VoIPo Reviews - Page 3 of 7

4.6/5

Average Rating

Should have done it years ago

Number 48 : AUG 13th, 2013 : Rick

Recommended: Yes

couldnt be happier with end result,although not recomended i along with others with some knowledge of phone wiring was able to use an extra pair of wires[in cat 5] as a dedicated viop line so now all phones in house along with security system are now on voip,,,, thanks voipo

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Stay away

Number 47 : AUG 8th, 2013 : Gary

Recommended: No

I started using VOIPO in 2009 (now 2013) and my adapter finally died after they did an update to my adapter so that it would ring the correct number on the correct line. Now they are telling me that I have to buy a new one from them at their cost (almost twice what Amazon sells them for) and they will not warranty the new device beyond no DOA. They said that the device was a lease and since it died, I have to replace it. ??!! What?!! You want me to buy the adapter from you at almost twice the price and you will not warranty it. Which means that if I bought their adapter and it worked for one day and then died, I would have to replace that one as well. Ridiculous and no thank you. Of course, they didn't tell me I would have to replace "their" equipment until after I had already received the new adapter. I even told them two days before that I was going to buy the adapter from elsewhere. Customer service started going down hill about a year ago but I didn't really let it bother me since I don't really have time to deal with it and the system worked good enough to take care of business. They have decent discounts once or twice a year and their service is OK. They have had certain features in Beta mode since I started with them, 4 years now, that I feel should be focused on and brought out of Beta. They have been working on their new Beta vPanel (what you use to interface with their service) for more than a year now and it doesn't seem to have changed at all. So, basically - their customer service is horrible and they are way behind on taking care of their software and site updates. I think they are more focused on acquiring new customers than they are with actually taking care of their system or their current customers. They were pretty good when I first started with them in 2009 but I am definitely looking for someone to replace them now. I just wonder if I will get any of the 200+ I have already paid for the next year. Bottom line, look elsewhere for your VOIP, in my opinion.

VISITOR/PROVIDER FEEDBACK:

Lilly (Sept 23rd 2013) : I agree, service is bad....I got VoIP service from them 2 years ago. They sent me the invoice recently for $185 (149 plus 36 in taxes - 25% taxes!) for next year service (one year service). I wrote them an email: I am so unhappy...I told them Marketing 101 is keep your old customers...but they don't care. You can buy Ooma from Walmart for 135 and you own it! They are not checking the market and it makes me mad that they think no one else is too! Looking to switch!

CB (Feb 20th, 2014) : (Not a user of anything yet) @Lilly: So what's your beef -- price? VoIPo has always run their intro offer at 1/2 off, so $150/1y has been normal for over a decade, no surprise there. $36 in taxes, that goes only for E911 support. I think it's optional elsewhere, but then you can't call 911 (CALL 933 INSTEAD OF 911 TO CHECK ACCESS.) You can buy the Ooma device, similar service there costs $120/1y with free number porting, so $360/3years Ooma versus $300/3yr VoIPo (raw price, both have additional $30-ish/yr taxes??) If you want cheap (free) then do Obi100 + GoogleVoice, $35 (+$30 w/number porting) and you're done -- but no E911, and call Google for support! (Yeah, good luck with that.)
@Gary: Device lease failure? Yeah, that's NOT right, sounds like either it just broke or firmware failure. Their contract replacement cost is $50 but you shouldn't even have to pay that if you return the device. (If they're NICE they'll just take you at your word without a return. Hell, it's 4 years old, they should just eat it.) What do you mean you are buying THEIR leased device replacement? Thanks a lot for your existing-old- customer review, even if you've made me unhappy.

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Quite satisfied with VOIPo

Number 46 : MAY 24th, 2013 : John

Recommended: Yes

I selected VOIPo based on reviews and their reported good customer service. I haven't been disappointed. The call quality is not that of a land line, but is generally quite good using a series of relatively new cordless phone sets throughout the house. I see a recent reviewer citing problems with Verizon mobiles calling in. I have not found that to be the case. My wife and I have Verizon mobile, as does most of my family across the US. We have had no issues with call quality. We have also not had any of the reported issues with caller ID not functioning as it is supposed to. I had one call failure when I called a doctors office, which was also using a VOIP service (unknown). Customer service took the number and resolved the problem quickly. Apart from that instance, I have had no need to use a live service rep. The user interface is not particularly flashy, but all information that I have needed - calls in, calls out, blocked calls, etc - has been there when I needed it.

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Disappointing

Number 45 : MAR 28th, 2013 : Wes

Recommended: No

Most of the time, most of the features VOIPo provides are fine. The major exception is, nobody calling from a Verizon Wireless phone can be understood on our VOIPo phone. We've tried customer support, who have moved us from one server to another several times, changed settings for our little voip box, etc. Nothing has improved our ability to talk with VZW phones. We're going to move on to another provider, since VOIPo just can't seem to fix this problem. Other than that, we like the service. The Fax drop, the web UI, all good for this family of tech-savvy folks.

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GREAT PRICE!

Number 44 : MAR 21st, 2013 : CLIFFORD

Recommended: Yes

Great price, simple setup. Some trouble with initial desktop box required a "update" after install...would not work with existing home phone without update.

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Great service and value

Number 43 : MAR 21st, 2013 : Denis

Recommended: Yes

I found VOIPO to be an excellent service and value. I had a few questions during setup and support folks were very prompt and helpful.

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Works fine, good price

Number 42 : MAR 21st, 2013 : Robert

Recommended: Yes

Porting my number was the hardest part, and that wasn't voipo's fault. I do have to reset the adapter at least once a month. And it stinks that voipo to voipo calling is missing some features. Love the fax upload feature.

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Completely Satisfied

Number 41 : NOV 9th, 2012 : Walter

Recommended: Yes

Based on several review, I ported my AT&T number over and it has worked like a charm. I love the call recording feature. Since signing up, we moved to a new home and I got to take the phone number with me with any hassle. Although not supported, I even run my alarm system through it and it works great.

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Like it

Number 40 : NOV 2nd, 2012 : Dennis

Recommended: No

Contact with Tech Support is fast, easy and very helpful. All my questions were answered to my satisfaction before I signed up. Excellent audio quality, very convenient voicemail which is easy to set up. I also like the call log which I can view on the computer. Bye-bye twisted pair. VOIP telephony will replace land line telephones soon. Sign up now and save big $s.

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"Call Routing" my favorite feature

Number 39 : SEP 23rd, 2012 : Tim

Recommended: Yes

A small hiccup during setup process as I was hearing too much echo. Turns out I was on the "west coast" server when I should have been on the "east coast" server and was getting too much lag. Customer service found the problem and took care of it immediately. I am QUITE satisfied with the system, and keep the price in mind. I pay $6 a month and had moved from $48 or so with ATT, and $30 before that with Vonage. At $6 I don't expect miracles. That being said, for the price the system IS a miracle. You have every known feature available but best by far is "call routing." On any number that comes through, including ANONYMOUS, 000-000-0000, UNAVAILABLE and any other trick telemarketers can come up with you can "choose" what happens to that number the next time they try to call. It can be blocked, disconnected, forwarded, put on a black list, put on a white list etc. I choose "disconnected" which is nothing more than Voipo's system telling the caller "We're sorry, but the number you have been trying to reach has been disconnected." I'm on the Do Not Call list but it doesn't matter they still call...only now they can only call once because I'll go to my computer, log into Voipo, find the number and block it. My block list has over 200 calls on it now. It took a while but my phone hardly rings anymore. Long story short Voipo is worth every penny of the $6. Seriously it's $6 a month for a "land line." I've spent that much on a shot of whiskey :)

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