The below provides a quick overview of the user submitted reviews for iTalkBB.
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iTalkBB is a predominantly Chinese-American focused VoIP and television service provider based out of China with multiple retails stores across North America. Despite the current criticism against iTalkBB's service, iTalk Global Communications, the parent company of iTalkBB, currently holds an A+ rating with the Better Business Bureau.
The GoodCheap international rates make the service a good replacement for complicated phone cards, especially for students studying abroad or who frequently travel to and from China.
Each plan includes standard features such as caller ID, call forwarding, three- way calling, E911 support and voicemail.
Additional local numbers can be purchased for Taiwan, Hong Kong, and South Korea.
Mobile support is also available and minutes can be shared between multiple phones.
The website has different sections for English, Traditional Chinese and Simplified Chinese. English and Chinese customer support is available via phone 24/7 and toll free.
The BadMany users have complained of difficulty receiving refunds despite the fact that users who cancel the service within the trial period or within 30 days after purchasing the service are entitled to a refund of unused services according to iTalkBB's Terms and Conditions. Users who terminate service within the month are liable to pay for the remainder of that month regardless of use of service.
iTalkBB states that monthly usage above 30% of the residential average use is considered abuse of the service and will lead to the termination of service. However, it is not clearly stated what reasonable use is.
User can incur large costs to discontinue service, particularly when compared to other providers.
Customer support has been noted as generally unreliable across user reviews.
Call quality has been reported to be below average.
The mobile app for iOS and Android has received mixed reviews, with many users complaining of non-functionality on specific mobile devices, including some popular models.
The English website is littered with misspellings and typos. Be aware of the possibility of miscommunication between user and provider. iTalkBB's main website hasn't been updated in a few years. Some links are not active, and some pages are not translated into English, which is obviously a significant problem for users who aren't fluent in Chinese.
The Bottom LineiTalkBB offers two plans that each include their standard set of features.
Overall ThoughtsCurrently, iTalkBB holds a very low recommendation rate on WhichVoIP.com. With a good amount of competing VoIP services available, it may be beneficial to browse other services to compare rates and features. Read through the user reviews to get a better grasp on the general consensus of those who have spent time and money on the service before committing to a lengthy contract. Though it is a very reasonably priced service, the frequency of complaints and the larger than average amount of fees may be more of a hassle than the service is worth.
Being a service that caters to those with family and friends in East Asia and North America, iTalkBB is obviously best suited for those expecting to make regular calls between the two regions. The ability to bundle with iTalk's Chinese language TV service may also appeal to this demographic. However, it should be noted that there are multiple other VoIP services that feature reduced international call rates and include East Asia in their service area.
Author: Calum MacKinnon
With over 80 user submitted reviews dating back to 2006 there is a good sample size to help anyone considering iTalkBB service. Unfortunately a large percentage of the reviews are negative, resulting in a "Poor to OK" average rating and a very low recommended percentage score. We still recommend looking through the comments and different rating aspects to make your own conclusions. Also, ask friends/colleagues that may have used this service for their opinions. If you have used this service then we would love to get your feedback, just click on one of the available links below or opposite.
Average phone service, horibble customer service & forget about porting out your number.
iTalkBB reviews are listed in chronological order.
#90 : NOV 26th, 2014 : Tong
Service was good 1 year ago, but in recent months the quality of calls has been poor and calls are constantly dropping. The person on the other end of my call hears a delay.
#89 : FEB 2nd, 2014 : Norman
I have been using iTalkBB VoIP for over 4 years now and have not had any major problems. The sound quality is decent, I can't remember the last dropped call, and the features: free calls across Canada, emailed voicemail messages, local access numbers across Canada, detailed billing, caller id, call forwarding etc..etc.. for ONLY $9/month.. which easily would cost $50/month with Bell. The only negative that I can think of is their customer support. I cannot understand their phone support people and their email support always starts with "It's my honor to reply your letter"...and then a reply to something different from what I asked. BUT, the service works fine, my last complaint was over 2 years ago (I wanted to know why there are only 6 months of billing info on their web site). I have read so many complaints about iTalkBB, that I felt compelled to offer a positive experience (before iTalkBB I used Comwave, which was a real disaster!!).
#88 : JAN 28th, 2014 : Charles
If you want to use iTalkBB, read this review before you connect them. I
believe all the 5 stars rating review are hired and paid by the iTalkBB to
try to fool the new customers.
I have been using iTalkBB for many years. The major advantage with this
company is that you can call China anytime and "no time limit" (normally
they auto cut you off after about 2 hours). That's it! Other than this
advantage , you will suffer with all their customer services.
One time, my adaptor box broke. I had to call their Customer Services for three days and six times. Finally I ran out of patience and started to yell at them before they finally shipped me a new adaptor.
They increased the monthly fee from $23 to $28 without notifying me.
The thing that annoyed me the most was when I sold my house and called in to disconnect. They simply asked me to leave a phone number and call me back in 24 hours. Everybody knows that when you move, you need to disconnect lots of services like gas, water, electricity, TV, internet cable, phone, etc. I only spent about 10 minutes on calls to disconnect each of all these services EXCEPT iTalkBB. They make it extremely difficult to disconnect it until you call them many, many times.
Originally, I thought about re-connecting the iTalkBB service after I moved to my new house. But, this tough experience disconnecting their service and bad customer services experience makes me NEVER want to return to this company!
Sue (Feb 26th, 2014) : I had the same experience, they make it extremely difficult to disconnect and refund overcharge, because of this, I hesitate to subscribe to their internet service. I hope they will change the way they do business then they will be able to keep their existing client and get more new clients.
#87 : MAR 24th, 2013 : Fan
If there is an issue of iTalkBB phone service, customer support always asks you to restart cable modem/wireless router/adapter and the process will take very long time. Very inconvenient. If first line support cannot help, the waiting time for support engineer will be very long. Poor service.
#86 : MAR 6th, 2013 : Cynthia
After a ItalkBB sale rep called my number and introduced their phone and TV feature and price. I agreed to give it a try. Sale rep promised that there will be no any charge for trying a month. The phone line is really bad with voice delayed. TV never got worked. I called them to cancel the service and returned unit. They still charge me for shipping fee of $20 and one month of phone charge $8.99. when I called customer service and asked why they charged me about $30 when they promised me to have one month free for trying. The response I got is that they would not return the money because I have used their phone line. When I asked to talk to management they refuse to transfer phone or do anything about it. This is a total scam!!!!!!!!!!! Thank god, I declined their service or it would be a nightmare!!!!! Don?t do any business with this company!!!!!!!!!
#85 : JAN 30th, 2013 : Larry
Order this service for my parents a few years ago when Verizon charges an arm and a leg for their land line service. italkBB did a cold call to my parents and my parents ask me about it and told them to give it a shot. Service was good in the beginning and then call quality getting bad the past year. So I started researching on VOIP and see that there are many.. and I mean many services out there that it's @ a fraction of the price. I have tested a few other providers and call quality sound great. Recently decided to cancel italkbBB so I started the number porting process with my new provider. This is when the nightmare begin. After over two months, italkBB was not able to help me with my port rejection due to an address mismatch. I provided my new provider the exact service address as shown in the my italkbb.com portal. Back and forth italkBB kept on sending me the same address that was rejected from my original porting. My new provider was very patient and explain that italkBB have to contact thier CLEC to get the correct address. It seems like the italkBB LNP department has no idea what they are doing. So after two months of italkBB doing nothing to help me, I have to go Google this and Google that to pinpoint who holds my 718 number and with what service address. After an hour or so, I was able to pinpoint the CLEC that holds my number and the next morning, I called the CLEC and asked for the service address they have on record. The address is in Texas and definitely not my service address. My new provider resubmit the porting and got a FOC date. Good luck to those who try to port their number out of italkBB. They have no idea what they are doing when it comes to porting.
#84 : JAN 3rd, 2013 : VOIP user
Never receive phone adaptor, being charged all kind of fees. Asked for money back with 30 days but never be refunded. Called service staff many times, no help!
#83 : NOV 19th, 2012 : Kiwi
Very bad customer service. The poorest customer service I met in US. When they wanted your service, they say all good. If you tried to cancel it, a lot of very bad hiding policy comes. Never buy it.
#82 : NOV 2nd, 2012 : Ken
I have been used iTalkBB for 10+ years until lately the VoIP LINKSYS box get crappy. I have used it for 6+ years. I had been reset/restart to extend LINKSYS box as long as I can but it dead completly today. I placed three calls and went through diagnosis with Tech Support and confirmed that the VoIP box need to be replaced. Tech support guys told me that an engineer is going to call me and confirm that then send me an new VoIP box but I never get a call from any body. I would like to say the service is good but no dial tone is really bad. When I request to replace my 2nd VoIP box six years ago that was smooth and I got it within 24 hrs. This time, iTalkBB just drags on and not helping me even I asked to speak to a manager or transfer me to an engineer, they told me "manager and engineer are busy". In what a world you get this kind of service? therefore I rate them REALY BAD. I am thinking to cancel the service.
#81 : AUG 13th, 2012 : Ming
Phone quality is poor most of the time. They said that they tried to fix the problem, but did not improve at all. I finally cancelled the account, but they want you to mail back their box, otherwise they will nail you $ 99.00 from your credit card. Their local sales office will not take the box. Their so called 'Support team' or whatever the name of the department they called which handle the closing account are not very clear on the instruction about the return of the box. I have a feeling that they do this on purpose, because they rather want to pocket $99.00 than collect the router box. Anyhow, if you are thinking of italkBB, forget it. I have suffered their poor service for two years until I finally made up my mind. It might sound cheap at first, but it is worth it.
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