RingCentral Reviews - Page 20 of 26

4.5/5

Average Rating

Ring Central Provides Exactly What I Need and More

Number 68 : JUN 11th, 2013 : Jan

Recommended: Yes

Support agent was extraordinary. She was courteous and patient, knowledgeable and efficient while presenting a genuine interest to help. In addition, she was personable and did not sound like a robot reading a script. I appreciate very much talking to someone so very REAL.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/24/2013 : This has already been sent to our support leaders. :) Thanks!

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Great Service

Number 67 : JUN 11th, 2013 : Lyle

Recommended: Yes

Outstanding customer support; awesome features; I highly recommend this service. We have used this service for over a year now and I have found it to be highly flexible and adaptable to our many and varied needs.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/24/2013 : For sure! The work environment has changed and you need to be available from anywhere. :)

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Amazing

Number 66 : JUN 7th, 2013 : Rudy

Recommended: Yes

RingCentral is an incredible value for a small business. I am absolutely pleased with the features, flexibility, and overall service provided by RingCentral.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at Ringcentral (6/7/2013) : Thank you!

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Outstanding Service

Number 65 : MAY 22nd, 2013 : John

Recommended: Yes

Once again your customer service representative has proven how wise it was to use RingCentral for my service. Dedicated, detailed and focused on solving my issue while pleasant and supportive. She deserves management recognition for her work.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at Ringcentral (6/4/2013) : Darn if I could find out who she was I would pass this review along to her manager! But, I'll make sure leadership sees this. :) Glad you had a great experience.

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Fantastic Customer Service!

Number 64 : MAY 21st, 2013 : Natasha

Recommended: Yes

Fantastic customer service. So refreshing to experience when so many other telecom companies have such poor customer service. Keep it up!

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at Ringcentral (5/22/2013) : Thank you!

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Excelent Value & Great Service

Number 63 : MAY 21st, 2013 : Frank

Recommended: Yes

The customer service is excellent when you call. They answer the phone in just a few rings. Once in a while I have to wait for a representative, Buts that only during peak times. I would recommend this service because of the great value and customer service.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/25/2013 : Nice! We're always working on improving our Customer Care. We don't want you waiting on the phone either.

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Great Customer Service

Number 62 : MAY 21st, 2013 : Christina

Recommended: Yes

Pro: Call Center people are wonderful to deal with. They are knowledgeable and perky no matter what the issue my be or how complicated the issue may be. Con: It's difficult to manage/change features online. It's always quicker and less complicated to just call for assistance.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/25/2013 : Thanks for the feedback. I'll take that to our Product Managers.

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Amazing Consistency and Performance

Number 61 : MAY 21st, 2013 : Kurt

Recommended: Yes

RingCentral is superior to any other service I have had. This is an amazing company! We use this for our entire company. We have never had an issue. They have provided us excellent service. Excellent customer service and easy to use.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at Ringcentral (5/21/2013) : Our support team is going to love this feedback. Thanks so much for sharing and I hope that if there are future communications (with us) they are all like this!

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Easy and Cost Effective

Number 60 : MAY 20th, 2013 : Ari

Recommended: Yes

Ring Central provides a very good and cost effective alternative to a standard PBX. We support staff members in 20 different locations and are able to configure our system to provide the type of service our subscribers expect.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at Ringcentral (5/21/2013) : Flexibility is great, isn't it? :) Thank you so much for the wonderful feedback and we hope that it's nothing but the best in the future!

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RingCentral

Number 59 : MAY 14th, 2013 : Scott

Recommended: Yes

Customer service is improving day-to-day.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RINGCENTRAL (5/15/2013): Thanks for the feedback. That's for sure the direction we're trying to move! If you can please let us know the details via the survey you should have received. If you don't have it, please create a ticket. We want to improve. :)

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