The below provides a quick overview of the user submitted reviews for Phone Power.
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Phone Power was started in 2005 and are headquartered in Winnetka, California. The core focus of Phone Power is providing low cost VoIP phone service to home's and small businesses across the USA and Canada. The flagship service plan includes unlimited calling to USA and Canada plus 60 minutes free international calling per month to over 50 countries. The best deal is to prepay for one year and you get the 2nd year for free. Alternatively you can pay monthly for a higher rate. WhichVoIP visitors can get a special rate on the one year prepay plan which is NOT available through the Phone Power website (refer to the similar providers table on the right side of this page for more information). Note that even though the 2nd year of service is free the user is still required to pay the service taxes and regulatory fee's (in the region of $3 to $5 per month, depending on region, so expect somewhere in the $50 region for the year).
Included in the unlimited calling plan are 45+ calling features, a free second (cloned) line, free equipment lease (phone adaptor), and free activation when you sign up online. Phone Power have a 30-day satisfaction guarantee, allowing upgrade, downgrade or cancelling your selected service with no hassle. Customer service, sales and support are 100% USA based and support are available 7 days a week via phone, live chat and email.
Users have been submitting their reviews of Phone Power phone service since 2008 resulting in a large selection to browse through. Consider using the filter options opposite or our graph tool that plots rating versus time so you can view trends. The graph tool allows you to select average rating, or one of the 5 service rating factors (such as sound quality, features, and reliability).
...The service has been excellent! The savings --- tremendous!...
Phone Power reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#231 : DEC 8th, 2013 : Tim
I was one of those people who was enticed by the first year special with free second year. So far, so good (except for the frequent outages that took service technicians weeks to figure out - a new modem fixed things). Now, when the second year ended, the price quickly jumped to $27.51/month. I'm changing to Ooma to see how that works out.
#230 : NOV 13th, 2013 : Ken
I called in to ask details about the service as I was looking for a new provider. The rep I got was very helpful without being pushy and placed the order for me. The box came in the mail pretty quickly and it wasn't that hard to figure out what to plug in. I haven't had any problems with the service and I'm paying a lot less now with the prepaid deal I signed up with. I think it's a good deal.
#229 : NOV 6th, 2013 : David
I decided to make a switch to VoIP after reading a lot of reviews on this website. I dropped my Verizon phone service and got PhonePower. My old Verizon number transferred over in just a couple days, which was surprising. it went incredibly smooth, even for a non-tech guy like me. I can't tell the difference in call quality over my old landline. It's very clear. I did call their customer service once to ask how to setup the app on my iPhone and the girl I spoke with was very patient with me and got me going. I like the fact that their call center is in the USA. Too many companies these days are sending jobs to the Philippines or elsewhere. I think they are a good value and have been very reliable.
#228 : NOV 5th, 2013 : Lydia
We had Phone Power in our old home in Pennsylvania and never had any problems. When we were moving to Florida, I figured I'd have to cancel and start over. But I called and talked to a helpful woman who helped me figure out a great set up for our new place. I got a new Florida number and got to keep my old number working as well for $5. It's really helpful since not everyone has our new number down. It was really easy to set it back up in our new place and it's been working great here as well. I'm glad I could keep their service.
#227 : OCT 7th, 2013 : Larry
We are located in Cornwall Ontario Canada. We have used this service for over a month now, the price is incredible but the voice quality is not what we were used to with the regular phone company. Get what you pay for is a way of looking at it. We recommended it to a friend but they did not have success with this company so returned the unit. Small delay when talking that takes time to get used to. Sometime words and conversations break up. We could not connect the phone box directly to the cable box as instructed, it did not work that way so i had to connect it to one of the ports on the router. Not sure if i would recommend it to others, still determining if we are going to keep the service.
#226 : SEP 23rd, 2013 : Hao
I've had phone power service for last 3-4 years. Service is ok but hardware is unreliable. New hardware works well for a few month then starts requiring reset, frequency increases with time. Customer requires lengthy debugging (waste of time) before giving up and sending me a new unit. Since this has happened three times I asked that they waive my "debugging requirement". No can do.
#225 : SEP 15th, 2013 : Monte
They ask for a credit card in advance, and then attempt to charge it without notice!! After you've cancelled service, they charge you if you don't check your account to see if there's an "equipment return" fee attached,(but you can't access your account after the date of cancellation.) If you don't check, they start late fees, then threaten collections. Horrible business practices!! (I have an MBA and have owned my company for 25 years. I understand business practices.) Run Away! The pricing and service are okay, but it's like a bad relationship, just not worth the time to try to make everything work out. . .
#224 : SEP 11th, 2013 : Frederico
I have been without international calls for more than one week. I spent more than 6 hours over the phone with these idiots that cannot fix anything. They never call the customer back as promised. This company is a scam.
Robert (12/7/2013) : This criticism is way overboard. I've used this service for over 2 years and have found it to be reasonably reliable and the company to be easy with which to deal.
#223 : JUN 20th, 2013 : Deborah
This is my first VOIP experience, and I chose PhonePower after comparison shopping. I am in my 3rd year, and each year I pay a year in advance to take advantage of the cost savings. The only problem I encountered was during set-up; it needed to coordinated with my internet service provider. That was a little bit of a headache; however, it was worth it. The service has been excellent! The savings --- tremendous! I love the mobile app. I can retrieve my voicemail calls on my cell phone. I recommend PhonePower to everyone! (The only downside to any VOIP: if there is an electrical outage and the computer goes down, the phone goes along with it. Make sure you have a phone hard phone line in case of emergency. A cell phone as a phone is not enough if it is not charged up!)
#222 : JUN 19th, 2013 : Scooter
I've had them for four years and quality is okay, but their equipment failed a couple of times and they will bill you for the costs of replacement hardware. It is a cheap design; it could be much more robust. They sent me an email with their renewal offers -- it was different from what you can find online. As a long-term customer, I sent them an email about this and I got back a letter giving me a different renewal offer and a price, but the price was not the actual price and they did not handle the conversations well about this. Beware the significant hidden charges!! I renewed because I need continuity in my business phone service. But there DO seem to be other cheaper options with reported good reliability available. I would NOT do business with them again and felt that this was a BOHICA kind of situation. One cannot cancel their auto-renewal and the renewal notice was received only a couple of days prior to the end of the contract. That limited time gave me little chance to actually investigate other options and I am sure it is done intentionally to prevent shopping for alternatives. I did put a note in my calendar a month prior to the contract end date to go out and look. I am NOT a satisfied customer. I felt they took advantage of the situation. They act like a Big Company, focused on policies and procedures and hidden information that they will readily cite as they deal with you. They need some ethics lessons, in my opinion.
#221 : JUN 13th, 2013 : Lee
I used Vonage for a couple of years, then switched to Phonepower about 2 years ago to get the free second line, unlimited calls, and call blocking (not offered with Vonage). I have the second line going into the phone wiring in the house so that I can plug in a desk phone with ear piece and handset lifter in my home office. The quality of calls on the desk phone is pretty scratchy most of the time. Phonepower blames my phone (a digital Uniden desk phone). My second line is a wireless with three extra handsets. The quality on them can be scratchy also. I do like that if the service goes down, it redirects to my cell phone. I have my printer/fax plugged in the house phone wiring, and it works just fine (out only/I've never received). Overall, the service is OK, but I wish the sound quality was better. I've never used the portable "phone" that came with the system. I have to dial into my main office voice mail from home (using Phonepower) and enter special characters *ext number, then passcode, then 7 to play messages. Many, many times I have to try over and over an over to enter these codes, and it seems that they are not being sent correctly, so the voice mail system does not recognize the tones and hangs up on me or wants to send me to the system operator. I often give up and dial in from my cell phone instead. This is the most frustrating thing ever with Phonepower.
#220 : JUN 7th, 2013 : Shawn
I no longer have the service. I cancelled before even the time ended. The portable USB unit they sold me never worked right. The charge me a hefty Tax fee for an allegedly free 2nd year of service. The expect you to ship equipment back at your own expense. There were not many service outages, but if there was...you would have a heck of a time getting a hold of someone.
#219 : MAY 29th, 2013 : Sanjam
I read great reviews about Phone Power, and had no problems for the first year. Then I found it started disconnecting and needed to be reset, when my DSL connection was fine. This became a problem when other family members could not rely on it. Eventually I switched back to regular landline service.
#218 : MAY 28th, 2013 : Juan
I has been a customer for several years, the service has always been excellent , really good voice quality in local and international calls
#217 : MAY 28th, 2013 : Stan
Phone power is a horrible VIOP service provider. There are delays in the system which cause the callers to think that the system has hung up on the call. In appropriate music and there support staff is unable to resolve the issues. We have had problems with their service for 2 months and some problems have still not been resolved.
#216 : MAY 28th, 2013 : Lee
This has been an excellent experience, great value, great phone service, great customer service, watch out AT&T they can teach you something!
#215 : MAY 28th, 2013 : Kat
I truly have nothing but great things to say about phonepower. I am really impressed by the clarity of sound and that I can use whether computer is on or off. It is truly like having a landline without the associated costs!! If you are looking for an overall quality VoIP service provider, I encourage you to give phonepower serious thought. From Ontario, Canada.
#214 : MAY 28th, 2013 : Stephen
Since I haven't had other VOIP services, I can't compare with those, but as far as Century Link goes, our former landline service, there is no comparison. Cost runs around $10 a month if you pay for a year and get the next year free. My parents have Suddenlink VOIP service and they can't call Canada, have no low cost or free services to Europe, VoiceMail does not pick up during another conversation, etc. And they pay $25 a month.
#213 : MAY 26th, 2013 : Sadia
Excellent provider for 5000 minutes for Pakistan calls or any where else while those days all other providers including comwave became two costly due to the taxes that Pakistan made. I needed a phone service for long distance for unlimited because I love my parents so much and call them every day. just the need to be improved is the local call quality.But I know all oip srevices have some quality problems for local calls. The long distance quality was very fine just needs local calls to be better. Thanks Phone Power!
#212 : MAY 25th, 2013 : Janie
I have had continuous service for two years, with no problems. As with any modem, it has to be rebooted now and then, but not often. The sound quality is perfect. I use it internationally in North America, so that I always have my home phone with me wherever I go. The one thing I would like to see from Phone Power is a travel system compatible with the mac platform.
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