Comcast Reviews

Comcast

91

User Reviews

2.3/5

Average Rating

13%

Recommended

Total:

91

5-Star:

6

4-Star:

5

3-Star:

16

2-Star:

47

1-Star:

17

Comcast Xfinity Internet Service Review by WhichVoIP.com

What is Comcast? They are the largest cable company and Internet Service Provider (ISP) in the United States, and as a result of their merger with NBC Universal, they are the largest mass media and communications provider in the world. They are a leading service provider in 40 US states and the District of Columbia, and in some regions, are the only available provider of ISP cable service. Under the brand name Xfinity they offer telephone, cable and Internet services that can be purchased either separately or in discounted bundles, for both business and home usage.

Comcast Xfinity Internet Speed

Comcast offers a range of speed levels to meet different customer requirements. The Comcast Xfinity Performance starter Internet speed delivers up to 10Mbps of download capability for $29.99 per month and is the entry level package for light users. There are multiple other plans to choose from all the way up to the Xfinity Blast with a download speed of up to 200Mbps, and the XI Gigabit Pro which offers up to an incredible 2,000 Mbps of download speed. All of the currently available residential Xfinity Internet plans are listed as follows for you to review:

Package Name Download Speeds Price (1st 12 months)
Performance Starter 10 Mbps $29.99 / Month
Performance 25 25 Mbps $39.99 / Month
Extreme 250 250 Mbps $69.99 / Month
Performance Pro 100 Mbps $49.99 / Month
Blast Pro 200 Mbps $59.99 / Month
XI Gigabit Pro 2,000 Mbps $299.95 / Month

Comcast Business Internet and Business Voice

Comcast offers different plans and pricing for business Internet and voice service. These are different from residential plans as they need to include features that businesses typically require. The Comcast business Internet plans provide higher speed options, static IP addresses, 24x7 support, Wifi capability and equipment that takes care of routing and security.

Package Speeds Download/Upload Internet Price Internet + Phone Price
Starter 16/3 Mbps $69.95 $89.90
Deluxe 25 25/10 Mbps $99.95 $109.90
Deluxe 50 50/10 Mbps $109.95 $129.90
Deluxe 75 75/15 Mbps $149.95 $169.90
Deluxe 100+ 100/20 Mbps $199.95 $214.90
Deluxe 150 150/20 Mbps $249.95 $259.90
Deluxe 250 250/25 Mbps $349.95 $379.90

Each additional Comcast business voice phone line costs $29.95 per month.

The Good

One of the major selling points of their service is the ability to subscribe to Xfinity service without the need for a contract. Customers are billed, and service is provided, on a month-to-month basis.

Discounts, specials and low introductory rates are regularly offered, particularly for new customers. Customers can receive additional discounts and promotions by bundling with other Xfinity services.

All Comcast Internet service comes with Constant Guard, an online security package that includes password protection, identity theft protection and Norton Security Suite software. This service is only compatible with Windows software and not applicable to Macintosh computers.

Customer support is available 24/7 through their website, which also includes a user forum for finding answers to commonly reported problems. Support is also available by calling 1-800-XFINITY or by visiting a local support center.

A 30-day trial period (30 Day Money-Back-Guarantee) is offered with all services, allowing customers to return hardware and cancel service for no additional cost.

If you have bundled Internet and cable television services, you can watch a wide selection of movies and TV shows online, as well as live streams from several channels, through their web portal.

Customers who sign up for higher tiers of service are eligible to utilize 'over 500,000 WiFi hotspots' around the country.

The Bad

Based on the their annual poll of consumers, Consumerist magazine awarded Comcast the unenviable title of 'Worst Company in America' for 2014.

They have consistently received poor user reviews on WhichVoIP and numerous other review sites. Common complaints include excessive or unexpected fees, poor customer service, slower connection speeds than advertised and inconsistencies in service quality.

An additional $7.95 per month is charged for customers who rent cable modems. This fee can be avoided if customers purchase and use their own modems.

Prices are cheaper than competitors during promotional periods, but may generally be more expensive afterwards. Higher tiered speed levels accordingly cost much more than lower tiers, with prices topping $100 per month.

Comcast has been called out in media for abusing their monopoly on cable service. They have been accused of offering slower speeds and higher pricing in areas where they are the only provider.

Be aware that data usage plans are currently being trialed and rolled out in some areas. So if you go over a specific data allocation during any month you may be subject to additonal charges.

The Bottom Line

Comcast offers stand-alone service as well as packaged Xfinity deals. The following prices are for Internet only service and do not include limited time promotional rates. All service packages come with Constant Guard security protection and Connect email service.

  • Performance Starter: ($29.99 per month) The cheapest package provides 10Mbps service. This package does not include access to WiFi hotspots.
  • Performance 25: ($39.99 per month) The pricing of the Performance 25 package may vary by region. Service speeds are advertised as reaching up to 25Mbps. This package includes access to WiFi hotspots.
  • Extreme 250: ($69.99 per month) The pricing of this package may vary by region. Beyond an initial promotional offering of 12 months (currently offered at $69.99 per month), the monthly price is not clear. Service speeds are advertised as reaching up to 250Mbps. This package includes access to WiFi hotspots.
  • Performance Pro: ($49.99 per month) This high tier package offers speeds of up to 100Mbps. This package includes access to WiFi hotspots.
  • Blast Pro: ($59.99 per month) Xfinity Blast speed delivers up to 200Mbps of download capability and comes with a high price tag as well as a 1 year contract commitment. Available only in certain regions.
  • XI Gigabit Pro: ($299.95 per month) Highest end plan for power users.

Note that if you believe there are problems with your service, first check the Comcast Xfinity Internet network status by visiting this page.

Overall Thoughts

Comcast is often the fastest available service for many US regions. Sometimes it is the only available cable option. Their prices and service often reflect this monopoly, which results in high costs for service after promotional periods and less than optimal customer service. Being labeled the 'Worst Company in America' is largely based on customer opinions of the company and is reflected in the user reviews submitted through WhichVoIP.

Internet service can be a good value option when bundled with either Xfinity Voice (VoIP) or Xfinity cable TV. Access to online media and integration between services serve as additional benefits when service bundling. As a service, they claim to offer the best speed, support and pricing in the industry, however, it does not often meet these claims. They can offer faster speeds than competitors, but prepare to pay a high rate (after introductory pricing expires) for a less than consistent service. As always we recommend researching other cable providers in your region, for pricing and reviews to see if they may be a better fit than Comcast.

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