Phone Power Reviews - Page 27 of 27

4.1/5

Average Rating

Phone Power Review

Number 2 : MAR 12th, 2008 : Neophyte

Recommended: Yes

Before Order: I was a bit leery of signing up at first, as the price and features seemed a bit too good to be true, so I called the sales staff for preliminary questions. No hidden fees, no contracts, no termination fees, free hardware lease (you do pay the shipping though). I was even told if I ordered a new number it was possible for my order to ship the same day, depending on what time the order is received. Roger in the sales dept was very professional and answered all of my questions thoroughly. I was impressed with both the cost and features of the service, so I decided to go for the prepaid yearly package, with 6 months free. 18 months of service for $253.26 was just too good to pass up. After Order: I received my hardware the next day, apparently I am somewhat close to their corporate headquarters. I was told shipping would take 3 days, so I was impressed with the speed in which my device arrived. Now, being somewhat tech savvy, I figured I could handle the installation on my own. I hooked my device up, and much to my dismay, it did not work. I called the support staff and was able to speak to a LIVE HUMAN in under 10 minutes. All of the staff I have spoken with at this company also speaks perfect English, something that is becoming harder and harder to find these days. After some troubleshooting with one of their technicians Matt, I was informed that my modem was also acting as a router, and was told that it could likely be the blocking the traffic. He gave me very specific instructions to call my ISP and have them walk me through "bridging my modem". After performing this, my service immediately came up, and I was able to start using it. Overall, a pretty painless procedure, all things considered. I have been using the service for a few months now, and the only connection issues I ever have seem to always be related to internet connectivity, as my connection can be somewhat spotty when it rains. Friendly Staff They speak ENGLISH They actually answer the phone Basic support is available 24/7, you can also email them or chat, no need to pick up the phone and sit on hold Price is great I will be sticking with this company for a long time, and through their refer a friend program, I have already earned 3 months of free service after my prepaid service expires. It is hard to find a company that has this kind of customer service, and that alone will keep me as a customer, and referring friends for a long time to come.

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Phone Power Review

Number 1 : MAR 4th, 2008 : Mike

Recommended: Yes

This is my first venture into VoIP phone service. I was a little hesitant for a while but to be honest this was a breeze to set up and I am glad I did it. I was up and running in about 15 minutes. I have had this service for just over a month now and everything so far has been great. I rated CS as 3 as I have not had to call them yet and hoping I don't need to. There didn't seem to be a choice for not rating. All in all, so far a good experience.

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