magicJack Reviews - Page 4 of 18

2.8/5

Average Rating

Poor Customer Service

Number 144 : FEB 9th, 2019 : Nancy

Recommended: Yes

I have been with them for over 10 years and my adapter broke - the USB connection finally pulled out of the circuit board adapter. Customer service were of no help. They got me so annoyed and I still have a year to go with them. Five year plan for $100 is great value! But no more. I will switch. The service has always been good - replaced my AT@T landline in 2006 and have been very happy with it. Typing this now I may reconsider but I have no phone. No cell, no landline and I need to call my 82 year old mom and I can't. So I'm a little frustrated. That's my problem but customer service did not understand what went wrong. Poorly trained.

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Worth it for me

Number 143 : JAN 26th, 2019 : Rick

Recommended: Yes

I have been using MagicJack for years with a regular desk phone with 2 wireless extensions. Good sound and no problems except for one contact. My Mother. For some reason after moving from Illinois to Arkansas every time my Mother calls me it hangs up once and then when she calls back it's fine? Inexpensive and I have only had to replace the adapter once in 8 years.

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Why is Magic Jack so annoying?

Number 142 : OCT 31st, 2018 : Pat

Recommended: Yes

The only bad things I can say about MagicJack are these: The dialer constantly pops up and there is no way to prevent it. I don't need this aggravation being posted over my open screen every time I answer the phone or want to make a call! The other is, why are they constantly trying to get me to pay for a 911 service that is provided to me with my tax dollars? Scam to make a few bucks more? Just like Walmart! Other than that it works very well.

VISITOR/PROVIDER FEEDBACK:

Mars (August 14th 2019) : Did you find a better alternative? I've been using MagicJack, but the voice quality is terrible AND the connection drops out randomly, so I lose calls often. Seems there is some sort of short/bad connection at the device that plugs into my outlet. I have to fiddle with it for 2-3 minutes several times a day to get it positioned just right to work (temporarily). BAD product design.

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Buyer Beware!

Number 141 : OCT 2nd, 2018 : WOOF

Recommended: No

MagicJack has gone down hill in the last few yeas. I have been using them for over 5 years. The voice is hard to hear on most calls and technical support which is only a chat line is very poor. Most so called technical reps cannot work out of the box. If you have an issue, they are taught only to try certain things and nothing else. This may take several hours of your time and poor voice will never be cleared up, at least in my case. So I cannot recommend them any longer.

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Ready to go for the 7th year!

Number 140 : SEP 8th, 2018 : Nena

Recommended: Yes

I'm about to renew MagicJack for the 7th year! Do I have to say the reason? I had only one problem when it didn't want to start on Win8 or Win10 and I read solution on the Internet and now have two shortcuts on my desktop. If one doesn't work that means I have to click on another one (direct one):) Since I don't reset my computer more than once a month even that is not a big deal. If sound quality is bad I close some programs on the computer and it's better. I'm thinking of getting this year the MagicJack Go to try it but I don't see info about it... like can I send texts or not... That is all.

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Great service

Number 139 : SEP 2nd, 2018 : Patsyxz

Recommended: Yes

Have had Magicjack for 4 years. Paying $35 dollars a year for landline service as opposed to $50 a month before! Only problem is when my Wi-Fi provider has problems but this is no fault for Magicjack. Great way to save money!

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Worst customer service EVER!

Number 138 : JUL 25th, 2018 : Sara

Recommended: No

I have been a long time customer, since 2011. My device doesn't work. They want to charge me a years worth of service for a functional device. I still have many prepaid months left from the last purchase. If they honor their customers so much why scam them for a new device instead of being grateful for their business? Their product is crap... I have not had reliable service for MONTHS. ...but what is worse is their customer service... absolutely WORTHLESS!

VISITOR/PROVIDER FEEDBACK:

Homer (February 5th 2019) : Magicjack devices don't last forever. I am on my third. They are heat sensitive. The call quality is as good as your Internet service. Choppy Internet service (hello, Comcast) gives drop outs and hangups. I took mine to India on a biz trip; called US and people couldn't tell I wasn't home. When device starts limiting the time of your calls, it's starting to fail and just get a new one - and keep that one cool. I keep a small fan on my cable modem, wi-fi router, and Magicjack device. This last one has lasted over 7 years, whereas the others lasted maybe 3 without cooling. App works better than the phone plugged in directly - because a fast Internet chop will directly affect device, whereas the wi-fi version on cellphone might (MIGHT) glide over the chop. If you have good or excellent Internet service, and keep your device from overheating (<72 degF in still air or use a fan) you should be very happy with it.

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Worst Customer Service EVER!

Number 137 : JUL 23rd, 2018 : Fran

Recommended: No

MagicJack seemed OK for first few years now there is no phone support and chat lines put you in a queue and when you have been waiting an hour they hang up and say no available operators! Probably can't keep staff because of all the annoyed customers calling for hours! On earlier MagicJack we had relatively few problems but they stopped making them so when it died we had to replace with MagicJackGO which after a month was making calls that the recipient couldn't hear! After hours of 'Tech Support' nothing changed until the representative sent me an RMA (within 30 day Warranty window) to replace. They have had replacement a week now and nothing back! No one is answering so I tried Sales and when they finally picked up and I told them why I was calling she hung up on me! Tech Support "can't access those screens"! So, I am currently waiting on hold for 50 mins so far! I am researching alternative options!

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Horrible

Number 136 : JUN 8th, 2018 : Alex

Recommended: No

Sometime ago my magicJack started to act up. Caller ID no longer works. I can no longer connect to voice mail. I can no longer make international calls. I was able to chat to a representative and she said that those problems are known issues and that they are working on a fix. I tried to chat back but now they charge a fee in order for you to get technical support. So no more free customer service, no telephone calls, no chat. Guess it is time to move on to a better service. MagicJack really sucks, do not buy.

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JUST DON'T!

Number 135 : JUN 5th, 2018 : Dave

Recommended: No

Best advice I can give is: JUST DON'T! I had to keep calling to get someone that actually could answer my questions about their phone service, that should have been a big hint, but the reviews kept saying the service was good, so I endeavored. Three weeks after being charged for my phones and lines, I still do not have my phones and am still being charged for my lines. I have emailed and called them MULTIPLE times (they email me, but my replies and direct emails go into their trash folder) and they keep telling me they can not ship to my address; funny, FedEX, UPS, DHL and USPS all deliver here on a daily basis. They want to send the phones to the FedEX center and have me go pick them up; multiple times I told them fine, but yet my phones never ship, so here goes another call. I ordered my phones and lines, was charged and invoiced for the phones and lines on May 18, 2018 and I called today, June 5, 2018, just to be told that they have to reorder my phones, because it has been over a month. What? How does 23 days equal over a month? When I explained this, I was told that I was being rude and insulting - excuse me! Then they tried to tell me that I ordered the phones and lines in February, I didn't, so I asked if they were charging me for someone else, because I only have one invoice on my account and it is dated May 18, 2018; again, I was told I was being rude - they would not even let me give them the invoice number. As far as ease of setup, sound quality or service reliability, I have no idea, since I have not received the phones. Save yourself from: having to fight to get your money back, the aggravation of having to find another service after a month of more going by and absolutely zero customer service. You will be treated like you are an inconvenience to them! They could not care less about you, all they want is your money! Again, the best advice I can give is: JUST DON'T!

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