The below provides a quick overview of the user submitted reviews for iTalkBB.
|Service Provider||Number of Reviews||Average Rating||Recommended|
iTalkBB provide low cost home phone service that is targeted at Chinese speaking residents across USA and Canada. On top of unlimited calling plans the user can request a local China number, a local Hong Kong number or a local Taiwan number for a small additional monthly rate. This allows a user's friend's or family in those countries to call them at local rates instead of international rates, saving them money and facilitating keeping in touch.
Unlimited calling plans include different options that allow unlimited calling to China, Hong Kong and/or Taiwan. A 30-day money back guarantee is offered, although some reviewers below have complained about this citing issues with getting their full refund. Customer support is stated as being 24/7 with English/Chinese phone support or email option. Stores are available throughout California, in New York and Texas.
With over 80 user submitted reviews dating back to 2006 there is a good sample size to help anyone considering iTalkBB service. Unfortunately a large percentage of the reviews are negative, resulting in a "Poor to OK" average rating and a very low recommended percentage score. We still recommend looking through the comments and different rating aspects to make your own conclusions. Also, ask friends/colleagues that may have used this service for their opinions. If you have used this service then we would love to get your feedback, just click on one of the available links below or opposite.
Average phone service, horibble customer service & forget about porting out your number.
iTalkBB reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#87 : MAR 24th, 2013 : Fan
If there is an issue of iTalkBB phone service, customer support always asks you to restart cable modem/wireless router/adapter and the process will take very long time. Very inconvenient. If first line support cannot help, the waiting time for support engineer will be very long. Poor service.
#86 : MAR 6th, 2013 : Cynthia
After a ItalkBB sale rep called my number and introduced their phone and TV feature and price. I agreed to give it a try. Sale rep promised that there will be no any charge for trying a month. The phone line is really bad with voice delayed. TV never got worked. I called them to cancel the service and returned unit. They still charge me for shipping fee of $20 and one month of phone charge $8.99. when I called customer service and asked why they charged me about $30 when they promised me to have one month free for trying. The response I got is that they would not return the money because I have used their phone line. When I asked to talk to management they refuse to transfer phone or do anything about it. This is a total scam!!!!!!!!!!! Thank god, I declined their service or it would be a nightmare!!!!! Don?t do any business with this company!!!!!!!!!
#85 : JAN 30th, 2013 : Larry
Order this service for my parents a few years ago when Verizon charges an arm and a leg for their land line service. italkBB did a cold call to my parents and my parents ask me about it and told them to give it a shot. Service was good in the beginning and then call quality getting bad the past year. So I started researching on VOIP and see that there are many.. and I mean many services out there that it's @ a fraction of the price. I have tested a few other providers and call quality sound great. Recently decided to cancel italkbBB so I started the number porting process with my new provider. This is when the nightmare begin. After over two months, italkBB was not able to help me with my port rejection due to an address mismatch. I provided my new provider the exact service address as shown in the my italkbb.com portal. Back and forth italkBB kept on sending me the same address that was rejected from my original porting. My new provider was very patient and explain that italkBB have to contact thier CLEC to get the correct address. It seems like the italkBB LNP department has no idea what they are doing. So after two months of italkBB doing nothing to help me, I have to go Google this and Google that to pinpoint who holds my 718 number and with what service address. After an hour or so, I was able to pinpoint the CLEC that holds my number and the next morning, I called the CLEC and asked for the service address they have on record. The address is in Texas and definitely not my service address. My new provider resubmit the porting and got a FOC date. Good luck to those who try to port their number out of italkBB. They have no idea what they are doing when it comes to porting.
#84 : JAN 3rd, 2013 : VOIP user
Never receive phone adaptor, being charged all kind of fees. Asked for money back with 30 days but never be refunded. Called service staff many times, no help!
#83 : NOV 19th, 2012 : Kiwi
Very bad customer service. The poorest customer service I met in US. When they wanted your service, they say all good. If you tried to cancel it, a lot of very bad hiding policy comes. Never buy it.
#82 : NOV 2nd, 2012 : Ken
I have been used iTalkBB for 10+ years until lately the VoIP LINKSYS box get crappy. I have used it for 6+ years. I had been reset/restart to extend LINKSYS box as long as I can but it dead completly today. I placed three calls and went through diagnosis with Tech Support and confirmed that the VoIP box need to be replaced. Tech support guys told me that an engineer is going to call me and confirm that then send me an new VoIP box but I never get a call from any body. I would like to say the service is good but no dial tone is really bad. When I request to replace my 2nd VoIP box six years ago that was smooth and I got it within 24 hrs. This time, iTalkBB just drags on and not helping me even I asked to speak to a manager or transfer me to an engineer, they told me "manager and engineer are busy". In what a world you get this kind of service? therefore I rate them REALY BAD. I am thinking to cancel the service.
#81 : AUG 13th, 2012 : Ming
Phone quality is poor most of the time. They said that they tried to fix the problem, but did not improve at all. I finally cancelled the account, but they want you to mail back their box, otherwise they will nail you $ 99.00 from your credit card. Their local sales office will not take the box. Their so called 'Support team' or whatever the name of the department they called which handle the closing account are not very clear on the instruction about the return of the box. I have a feeling that they do this on purpose, because they rather want to pocket $99.00 than collect the router box. Anyhow, if you are thinking of italkBB, forget it. I have suffered their poor service for two years until I finally made up my mind. It might sound cheap at first, but it is worth it.
#80 : JUL 25th, 2012 : Joe
Worst service I ever had. Voice Quality is not good. Sometimes you can't hear, sometimes the other side can't hear you.Once you registered, you will be charged for a huge amount of money if you want to cancel.
#79 : JUL 12th, 2012 : Mary
We have problem with receiving phone calls for 2 weeks. I called company several times to try solving the problem. No matter what you ask the answer is always ?our technician is working on that. We will fix it as soon as possible.? But we live with that for 2 weeks now with no hope. Please stay away from iTalkBB!!! Do not make trouble for yourself!!!!!
#78 : JUL 9th, 2012 : ---
If I ever hated someone and wanted to them to waste money, I would recommend them iTalkBB. As a plot for revenge, it would be ingenious. At first, their monthly rate looks kinda attractive, so does Yaoming's endorsement. When we got the trial, iTalkBB (without telling us) cancelled our phone service and wifi from AT&T. Their dinky little phone doesn't work without Wifi. So we had no phone service or WiFi, and we called to complain (using a pay phone.) After our asking to cancel and get a refund, their rep got angry at us and hung up. We then talked to another rep, who gave us a 30 minute lecture on the reasons to keep the service. After getting switched around departments, we were told they would call us back. We waited a week. Finally we talked to the manager, who said they would "allow" us to cancel after we returned the phone. We mailed it right away, but they claimed they didn't receive it until 3 weeks later. After cancellation iTalkBB kept charging us, until we disputed the charge. It has been a nightmare dealing w/ their psychotic sales reps and their stone cold managers. We have gone a month without phone or WiFi service. We have been charged by iTalkBB for all kinds of crap not previously mentioned and paid new fees to restart our AT&T subscription. WARNING TO ALL: YOU WILL REGRET GETTING THEIR SERVICE.
#77 : MAR 31st, 2012 : Lily
bad customer service, bad english, cancellation was a pain in the rear end. keep making some bogus excuse about how I was suppose to call back again to cancell the sevice. really really bad company... stay away from "I talk BB"
#76 : MAR 23rd, 2012 : Jo
Like their Taiwan number feature, allow my family to call me directly and not worry about any chrages of international calls. It's convenitent to use it and save me money.
#75 : MAR 21st, 2012 : EJ
Great feature with a China number that allow your friends in China call you without expensive international toll charge.
#74 : MAR 6th, 2012 : David
Two words; False advertisement. True, they had stuck to their words of "6 months 1 bucks" plan, but initially when we asked about the plan how much exactly was the canceling fee, they told us, and I quote (translated from Chinese) "100 dollars will be paid for terminal fee, and no other cost will be required." Now, when we wish to cancel it due to the lack of features in terms of values, they called us back, telling us we need to pay 2 month worth on top ($29 per month) as a MINIMUM. When we confronted them about it, they said it was "one sided". Whatever he meant by that, we have CONFIRMED that we had no extra terminal fees aside of the $100. I am thoroughly frustrated at this company, from the day we set it up till today, only trouble came from every corner came from the installation of their VoIP service; AND they don't even have service, their telephone operator can EASILY be replaced by answering machines, since all they do is either: A)Instruct you that enquiries can be answered through the website, B)Send you the email of links or pages that you must search through to obtain the information, C)Inform you that your bill is due. From their horribly delayed sound quality to the lack of physical service to consider them a "service" (since their job can be fulfilled, and outdone easily by skype), I can confidently suggest to you that there are better deals out there. Even if you call China alot (the only redeemable part of the service), there still are better deals out there. Once again, this service can easily be replaced by Skype. It's free too if both party has it.
#73 : FEB 18th, 2012 : Alan
Bad voice quality - choppy, line cut & incoming busy. This italkBB is an additional VoIP line for my daughter, I have another VoIP with City Telecom connecting in my home network, it work fine. I tried contact italkBB's tech support, but they can't help. I have no idea why it donsen't work at all. The value for the italkBB is good, but I am gonna to cancel it.
#72 : FEB 9th, 2012 : Mike
Horrible service, and inconsistent information. Nobody seems to know what they're talking about. Talking to different people, different department give you totally different answers. Even their written notice aren't consistant with what they say. Wasted my time dealing with this company.
#71 : JAN 26th, 2012 : Edmund
I have experience to use VoIP, and already used for few years. After switched to this company, I found my phone 70% call in/out busy. I call to the tech support line, they only blame my internet is not stable. My existing Citi`s VoIP still connecting in my network, due to the contract until next month. It still running great. I am pretty sure the my Rogers internet is good. I will try to terminate the contract with italkbb and need to disscus with their service rep. avoid early termination fee. Their monthly fee is very attractive, that`s why I was trapped. I am going to stay with my existing carrier.
#70 : JAN 17th, 2012 : Calvin
stay away iTalkBB.
#69 : JAN 16th, 2012 : Hao
#68 : JAN 13th, 2012 : Tony
it's same issue I got from Tulip (#68) who is also suffering same problem as I am and ITALKBB operation just like in China which is don't care customer(s) and illegal collecting money from my credit card account for more than 9 months. By law, the own number transfer to others then it will no longer provide service as FCC regulation but ITALKBB treat you as local resident in China. If everyone got same issue like me and Tulip then please come forward to fight with ITALKBB (Chinese company)
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