1-VoIP Reviews - Page 3 of 29

4.8/5

Average Rating

Price is good but Customer Service is substandard

Number 263 : JAN 15th, 2026 : DBandy

Recommended: No

I am a Customer since January 2026. To early to review all the features of the service however The price is great, but customer service is horrible. There is no separate option for technical or porting service. You have to go through only one customer service option giving all the information from scratch. The transfer to technical or porting doesn't go through. It becomes very annoying to call over and over again to ask for help and giving same information over again. Customer service is very rude and cold, kind of take it or leave it attitude. It is a big mistake getting the service with 1- VoIP. I will not recommend this company to anyone.

Comment on this review >>

Excellant USA-Based Customer Service!

Number 262 : DEC 23rd, 2025 : Mike

Recommended: Yes

I'm a new customer (December 2025) of 1-VoIP. The customer service personnel at 1-VoIP are GREAT and USA-based! They really make it easy and are friendly. These days, the customer service at many OTHER companies is poor (chat-only, poorly trained, low-proficiency in English, constant up-selling attempts, etc.). 1-VoIP demonstrates the qualities of good service. I highly recommend them.

Comment on this review >>

Great service on line

Number 261 : DEC 4th, 2025 : Mike

Recommended: Yes

Very useful online service and very quick when our phone was down when we returned from vacation. Instructions supplied were clear with diagrams even I could not go wrong.

Comment on this review >>

There is a choice

Number 260 : NOV 9th, 2025 : Keith

Recommended: Yes

As the big boys charge more and more as inflation rises, it is very welcome to have smaller companies who provide a service that is just as good or better. I have experienced some minor glitches on connection, which when reported, service and attention to my concern was and is top notch. Even follow up is about ANY issue is outstanding and caring. Joining 1Voip service is in my opinion, is the best communication choice I ever made and I can't say enough about every individual on their staff I have spoken to. I thank you all!

Comment on this review >>

Happy With 1-VoIP

Number 259 : NOV 5th, 2025 : Clyde

Recommended: Yes

1-VoIP is a great value phone service, much better than our previous long term land line whose line was noisy after a rain.

Comment on this review >>

Excellent Customer Service

Number 258 : OCT 8th, 2025 : Bruce

Recommended: Yes

Customer Service has been thorough and reliable. Much appreciated! Plus, audio quality on my landline has been excellent.

Comment on this review >>

Best Value for the Money

Number 257 : OCT 6th, 2025 : David

Recommended: Yes

We left AT&T for 1-VOIP, mainly due to costs. AT&T was charging about $48/month, with few options available. I did some research and found 1-VOIP. Not a large company - very easy to get through and talk to real people. Our monthly cost is now a few cents above $14. There are many more options, exactly the same voice quality. I especially like the option where a caller has to enter another number before their call will ring through. This has cut our spam calls down to just about zero. The setup was easy; just make sure you follow their direction closely and you will have no problems.

Comment on this review >>

Great service

Number 256 : OCT 3rd, 2025 : Charity

Recommended: Yes

I only wish I had discovered 1-VOIP sooner! After years of not great service with a Skype- telephone number I am so glad Skype was discontinued and caused me to look for another service. 1-VOIP has great connectivity at a very reasonable price. The help from customer service is outstanding, both with the set-up and afterwards. I compared with other companies and felt they were best, and after 6 months I still think so. If you need the service they provide, look no further!

Comment on this review >>

Works but site pricing is incorrect

Number 255 : AUG 28th, 2025 : S

Recommended: Yes

Firstly, let me state that the description and all those prices are way off! The North America-only thing for $9 does not exist. You can only obtain the American and Canadian value rate pricing, so there isn't a 'cheap' option, regardless of what they claim. As far as value, yes, for all VoIP, you're usually cutting your cord, opting out of cable, and trying to get away from the cable/phone company. It tends to be cheaper with more features, and most of these types of services offer an app that allows you to use your cellphone and VoIP as well (this one does too), so nothing new. This one does have some nice features with spam blocking and fax service. However, as far as voice quality is concerned, I've had it for about a year now, and when I make most of my calls from my phone, I am told by the person on the other end that they can't hear me well. I have had better luck on the app, so not sure if my home data provider knows it's them and is purposefully messing with them (I know they can mess with the packet loss for specific sites and throttle, FCC changed the regulations), but it defeats the purpose of replacing my landline for the house when it doesn't work well calling with the phone from the wall. Customer service is not excellent, and you really need to use the website to find information and a PDF on how to do things, but it's available if you look for it. I've had it not connect calls or drop calls too often to say it's reliable all the time. However, it's been about as reliable as the old service was, so I'll put it in the middle, since it's neither better nor worse.

Comment on this review >>

Terrific service for residential use

Number 254 : AUG 27th, 2025 : Donald

Recommended: Yes

This really works; went from 15-20 robocalls a day to zero so far. PLUS customer and technical service is terrific. Readily available and staffed by very knowledgeable people with good customer relations skills.

Comment on this review >>