Vonage Reviews - Page 46 of 51

3.1/5

Average Rating

Vonage Review

Number 55 : JAN 9th, 2006 : Anonymous

Recommended: No

I am currently experiencing echos on the line as well as sometimes my message indicator on the phone indicates there's a message when there is none. The Customer service guy told me what to do for this "glitch" in the system. He says this happens quite frequently. Willing to shrug off this little annoyance for the cost of the service. My biggest issue is losing messages; specifically, getting messages days after they were left! My teenage son stayed away at a friend's for a few nights without a call and when he got back he said he did call - twice. I didn't believe him until days later I got the message and it was date stamped the date/time he said he left the message. This was very upsetting as I was ready to call in a missing person!! It happened again...my son says he left a message but I have not gotten any voicemail messages for days, which is unusual.

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Vonage Review

Number 54 : JAN 7th, 2006 : Sonny

Recommended: No

Vonage will lead you in with good service! Everything is perfect, however you will find your service does not work. WHEN THAT HAPPENS!!!!!!!!!!!1 They claim they updated their service and you need a new linksys box you are forced to buy a $100.00 box! STAY AWAY from VONAGE! Don't be a sucker!!!!!!!!!!!!!!!!!!!!!!!!!!

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Vonage Review

Number 53 : JAN 1st, 2006 : Drke

Recommended: No

When I first started with Vonage I thought that I had won the lottery. Whats not to like about a service that is cheap and has so many services and backups to cover any potential problem? Recently I found out. When incoming lines are out - "fast busy" there is no call forwarding, no network unavailability backup, no call forwarding, no e-mail access, no account access, no way to tell if the system is down or if you missed a call. This happens more and more - especially during the holidays when you might like to talk to relatives. Vonage was essentially unusable during the holidays 2005. The key thing is that it is unethical to recommend Vonage to others. I'll eat my mistake but I won't pass it on to others

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Vonage Review

Number 52 : DEC 31st, 2005 : Cometasia

Recommended: Yes

I had Vonage for 2 months and its working really good. I like all the extra features like caller id, 3 way calling and voicemail . Once you fine tune your equipment with a tier 2 level technician, the system is great. Customer service is lousy. You have to wait an average of 20 minutes. Level 2 tech will help you fix all your problem.

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Vonage Review

Number 51 : DEC 30th, 2005 : Molly

Recommended: No

The worst service both as far as the product and customer service that I have ever dealt with. First of all, the people answering the phones are either ignorant or liars or both. This morning I called because I could not access my account on-line (for the second day in a row) and the CS rep told me this was the first time this problem has happened at Vonage - a BLATANT LIE! I had the exact same problem yesterday. So, now I cant access my account on-line. Every time I call with a problem, I am told 2-3 hours for it to get fixed, but today, I finally got the CS rep to admit that the "2-3 hour response" is something that management tells them to say to callers who call in to complain. So they know they are lying to you when they tell you 2-3 hours to fix a problem. THE TRUTH IS THAT THEY DON'T KNOW. The week before I could not access my voicemail - took 7 days for them to fix the problem. However, they kept telling me the problem would be fixed in 2-3 hours. AS WE NOW KNOW THIS IS A TOTAL AND COMPLETE FALSEHOOD. Before that I spoke with 4 people about my caller ID which displayed the wrong name for 2-3 weeks. After several conversations with different individuals, I was finally told that the caller ID could not be fixed and that I would just have to live with it. Totally unacceptable so I kept trying and finally got a hold of someone who fixed the problem. THE WORST CUSTOMER SERVICE EVER!!! A GOOD IDEA IF IT EVER WORKED but there has to be better out there. I WOULD NEVER RECOMMEND VONAGE TO MY WORST ENEMY.

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Vonage Review

Number 50 : DEC 29th, 2005 : Ed Partch

Recommended: No

Their website was down too much, call forwarding madness!!!!!!!!

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Vonage Review

Number 49 : DEC 28th, 2005 : Ford Prefect

Recommended: No

Vonage rarely answers e-mail queries. Tier 1 Techs know nothing. Constant intermittent problems with caller id, voice mail indicator, sound quality even with no other traffic. They are growing too fast to meet any reasonable service levels.

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Vonage Review

Number 48 : DEC 27th, 2005 : Docdiamond

Recommended: No

If you have problems, customer service is nonexistant. It is also very difficult and expensive to disconnect. I recommend that you avoid Vonage.

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Vonage Review

Number 47 : DEC 20th, 2005 : Kurt R

Recommended: No

Vonage is in the process of moving offices in New Jersey which seems to be screwing everything up as far as new customer installs go. (week before Christmas) - I've written 4 emails for help and gotten only 1 reply and that one did not address the problem I wrote about. I have made 5 phone calls and only two were productive. I also learned that your final phone menu choice determines whether you'll get an American on the other end of the line. BUT - when the phone works, it's extremely high quality audio and the included features are just amazing - they'd cost 30-40 bucks on a legacy system.

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Vonage Review

Number 46 : DEC 11th, 2005 : Nicole P

Recommended: No

I was a customer with Vonage several months ago and was told I could keep my existing phone number; it would take up to 20 days to transfer. After 4 months and hours spent on the phone getting conflicting answers as to why it wasn't happening (did I mention HORRIBLE customer service-4 different supervisors promised to call me back but none did), I ended up cancelling my service. Stupidly, I decided to give them another chance after I moved. This time I didn't want to keep a number, so was reassigned a new one. I could go on for pages about the terrible service and how I spent 6 hours in 3 days on the phone with them, but to keep it short the "service" was never able to be activated (for several different reasons-everybody I talked to had a different one) so once again I cancelled. I will never deal with this company again-I have never experienced customer service as bad as this.

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