1-VoIP Reviews - Page 2 of 23

4.8/5

Average Rating

Solid and Great Customer Service

Number 219 : JUL 1st, 2020 : Steve

Recommended: Yes

Highly recommended! 1-VOIP is the third company I have tried. It's been solid and customer and technical service have been outstanding. One gets a person on the other end from their Oklahoma center every time. When I started, I asked if I could try a temporary number before porting my Verizon landline. "Yes, of course!". When the the first Internet adapter stopped working after a year, they over nighted a new one. When I called to ask for a list of key codes, one was sent immediately. When I experienced some anomaly last year, technical support reprogrammed the Internet adapter remotely. The Zoiper softphone App is included with the subscription and I installed it on my Mac. When I traveled to New Zealand in 2018, I had trouble logging into the 1-VOIP site and making US calls. I wrote to Tech Support, who immediately responded: the problem was that repeated phoning from a foreign IP led to the IP being blacklisted. The tech immediately white listed IP and all was well. Call quality is excellent.

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Wonderful Phone Support

Number 218 : JUN 11th, 2020 : Julia

Recommended: Yes

A kind and patient man helped me set up my initial service questions which involved among other things: porting phone numbers, deleting my assigned 1-VOIP phone number and setting up a voice mail message. Thank you!

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Great Service

Number 217 : MAY 30th, 2020 : Linda

Recommended: Yes

The best customer support I have experienced. The first thing that impressed me is there was no wait time to talk to a live person. Very pleased. Voice quality has been excellent.

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Reliable plus good customer service

Number 216 : APR 15th, 2020 : Christopher

Recommended: Yes

The service is very reliable, especially compared to Vonage, which I used years ago. 1-VOIP's feature of being able to receive voice mail messages by e-mail is very useful. On only one or two occasions have I found the signal choppy, and on those occasions simply power-cycling the VOIP modem on and off corrected the problem. I didn't have to call customer service or do any complicated diagnostics. And their customer service is excellent - whenever you call, you reach a US-based person. Their rates are very reasonable.

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Better service at 1/3rd the price

Number 215 : MAR 29th, 2020 : Tom

Recommended: Yes

I switched from Verizon copper-wire service to 1-VoIP. Their service, including their customer service, is better in every way.

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Easy to install and works great

Number 214 : MAR 18th, 2020 : Pat

Recommended: Yes

Had AT&T land line that I was paying $55 a month for (was also voice over IP). Installed this in a matter of minutes and it works perfect for under $14 a month.

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Easy setup - and just works

Number 213 : MAR 8th, 2020 : Ron

Recommended: Yes

Couldn't be easier to setup. Lots of features for the money. Great value. Should have done this sooner.

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Best Customer Support I have ever experienced

Number 212 : MAR 4th, 2020 : Vic

Recommended: Yes

When I installed my service I contacted customer support because the time on my phone would default to Pacific Time Zone when I received a call and I live in the Eastern Time zone. The rep worked with me on the phone to resolve the problem. After some investigation it was determined that as I had received a newer interface box and the setup which was done at 1VoIP was incorrect. The issue was solved and I received a free month of service for my inconvenience. I have also had to contact the billing department a couple of times and all of my issues were resolved immediately. I would recommend this company to any one who is tired of paying high fees for a land line or phone service from Spectrum.

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Great

Number 211 : MAR 3rd, 2020 : Sam

Recommended: Yes

I like this VoIP 'land line'. Voice mail service is great, I access voice mail from Europe and India and quality of stored voicemail is very good.

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Very Satisfied

Number 210 : MAR 3rd, 2020 : Jim

Recommended: Yes

We switched from Comcast to 1VOIP for land line service. The price was substantially less than Comcast but the quality is just as good.

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