If you are planning to log into the conference bridge lines with dial in number of 866-xxx-xxxx, the pass code entered in not sensed or interpreted properly and the line goes blank after the conference greeting message. This issue is found by me while I was working from home. Even after 2 weeks of calling Verizon, the problem is not resolved.

My Voicewing service has been down this whole week, with no explanation from their tech support. I will be looking elsewhere for VOIP.

Warning! If you are a FIOS customer, the actiontec router creates VOIP problems. You need to put the actiontec in a bridge mode, and get your own router. My only suggestion is to make the bridge address with the first 3 octets 192.168.0 so that you can continue using a home lan address of 192.168.1.*. I had dsl and voicewing worked great. Fios kept dropping packets with the moca router by actiontec. This procedure fixed everything.

Easy to set up, worked well with temporary number but porting of number created problems. Voicewing customer service is HORRIBLE. Received an email stating my number is ported to call the number to check. No dial tone. Called voicewing customer service and I'm told they can't help me because I'm on a different system. Called the number for the different system and they tell me the same thing. It's been 96 hours and I've gotten no information from voicewing on the problem, or potential causes of the problem. Wait times are unbearable. Gives you an option to hit 1 to leave a message and a technician will get back to you, but it disconnects you after hitting 1. I'm astonished that a company as big as verizon cannot establish basic customer service. It's not worth the pain. All i want is my number back and I'll go elsewhere.

Lousy customer service, service gets suspended frequently, my voice mail account passwords disappear and I have to call to have them to have them reset. When the VM passwords get wiped out you can not use the website to reset as the system does not recognize your phone number and the last four digits of your CC Card. The do not show a phone number on their website to call for service. I have sent three or four email through their help desk and they never responded. Voice quality varies. All in all I would not recommend this service to anyone and I have FIOS service.