Vonage Reviews - Page 48 of 51

3.1/5

Average Rating

Vonage Review

Number 35 : APR 29th, 2005 : NunyaB

Recommended: No

After first month service stopped working for anything longer than 10 minutes, talked to 6-8 tech no real solutions. I finally cancelled after 5 months of getting account credits and runaround.

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Vonage Review

Number 34 : APR 27th, 2005 : Andrew

Recommended: No

I have been a Vonage customer since June 2003. Something happened to them between January 2005 and April 2005. They grew too much for their britches. Their customer service is beyond pathetic. Their hold times for help commonly exceed 30 minutes. Their staff gives Microsoft-esque answers to problems... when you do reach one of them. Their executive response time is NON-responsive.  Their corporate executives are also NON-responsive.  Go to www.vonage-forum.com and read about all the people that are leaving Vonage and note that this is all in the past 90 days.

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Vonage Review

Number 33 : APR 26th, 2005 : Michael

Recommended: Yes

Ordering is fairly easy - you jut sign up, and they mail the equipment. Installation was easy for me, but may not be for some people who are not technically proficient - this is particularly true for those that use routers. Features are limited - Vonage needs to offer anonymous caller rejection, an option to default to caller ID off, and a wakeup/reminder feature would also be nice. Sound quality is generally good, although I have experienced breakup of incoming audio occasionally on a very high speed connection, suggesting packet loss. Customer service is the major weakness: hold time is abominable (typically > 30 minutes), and the tech support person you get may or may not have any idea what he is doing. Charges are submitted almost instantly - refunds may take weeks. The strong point is value - this is an excellent service at a very reasonable price.

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Vonage Review

Number 32 : APR 26th, 2005 : Otaku

Recommended: Yes

Good service, I find it very reliable.

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Vonage Review

Number 31 : APR 26th, 2005 : Doug

Recommended: Yes

Bought the adapter at a retail store and saved on the activation fee and postage that would normally would be charged by Vonage. (Plus I got same day hook up)  I ported my line from Qwest Seattle WA and 15 business days later my "Vonage Line" had my "Qwest" number working on it! As with all VOIP companies the quality of service is VERY dependant upon your broadband connection. Besure to run tests on your line if you have any doubts about your broadband connection. My Comcast Cable handles the VOIP very well and I can use my computer and talk on the phone at the same time.  

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Vonage Review

Number 30 : APR 20th, 2005 : JHC Jr

Recommended: No

I switched to BroadVoice... 'nuff said.

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Vonage Review

Number 29 : APR 18th, 2005 : Jude

Recommended: Yes

Service is mostly reliable but still depends on your local ISP. Outsourced Customer Service is bad.

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Vonage Review

Number 28 : APR 17th, 2005 : Sean

Recommended: No

Customer service is awful. 30 - 40 minutes to speak with a CSR. They do not answer thier emails. Voice quality ranges from acceptable to excellent (better than POTS sometimes. I am dumping Vonage for WOW Phone this month. WOW Phone is every bit as good as POTS and is an acceptable replacement.

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Vonage Review

Number 27 : APR 17th, 2005 : Michael

Recommended: Yes

I've had several VoIP providers in the past, and all of them either had issues at the time and were not performing well. I understand maintenance and things of that nature need to get done, but not at the expense of affecting current users of the service. The technology is out there to update/change and manipulate services without interrupting active users. The previous VoIp provders obviously did not take advantage of this. Anyway, my phone works all the time (you know, like it should) and I haven't had any issues at all with Vonage. I do recommend them.

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Vonage Review

Number 26 : APR 16th, 2005 : Jessica

Recommended: No

I was very excited to sign up with Vonage. I must say that I am disappointed with the service. The customer service is absolutely horrific. I have had to call their customer service 4 times, and each time, I waited at least 35 minutes before I was able to speak to a live person. That is completely unacceptable. The service is very unreliable. We have service outages frequently, and the cable is working just fine. Also, half the time, our caller ID doesn't register the information for our incoming calls.

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