Vonage Reviews - Page 16 of 51

3.1/5

Average Rating

Consistently Available

Number 358 : FEB 5th, 2016 : Dan

Recommended: Yes

Had to contact customer service two or three times; problem immediately taken care of. Overall cost of service versus 'normal' land line cost is a definite plus.

Comment on this review >>

Horrible Customer Service!

Number 357 : FEB 5th, 2016 : John

Recommended: No

Horrible Customer Service. I filed a complaint and I have never been informed of a resolution! Resolution was done by Vonage with FCC, and I have never been able to find out the resolution!

Comment on this review >>

Complete satisfaction

Number 356 : FEB 5th, 2016 : Malcolm

Recommended: Yes

With a problem, a phone call and it is usually settled within 5 to 10 minutes. It is done for me at their end which is 100% better than having me who knows little about what he is doing trying to do it for them. In the several years I've been with them I have not had one single complaint about the service which is more than I can say for the television and Internet suppliers.

Comment on this review >>

Tech support HORRIBLE and Clueless!

Number 355 : JAN 26th, 2016 : David

Recommended: No

Set up was tedious but we got it done. Initially everything seemed okay. After a month we noticed call reports did not show all the calls. It went downhill from there. Customer service seemed helpful but when an issue was referred to tech support it just fell into a black hole. I made more than ten phone calls over a 5 weeks time frame with no resolution, just empty promises that it would be escalated.

Comment on this review >>

Service cancellation

Number 354 : JAN 8th, 2016 : Ajit

Recommended: No

You can cancel phone service only by calling, but nobody answers. I am worried about this, what else can I do to get this service cancelled?

Comment on this review >>

Excellent Since 2005

Number 353 : DEC 12th, 2015 : Laser

Recommended: Yes

Vonage has proved to be an excellent provider for over 10 years now. I have moved a few times, the quality and service remained the same. I had just learned about VoIP and decided to give it a shot. I orrdered Vonage, they sent their hardware and I installed it. While installing I called them with a couple of questions. They were happy to help and walked me through the entire process. A few years ago I needed to replace equipment, so I called them, and they sent it immediately with no charge. The sound quality is great and I have NEVER had a call break up or drop. Vonage is perfect for me.

Comment on this review >>

VOIP still a joke

Number 352 : OCT 19th, 2015 : Tata

Recommended: No

Really am tired of VoIP. Considering going back to traditional landline. Too many outages, poor voice quality and the constant issue of lose power, lose phone.

Comment on this review >>

Worst service I've ever had!

Number 351 : SEP 10th, 2015 : Jerry and Jeanne

Recommended: No

We never had any service with Vonage because even though we were told it would work in our area, it wouldn't. After calling the company several times to cancel our service, they had the nerve to continue charging us for the service we never received! They are nothing but legal thieves!

Comment on this review >>

Great service

Number 350 : AUG 21st, 2015 : Liza

Recommended: Yes

We have used Vonage for years, never a dropped call and I love the features. When we're away we can have the calls directed to our cell phones. Or if the power goes out, calls are also forwarded to the number of our choice. I had to have a new 'box' at one point. They wanted me to foot the bill to send the old one back. I said no and they argued, so I asked for the manager and told him to send me a bigger box and take BOTH back and cancel service. Needless to say, they paid for shipping the old 'box' back :-) Well worth the cost.

Comment on this review >>

Terrible live chat

Number 349 : AUG 11th, 2015 : Chet

Recommended: No

Attempted to ask a question by live chat before ordering service and got too many questions regarding current service, my home phone number, phone where I could be contacted etc., all of which had nothing to do with my question. Based on this invasive treatment I have decided not to order. I can only imagine what their customer service would be like to a customer with their service. No thanks.

Comment on this review >>