I have used VYLmedia for over 4 years and the service is very good. They actually have people that answer the phone at customer service and they have always been able to help me.

They make it very easy to get started. I saved some money but not alot. I can say that customer service is much better than what I got from AT&T. Would recommend them if features are the main concern.

Pros If it were NOT for the quasi Owner, this company would be exceptional. Cons The owner. He is unable to take constructive feedback regarding his staff and when his technology FAILS! Was a customer with VYL Media from December 2006 to mid 2009. Left because the owner instructed his employees to be rude to me because I was complaining about call termination issues, perpetual outages, and extremely rude personnel. Today, Tuesday, December 6th 2011, almost exactly five years since I signed up I receive an Email asking me to PLEASE come back. At first I ignored the Email. Then I got a Follow- Up Email. Decided to act on it because of the nice sales pitch on the ad in my Email. Got Sales on the phone and they were pleasant enough. Told him about the history with VYL Media and asked him if all had improved and if owner is gone? He informed me that things were somewhat better. I told him I would seriously consider his company again as long as the owner would have ZERO contact with my account. Unceremoniously, I receive a Call-Back from the owner and he lit into me. He told me unequivocally that he was not ever interested in having me as a customer and to go elsewhere with my business. All the BEST in securing the BEST VoIP service for your needs!!!

I originally thought their pricing was a little high but with the call quality I recieved and how easy it is to get started. I love it!!!

1-VoIP is Awesome! The quality so really good. Customer service answers my questions and at this time not had any issues. Definitely recommend 1-VoIP