Intermedia Reviews - Page 11 of 15

3.8/5

Average Rating

Intermedia Review

Number 48 : MAR 23rd, 2011 : Kirk

Recommended: No

We have fought with this line for over six months in our office. It makes me feel foolish that I have let it go on this long. Customer service is a joke. With our previous phones, we hardly had problems. Those phones were ancient. We decided it would be a good time to upgrade as the physical phones were showing signs of wear and tear. Accessline seemed like a great option. It is the worst system I have encountered. Problems: Phones have issues: the adapters on two phones have malfunctioned. Connection: 1) we have had problems where the phones won't work for hours; 2) we have had problems where the phones cut out after 10 seconds of speaking over and over again; 3) on two of our phones, we nearly have to yell or else the person on the other end cannot hear us; Options: voicemails do not have date/time stamps. This may be user error, but it seems, having to push 3 different options to get to the actual voicemails, that the default would include time/date stamps. Customer Service: whenever we have called on any of these problems, the first thing Accessline customer reps do is blame the problem on someone else. After fighting with them for hours (no exaggeration here), they finally realize the problem is on their end. It is the most ridiculous approach to customer service I have seen. At one point, we didn't have phones for a full week and Accessline would not deduct that time from the bill. Moral of the story: pay a little more and get a better phone. If you like sporadic availability with your phones at a cheap price and with terrible customer service, then Accessline is for you.

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Intermedia Review

Number 47 : MAR 22nd, 2011 : C.N.

Recommended: Yes

We have only been using the phone for 3 days, and it has exceeded our expectations so far. Customer Service is so helpful, as was the ordering of the phone system. So far, we are very satisfied customers.

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Number 46 : MAR 21st, 2011 : Sandi

Recommended: Yes

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Number 45 : MAR 21st, 2011 : Eva

Recommended: Yes

I have dealt with a lot of phone companies, the customer service reps at Accessline were incrediable!!! They were so helpful and understanding thru our transition, cold not be happier!!!! Thank you......

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Number 44 : MAR 21st, 2011 : John

Recommended: Yes

We have had the system in our office for about 15 months now. The features and value are outstanding. The sound quality is good and very adequate but not great. The e-fax system is really great, as good as any I have seen. We have had only a few minor problems with equipment and that was taken care of immediately. Their customer service has been excellent! I would give them a 4.5 star rating and it would be 5 if the sound quality was better.

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Number 43 : MAR 18th, 2011 : Ken

Recommended: Yes

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Number 42 : MAR 18th, 2011 : Dennis

Recommended: Yes

From the first call I made and reached CS, who took the time (almost an hour) to help me understand how VoIP works and set up a system for my office, to the service call I made this week - every member of the "team" has helped me! Not just took the call - but made sure I was happy with the results! Thank you, Dennis

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Intermedia Review

Number 41 : MAR 17th, 2011 : Lynne

Recommended: Yes

I just appreciate the customer service the most. The hardware is more than adequate, but it is nice to have real people to answer questions and then take the time to follow up and make sure things are functioning! Thanks so much!

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Intermedia Review

Number 40 : MAR 16th, 2011 : Rick

Recommended: Yes

Not only is the service cheaper, but installation happens in minutes. I no longer have to travel to a new site to stuff the walls with copper. I couldn't be happier.

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Intermedia Review

Number 39 : MAR 15th, 2011 : Nancy

Recommended: Yes

Great customer service. Looking forward to Leap Frog program being rolled out in 2Q.

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