VYLmedia VoIP Review and Ratings
Consumer VYLmedia Reviews at WhichVoIP.com

Reviewers Comments:

I'm using Telus and I had a problem which involved really bad sound quality. I called VYLmedia support and they told me that I was having a 90% packet loss due to my internet service provider. I called Telus, informed them that I was having this loss and they were surprised because they couldn't figure out how I knew. They made some adjustments after I informed them that I was having issues and if I couldn't get these issues resolved, I would have to get another Internet Service Provider. After making some adjustments at their end, my Voip voice quality is crystal clear. I had Primus for about 5 years but getting through to support was a long process and the cost was nearly double what I'm paying now. For anyone having sound quality problems, go to your provider because I'm on Vancouver Island Canada and the quality problems were linked back to Telus.

Reviewers Comments:

Reasons I like VYL: Multiple registrations allowed so you can have the same phone number in more than one location. This is great if you travel for a living. Two free virtual numbers you can change any time you want. It takes only a few minutes. I have a local number to call home virtually everywhere I go in the US and Canada. I have always gotten good customer service although I haven't really needed it much. Calling plans don't have hidden catches. Service seems to always be available. it is very reliable. Sound Quality is excellent. I have tried two other voip providers, and neither one of them could come even close to measuring up to VYL.

Reviewers Comments:

July 2007 SunRocket goes out of business and services ceases to work. I had just paid for a 1 year subscription 3 months prior. Never saw the money. So after a lot of rigmarole I decided to move to VoipYourLife based on customer feedback & research. the Linksys SP2102 device arrived in less than 5 days and was easy to hook up. For the features offered you are getting a good deal if you look at other carriers. I have set up SIP Phones in Unix, Linux, and Windows with no issue what so ever. Wengo, XLite, SJPhone all work equally as well. However Wengo was the easiest to set up. If you have a good connection with a GOOD ROUTER to prioritize VOIP Traffic than the service works great. Customer service is always good. Now the only thing that scares me, is that now they are offering Annual Plans. To me this indicates a need for large amounts of fluid Cash to pay debts. This is the same thing SunRocket did before they went under. Maybe it is just Paranoia and Hopefully VLYMedia will be around for many years to come.

Reviewers Comments:

After barely escaping from Vonage with my original phone number, I was hoping (praying) that VYL would be better (although it is not possible to be WORSE than Vonage). I have been pleasantly surpirsed with VYL. The service is totally reliable and perfectly clear. I had one minor technical problem in the beginning, which was solved within 5 minutes of my first customer service call. VYL representatives are actually located in the USA so there is not language barrier. I think VYL is a godsent after suffering through the torture of Vonage. I am thrilled with the service, and the price is cheaper than Vonage too. I had to call customer service once or twice for non-technical issues, and there is NO extended hold time and they are very friendly and accommodating. Just a tip: If you want to get away from Vonage and avoid the termination fees, you should report your credit card lost or stolen. That's how I managed to get away from Vonage with my shirt still on.

Reviewers Comments:

VoIPYourLife is a great VoIP service. I encountered some clicking noises at one time over a year ago, and the customer service helped me take care of it right away. While the online account management is rudimentary, and doesn't offer much, the quality is great, you can always reach someone in customer service, and the price is right.