Vonage Reviews - Page 39 of 51

3.1/5

Average Rating

Vonage Review

Number 128 : SEP 18th, 2006 : San

Recommended: No

I had very bad experience with Vonage service and Customer Service also. I can only ask, why should you have to adjust your call sound quality to accommodate for bandwidth usage? That is an unacceptable sacrifice to me... Vonage uses public IP, so any internet traffic at all can affect voice quality. If you try to cancel between 30 and 90 days, then they make you pay for the hardware (no return option here). After 90 days, you get to keep the hardware, but they still charge you the $39.99 cancellation I was not satisfied with the way they transfer the phone number. to transfer the phone number they took more than 45 days and when I called back to cancel they guaranteed me and gave the 60 day cancellation period and after I got the number, then I was not satisfied with the voice which breaks up all the time and so called AT&T to get the number back from Vonage before the Cancellation period. Vonage waited till my cancellation period expires and then they gave the number to AT&T. Now When I call vonage they say that I passed the cancellation period, so have to pay 39.99 and will not return the 49.99 which I paid for the equipment. They are ripping off the customer. Please dont go with Vonage service. If you have comcast then go with comcast VOIP or AT&T.

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Vonage Review

Number 127 : SEP 18th, 2006 : Kelley

Recommended: Yes

I cannot believe how easy this service is to use...my only fear is losing power and not having phone service...

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Vonage Review

Number 126 : SEP 15th, 2006 : Jennifer

Recommended: Yes

I had AT&T as this is who I had a cell phone with, that was a bad move. It was kind of expensive. A friend at work used Vonage so I thought I'd switch. The call sound was great and the price was great too. I've never lost service and it has all the features of AT&T and probably more. Great value for money and I recommend it to all my friends.

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Vonage Review

Number 125 : SEP 15th, 2006 : Josh Powell

Recommended: No

Vonage provided me with the worst customer service I have ever received from any company in my life. They have very high setup and cancellation fees and were unable to transfer my existing number after multiple attempts and phone calls to customer service. After requesting cancellation of my service Vonage refused to cancel and continued billing my credit card. In the end it cost me over $80 to cancel my service. STAY FAR FAR AWAY FROM VONAGE!!!

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Vonage Review

Number 124 : SEP 5th, 2006 : Josh

Recommended: Yes

I switched to VoIP on the recommendations of friends who have already switched. They mostly used Vonage so I tried them - I must admit its been excellent. I'm glad my friends did recommend them as having read some of the reviews here I would never have tried them, it's saving me a bundle. I highly recommend Vonage, no outages and the sound quality has been great. Josh

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Vonage Review

Number 123 : AUG 30th, 2006 : Scott

Recommended: Yes

I started using Vonage about 2 years ago and have been very satisfied. I know there are cheaper plans out there but for the sake of a few bucks it's not worth my while trying them as I am very satisfied with Vonage. I've used customer services once in that time and had no trouble with them - seems like this is the big complaint these days. Vonage is by far the biggest when it comes to VoIP companies so I'm not surprised they have a few issues with customer service. When the rest of the providers catch up to the size of Vonage I'm sure they will have their issues to, hopefully by then Vonage will have sorted itself out. I've never had a dropped call and to my knowledge I've not missed any incoming calls due to the network being down, to be honest I don't think I've ever lost service. Vonage has been great for me and a bunch of my friends use it.

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Vonage Review

Number 122 : AUG 11th, 2006 : Tleveque

Recommended: No

Thought I would save money and signed up. Technical problems failed to allow incoming calls for 9 days after the 15 day porting. Was told 48-72 hrs to fix...way too long to be without operational phone. Canceled and was told had to pay disconnect and device fee being two days out of 30 price guarantee. Customer service and account management reps are horrible to work with. Not until I spoke with management staff at corporate office did I get any satisfaction. Vonage needs to revisit policies and how they treat customers. Vonage has great potential and services may some day be very useful.

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Vonage Review

Number 121 : AUG 9th, 2006 : Jason

Recommended: Yes

I've used this service for almost 18 months and have had no trouble, I have contacted customer services and they were great, it was actually an English speaking person. This was about 15 months ago though I have not called them since then. I love the service and save a bundle on calls. I would highly recommend.

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Vonage Review

Number 120 : JUL 31st, 2006 : Jane

Recommended: No

They were never able to port my phone number, ever. Never returned emails. "On-line" customer service is a canned program - no help. One tip, look on Corporate Web Page and send an email to them, I did get a response from a helpful person who reports to the CEO, but by that point I had begged Verizon to give my phone number back.

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Vonage Review

Number 119 : JUL 27th, 2006 :

Recommended: Yes

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