Vonage VoIP Review and Ratings
Consumer Vonage Reviews at WhichVoIP.com

Reviewers Comments:

I have had Vonage for 3 yrs and decided I was paying too much. So when I moved I tried to cancel it. Was told by customer service that since I already paid for the month, they didn't want to cancel it that day but my service would be canceled at the end of the billing cycle. Then of course it wasn't canceled and they charged me for the next month. When I called they said they would not refund my prorated fees back, but said I could get a month for free. I have had enough and would not recommend Vonage to anyone.

Reviewers Comments:

Reviewers Comments:

Nothing but problems after about 6 months. I call some numbers and hear no ringing noise, just silence then all of a sudden they answer. Had calls being dropped but no change in internet speed just a Vonage problem. Their customer service is in Inda except for a few hours in the afternoon when you get these really snotty people who just keep telling you that your ISP is the problem and that "Comcast is degrating your service b/c you have Vonage". Basically whenever you call you get crap answers and no solutions. You get what you pay for i guess. I wish Call Vantage was still around!

Reviewers Comments:

We have been with Vonage for nearly two years and had nothing but problems. Issues encountered included: when calling out people receive our call as long distance, when people call in they will occasionally get a fax line or another person, loud echo preventing the discussion to continue, inability to call out due to fax sound or no tone, line cutting in and out etc.... All complaints were nearly ignored by Vonage and altough they scheduled a time and date to call us to try to address the issues, we never heard back from them. In addition to the above, several calls made are to a specific number, initially once a week at the same time of day and it progressed to 5-6 times a day.... all this taking time away from my 500 outgoing minute plan. DO NOT GO WITH VONAGE!

Reviewers Comments:

DO NOT USE VONAGE!!! Horrible all the way around. Drops calls, international rates are not what they promise, customer service is terrible. I will drop change back to AT&T as soon as my contract expires. Everything is false about this company.