magicJack Reviews - Page 17 of 19

2.7/5

Average Rating

Sjncousin

Number 22 : NOV 27th, 2012 : Steve

Recommended: Yes

To start off...MJ will definitely save you money. I bought the MJ Plus in order to keep my land-line number. Overall I am satisfied with the service, except for periodic glutches. i.e.: Dropping calls once and a while, not being able to reach a couple of long distance numbers, annoying pop-up screen on my PC. If you can overlook these small inconveniences, it is quite a $$$ savings! Their on-line Customer Service seems to be improving also.

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Magic Jack

Number 21 : NOV 27th, 2012 : Lloyd

Recommended: Yes

Excellent cheap second phone. Any problem with mine is solved by disconnecting and re-connect. It loads it's self in less than 30 seconds. If used on a 2nd computer, it takes about 45 seconds to load it's self and you are ready to talk. You also always have your address phone numbers available on it.

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Over 5 yrs of excellant service

Number 20 : NOV 21st, 2012 : Rubylee

Recommended: Yes

Absolutely the best phone service I have ever had in the last 65 years. Low cost, available,knowledgeable live chat and clear instructions. he one time I had difficulty (at the very beginning of my relationship with MJ) I was able to connect with one of the original inventors by email. H immediately understood my problem, explained clearly what to do and I was able to solve my problem. I highly recommend this service--couldn't be more satisfied.

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WISH FOR BETTER

Number 19 : NOV 17th, 2012 : Julia

Recommended: No

Trying to get a live person to deal with problems even with set-up was a disaster. As a senior it is difficult to be e-savy so it has taken me more time than usual to try and voice my few not-so-satisfactory features.....like reception being rather poor. The price is right but I am surprised that when I eventually managed to get through to someone (by email) recommendation is that I consider trying another provider ....You would think they would address my concerns....since I did not ask for much. One thing I asked for is that I don't hear that by-now-tiring voice saying "in order to complete your call dial your area code........etc.". Well that continual interruption when trying to make a call became tooooooo annoying!!!!

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Buy it! It is magic

Number 18 : NOV 5th, 2012 : Patrick

Recommended: Yes

For simple land line you can't beat it. I have it connected to my router and four extension phones. It has good sound quality and works great with wireless or basic phone. With my current broadband service it works perfect. I tried one a few years ago with DSL and it was not usable. Had crosstalk and bad echo. I suspect Internet connection may determine your level of satisfaction. For the price and money back guarantee. I can think of no reason to at least give it a try.

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MagicJack - worst customer service

Number 17 : OCT 12th, 2012 : Julia

Recommended: No

Online ordering is the only option other than a retail store, there is no person to call and have your questions answered. The ordering process is rigid and cold, and it leaves you all alone with any issues you may encounter. There is no phone number to order or call for support. Agents can be reached through chat only, but they are not allowed to call or to E-mail you. If you are unhappy with what the first agent can do, they put you through to a top 10% voted agent. (I wonder if they even have 10 agents, given their cheap attitude when it comes to customer service. There is no manager to escalate an issue to. The top agents do not follow up on issues raised to their superiors, because they are not allowed to contact you in any way. Superiors are too busy counting their profits to even bother send a reply to you. Very rigid company, and neglectful to its customers. I first got a defective Magic Jack device, it was kicking out a lot, people could not hear me well on the phone, kept telling me I had a bad connection. The company did not replace the device without another payment from me, and refused to reapply the time I lost due to not having a device. I had paid for a 5 year plan. My advice, do not sign up for a 5 year plan until you see the device working well. Then I upgraded to a MagicJack Plus, only to discover that I could not use the same plan. So I ended up with two plans, one of which is still losing the paid time, as they never had their defective device replaced. I spent several hours on chats with them, numerous times. and two years later issues are still unresolved. The MJ+ works ok, seems to be a good device, but God forbid you get a defective unit, you are screwed and left to die. No assumed responsibility for their bad device, no care for customers. I am sure if we had a face to face conversation, they would look for dollar signs in my eyes before even letting me say a word. I am so disgusted with this money driven customer neglectful company, and I don't want anyone else to go through my experience. So I decided to let everyone know what they are getting into. when they go for a MajicJack.

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Almost 2years of MJ, & no problems

Number 16 : OCT 6th, 2012 : Royce

Recommended: Yes

We're coming up on start of 3rd year on a original MagicJack. We set it up with a Colorado 303 number and then took it to Mexico City to leave with a family member. As long as their computer is on, we've never had any problem with the MagicJack and call quality is excellent.

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Best thing going

Number 15 : OCT 2nd, 2012 : Richard

Recommended: Yes

My son has had it for several months and loves it. Spoke to him recently and quality was as good as local phone co. He is the one that got us to switch.

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Outstanding... it is what it is!

Number 14 : SEP 6th, 2012 : Robert

Recommended: Yes

Wow, I cannot understand all the negs here... I mean, this is one of the SIMPLEST pieces of electronics anyone could every buy besides a flashlight. You buy, you wait for shipment, you receive, you open, you plug it into your computer and follow step by step directions to activate... few minutes later it is done, I unplugged, then plugged into my wall near my router and into my router with the included network cable, plugged in my landline, and seconds later, dialtone... made some calls, everyone thought I was still on my old landline (which I of course canceled a while go now), and when I mentioned it was magicJack, they said now I say that, they might say the quality is like 90-95% of the landline, but definitely as good or better than the cell. I just went to my online account to fool around a bit to see what's there (not really even necessary) and some nice features, but not sure really why I would waste my time there. I had absolutely ZERO reason to call customer service, or chat or whatever, so I cannot vouch or ream them like the other here, but maybe these people are just unlucky or whatever... but as u can see, not much can go wrong with this type of simple product. Think about it, if it works SO perfectly for so many (despite the bad reviewers), then it isnt the device's fault, the device WORKS, LOL... it is 99% the user's PC, internet connection, whatever... as my IT guru friend called it, it must be a PBKAC error. Have u guys ever seen the true satisfaction ratings of Microsoft Windows? Enuff said....

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Not worth the trouble

Number 13 : SEP 5th, 2012 : Derek

Recommended: No

Let me demonstrate a typical MagicJack phone call you can expect. "H..llo .om, di. .ou .get m. messa... yes..da."? "..s, s.n!, we had a gr..t.me .t ..e pic..c". Then nothing.....re-dial and the same thing. You think I'm kidding? Buy this crap and you'll see.

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