Intermedia Reviews - Page 2 of 15

3.8/5

Average Rating

Horrible Company

Number 138 : APR 7th, 2018 : Brad

Recommended: No

This company is horrible, I switched to them because they are recommended by Costco. The on boarding of our phone system was horrible and we had problem after problem with the system. We were constantly re- booting the systems because the phones were down every other week. The real problem that could have put us out of business was that for a period of several weeks they couldn't pass through calls made from cell phones. We had no idea that was happening until one day one of my best customers said she thought we were out of business. That's when we realized the call volume was down so we called Intermedia to find out what was going on and the tech person told me about the cell phone problem. We figured that they were down at least 3 weeks and since about 60% of business calls are made from cell phones that had a very negative effect on my business. So we decided that after all the problems with Intermedia we would find another provider. Since this company was affiliated with Costco I told them I wanted all my money back, around $1,700.00. Costco is a great company and will take anything back that you buy there but that policy doesn't seem to go to the providers they recommend. They refused to give me my money back and sent me back approx 1 months charges. That wasn't much considering they over billed me based on one of their rules. So I complained several times to them and got nowhere. I complained to Costco several times and the reps got nowhere with them either. Time went on and I made one final attempt with Costco. Although he tried hard to get some money back, he failed. Costco gave me a store credit for my troubles but that was from Costco not Intermedia. All this happened around September of 2016, not quite 2 years ago and Intermedia says they don't have records that far back. Really! We have sales records back to 1994. Their customer service is horrible and I have attached a response from them when I said I was going to cancel. Turning off a small businesses phones even for a short period would be devastating and yet they don't seem to care! Most Recent Case Update Entered on 10/24/2016 at 08:34:57 PDT (GMT-0700): We have received your request to cancel your Intermedia Hosted PBX Service. All cancellations are final and irreversible. ALL SERVICES WILL BE SHUT OFF IMMEDIATELY Your services will now be shut off and will stop working. Calls will no longer work to or from your hardware. You will need to use another phone service provider for all calls, including calls to 9-1-1. Please make sure you have rerouted any phone numbers to your cell phone or to other phones. LOSS OF DIAL-TONE SERVICE Your dial-tone service will be shut off immediately for all locations as soon as your cancel order is entered. You will no longer be able to place or receive calls using the phones over Intermedia's network. If not previously indicated they should remain active, any additional enhanced service(s) associated with your account will also be terminated and you will no longer have online access to the account(s). We are sorry that Hosted PBX service from Intermedia did not work out for you. Intermedia Voice Services Support Team

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Bad Support

Number 137 : AUG 21st, 2015 : David

Recommended: No

I use Intermedia because I found it through Costco Wholesale and have been very disappointed. I am ready to move back to my previous service provider for many reasons. The sales representative would not respond to my email for my question about my main fax number not working after a month (still using virtual number they provided). There technical support were rude (hear baby crying noise in the background). Faxing out is very complicated, no text message, and it cost more for app. Many service is not available. Don't use them.

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Poor service

Number 136 : JUN 22nd, 2015 : Sam

Recommended: No

Their poor service resulted in them not being able to complete the initial set-up. They did however still proceed to bill me even though the phones were never set-up.

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No service would be a better name

Number 135 : APR 21st, 2015 : Don

Recommended: No

Long delays while on hold, the reps don't really seem to give a damn, and I'm now shopping for another service.

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Horrible!

Number 134 : MAR 3rd, 2015 : Paul

Recommended: No

Just horrible equipment and service. Switched to another provider within a few months. Terrible customer service. Impossible to get them to stop billing/charging credit card on file. I had to cancel the card because they would not stop billing it after we cancelled their service and ported the numbers to another carrier. Months later, we are still getting bills for non-existent service and yesterday received a "collection department" call from them! Perhaps it is time to file a lawsuit to get them to go away!

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Stay away, far far away.

Number 133 : OCT 15th, 2014 : Joe

Recommended: No

I wanted the cool features that a VoIP service can provide. I took it for granted that being associated with Costco I would get a great value service at a reasonable price, wrong wrong wrong. I had a voucher for a $100 Costco credit card with every sign-up. Intermedia said they knew nothing about this and just ignored it even after I sent a copy of the voucher to them. I have had nothing but problems from the very start. Months of service calls, to correct a severe echo problem. It has never been corrected. When talking on my phone (as a business) it is embarrassing when the other side continually complains about that terrible echo. I was told first it was my new routers. I was told to change the brand (which I was originally told were ok) and replace both. I had two locations. It did not fix the problem, at all. Then I was told to change carriers. I could not do that. It was never their fault or their system. They were good at making me think it had something to do with my internet (50 Megs down) or my set-up. I did not buy cheap phones. I was never able to get the same tech support for the problem and had to educate the other end of the line as to the problem. I must have "restarted" the ticket at least 12-14 times. I asked for a Manager to call me and was told he would call by the end of the day. Three weeks later I got a call, and again I restarted the ticket and again the same result. It seems their sales and support people pass through like crap through a duck. I can't tell you how many times I have had no phone service and was unable to contact anyone as to what was up. Way more bad stories than I want to relate here. Take your chances that's all I can say, you have been warned!

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NOT Acceptable!

Number 132 : OCT 12th, 2014 : Jerry

Recommended: Yes

Professional services business. Not able to dial in or out on the weekend. No customer service except 9-5 PST. Not acceptable! Will change to alternative service on Monday AM!

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Horrible Company!

Number 131 : JUL 29th, 2014 : Annabel

Recommended: No

What a horrible company. Our phone numbers never worked correctly, we lost so much business, I can't even fathom it. Be advised that once you port your phone numbers away from them, they will continue to charge you until you actually call them up and cancel.

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So far, so good!

Number 130 : SEP 25th, 2013 : Wendy

Recommended: Yes

I was a bit reluctant after reading some of the reviews online for AccessLine, but I've been installed about a month now and everything is working just fine, customer support has been really good and patient with me. I've made minor changes along the way to how the phones are configured, and each time I'm amazed at all the functionality. I just went from a storefront 8-line standard phones to a home-based office with 2 lines - and unlimited capabilities (not to mention no more fax machine! - I'm set up with a "virtual" fax).

VISITOR/PROVIDER FEEDBACK:

HELEN: 10/7/2013 - OMG.. What horrible service. DO NOT USE!!! I was opening an insurance agency. Saw that Costco had Accessline, assumed that anything Costco does is ok. Well this is the exception. Run from this company. I placed my order, seemed all ok, until I needed to push the date. All of a sudden could not reach anyone, left messages. Well, equipment shipped, they told me thru Post office. I asked for the tracking number. I recognized it as a UPS tracking number. I was able to divert it back to them. I don't think that was an innocent mistake. Then I started getting emails that the account was open, so I sent emails back that equip was sent back to them. Finally got a canx. Then a month later, I get a notice that my "bill" was ready. I sent their email back to them. They sent a half page email for me to do research for them. Really, are you kidding. Sent it back to them to do their own work.

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Terrible Customer Service

Number 129 : SEP 13th, 2013 : Helen

Recommended: No

I had signed up for my office when my installment dates got changed to Jan.. I called to go ahead and make changes. Put on hold by customer service.. 8 minutes.. multiple times. Then I decided to just cancel if this is how life will be with them. Oh my.... First they told me the equipment was shipped post office and I had to request a tracking number. It did not work with the post office.. I then recognized it as UPS.. Really people. So I contacted UPS and had it redirected back to them. THEY DON'T KNOW THEY HAVE IT BACK. I 'm continuing to get email after email threating me with charges if the equipment is not returned. DO NOT USE THIS COMPANY... TERRIBLE EXPERIENCE

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