magicJack Reviews - Page 3 of 20

2.6/5

Average Rating

Horrible, Don't Do It

Number 176 : JAN 10th, 2025 : Kim

Recommended: No

I had MagicJack since it cost 9.99 a year. It was not great service but it was cheap. If we had an issue I could call and they would help fix it. The bad part is if a tech signed into your computer and started going through folders there was no one to report it to. This is out of the Philippines and they work out of their homes. You can not talk to a supervisor. I STUPIDLY set up this product with my husband's name because I am in my 60s and that's what we did. So fast forward the last time we paid, we paid for 5 years. In the 5 years we had some spotty service and disconnected calls but all in all, it worked. This last year we paid for 3 years and they hit us with a brick wall. They disconnected us and we have not had texting or phone service for a month. Not only that but my husband is the only one that can talk to them and even though when we first called in he permitted three calls in a row. I am trying to follow up on those calls, calls that took over 4 hours. Yesterday my husband passed out on the floor while we tried to get through to customer service. I thought he had a heart attack and died, the issues with trying to get through their auto system without being disconnected is harrowing. Who are we to complain to? They have the system set up so there are no supervisors, management, or corporate officers to talk to. Today I got a sarcastic girl who said I could not complain to anyone as she would not transfer me. She wanted me to get a notarized statement to add my name to the account then my husband could not talk to them. This did not move their customer service. I spent an additional 3 hours today on this matter but because my husband is not here they would not talk to me even with ticket numbers that clearly showed that my husband had said it was okay to talk to me. When you are not accountable, not in the United States and are sitting at home. I heard birds, dogs, TV and children in the back of my calls your information is not safe, and any info you give them is at risk to be stolen.

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Don't buy it

Number 175 : SEP 9th, 2024 : Bamdad

Recommended: No

I wasted money and my time on this service. I'm not satisfied at all. I tried contacting customer service, but it didn't work.

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Poor Customer Service

Number 174 : DEC 11th, 2022 : Diane

Recommended: No

They've discontinued Human service to customers and their voicemail is rude and doesn't even cover all possible issues...they just push you to their website and chat which is always a waste of time. I will be leaving them when I find a better service.

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Now they seem like outright scammers

Number 173 : AUG 2nd, 2022 : Patrickxy53c

Recommended: No

Bought years ago, they used to be worthwhile. My main reason for keeping the service was for my wife to make prepaid International calls to her home country, Zambia. Last December, I renewed my subscription and put $40 on the International prepaid calling account. When my wife tried to call her relatives in Zambia, she got a recording saying that due to the high volume of fraud associated with this number, the call was not allowed to go through. Customer service didn't help at all. Then in June, they asked me to renew my subscription again! I had already done so 6 months earlier. I called to confront them about this and wanted to get my $40 prepaid International calling returned because "After 6 months, you forfeit your deposit!" I believe they are now owned by people who are scammers! Buyer BEWARE!

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DON'T BUY MAGICJACK

Number 172 : NOV 4th, 2021 : Sally

Recommended: No

Installed and from the start didn't work. No incoming calls or outgoing calls and no person to talk to for help and so I have to go back to my old phone company and cost me $40.00 for that. Don't get it, waste of time and money.

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Poor sound quality

Number 171 : SEP 17th, 2021 : Kevin

Recommended: No

When people call and leave a voice message it is often difficult to hear and understand what they are saying when they are using a headset.

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Refused to Cancel & Refund

Number 170 : MAR 23rd, 2021 : Ann

Recommended: No

I used MagicJack and was not happy with the sound quality, but let the service play out. Then MagicJack automatically renewed without warning or permission. When I called to cancel it took multiple calls to get someone who could understand English and that I could understand. There were also dropped calls and then I was told they do not issue refunds. I am contacting my bank now.

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Poor Quality

Number 169 : MAR 11th, 2021 : Ted

Recommended: No

While a cheap alternative, sound quality is often poor and if someone leaves a voicemail it is often undecipherable. Very bad sound quality.

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Ignorant Customer service Reps

Number 168 : DEC 22nd, 2020 : YVONNE

Recommended: Yes

Rating is actually a fat 0. Tried to renew my subscription as I do every year online but this year a message popped up stating I needed to speak with customer service. I have tried for a week now to pay by phone but keep getting passed back and forth between sales and billing departments. They both state that "we do not process payments". So since they would rather lose a customer I will take my money and go elsewhere.

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Great service

Number 167 : DEC 11th, 2020 : Melinda

Recommended: Yes

I have had a magicjack for about 10 years and I have replaced it once as the old one quit. I think for the money and convenience of having a home phone that it is Awesome. I never regretted getting mine, the cost for the year was what I had paid monthly with ATT. So I saved 11 months payment and got 1 free year when I first bought my magicjack and another 6 months free with my second one. I am very pleased with it and have suggested it many times to people.

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