Ooma Reviews - Page 2 of 5

3.7/5

Average Rating

Good until it isn't

Number 34 : OCT 26th, 2023 : J Christopher

Recommended: Yes

I went over to Ooma's "basic" service In January of 2020. While generally pleased with their service, I recently decided to change. When I joined Ooma, porting to them was accomplished in under 24 hours. Porting out has been a nightmare. It's been two weeks. Today (Oct 26th) their offshore "support" told me they rejected the porting request on October 23rd (eleven days after the request) because the new provider made multiple requests on the same day. Bull, and they admitted to taking eleven days to make the rejection. I told them I was confirming that the porting request was legitimate but she said they would not accept that, as all the requests must come from the new provider. Like other reviewers, Ooma is OK until you have an issue. I've filed an FCC online complaint, but it looks like I need to start from scratch. Beware!

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Excellent product, voice clarity is superb.

Number 33 : MAR 20th, 2016 : Nada

Recommended: Yes

One of my friends recommended OOMA which is truly an unparallel product. I have been using this product with Panasonic 4 piece handset for the past seven months without a single issue. 100% recommended.

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Ooma is Excellent!

Number 32 : FEB 8th, 2016 : OldGrouch

Recommended: Yes

The only negative of using a VoIP Service is no phone service if the Internet provider is down. Not too much of a problem with everyone having a cell phone these days. Ooma has not given me any problems in over a year of service. I like the call logs and the blocking service they provide.

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Everything great

Number 31 : FEB 6th, 2016 : Bob

Recommended: Yes

I save at least $25 a month and have done so for the last year and a half. This is probably the best investment I have ever made. What a return for my investment (cost of getting Ooma and getting my old phone number).

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Low cost choice

Number 30 : FEB 5th, 2016 : Les

Recommended: Yes

Customer service was unable to directly port our old landline number. It looks like you are on your own doing this with your old landline carrier. Call quality is decent, but a slight lag or word syllable clipping may at times be noticed.

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Very Pleased

Number 29 : FEB 5th, 2016 : Susan

Recommended: Yes

I used MagicJack for about 2 years, prior to switching to Ooma. I certainly saved money with MagicJack, but some of my callers complained of crackling on the line or sounding very far away (like a telephone booth on the bottom of the ocean, according to one caller). Then MJ stopped working (kept getting error "Check Tel Line"), so I decided it was time to dump MJ and try Ooma. I saved nearly 50% by purchasing a new unit on eBay, so I was already ahead of the game. It took about a month total to get things working, partially because MagicJack was slow to port my phone number. Once that was accomplished, I set it up, with some confusion (I'm technologically challenged!) but, eventually, I figured it out and it worked great. So far, I've had no complaints from callers; in fact, they have mentioned the improved clarity with Ooma. Service features are okay, as far as what comes with the standard package, but you have to pay a pretty penny if you want the premier package ($99), with all the bells and whistles. They also charge taxes every month to your credit card (about $4-5), but MJ was starting to charge for this as well, plus an annual fee. Overall, I am very happy with Ooma and would definitely recommend it to anyone who asked.

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Great service with Premier

Number 28 : FEB 5th, 2016 : Harry

Recommended: Yes

Bought a used Ooma for both my first box and backup box in lieu of insurance; I love the voice clarity and the call screening since I was plagued by junk phone calls. Now they go to voice mail. MagicJack is probably the cheapest of the VOIP services but their voice quality was unreliable, and so my principal service is Ooma. I use both and it is much cheaper than AT&T. Getting Ooma Blue tooth to connect my cell phone to my Ooma. I have to set up my Obi202 for a free VOIP service. I have Ooma linx for my outgoing FAX.

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Great Service

Number 27 : FEB 5th, 2016 : John

Recommended: Yes

Basic free service is a great value but limited services are available. We took out the extreme service to get a second line for my wife's business line. Everything works great and was easy to set up, but there is a $99 service fee for the extra services, but we did get an extra year of warranty on the equipment for free. We have had to reset the box once or twice in the 20 months we have had the service but that may have been due to Internet outages.

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Rock Solid Clear Voice and Excellent Fax Support

Number 26 : JUL 24th, 2015 : James

Recommended: Yes

I use both Ooma and Obihai (with Google Voice that is free after the $50 - $100 Obihai equipment purchase). The Obihai is good but fax is problematic. Call quality issues happen about once a month but not as bad as cell phone coverage. For my critical business needs, I use Ooma which is always excellent voice and fax quality. The only problem I\'ve had is with my Wi-Fi router that has to be reset periodically because of Wi-Fi problems. That affects the fax that uses the Ooma Linx that depends on Wi-Fi.

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Unsatisfactory in every way

Number 25 : JUL 17th, 2015 : Elaine

Recommended: No

Totally unreliable service. Dropped calls happen more often than not. Frequently phone rings and can't connect to the caller. This happens repeatedly until after 3rd or 4th try the caller gives up. Service goes completely dead at least once a day so can't send or receive calls. Frequently dial number and nothing happens. Maybe on third or 4th try the call will actually go through. It's cheap, but frustrating. Save money in another part of the budget.

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