Vonage Reviews - Page 3 of 51

3.1/5

Average Rating

Telephone Service

Number 485 : JAN 11th, 2018 : FRED

Recommended: Yes

The service was not hard to order but I needed to have Vonage walk me through set up and any service related woes. The system needs to be reset too often but the savings on the service is good. But it glitches too often and I am not if I am losing calls because of the glitches, or because we also answer anser often and no one is there.

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Everything Great Except One Thing

Number 484 : JAN 11th, 2018 : Michael

Recommended: Yes

When I call from my Vonage phone the person receiving the call does not see my name on Caller ID. They only see a bunch of numbers.

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Excellent System and Support

Number 483 : JAN 11th, 2018 : Christopher

Recommended: Yes

Bit of a learning curve, but help is readily available. An online, personal training session was a great help.

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Very Responsive

Number 482 : JAN 11th, 2018 : George

Recommended: Yes

The technicians are always polite, knowledgeable and patient when we are in need of support. Would recommend without reservation.

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Wish We Switched Sooner!

Number 481 : JAN 11th, 2018 : Paulette

Recommended: Yes

I love VoIP and the flexibility it gives us! Great quality and easy to use. Phone system is portable AND the App is great and easy to use as well. The fax option is fantastic also! Really happy with Vonage. And the customer service has been outstanding when needed.

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Great Service

Number 480 : JAN 11th, 2018 : Edward

Recommended: Yes

The best part about Vonage is the money we are saving each month. We were paying 3 time the amount we are paying now. They are easy to deal with, if I have a question (I have had many) they walk me through it step by step. I recommend Vonage for all business. You will be glad you made the switch.

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Great Service, Solutions and Experience

Number 479 : JAN 11th, 2018 : Ronnie

Recommended: Yes

I have Vonage as my home phone service so why not use them for Business ... would use them over any of the others!

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HORRID

Number 478 : NOV 15th, 2017 : Nan

Recommended: No

The absolute worse treatment I have ever experienced. Issue began 10/11/17 and has still not been resolved. Needed to port in a number from Optimum for a cancelled account. Optimum opened a port out account for Vonage to port in the number. In this case Vonage needed to send a manual email to Optimum with account number, name, address and phone number. I was promised over and over they would do this but within 24 hours I would get notice that the transfer was cancelled once again. I included Optimum in twice with them and Vonage denied they had ever done such a thing but Optimum insisted this is done at least once a day with the same scenario. I will leave Vonage due to this horrific treatment. They lie, and make things up, and blame each other for the issues. It's ridiculous and after hours and hours, days and days of trying to get this resolved I am once again on hold waiting for them to fix it. They don't seem to care that we have been with them since their beginning. They are about to lose another customer.

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Customer since 2004

Number 477 : OCT 19th, 2017 : Milena

Recommended: Yes

Usually, people complain about service on websites like this one, that is normal. The happy customers go on with their lives. We have Vonage since 2004 and I will recommend the Vonage World Plan to people that have elderly parents or customers abroad. Yes, there may be service interruptions if the company is implementing something new, but that is the case with all tech fields.

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Billing Sucks!

Number 476 : OCT 9th, 2017 : Robert

Recommended: No

We haven't even used them yet, they charged us inadvertently, promised to give me a credit and after 15 days I finally had to dispute the charge on my credit card as fraudulent.

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