Reviewers Comments:

My Voicewing service has been down this whole week, with no explanation from their tech support. I will be looking elsewhere for VOIP.

Reviewers Comments:

Warning! If you are a FIOS customer, the actiontec router creates VOIP problems. You need to put the actiontec in a bridge mode, and get your own router. My only suggestion is to make the bridge address with the first 3 octets 192.168.0 so that you can continue using a home lan address of 192.168.1.*. I had dsl and voicewing worked great. Fios kept dropping packets with the moca router by actiontec. This procedure fixed everything.

Reviewers Comments:

Easy to set up, worked well with temporary number but porting of number created problems. Voicewing customer service is HORRIBLE. Received an email stating my number is ported to call the number to check. No dial tone. Called voicewing customer service and I'm told they can't help me because I'm on a different system. Called the number for the different system and they tell me the same thing. It's been 96 hours and I've gotten no information from voicewing on the problem, or potential causes of the problem. Wait times are unbearable. Gives you an option to hit 1 to leave a message and a technician will get back to you, but it disconnects you after hitting 1. I'm astonished that a company as big as verizon cannot establish basic customer service. It's not worth the pain. All i want is my number back and I'll go elsewhere.

Reviewers Comments:

Lousy customer service, service gets suspended frequently, my voice mail account passwords disappear and I have to call to have them to have them reset. When the VM passwords get wiped out you can not use the website to reset as the system does not recognize your phone number and the last four digits of your CC Card. The do not show a phone number on their website to call for service. I have sent three or four email through their help desk and they never responded. Voice quality varies. All in all I would not recommend this service to anyone and I have FIOS service.

Reviewers Comments:

I signed up for voicewing on the web and soon was operating. After about two weeks, I went online to fill out the letter of Authorization for porting my original number. A few days later, I received an email saying that I had revoked my L of A, which I had not, and to resubmit. I spoke to customer service a few days after that and they said I now had to fax a hard copy of a L of A, which I did. I checked on the faxed copy three times in the last 28 days, and each time they said it has been submitted and they are waiting to hear from my original phone company. Today they tell me they have not faxed my L of A to the original phone company. Customer service tells you what ever they can to move on to the next caller, and upper management takes no responsibility for the lies of their customer service reps.

Reviewers Comments:

I've had Verizon Voice Wing Unlimited for 2 weeks now. So far I can't say a bad thing about the service. The quality of the calls are very clear, no echo's, dropped calls, tin can sound etc. so far. I only hope it stays this way. I think it is a great value for the money. It's not the least expensive VOIP provider but so far I'm really happy with it. I've called customer service twice and had pretty good experiences so far. The rep's seem like they are with an outsourced company or something like that. It doesn't seem like they work directly for Verizion but I haven't had any problems just yet. This is my 1st time trying a VOIP service.

Reviewers Comments:

THESE PEOPLE LIED FROM THE GET GO ALL THE WAY TO END. THEY FAIL TO LISTEN AND TALK DOWN TO YOU AS A CUSTOMER. TOOK 60 DAYS FROM INITIAL ORDER TO ACTIVATION. CUSTOMER SERVICE REPS DO NOT LISTEN SPEND YOUR MONEY ON SOME ONE ELSE'S SERVICE. ***********************************update 12/01/2006********************************* To Start: I ordered service in the first of 4 times in July. I actually got service in September, on 09/07/06 they ported my number over and that was just the beginning of the poor service. The minute my number ported I could no longer check my voice mails via the web. I reported this problem once a week until about the second week of October. I received a call from a rude gentleman who said I needed to cancel my Verizon one account. I had no idea what he was talking about I asked him to hold since I had answered him on call waiting. When I came back he had hung up. I notified them through the contact us feature asking some one call me back no one did until around the second week in November. They only did that because I used the contact us feature to report 400 troubles tickets in an hour then they could not call me fast enough. This time they had no idea what a Verizon one account was this time they said my problem was caused by the fact that my old land line service number had their Iobi feature. This was removed within 4 hours and I was again able to check my voice mail via the web. The service actually worked fine until the week of Thanksgiving when they did some kind of update to their service and it has been crap since then. I can not change any features via their web based PAM. They emailed me all of the over rides to manually use via the phone but guess what these don’t work either which does not surprise me. I have asked for 2 weeks credit for all of the problems with the web voice mail feature. I have also asked for credit from the time they did this last update the Sunday before Thanksgiving of course they have yet to reply back to me. So tomorrow while I am on lunch ill use the contact us feature to open a butt load of trouble tickets since that is the only way the will call back. If you call into their tech support I pray for you they are rude talk down to you tell you things to do then are unable to answer why they do what they are doing. They are master of the place on hold and hang-up as well as the talk over you till you want to scream. I have now used the contact us feature to find out if there are any penalties if I port my number and Voip service to another provider. This company is almost as bad as calling directv. I would have scored them negative in all category's if the site would have allowed it.

Reviewers Comments:

really good for the money

Reviewers Comments:

After six months of troubleshooting the usual, dropped calls, echo's, networking probs, I am switching to Vonage. Issues that were never fixed: 1. voicemail is limited to 7 seconds. 2. call waiting that goes to voicemail says "this number is not available" instead of voicemail message - this gives the impression to callers that I neglected to pay my phone bill. 3. many times I make a call and the person on the other end can't hear me.

Reviewers Comments:

Reviewers Comments:

The system has great promise, and I very much like the whole account control aspect of it, but the sound quality is what kills the deal for me. Most of the time, it seems to work pretty well, but I've made and received too many calls that suffered from echoes and delays. On a few occasions, I've tried to call in via my cell phone and my wife could not understand a word I said. I sounded, she told me later, like the teacher on the "Peanuts" cartoon. After that happened, I really soured on the whole VOIP thing. I may try again a year from now when perhaps the technology improves, but for now, I'm done. Verizon was very good about letting me cancel my account, though I did get charged an early cancellation fee, but it looks like I can keep the equipment.

Reviewers Comments:

Dropped calls, One way conversations, people call but my phone never rings. Verizon's only solution has been to open more ports on my router. Currently I've opened 6, but the problems continue. My call logs are a mess, I've never received billing credits that were promised. No one addresses trouble tickets submitted via email. I'd call tech support but my phone keeps hanging up on me. Don't even consider VoiceWing.

Reviewers Comments:

The features are great and we really enjoy the service.