Vonage Reviews - Page 51 of 51

3.1/5

Average Rating

Vonage Review

Number 5 : July 4th, 2005 : Shai

Recommended: No

Nobody at Customer service speaks English. They read from a book. The reps in the US are morons to and could care less. One guy actually told me "[Vonage] doesn't mind if there customers try a different VoIP company because they know the customer wont come back to bother [them]."

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Vonage Review

Number 4 : Oct 3rd, 2005 : Green Archer

Recommended: Yes

You get your money's worth for such a low price... With Vonage, you are definitely getting a great deal. I couldn't believe how much money I save with this VoIP. Thanks to Vonage and I strongly recommend getting VONAGE to those people out there who are getting a broadband service.

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Vonage Review

Number 3 : July 3rd, 2005 : Mark

Recommended: No

Said up front that they could port my number, then after 10 days or so said that they could not port my number. Customer service is terrible. I am still waiting for a refund that I should have received by now. Instead of Vonage try SunRocket instead, the customer service is much more helpful and friendly, you get two free uniden cordless phones when you sign up and you can get unlimited service for 199.00 a year everything included!

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Vonage Review

Number 2 : Oct 2nd, 2005 : Elizabeth

Recommended: No

After two months of service constantly and consistantly going out and no one ever answering customer service I cancelled. Vonage responded by refusing to allow me to cancel and by making eight unauthorized charges on my credit card. I had to report my card as lost and get a new one to quit Vonage. Vonage is a complete fraud.

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Vonage Review

Number 1 : Sep 1st, 2005 : Specter

Recommended: No

They never take responsibility for their QOS issues. The finger of blame is always pointed to the ISP. Where as this may be true some of the time, I checked their SIP servers for latency via test tools. When my VOIP service had issues with latency they were synonymous with their Sip server. They need to spend more money on their network and less on marketing. Take care of the customers you have VONAGE.

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