Vonage Business Reviews - Page 14 of 14

4/5

Average Rating

Vonage Business Review

Number 6 : JUN 25th, 2008 : Chet

Recommended: Yes

Great service for a GREAT price, definitely a great option for small biz.

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Vonage Business Review

Number 5 : JUN 19th, 2008 : Walter

Recommended: Yes

I find it hard to believe some of the negative reviews that I have read about Vocalocity as my experience has been outstanding. I have been with them for over a year now and I can?t remember the last time I had any issues. Like everything else in life, I would rather pay less for the service, but the overall value for money is great. No complaints here, just wish I had swapped over to VoIP sooner.

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Vonage Business Review

Number 4 : JUN 15th, 2008 : Roger

Recommended: Yes

Billing is straightforward and has been accurate wrt what I signed up for. Features are fairly straightforward and work ok. I went for the unlimited extension package as we tend to make a lot of calls every month and I did not want to end paying what I previous paid the phone company. I also like the auto-attendant feature as it has definitely allowed me to be a bit more flexible with welcome messages and call-redirects. There are a few add-on options available which can get a bit pricey if you go for too many so base it on your business need and ROI. I did get the toll-free number add on which is costing about $39.99/month and so far it is saving us a ton of money alone. What is the downside with Vocalocity? Well it might be nice if they bundled a few more of the add-on features into a packaged deal. I like the fact that if I do end up having issues, I can dump them when-ever I want as there is no disconnection fee. It also cost me a bit of money to get phones and head-sets.

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Vonage Business Review

Number 3 : JUN 12th, 2008 : George

Recommended: Yes

So far I am reasonably happy with Vocalocity although I felt it took a little long to get an issue resolved with customer support. From what I can tell they don?t have the most feature rich service, but they have what we need for our business and more. The key for us was the ability to support multiple locations effectively as our business spans many small or home offices across a few states. The call quality between offices has been good and we have no records of dropped calls or bad sound quality. I am still a bit apprehensive about VoIP as we had a bad experience with another hosted VoIP provider who I won?t name. We?ve had the Vocalocity service for 6 months now and although I would still recommend that every business owner perform a bit of research before signing up with a provider, I would (at present) give these guys the thumbs up. They are not perfect but as far as overall value for money, I am happy for now.

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Vonage Business Review

Number 2 : JUN 10th, 2008 : Craig

Recommended: Yes

A big thank you to Vocalocity. I would say that they are the one of the best of the growing pack of hosted VoIP companies that are out there. I was talking to one of their sales rep?s who seemed educated in the field and we were able to have an interesting conversation. Try calling some of the other business VoIP providers, and they wouldn't be able to tell you anything about the back end network that their service runs on. Maybe I just got lucky. Anyway the pricing is reasonable and the features cover everything that my small business will ever need. Overall I believe that I am saving about $250/month in calls alone by moving over to VoIP, and the fact that the Vocalocity service requires no maintenance, I am happy to say that I no longer need to get the phone guy to come out and help me when I need to move some phones around or change extensions. I have not had to deal with the customer service yet.

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Vonage Business Review

Number 1 : JUN 2nd, 2008 : Jacob

Recommended: Yes

I used to have Packet 8 but did not like how difficult it was to set up additional lines. Vocalocity is much more efficient with getting lines set up, its almost too easy. Sound quality was low at first but I was told that my old DSL could be affecting that. After upgrading to T1 the quality has improved vastly. Definitely a great choice for small businesses.

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