1-VoIP Reviews - Page 2 of 30

4.8/5

Average Rating

5-star rating is not high enough

Number 282 : JUN 3rd, 2026 : Jim

Recommended: Yes

I was looking for a Skype replacement. I live abroad and needed to call US numbers and receive calls from US. I compared many services and chose 1-VoIP. I cannot describe how pleased I am. The customer service staff is 10 star, especially senior representative Karen. I did have some set up problems but she stuck with me and eventually solved everything. Emails answered very quickly. And calls answered also without wait times. Transferring two numbers from Skype and Mink mobile was easy with their detailed instructions. So bottom line: for my purposes 1-VoIP is perfect and I can't recommend it highly enough. 5 stars is too little.

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Great Service

Number 281 : MAY 22nd, 2026 : Carl

Recommended: Yes

I called with a specific problem, and it was handled quickly and efficiently. I was satisfied with the result.

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Exceptional customer service over and over again

Number 280 : MAY 21st, 2026 : Vernon

Recommended: Yes

Once again, time after time, your customer service, sales, and support teams far exceed not only other providers, but also my own expectations. Very few companies today offer real human support without layers of automation, and even fewer deliver the level of care I consistently receive from 1-VOIP. Today I called regarding persistent spam calls and was looking for a way to reduce or eliminate them. Joseph was extremely kind, courteous, and proactive. He adjusted the necessary settings on my behalf to block the unwanted numbers. I'm genuinely grateful for his knowledge, his willingness to help, and the way he went above and beyond. Many providers would simply tell a customer to "turn the setting on" but Joseph took the initiative to make the changes for me, saving me the headache of logging into multiple accounts. I also spoke with Lesia regarding options and pricing for setting up a business/corporate account. She clearly explained the available plans and helped me identify the most cost-effective solution for my needs. Most companies focus on up-selling, instead, Lesia focused on what was best for me. That level of honesty and customer care is rare and deeply appreciated. In the end she set expectations of when my requests would be fulfilled. Much appreciated. 1-VOIP consistently treats me the way they would want to be treated, fairly, respectfully, and with genuine care. That is the most important quality a company can have, and it's why I remain a loyal and dedicated customer.

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No one else could do it.

Number 279 : MAY 19th, 2026 : Larry

Recommended: Yes

I have been trying to do a double port from CCI to TRAC to anyone since July. 1-VoIP was the only one that could get it done. They have earned my eternal gratitude. I have spent 9 1/2 months fighting with CCI and TRAC, 2 FCC actions and 2 very weary liaisons that quit on me. My call to 1-VoIP was in desperation. They had a connection in my rate center and made it work, and they have very understandable and helpful customer service.

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Excellent Choice!

Number 278 : MAY 11th, 2026 : Larry

Recommended: Yes

1-VoIP is an excellent choice for a residential VoIP provider. Their Customer Service and Tech Support are top tier. There is no AI bot, online chat, or ticketing system, but a real person who answers quickly and provides expert advice and solutions that work. The feature set is more than adequate. The only feature missing is an online phone book. You will not be disappointed!

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Retired engineer

Number 277 : MAY 5th, 2026 : JOHN

Recommended: Yes

Great customer and technical support by friendly knowledgeable people based here not some where else that can answer technical questions and not read from a prompt script or via annoying AI running you in endless circles. Good for your mental and physical health calling a technician directly, one that can resolve the issue not unplug this or that via a script insulting a persons knowledge. If tired of calling out of country talking to nice folks who do not have or use your service, clueless how the system or equipment works, I highly recommend 1VoIP. It will do wonders for your blood pressure and wallet and you will truly have a good day. An old retired engineering fellow.

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It's Great!

Number 276 : MAY 1st, 2026 : Donal

Recommended: Yes

Customer and technical support were a great help assisting my transfer over, which was very smooth. A great help for me.

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Great customer service

Number 275 : MAY 1st, 2026 : Norm

Recommended: Yes

I have been delighted with the company's products and customer service. Whenever I had a question or needed assistance, they were responsive, accommodating, and always seemed to have a smile in their voice. I never felt like I was inconveniencing them. I switched to 1-VoIP because of the value they provided. In fact, I received a more comprehensive phone service than I had with my previous large provider.

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Very Professional

Number 274 : APR 24th, 2026 : Rufus

Recommended: Yes

It's hard for me to grade reliability, since I've only had the service for one day. However, customer service has been great. Technical expert, Gabriel, was terrific. He led me through the process of setup in a clear and informative way. He answered all my questions and alleviated my concerns and made it an enjoyable experience!

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Great Service

Number 273 : APR 18th, 2026 : Richard

Recommended: Yes

Called four times. Each time representative was very helpful, polite, and easy to understand. Any issues were completely resolved.

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