Phone Power Reviews - Page 5 of 27

4.1/5

Average Rating

Everything is in some service agreement somewhere!

Number 222 : JUN 19th, 2013 : Scooter

Recommended: No

I've had them for four years and quality is okay, but their equipment failed a couple of times and they will bill you for the costs of replacement hardware. It is a cheap design; it could be much more robust. They sent me an email with their renewal offers -- it was different from what you can find online. As a long-term customer, I sent them an email about this and I got back a letter giving me a different renewal offer and a price, but the price was not the actual price and they did not handle the conversations well about this. Beware the significant hidden charges!! I renewed because I need continuity in my business phone service. But there DO seem to be other cheaper options with reported good reliability available. I would NOT do business with them again and felt that this was a BOHICA kind of situation. One cannot cancel their auto-renewal and the renewal notice was received only a couple of days prior to the end of the contract. That limited time gave me little chance to actually investigate other options and I am sure it is done intentionally to prevent shopping for alternatives. I did put a note in my calendar a month prior to the contract end date to go out and look. I am NOT a satisfied customer. I felt they took advantage of the situation. They act like a Big Company, focused on policies and procedures and hidden information that they will readily cite as they deal with you. They need some ethics lessons, in my opinion.

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Scratchy calls and dialing office voice mail issues

Number 221 : JUN 13th, 2013 : Lee

Recommended: Yes

I used Vonage for a couple of years, then switched to Phonepower about 2 years ago to get the free second line, unlimited calls, and call blocking (not offered with Vonage). I have the second line going into the phone wiring in the house so that I can plug in a desk phone with ear piece and handset lifter in my home office. The quality of calls on the desk phone is pretty scratchy most of the time. Phonepower blames my phone (a digital Uniden desk phone). My second line is a wireless with three extra handsets. The quality on them can be scratchy also. I do like that if the service goes down, it redirects to my cell phone. I have my printer/fax plugged in the house phone wiring, and it works just fine (out only/I've never received). Overall, the service is OK, but I wish the sound quality was better. I've never used the portable "phone" that came with the system. I have to dial into my main office voice mail from home (using Phonepower) and enter special characters *ext number, then passcode, then 7 to play messages. Many, many times I have to try over and over an over to enter these codes, and it seems that they are not being sent correctly, so the voice mail system does not recognize the tones and hangs up on me or wants to send me to the system operator. I often give up and dial in from my cell phone instead. This is the most frustrating thing ever with Phonepower.

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A few problems

Number 220 : JUN 7th, 2013 : Shawn

Recommended: No

I no longer have the service. I cancelled before even the time ended. The portable USB unit they sold me never worked right. The charge me a hefty Tax fee for an allegedly free 2nd year of service. The expect you to ship equipment back at your own expense. There were not many service outages, but if there was...you would have a heck of a time getting a hold of someone.

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Phone Power not suitable for me

Number 219 : MAY 29th, 2013 : Sanjam

Recommended: No

I read great reviews about Phone Power, and had no problems for the first year. Then I found it started disconnecting and needed to be reset, when my DSL connection was fine. This became a problem when other family members could not rely on it. Eventually I switched back to regular landline service.

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Great Service and really good price

Number 218 : MAY 28th, 2013 : Juan

Recommended: Yes

I has been a customer for several years, the service has always been excellent , really good voice quality in local and international calls

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Horrible VOIP service unable to resolve problems

Number 217 : MAY 28th, 2013 : Stan

Recommended: No

Phone power is a horrible VIOP service provider. There are delays in the system which cause the callers to think that the system has hung up on the call. In appropriate music and there support staff is unable to resolve the issues. We have had problems with their service for 2 months and some problems have still not been resolved.

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Excellent Phone Service

Number 216 : MAY 28th, 2013 : Lee

Recommended: Yes

This has been an excellent experience, great value, great phone service, great customer service, watch out AT&T they can teach you something!

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Empower with PhonePower

Number 215 : MAY 28th, 2013 : Kat

Recommended: Yes

I truly have nothing but great things to say about phonepower. I am really impressed by the clarity of sound and that I can use whether computer is on or off. It is truly like having a landline without the associated costs!! If you are looking for an overall quality VoIP service provider, I encourage you to give phonepower serious thought. From Ontario, Canada.

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Stephen Jackson

Number 214 : MAY 28th, 2013 : Stephen

Recommended: Yes

Since I haven't had other VOIP services, I can't compare with those, but as far as Century Link goes, our former landline service, there is no comparison. Cost runs around $10 a month if you pay for a year and get the next year free. My parents have Suddenlink VOIP service and they can't call Canada, have no low cost or free services to Europe, VoiceMail does not pick up during another conversation, etc. And they pay $25 a month.

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Awsome service with 5000 mintues while other providers were

Number 213 : MAY 26th, 2013 : Sadia

Recommended: Yes

Excellent provider for 5000 minutes for Pakistan calls or any where else while those days all other providers including comwave became two costly due to the taxes that Pakistan made. I needed a phone service for long distance for unlimited because I love my parents so much and call them every day. just the need to be improved is the local call quality.But I know all oip srevices have some quality problems for local calls. The long distance quality was very fine just needs local calls to be better. Thanks Phone Power!

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