Vonage Reviews - Page 43 of 51

3.1/5

Average Rating

Vonage Review

Number 85 : APR 17th, 2006 : Matt _Utah

Recommended: No

Pros: Not a single one, very expensive actually, read below! Cons: 1-2 hour wait times - no service, dropped calls, router outdated and keeps resetting. I have been waiting 4 months now for a number transfer which hasnt yet occurred, yet they have billed me each month and seem to keep having technical difficulties when trying to credit me. I have been hung up on (they say it was an accidental disconnection) twice while trying to speak to a supervisor (2+ hour wait times each time). I have now payed over $125 for a phone line I havent yet been able to place a single call on, please beware of this company, horrible customer service (very few speak english) and no help at all when you have a billing issue. I work for a phone company and I am fairly familiar with the problems that can be associated with number portability, but this exceeds anything we have ever experienced. Beware of this company!

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Vonage Review

Number 84 : APR 12th, 2006 : Andrew

Recommended: Yes

I've had vonage for 2 years now. While not perfect, I think it is better than a regular landline due to cost. I have had more problems recently where I could hear the other caller but they could not hear me. Occasionally, I can't get a dial tone, but that is rare. When I ordered vonage and got my phone 'gizmo', I had to call the customer service group because my 'gizmo' was not registered properly, which was a pain.

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Vonage Review

Number 83 : APR 7th, 2006 : Ema

Recommended: No

I had Vonage for almost two years now. I used to get dropped calls; person on the other end could never hear me properly (well this still happens); I would get alot of outages; and since this past summer I've been getting many anonymous calls. It sad that Vonage has so many customers and vonage is too cheap to implement the call blocking/anonymous call rejection feature. Many vonage customers have complained especially about this feature because the unknown calls and calls from telemarketers we all know are an annoyance. Their customer service is horrible - like many people before me have mentioned. I swear everytime I call, I GET THE SAME PERSON - who never has an answer right away - he always says "Let me speak to my supervisor" and he'll come back on the line with a three word answer. I believe he's probably looking for my answer in a book or something! Anyway, I've had it with Vonage. Because of their limited features and bad customer service, I am forced to leave them. My money can be better spent elsewhere. I believe I will try VIA:TALK next since they most of the features I want. I seriously wouldn't recommend Vonage to anyone because it is honestly a waste of money. As someone said before me, Vonage is only good with their marketing. SCREW VONAGE!

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Vonage Review

Number 82 : APR 4th, 2006 : WILLIAM ROSE

Recommended: No

WORSE THING I EVER DID WAS SIGN UP WITH VONAGE. QUALITY IS EXTREMELY POOR. CANNOT EVEN USE WITH HOUSE LINES. THEY HAVE OUTSOURCED ALL SUPPORT AND WHEN YOU CALL THE SUPPORT PERSON IS NOT UNDERSTANDABLE AND IS OBVIOUSLY READING FROM A SCRIPT. THEY HAVE NO AUTHORITY TO DO ANYTHING BUT WASTE YOUR TIME. BECAUSE THEY HAVE TO BE REACHED BY PHONE AND YOUR VONAGE IS NOT WORKING YOU HAVE TO USE YOUR CELL PHONE AND SIT AND WAIT ON HOLD FOREVER. I SPENT 1 HOUR ON HOLD BEFORE HANGING UP.

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Vonage Review

Number 81 : MAR 28th, 2006 : Tim S.

Recommended: Yes

I am really pleased with Vonage. I received my router a few days after ordering service, hooked it up and everything worked fine. I have had no dealings with customer service, so I really can't comment on that aspect. Great job Vonage!

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Vonage Review

Number 80 : MAR 25th, 2006 : Stephen

Recommended: No

customer care do not speak English. Can't understand them. Keep repeating my problems and they are clueless. Marketing support and product roll out poor. lack of product installation information. Sales rep provide wrong quotes and no expectations set with customers. Too many misinformation and misleading statements. Fax service is very poor only after adjustments but only after we filed complaints with tech support.

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Vonage Review

Number 79 : MAR 24th, 2006 : Mark

Recommended: No

I ordered Vonage and received the equipment within 5 days. I also had my old phone line ported to them. After three weeks my phone line was transferred and it was problems ever since. I could never received calls and the call quality was horrible. I called customer support 3 times and they could not fix the problem or speak English. I cancelled their service and went with Viatalk. Viatalk is excellent.

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Vonage Review

Number 78 : MAR 23rd, 2006 : Anonymous

Recommended: Yes

I should've done this months ago. This is one of the few purchases I've made that I know will pay for itself

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Vonage Review

Number 77 : MAR 20th, 2006 : Sharon

Recommended: Yes

Sound quality is excellent, connecting the router was simple, and it only took 7 days (including the weekend) for my number to port. My only disappointment came from my failure to realize I couldn't send a FAX over the same line, but if I decide I need a FAX line, it's a reasonable $10/month to add it. My phone bill is going to be just over a third of what I was paying with Qwest. I'm very pleased!

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Vonage Review

Number 76 : MAR 18th, 2006 : Sarah

Recommended: No

I went to Best Buy and bought the equipment for vonage. I can home to sign up on the website. This was very easy EXCEPT...they would not take my bank card (there was more than enough in the bank to cover the costs). After a week and several phone calls to customer service, which was not even in this country, another problem I have, my card had been charged 14 yes fourteen times. And yet I had no service and they say the card was never charged. What I think I found most upsetting is that I never talked to anyone in the USA. I have no prejudice against these people, BUT...as an english speaking person, I need to talk to an english speaking person in order to fully understand where my money is going. Not to mention, with all the people out of work in this country (especially my area) any company that sends that work to another country (which is most companies for anything) is not worth it. Every question I asked these people, I received a scripted answer. I might as well have been talking to a computer. I finally got my money back, but not without hassle. Bottom Line---NO SERVICE, NO CUSTOMER SUPPORT = No thanks for me.

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