1-VoIP Reviews - Page 2 of 24

1-VoIP

234

User Reviews

4.8/5

Average Rating

98%

Recommended

Total:

234

5-Star:

203

4-Star:

30

3-Star:

0

2-Star:

1

1-Star:

0

Return to Page 1 to access provider overview, tools/graphs resources, user Q&A, plus more >>


User Reviews (Page 2 of 24)

1-VoIP reviews are listed in chronological order.

Great service!

Overall rating (4)

Number 224 : JUN 19th, 2021 :

Recommended: Yes

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We're mostly pleased with this service. However, occasionally the call will drop for no apparent reason and we have to call the person back. We've recommended this service to our friends.

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Gets the job done

Overall rating (4.8)

Number 223 : JUN 18th, 2021 :

Recommended: Yes

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Gets the job done. Only wish is that Voicemail had more options to send messages to. Can only do one email. SMS alerts would be nice.

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Good service

Overall rating (5)

Number 222 : JUN 17th, 2021 :

Recommended: Yes

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Have used this service for 4+ years and it works very good for me. I have had no issues with service at all, setup is done by company, so plug and play service.

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Superb Quality, Support and Value

Overall rating (4.6)

Number 221 : MAR 17th, 2021 :

Recommended: Yes

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1-VoIP residential provides top notch voice quality and customer support at a great price. They don't offer a lot of features, but it does everything I need and they have a similar, more full-featured business service. They offer a free network box and don't require a contract commitment. I tried them out by forwarding my AT&T landline to a 1-VoIP number on my home PBX, to test the Nomorobo spam blocking. It blocked about half the spam calls. After a month, I ported my number over. There were a couple of glitches, but I always got a support person on the phone and a quick response by email, and everything got resolved quickly.

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Best Service - American Support - A+

Overall rating (5)

Number 220 : JUL 3rd, 2020 :

Recommended: Yes

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Outstanding all the way around, call their 24/7 support line and you get an American on the phone. They get your issue immediately and find solutions very quickly. Cannot say enough good things about this company. I asked the outstanding support person Justin "how can I help your company?" and came here on my own initiative to spread the word. Great sound quality, a portal that lets you block numbers, forwarding, etc. Great value you cannot go wrong!

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Solid and Great Customer Service

Overall rating (5)

Number 219 : JUL 1st, 2020 :

Recommended: Yes

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Highly recommended! 1-VOIP is the third company I have tried. It's been solid and customer and technical service have been outstanding. One gets a person on the other end from their Oklahoma center every time. When I started, I asked if I could try a temporary number before porting my Verizon landline. "Yes, of course!". When the the first Internet adapter stopped working after a year, they over nighted a new one. When I called to ask for a list of key codes, one was sent immediately. When I experienced some anomaly last year, technical support reprogrammed the Internet adapter remotely. The Zoiper softphone App is included with the subscription and I installed it on my Mac. When I traveled to New Zealand in 2018, I had trouble logging into the 1-VOIP site and making US calls. I wrote to Tech Support, who immediately responded: the problem was that repeated phoning from a foreign IP led to the IP being blacklisted. The tech immediately white listed IP and all was well. Call quality is excellent.

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Wonderful Phone Support

Overall rating (5)

Number 218 : JUN 11th, 2020 :

Recommended: Yes

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A kind and patient man helped me set up my initial service questions which involved among other things: porting phone numbers, deleting my assigned 1-VOIP phone number and setting up a voice mail message. Thank you!

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Great Service

Overall rating (5)

Number 217 : MAY 30th, 2020 :

Recommended: Yes

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The best customer support I have experienced. The first thing that impressed me is there was no wait time to talk to a live person. Very pleased. Voice quality has been excellent.

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Reliable plus good customer service

Overall rating (5)

Number 216 : APR 15th, 2020 :

Recommended: Yes

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The service is very reliable, especially compared to Vonage, which I used years ago. 1-VOIP's feature of being able to receive voice mail messages by e-mail is very useful. On only one or two occasions have I found the signal choppy, and on those occasions simply power-cycling the VOIP modem on and off corrected the problem. I didn't have to call customer service or do any complicated diagnostics. And their customer service is excellent - whenever you call, you reach a US-based person. Their rates are very reasonable.

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Better service at 1/3rd the price

Overall rating (5)

Number 215 : MAR 29th, 2020 :

Recommended: Yes

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I switched from Verizon copper-wire service to 1-VoIP. Their service, including their customer service, is better in every way.

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