Comcast Reviews - Page 3 of 10

2.3/5

Average Rating

Number 72 : MAR 1st, 2015 : Melodie (FL)

Recommended: No

They have once again cancelled a scheduled appointment without letting me know.

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Number 71 : AUG 26th, 2014 : Pet (TN)

Recommended: No

Worst experience with a service provider in decades. Do not use Comcast or any of their related companies as they are totally not in the business for a good customer experience.

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Number 70 : APR 19th, 2014 : SaDaniel (NJ)

Recommended: No

The worst customer service I've ever dealt with. Every person I speak to gives me a different story. I've only had them 2 weeks and I'm looking for a new provider. Got lied to about the channels I would get and was told it would be more to get what I wanted. I will bash Comcast all over the web. Horrible associates and supervisors that don't know anything.

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Number 69 : APR 8th, 2014 : Steve (GA)

Recommended: No

Comcast is the WORST service provider out there. God forbid you should have to call for customer service. They don't have it. You will be speaking to a foreign country and they really do not care about your problems. I would highly suggest that anyone looking for service, go to another company. You have been warned!

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Number 68 : MAR 25th, 2014 : David1000 (AL)

Recommended: No

Changed Internet and phone from AT&T to Comcast in December. Services intermittently disconnect or were not in services for weeks. Installer came back to my house 4 times and finally replaced a cable to the modem. Weeks later the problem persisted. The modem was set up wrong to the system. Numerous calls to services took a long time (10-15 minutes) just to talk to a person. On 24th Feb 2014 after getting disconnected while talking to my wife from my cell, I called services, waited 15 minutes and they said I needed a new 3.0 modem and they would provide free of charge with wi-fi within 3-4 business days. Three weeks later, no modem, so I called again, talked to 4 staff over a period of 35 minutes, only to be told that the modem was ordered, but not shipped. Once the modem arrived everyting appeared to work fine for a day or two, then the intermittent service started again. I waited 35 minutes in line in the Comcast store to return the old modem back to Comcast. Upon calling Comcast service, they told me to push the modem reset button (which was what I was told to do back in December numerous times on the old modem). This was not acceptable to me so they said they would either send out a technician or a new modem. It's been 3 months and I still don't have reliable service. Phone and Internet service may, or may not work. The modem did not include the emergency backup battery. I hope I never need to use 911.

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Number 67 : AUG 24th, 2013 : Sahar (PA)

Recommended: No

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Number 66 : AUG 19th, 2013 : Renter (MD)

Recommended: No

DO NOT, DO NOT, DO NOT GET SERVICE WITH THESE PEOPLE! I cannot tell you how many problems I had with them. Every single time I called about the same problem?and there were many?I got a completely different story from the representative. To start with, when I first set up my service, I was told by the technician that a router, which was needed to access the internet, should be arriving in the mail within a few days. After a few days, I called Comcast; they said that no order had been placed; after I ordered it (again), I was told I would receive my router in a week. Later, I learned that the cables and codes had not been set up properly, and I had to get Comcast to come back to my home to reset everything several times. Another instance of their incompetence was when they ?accidentally? billed me for an extra service I did not request! I spent about two hours in total on the phone trying to convince them that THEY screwed up. These morons on the phone kept transferring me to the next person, and so on and so forth. I never received my full refund. I started Comcast on a discount deal. After twelve months, they increased my bill, but they could not even send me an e-mail notifying me that my discount period was ending. How difficult can it be to set up an automatic e- mail service? A final example of the barbaric treatment I received was my disconnection process. They changed the cost on me at the last minute until, they said, I had sent back all they cables and equipment. After I did so, I would receive a refund for the extra money I paid. I was told it would take 4-6 weeks. After 6 weeks I called. I was told it would take 6-8 weeks. It is now about 10 weeks, and I have yet to receive a refund. I never expect to receive it. I will never in my life get service with Comcast ever again! Their customer service representatives are retards, their management is a bunch of liars and crooks, and you will never be anything to them but a dollar sign.

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Number 65 : AUG 8th, 2013 : Andrew (WA)

Recommended: No

The service is decent but very inconsistent and the bill seems to increase on a monthly basis which drives me crazy. TV is fine other than cost changes. Internet, well that's another story. It used to be reasonable but now it is expensive and goes out for hours at a time. The actual speed changes throughout the day, most likely because my neighborhood is all hubbed which is what Comcast does for delivery. On a Saturday when Netflix is being streamed by families in our neighborhood I can see the quality suffer on the streaming as everyone fights for bandwidth. I have run the speed and voip test on this site at various times and sometimes it is good and other times I can not even make a phone call with my VoIP connection due to excessive packet loss on the broadband side. Finally had enough of Comcast/Infinity after many years. Frontier put FiOS into our street so I'm going to try it.

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Number 64 : JUN 3rd, 2013 : Shauna (MD)

Recommended: No

I can't get service throughout my whole house...and my house is only 1300 sq ft...we're not talking a huge mansion here!!

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Number 63 : APR 9th, 2013 : Never (KY)

Recommended: No

In the last 4 years ive had comcast, there hasnt been 1 single night that the cable internet has worked. Making a service call is useless, not only is it 90 % automated, but the 10 % dont have a clue how to help you much less how to even make crappy sevice, and support better by cutting you bill for not having service

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