Reviewers Comments:

I have had Packet 8 twice, SunRocket, voip.com, iconnecthere, phone power, Comcast, Optimum online, and Cox. Vonage is clearly the easiest to set up. The cable companies sound quality is superior to any other service, including ATT regular phone lines. But, for most features and really good quality service, Vonage is the best by far I have used. The V-Portal was truly plug and play. Not true with anyone else.

Reviewers Comments:

very bad connection, phone drops quite often, international calling has extremely bad quality, usually only one side can hear, and most of the times there is crackling to the point you cannot hear anything, you almost will always have to go online to request a credit from them. Terrible terrible quality. Very unreliable, what if there was an emergency? Also note that you will probably need to reboot the vonage box quite often, I have to do it almost once every two days.

Reviewers Comments:

I work with VOIP/ROIP technologies so I know what to expect with VOIP and I feel for those having problems and not knowing all the knicks and knacks. I was paying $150 per 18 months with Sunrocket (compared to $600/yr with landline subscription) till they suddenly disappeared and Vonage had a discount for Sunrocket subscribers who were tossed. you pay for what you get, quality, reliability, easiness of use doesn't come for low prices. unless you have a tech background, you will be dealing with outsourced call centers who aren't always easy to understand, and you will eventually have to figure out how it all works and make it reliable yourself. I like the SIP phones you can choose with Vonage. They are a little more, but I can go to starbucks or any place with wireless access (hotels) and connect to their WAPs and use my SIP phone like a cell phone.

Reviewers Comments:

Okay, I should have taken the written comments of others seriously before going to Vonage. I made the mistake of switching my mother over. Big mistake!!!! Before switching my mother over I called Customer Service (terrible dept.) to ensure that two Vonage devices would work on one computer. My mother and I share a house with separate phone lines. Well, it didn't work. Both phones would go out and my Internet service, sometimes 2-3 times a day!! I would have to call the Tech department and ask for assistance in getting my phones to work. Sometimes I could understand them and other times I just hung up and called back. There were some times I would not even get through. Nevertheless, they (Techs) tried everything, finally I spoke to someone in the Tech dept who told me I needed to buy a router. Why? I wasn't told I needed a router when I asked if two devices would work on one computer. Well, I wasn't going to spend any more money, so I decided to switch my mother back to AT&T. I have spent hours on the phone with Vonage Techs to try to resolve the problem, no such luck. When I finally switched my mother back to Vonage, due to the device not working properly, I was billed $111.00!! Mind you, half of the time the phone did not work. I called the Customer Service Department and sent emails. I was told they would not reverse the charging, because it had been after 30 days and they had to recoup the rebate money. Did I mention half of the time the phones did not work? I still have one Vonage devices hooked to my computer. Guess what? It still doesn't work. I'm on the phone with a tech at least two days out of the week. I never know my phone doesn't work until I try to log on the Internet. I was told it wasn't my DSL but, the Vonage device!! Imagine that!! Now, of course I'm scared to cancel my service because I cannot afford to pay another $111.00. PLEASE WARN OTHERS NOT TO SWITCH TO VONAGE!!! THEY PREFER PROFIT OVER INTEGRITY!!!!

Reviewers Comments:

They charge if you want to quit It rarely works with faxing and never works with TIVO The phone drops calls about 15% of the time If you try to quit they will constantly "accidentally" drop the call. AWFUL!

Reviewers Comments:

Reviewers Comments:

I'm a tech guy, so tried to use their customer service once when night before their web-server went down - I had all my calls forwarded to my work # and then was working from home next day and couldn't disable call forwarding :( event through their customer service - they told me you can do that only through your online account, okay - one day mess worked out. That's the only experience with customer service - never called them after. Advertising $14.99/mo for 500 minutes - LOL - there is so many additional taxes/fees that run my bill up to $25/mo, not bad huh?! That's what I want to know ahead with other VoIP companies. Lack of features you would want to have and others do - like int'l call forwarding, blocked #'s list. The main fuss comes when you call international - hard to reach (even though I can reach them through other vendors over my cell), bad quality when you have int'l call, all of a sudden the other side can't here you, breaks, interrupts. Unless you don't use this service for int'l - it is still okay for US & Canada (can't say for PR - didn't use yet). The main point for me was to use this service for int'l calls placed from home - even though I have cell phone and can use those prepaid cards and it is a worse service for int'l. Indeed I even don't need a home phone #, just for int'l and it fails there. Thinking to switch or cancel at all.

Reviewers Comments:

I usually do a lot of research before purchasing anything. I did my homework on Vonage and despite all the bad press I read, signed up for a 'Free Trial' period of 30 days figuring I had nothing to lose. Well, despite all the information the rep spouted at me, he failed to mention that during the 'free trial' period there are limitations to the minutes and if exceeded you do not actually get your money back. When I called to cancel the service, the supervisor told me they cannot tell customers everything and I should have expected this. I would think limitations to a free trial would be stated upfront given all the other info spouted at you. This 'detail' is buried in the Terms of Service where it does not print out when they are printed from Vonage's website. The supervisor was trying to convince me that Vonage is upfront and honest and they really did not want to take people's money. I spoke to a rep prior to signing up, asked specific questions such as will my other phones work. Was told yes. They don't. So I called customer service and was told I 'needed wires to be cut outside my home in the box' and/or I needed to buy wireless phones. Spoke to three reps in first two weeks. All were struggling reading the script and did not know what they were talking about without it. I actually had to explain Vonage features to one of the reps. Even the rep I got when calling to cancel started to say she had not done this before and had to put me on hold twice. That's why I finally asked to speak to supervisor. Vonage marketing and sales is questionable and they certainly do not resolve customer complaints. I'll be sure to pay attention to bad press in the future and also tell anyone who is considering VoIP to avoid Vonage.

Reviewers Comments:

If you can get it to work and never need to contact anyone at vonage this might be an option for you. The call quality is poor to mediocre. The customer service and support is terrible. I have spent hours on hold, had my credit card billed for things they said would not, the list goes on and on. Run away now.

Reviewers Comments:

Before signing up for Vonage please check out any website with comments about the trials of cancelling. Case in point: Vonage had its membership to the Better Business Bureau revoked!

Reviewers Comments:

I'm a reasonable person, and it's been so-far-so-good. After giving me someone else's phone number (which I could call out from, but when friends called me, they'd get the other person) which I didn't figure out for about a week, I called my own number from my own phone and talked to the other person. Turns out they were a Vonage customer once and would never go back. I called customer service and they gave me another phone number... for another person again. Another phone call later that was sorted out. Customer service always friendly, but you never get the same person, so if you have a recurrent problem you have to spend some time bringing the new techie up to speed. I could understand everyone I've talked to so far. The phone line has been full a couple times, "sorry, all lines are busy, hang up and try again later", and the odd call there may be a big echo, and the odd call there may be fuzz. Lucky I wasn't trying to get 911 or something. Hospital and neighbours are close, so I don't have to rely on it. Fax line is ok (not as good as the land fax we had). We're saving about $30/month with all the faxing, long distance and regular calls we do. We go over our 500 minutes with the basic plan, but the extra fees never get us over the unlimited price point. We don't mind the minor inconveniences, for us, it's worth the savings. I don't think VOIP lines will ever be as good as land lines, and we knew that going into this. Better than those buggers at Telus, so glad to have another option. Loving all the features. You can hijack your friends cell phone by routing your number to their phone number, so when you're hanging out with your buddies, and their cell rings, it might be for you routed from your home number. Brilliant. Anyhow, hoping all is good until we pass the year mark.

Reviewers Comments:

this is the best company. l have vonage for more 3 years never a problem. sound quality is the best. l have use vonage in dsl 768 down 128up never problems but is better it use in 3000 down 512 up for went they use the computer at the same time and downloading music. thanks.

Reviewers Comments:

I am a former Sunrocket customer, and loved the service and the quality. I have been fighting with Vonage since I installed it. First, although I can hear clearly, people I call have difficulty hearing me. Vonage has tried everything to fix this and with only moderate success. This is so bad with international calls, that sometimes I have to hang up and call a second or third time, and then we just give up. They cannot understand or hear me. This has been referred to a really nice chap in Vonage higher up, who failed to fix it and said that it had to do with their switching in Los Angeles, and then shot it up to the higher level, who have never called me. Occasionally, I cannot even connect to an international line, for hours. Reaching customer service is somewhere in inner India, and the language skills of these people are not that terrific - they have difficulty in understanding MY English. Then, typical for foreign service centers, they must first go down a long, long list of procedures that they have been trained in before they can get to listening to your problem and fixing it. I wish that we had Sunrocket back. I am now trying to get out of the prepaid Vonage service.

Reviewers Comments:

Just tried to cancel my vonage service because 1 the sound quality was not good at all, lots of static and hissing, and 2 I moved. The first person I talked to kept telling me they couldn't cancel my service because the billing address on record didn't match the one I was giving. after 15 min. and two transfers turns out the billing addresses did match. after trying to sell me on staying with them and keeping me on the phone for 15 more min. I can't cancel my account without paying a $79.99 early termination fee. to avoid this fee I have to call them back on my 1 year anniversary. dec 1. don't waste your time or money