VoIPo Reviews - Page 2 of 8

4.4/5

Average Rating

Good but not perfect

Number 63 : JAN 14th, 2019 : Louis

Recommended: Yes

I've been using VOIPO for about 4 or 5 years and I have been quite satisfied although it hasn't been perfect. It's a great saving over AT&T, and has a feature that allows you to add telephone numbers you want to block in addition to VOIPO's telemarketing phone number database if you turn it on. It works great for blocking telemarketers. Because it's internet based, it'll go down if your internet goes down. Another negative is if the service goes down, you'll need a cell or some other phone to call their tech support. I've had some hardware problems with their adapter but they gave me a new one for free. I've had to reset the adapter occasionally by cutting power to the adapter whenever features stopped working correctly but it wasn't much of an issue. Overall I like this service and recommend it to others.

Comment on this review >>

Not Reliable

Number 62 : FEB 28th, 2018 : Kourosh

Recommended: No

I had anticipated that switching to a VOIP service may be problematic because it relies on my Internet connection but ended up with issues that had nothing to do with my Internet service. Problem #1: During the order process PayPal is one of the options but after the order was placed I had to contact support to get my account created. The $149 price is actually $185 with fees and taxes. Problem #2: ATA device provided (Grandstream HT802) has 2 lines and line 2 is enabled by default so when using line 1, call waiting calls would be transferred to line 2. So line 2 had to be disabled to enable call waiting on line 1. Every time I asked for help this setting would change so I would have to go in and disable line 2 multiple times. Last tech support person I talked with kept insisting that line 2 needs to be enabled for call waiting to work. Problem #3: Intermittent DTMF tones being heard by the other party while in conversation. The "talk-off" issue with DTMF tones was never resolved. This issue caused the connection to be lost on multiple occasions. Problem #4: No busy signal when calling a line that's busy or off hook (sounds like a normal ring but shorter delay between rings and then silence). Problem #5: Multiple times had no service at all (usually on Mondays for some reason). Overall the experience was very disappointing and extremely unreliable. I had to spend a lot of time either writing or calling tech support. When calling tech support they all claim that the issue I called about was resolved only to find out that nothing had changed and any minor adjustment never resolved the "talk-off" issue. When there is a technical issue the tier 1 support is lacking and it's very hard to get a hold of tier 2 people. They refused to replace the ATA adapter and suggested I should get my own adapter to try. Why should I experiment with a new device when they should've worked out the issues. They would not provide a shipping label to return their equipment. You can only cancel online and if you don't return the adapter there is a $49.95 charge. The prorated refund I received was calculated from the $149 not the $185.

Comment on this review >>

Only One Negative

Number 61 : OCT 8th, 2017 : Reluctantexan

Recommended: Yes

I ordered NordVPN and paid for a year, but customer service for VOIPO couldn't make them work together. They told me to talk to NordVPN, who also couldn't make them work together. I paid for a VPN I'm unable to use. This is my one negative/con.

Comment on this review >>

Not so good

Number 60 : MAY 11th, 2017 : K

Recommended: No

Been using it for two years and just can't stand it anymore. Not reliable enough if you have family members or a work site that you need to be in contact with. Too many times spending long periods of time on the phone with customer service trying to tweak it, test it or just make it work right. It doesn't work right and I don't think it ever will. I'm up the coast from California and don't know if it would be easier with a Canadian provider but I just won't bother anymore. I have to switch back to one of the big market monopolizers.

Comment on this review >>

Customer Service Issues

Number 59 : MAY 9th, 2016 : Alannah

Recommended: No

After almost four years of having this service, every time I plug the adapter into an outlet, it sounds like its frying and I can no longer use the service. I haven't been able to and I keep going back and forth with CS stating that I need a new adapter line. Now there asking me what my voltage and amperage is. Really? I have had the service for this length of time, and have just recently experienced the frying noise. Nothing going on with voltage or amperage. How difficult would it be for them to just send me a new adapter? Also, just to mention a couple of months back I needed to call 911. It would only ring once and disconnect. Then the 911 operator called me back and she and I couldn't hear each other, yet other phone calls were just fine. So, there's a 911 issue for sure. Glad I haven't had to use it since then.

Comment on this review >>

Fast customer service, clunky SMS service

Number 58 : APR 4th, 2016 : Anne

Recommended: Yes

Pros: - Every time I have an issue it is resolved quickly. I submit a ticket and within an hour someone (a real person, not a computer) responds and the problem is fixed or being worked on. - I have never had any issues with call quality. - You can use multiple soft phone programs with VoIPo. - VoIPo does have an iPhone/iPad app, works similar to a phone, you can record conversations. - it's less expensive than a land line or cell phone, and you can have a number in a different city if need be. - you can use it from anywhere with an Internet connection. Con: - one of the only negatives is the usability of the SMS feature. It is straight forward and makes sense BUT you can only send texts through their website (you have to log in, etc.). What would make it a slam dunk is if you could send/receive SMS messages from a soft phone. You can have SMS messages forwarded to an email, phone number, or other options, but not to a soft phone.

Comment on this review >>

Service and Support

Number 57 : FEB 6th, 2016 : Allen

Recommended: Yes

I had no problem setting up the service. I am 70 years old and not familiar with much technology. They assisted me with documentation that was easy to follow. If a problem occurs I chat or email and get a quick response and resolution.

Comment on this review >>

Great price and efficient service

Number 56 : FEB 5th, 2016 : Bruce

Recommended: Yes

My only problem is with my Internet service provider who is Xfinity (Comcast), because they reset my IP address and VOIPO won't account for this and I presume Comcast does it to keep people from signing up with other VoIP providers. It's easy enough to reset by resetting the modem, resetting my WiFi and VoIPo modem concurrently. I believe I end up paying about $7 a month!

Comment on this review >>

The Likeable Phone Company :)

Number 55 : APR 7th, 2015 : Jared

Recommended: Yes

A lot of people might be wondering why you need to use VOIP instead of a traditional land-line. VOIP has become extremely popular, thanks to Skype, a service that lets you use your computer to talk to your friends over a broadband internet connection. Right now, most TV cable companies and phone companies offer VOIP handset deals. The reason why they are so popular is because in most places, the old phone company had always the monopoly of landlines. Calls between cities in the same country are considered as long distance, and don't even start looking at international long distance calls. The costs are pretty steep. VOIP is a way to talk over the internet. Most people use VOIP as a bundled phone service through their cable provider. However many people are not aware that many companies provide a better feature set at a cheaper price! One such provider I used to run my business is VOIPo. They offer many advanced features which many cable companies simply don't offer at a fraction of the price. Here are some examples on how VOIPo makes me more productive everyday:
-If I'm going to be out of the office with just a few keypad entries all my calls can follow me wherever I go.
-Thanks to custom caller ID if someone in my online address book calls me from their cell phone I don't have to guess who the number belongs to.
-Some months I do a lot of remote support which has to be billed hourly or flat rate. With the call logs being conveniently logged in a control panel there is no need to watch a call timer.
-I use a service called YouMail which is voice-mail on steroids; using VOIPo's call forwarding along with YouMail all my messages go to one unified mailbox. That is just my preference and VOIPo in itself has voice-mail that works very well.
-Choice of phones! Whether you want to use your existing phone system with the ATA they send you or want to use a softphone client on your PC, MAC, or smartphone devices one can answer calls where it is convenient for them. Personally I use a Cisco 525G2 IP phone on my desk along with an ATA hooked up to a waterproof cordless phone.
-Sick of telemarketers and Robocalls? VOIPo has their own telemarketer block list and integrates with NoMoRobo so no longer will they interrupt your dinner.
What I love the most is their pricing, 180.00 for 2 years of phone service. One can pay yearly or even monthly. However most all of my clients have opted to pay for two years in advance at such a great price point.

Comment on this review >>

BE CAREFUL

Number 54 : MAR 4th, 2014 : Jerry

Recommended: No

I thought that I read all of the fine print but didn't pay close enough to the analog disclaimer. Unfortunately, I'm not technical enough to understand that means a fax machine will not work with this service and is not supported by VOIPO. So, now I must buy another service and VOIPO doesn't care! BEWARE!

VISITOR/PROVIDER FEEDBACK:

Alan (May 22nd 2015) : It also does not work with a dial up DVR box and yes now I will need to change service or go back to Vonage which I had no problems with originally.

Comment on this review >>