ITP Reviews - Page 10 of 10

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ITP (2.6)
96 Reviews
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User Reviews (Page 10 of 10)

Summary
Total Number 96 5 Stars 21
Thumbs Up 22 4 Stars 1
Thumbs Down 74 3 Stars 21
Average Rating 2.6 2 Stars 28
More Providers 1 Star 25

ITP reviews are listed in chronological order.

ITP Review

Overall rating (3.2)

#6 : SEP 4th, 2009 :

Recommended: No

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I might have recommended this service if it were not for this. I had no idea you have a 5,000 minutes per month limit. Well my son got a new girlfriend. He talked and talked. So when we went over the minutes we got charged extra which was $50. The customer service woman I talked to said billing would look at it and then apply anything left to my bill. Fine. But I look at my bank statement today and was charged another $35 charge! That's and extra $85 for a month of service? Then I was only credited $19 on my bill for next month. $65 for going over on a 5,000 minute limit which was NOT stated when I signed up! Then called back to customer service and this lady wouldn't even LISTEN to me! So just a warning, don't go over on incoming minutes or you WILL get ripped off! I am going to another company that actually listens! Too bad to because I probably would have been with them for years!

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ITP Review

Overall rating (2.6)

#5 : SEP 2nd, 2009 :

Recommended: No

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Customer service is absolutely terrible; they don't respond promptly, they always respond with canned answers and don't attempt to resolve problems. The phone doesn't ring about half of the time when people call, even though my internet connection is very stable.

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ITP Review

Overall rating (4.4)

#4 : JUL 9th, 2009 :

Recommended: Yes

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The call quality becomes choppy if I am trying to use the internet while I am talking on the phone. This may be an internet issue, though. I don't know how to resolve this.

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ITP Review

Overall rating (5)

#3 : JUN 25th, 2009 :

Recommended: Yes

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I was nervous switching over to voip, but this service has been virtually flawless from day one. Basically this service so far has been exactly what I wanted - a drop-in replacement for our former landline that is inexpensive and reliable.

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ITP Review

Overall rating (5)

#2 : JUN 19th, 2009 :

Recommended: Yes

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I used a Voip company (will leave nameless) about 2 years ago but gave it up because it just wasnt working. I decided to try it again. This time I went with ITP as the reveiws on the site seemed pretty good. I'm glad I did. Not only am I saving money, the service actually works. Kudos to ITP.

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ITP Review

Overall rating (2.2)

#1 : JUN 18th, 2009 :

Recommended: No

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Had less then one month because of poor sound, echos and static. Also complete loss of service intermittently. I canceled before my first month and my credit card was charged $99.99 with no explanation. I assume they will credit my card when they receive the equipment I paid to ship back. I cannot recommend this provider.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 96 5 Stars 21
Thumbs Up 22 4 Stars 1
Thumbs Down 74 3 Stars 21
Average Rating 2.6 2 Stars 28
More Providers 1 Star 25
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