vonage Business based on using their service for 6+ years personally. Very easy to get up and running. Switched our Internet to Comcast 50 Mbps as Verizon FIOS was not available at our location. I was too busy to configure the phone setup, so my receptionist (non-tech savvy) did it all with the great customer service & support of Vonage. Between myself, my partner and the part-time receptionist, we can all see the calls & voicemails and we can return the calls from our business number from our iPhones anywhere we have decent bandwidth. This is vital since we are appointment-based and not in the office all the time. My clients no longer wait hours or next business day for answers to their questions. Life is good. :)

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Great Tech Support

Number 100 : JUL 21st, 2015 : Dennis

Recommended: Yes

I've been very impressed with the technical support at Vonage. If I had any issues with our system, they were extremely helpful and extremely knowledgeable in getting the issue resolved. Their tech support people could not have been any more helpful!

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Extremely Satisfied

Number 99 : JUL 21st, 2015 : Chris

Recommended: Yes

We have been using Vonage for 8 months now. Very reliable service, and clear call quality. Smart phone app lets me run my business from the road. Customer service is awesome. Definitely recommend you check it out.

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Talk About Service!

Number 98 : JUL 15th, 2015 : Joye

Recommended: Yes

I have Vonage at home, but didn't know how great it would be for the business. The Customer Service began one of the easiest moves this company has made. The quality, value and performance of the phones we received was beyond any of our expectations. Getting an email when not available, call forwarding, all the awesome features keep our team on top. Especially since we are not all in the same building, but can push an extension to call a co-worker - THANKS VONAGE!!!

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Knowledgeable Representatives

Number 97 : JUL 14th, 2015 : Channing

Recommended: Yes

Every customer representative I deal with from Vonage Business is knowledgeable and knows how to specifically help me address my problem.

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