VONAGE is the WORSE VoIP service I've ever had and I've had three over seven (7) yrs. The BEST service I've ever had was AT&T's CallVantage; that service was AMAZING! I wept like a baby when they went out of business. The service was FLAWLESS! The bar was set pretty high by the time I got to Vonage. Went to Vonage because they had a country that I called FREQUENTLY as one of their FREE to call countries. From the moment I signed up, it has been one NIGHTMARE after another; HELLICIOUS! This company should be out of business. It has FAILED miserably. WHY? Becaues of the following: 1.) Call-Waiting service NEVER worked in 2 yrs.. 2.) They make you sign a contract. If it were NOT for the fact that I was under a Contract, I would have left after two (2) months. If a company is good, why would they insist on Contracts? Quality companies do NOT REQUIRE Contracts because who would switch if it all works well? 3.) Their advertising is very good and they do NOT deliver as committed. 4.) Calls to Europe were NOT terminating successfully 5.) They routed my calls to dead-end ports. For example, if I were calling numbers... it would say the numbers were either non-working or disconnected. This went on for six weeks before they got that problem resolved. 6.) They tried to cheat me by removing countries that would be for FREE, mainly the country that brought me to them in the first place and not inform me while still charging me Premium Rates! ABHORENT! 7.) Now, 12.19.11, I'm still without dial tone! Yep have been without dial tone now 14 days. How is that for INCOMPREHENSIBLE poor service? How does Vonage stay in business? Forced contracts! Get this, they only offered me $10.00 off this bill even though I do NOT have any dial tone. 8.) Vonage charges U$25.00 in taxes and fees. Why should some Internet phone company charge $25.00 in taxes and sundry fees? Doesn't that sound like theft? Because I was locked into their contract I had to eat crow until the agreement had expired and then those hustlers had the nerve to send me Emails in the attempt to get me to sign up for another year. Talk about big balls! Can you imagine? The company from hell was trying to get me to sign on for an extended HORROR SHOW. Oh my God! In all fairness, Vonage had given me some credits; not enough considering the DESPICABLE experience I've had for two (2) yrs.; absolutely not! Not anyone should be forced to stay in any contract with all the problems that plagued my account since its inception. Hope this REVIEW helps. Do NOT recommend Vonage at all; even if the service were FREE! Too many technological persist problems for too much money. How do they stay in business? Because fools like me get caught in their tangled web. Luckily, I survived to live another day.

the sound is very good and quality is very good too., but the refunds they are very hard to refund monies. I experience this matter today, when I got an great bundle deal from AT&T.

I have had Comcast VOIP for 2 years. Never had any problems, but it was costing me over $50/month. In addition to the monthly charge I would get a $7/mo fee for some lease. Anyway, decided to try Vonage. I ordered the equipment this weekend and it arrived Tuesday and I had it up and running by 6pm (about an hour). I wired it so that it utilizes my existing phone jacks (I have cordless phones, a fax and the Dishnetwork phone connection). So far, so good. I cannot tell any difference from the Comcast service, except I am paying ~$16/month (including taxes). Nice!!!

i have heard about this on TV ( ofcource any company with alots of advertizments i usdualy i stay away) but since i make some international call i thought to give them a try. a BIG MISTAKE it has been a nightmare since the first day till now i can never get throw there customer service and when i do it's somebody from the 3rd world country who doesn't speak english who's only goal is to sell you and nothing else transfer after transfer and nobody can help i have the worst customer service expereance i have ever seen and it's only been 3 weeks they charged mt credit card 4 times till now iam trying to get my money back once i get my money back iam canceling this rip off i have so much stress of this company if i had a lawer i would take them to court

World Unlimited is not really unlimited. Their customer service says the plan is unlimited but i cannot use more than certain minutes. Lies, deceptions. Not reliable. This is cheating...