505
User Reviews
3.1/5
Average Rating
45%
Recommended
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Vonage reviews are listed in chronological order.
Number 5 : July 4th, 2005 : Shai
Recommended: No
Nobody at Customer service speaks English. They read from a book. The reps in the US are morons to and could care less. One guy actually told me "[Vonage] doesn't mind if there customers try a different VoIP company because they know the customer wont come back to bother [them]."
Number 4 : Oct 3rd, 2005 : Green Archer
Recommended: Yes
You get your money's worth for such a low price... With Vonage, you are definitely getting a great deal. I couldn't believe how much money I save with this VoIP. Thanks to Vonage and I strongly recommend getting VONAGE to those people out there who are getting a broadband service.
Number 3 : July 3rd, 2005 : Mark
Recommended: No
Said up front that they could port my number, then after 10 days or so said that they could not port my number. Customer service is terrible. I am still waiting for a refund that I should have received by now. Instead of Vonage try SunRocket instead, the customer service is much more helpful and friendly, you get two free uniden cordless phones when you sign up and you can get unlimited service for 199.00 a year everything included!
Number 2 : Oct 2nd, 2005 : Elizabeth
Recommended: No
After two months of service constantly and consistantly going out and no one ever answering customer service I cancelled. Vonage responded by refusing to allow me to cancel and by making eight unauthorized charges on my credit card. I had to report my card as lost and get a new one to quit Vonage. Vonage is a complete fraud.
Number 1 : Sep 1st, 2005 : Specter
Recommended: No
They never take responsibility for their QOS issues. The finger of blame is always pointed to the ISP. Where as this may be true some of the time, I checked their SIP servers for latency via test tools. When my VOIP service had issues with latency they were synonymous with their Sip server. They need to spend more money on their network and less on marketing. Take care of the customers you have VONAGE.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
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