magicJack Reviews - Page 2 of 19

2.7/5

Average Rating

Poor Customer Service

Number 174 : DEC 11th, 2022 : Diane

Recommended: No

They've discontinued Human service to customers and their voicemail is rude and doesn't even cover all possible issues...they just push you to their website and chat which is always a waste of time. I will be leaving them when I find a better service.

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Now they seem like outright scammers

Number 173 : AUG 2nd, 2022 : Patrickxy53c

Recommended: No

Bought years ago, they used to be worthwhile. My main reason for keeping the service was for my wife to make prepaid International calls to her home country, Zambia. Last December, I renewed my subscription and put $40 on the International prepaid calling account. When my wife tried to call her relatives in Zambia, she got a recording saying that due to the high volume of fraud associated with this number, the call was not allowed to go through. Customer service didn't help at all. Then in June, they asked me to renew my subscription again! I had already done so 6 months earlier. I called to confront them about this and wanted to get my $40 prepaid International calling returned because "After 6 months, you forfeit your deposit!" I believe they are now owned by people who are scammers! Buyer BEWARE!

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DON'T BUY MAGICJACK

Number 172 : NOV 4th, 2021 : Sally

Recommended: No

Installed and from the start didn't work. No incoming calls or outgoing calls and no person to talk to for help and so I have to go back to my old phone company and cost me $40.00 for that. Don't get it, waste of time and money.

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Poor sound quality

Number 171 : SEP 17th, 2021 : Kevin

Recommended: No

When people call and leave a voice message it is often difficult to hear and understand what they are saying when they are using a headset.

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Refused to Cancel & Refund

Number 170 : MAR 23rd, 2021 : Ann

Recommended: No

I used MagicJack and was not happy with the sound quality, but let the service play out. Then MagicJack automatically renewed without warning or permission. When I called to cancel it took multiple calls to get someone who could understand English and that I could understand. There were also dropped calls and then I was told they do not issue refunds. I am contacting my bank now.

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Poor Quality

Number 169 : MAR 11th, 2021 : Ted

Recommended: No

While a cheap alternative, sound quality is often poor and if someone leaves a voicemail it is often undecipherable. Very bad sound quality.

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Ignorant Customer service Reps

Number 168 : DEC 22nd, 2020 : YVONNE

Recommended: Yes

Rating is actually a fat 0. Tried to renew my subscription as I do every year online but this year a message popped up stating I needed to speak with customer service. I have tried for a week now to pay by phone but keep getting passed back and forth between sales and billing departments. They both state that "we do not process payments". So since they would rather lose a customer I will take my money and go elsewhere.

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Great service

Number 167 : DEC 11th, 2020 : Melinda

Recommended: Yes

I have had a magicjack for about 10 years and I have replaced it once as the old one quit. I think for the money and convenience of having a home phone that it is Awesome. I never regretted getting mine, the cost for the year was what I had paid monthly with ATT. So I saved 11 months payment and got 1 free year when I first bought my magicjack and another 6 months free with my second one. I am very pleased with it and have suggested it many times to people.

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Customer Service

Number 166 : DEC 4th, 2020 : Jim

Recommended: No

The Customer Support for MagicJack is almost non existing. Every time I tried to contact THEM, they send me to 'JUST ASK', JUST ASK send me back to them. In order to get something resolved with JUST ASK they want $40.00... really? I have several local numbers that will NOT connect from the MagicJack, yet I could use my cell phone or any other phone and it would. I also could not call an 800 number it said I needed an area code to complete the number. Also callers said the phone was very "crackly". I believe it may have been a mistake to discontinue my service I had for my entire life with no problems but the PRICE. Sometimes you need to pay the price.

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MagicJerk is a SCAM

Number 165 : SEP 25th, 2020 : Gene

Recommended: No

I paid for several years of service for 3 lines, about a year ago, I had 3 devices and 3 separate numbers, which they put into 2 different accounts and told me that their system wasn't capable of merging the 2 accounts once the device was registered, anyway the IDIOTS charged me for the 3 lines for 10+3 years then they disconnected 2 of my lines. I have been trying to get this resolved since last February and still nothing.

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