1-VoIP Reviews - Page 3 of 25

4.8/5

Average Rating

Way better than my old AT&T landline

Number 226 : FEB 8th, 2022 : David

Recommended: Yes

I am very pleased with the service and value of this product. AT&T's landline service just kept getting worse and worse , as they raised the price. Last straw was when they decided not to provide backup generators to keep the local nodes running during hurricane season. I was paying $60+/month with no caller ID. So, I fired them. I was able to port my old number over with no trouble, just by following the instructions that were provided. There have been no outages, the sound quality is actually better than my old landline. The features are really good. I love the voicemails getting emailed to me, and I love the e-fax feature!

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Customer Service

Number 225 : JUN 24th, 2021 : Fallyn

Recommended: Yes

Customer service is stellar. I spoke to Autumn I believe and I just wanted to let you know that you have great technical and customer service care.

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Great service!

Number 224 : JUN 19th, 2021 : Linda

Recommended: Yes

We're mostly pleased with this service. However, occasionally the call will drop for no apparent reason and we have to call the person back. We've recommended this service to our friends.

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Gets the job done

Number 223 : JUN 18th, 2021 : William

Recommended: Yes

Gets the job done. Only wish is that Voicemail had more options to send messages to. Can only do one email. SMS alerts would be nice.

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Good service

Number 222 : JUN 17th, 2021 : Saj

Recommended: Yes

Have used this service for 4+ years and it works very good for me. I have had no issues with service at all, setup is done by company, so plug and play service.

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Superb Quality, Support and Value

Number 221 : MAR 17th, 2021 : Walt

Recommended: Yes

1-VoIP residential provides top notch voice quality and customer support at a great price. They don't offer a lot of features, but it does everything I need and they have a similar, more full-featured business service. They offer a free network box and don't require a contract commitment. I tried them out by forwarding my AT&T landline to a 1-VoIP number on my home PBX, to test the Nomorobo spam blocking. It blocked about half the spam calls. After a month, I ported my number over. There were a couple of glitches, but I always got a support person on the phone and a quick response by email, and everything got resolved quickly.

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Best Service - American Support - A+

Number 220 : JUL 3rd, 2020 : Jim

Recommended: Yes

Outstanding all the way around, call their 24/7 support line and you get an American on the phone. They get your issue immediately and find solutions very quickly. Cannot say enough good things about this company. I asked the outstanding support person Justin "how can I help your company?" and came here on my own initiative to spread the word. Great sound quality, a portal that lets you block numbers, forwarding, etc. Great value you cannot go wrong!

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Solid and Great Customer Service

Number 219 : JUL 1st, 2020 : Steve

Recommended: Yes

Highly recommended! 1-VOIP is the third company I have tried. It's been solid and customer and technical service have been outstanding. One gets a person on the other end from their Oklahoma center every time. When I started, I asked if I could try a temporary number before porting my Verizon landline. "Yes, of course!". When the the first Internet adapter stopped working after a year, they over nighted a new one. When I called to ask for a list of key codes, one was sent immediately. When I experienced some anomaly last year, technical support reprogrammed the Internet adapter remotely. The Zoiper softphone App is included with the subscription and I installed it on my Mac. When I traveled to New Zealand in 2018, I had trouble logging into the 1-VOIP site and making US calls. I wrote to Tech Support, who immediately responded: the problem was that repeated phoning from a foreign IP led to the IP being blacklisted. The tech immediately white listed IP and all was well. Call quality is excellent.

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Wonderful Phone Support

Number 218 : JUN 11th, 2020 : Julia

Recommended: Yes

A kind and patient man helped me set up my initial service questions which involved among other things: porting phone numbers, deleting my assigned 1-VOIP phone number and setting up a voice mail message. Thank you!

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Great Service

Number 217 : MAY 30th, 2020 : Linda

Recommended: Yes

The best customer support I have experienced. The first thing that impressed me is there was no wait time to talk to a live person. Very pleased. Voice quality has been excellent.

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