Phone Power Reviews by Residential VoIP Users

keep doing a great service

We have had Phone Power for a few years now and have had great service with them. The customer service folks are easy to talk to and treat you with the attitude that a customer is very important. We are planning to move across country and the Phone Phone box will be going with us.

I wasn't even aware of a Comcast outage until I started getting 'home' calls on my cell. Worked out great!! I've been using Phone Power since they took over my voip.com account and couldn't be more pleased with the service. When I had a problem, customer service was extremely helpful and pleasant. I don't even think about looking for another provider.

Excellent quality in service delivery and especially in customer service, because there are two Brazilians who really are professional and polite when asked. I am satisfied and I hope that soon this esteemed company, extend the services of calls to mobiles in Brazil. Joao Paulo Santasofia - Orlando/FL

I'm saving more than $20 a month compared to my old limited service! Voice quality is excellent, couldn't be happier!

Phone Power provides outstanding service and value. Couldn't be happier with home phone service. Pros: no monthly invoices. Cons: absolutely none.

I've been with PhonePower for 3+ years, Have had no service problems and I love the features.This is a Great phone service.

I have used PhonePower for nearly 4 years in my office without any real problems. Our home phone was hooked up to PhonePower nearly 2 years ago and my wife loves it. Both PhonePower lines are in our house and both work great! Unless something drastic happens to this company, we will keep renewing our contracts.

I would highly recommend this service to anyone switching to VOIP, their international calling is also very helpful but you defintely need high internet speed for good quality

This promotion for Phonepower is incredible. I did an internet search and found that the company is solid, and growing. I am very happy I found this opportunity to have a full service 1st rate phone company with significant savings. Pro's - quick, easy, comprehensive, and cost effective Con's - NONE

My monthly phone bill decreased from around $70 per month for my landline phone to around $12 (including tax)-- a real savings of approximately $1500 in just over two years. I still think the quality and dependability of a landline is superior, but not by much. I've had almost no problems in all that time. And when I have, the 1st rate technical support team has helped me quickly and courteously. Also, their international rates can't be beat. All in all, I'm very pleased with this service and would highly recommend it to others, as I have been doing with friends and family for a while now.

We lived in Sweden for two years. Our phonepower line allowed us to have a local number back home for people to call. Worked great!

I live in China helping with handicapped Chinese orphans. I have lived here ten months of every year for over 12 years since retiring from working thirty years for the Veterans Administration in Austin, Texas. There is nothing more important to my well-being than being able to maintain communication with my friends and family back in the States and internationally, too. PhonePower is the most convenient way to do this from China. Phone cards are a hassle all the way around from going to buy them to tapping in all the many numbers required to use them! Having PhonePower literally keeps me connected with my aging friends (I qualify, too) as well as our supporters for our charitable work here. I could go on and on!

convenient VOIP service, much cheaper than regular landline. Useful click2 call feature, Mobile app needs more work

Pro's: Phonepower does offer excellent VOIP service and very competitive pricing overall. Con's: When Phonepower's introductory offer to new customers expires, "month to month" service at $19.95 is offered. But it's NOT "month to month". It's a 24 month contract that costs just shy of $100 if the customer decides Phonepower has failed him/her in any way, or there is a more attractive option out there. Phonepower's competitors offer pricing plus or minus a few dollars from what Phonepower charges, but they also offer broad blacklists plus the option of the customer's choice of blocking up to 250 phone numbers, virtually eliminating telemarketer calls. Phonepower lets you block up to 50 numbers and says they are trying to erase the limit. No help to me, because I could have easily blocked 250 numbers with all the political, non-profit, and telemarketer calls I've been getting. We all know that the "Do Not Call" list is a bad joke. I switched to OOMA, because it is far less expensive and offers the community blacklists, plus the option of blocking up to 250 numbers. I don't think OOMA's VOIP service offers as clear a call as Phonepower, but at least I don't have to be bombarded daily with unwanted calls. I won't recommend Phonepower to anyone, but I do recommend that VOIP shoppers look for unbiased reviews and look beyond those low introductory prices. Read the fine print of the service agreements. You may not like what you see. And remember, if you want to keep that phone number you've had for 20 years, it costs $$ to port the number to a new provider. Beware of deceptive advertising!

Used Phone Power for two years. Only one day of service interruption. Failover feature transfered to my cell phone. Very gooed value, $15 month for 24x7 All N. America for two lines. Website has many features. Fax works great. Can be cheaper if prepay one or two years.

I've been with Phonepower for approximately 3 years now. We really like their service and any hiccups along the way were dealt with promptly. Overall, great service and would definitely recommend.

With former Southern Bell DSL, I get great 24x7 all N. America phone and fax service with two lines for teen dollars a month.

Excellent reliability and quality service. Not as cheap as Majic Jack, but competitive. Lots of features. Very satisfied.

We were all set to go "live" with PhonePower after testing for a month but then found out that our current phone number can't be ported. Never an indication anywhere in their website that this could happen. They should have a "test your number" for portability button right up front to save folks like us from wasting time and money. We'll be searching other options.

Great when it works. The offered fax service does not work. Often callers retry 10-15 times without connection. We have stopped using it. Now the call log (which also handles the call blocking option) is been out for about a month. It was back for a few days and is gone again. Their website says all is well. So much for truth in service.

I signed up for the two-year plan which averages out to $8.33 per month. I was bragging all my friends about my $8 a month phone even though it was routine for calls to get disconnected. BUT after the two-year contract ran out, they started charging me $19.99 per month (more than double and not including taxes and fees, etc.). I'm sure they sent me an email reminding me that the two-year contract ran out BUT they send junk mail regularly so how am I to know when my contract runs out? I just found out I've been paying $19.99 for quite a while now. That's how much I was paying to the cable company for better service. Time to look for a new provider!

I would never recommend this company to anyone and I'm sorry I ever used them. What a mess and hassle. 'Tech' support people who have no idea what they are doing and no real way to handle problems in a timely manner. First of all they really lie about the pre-pay for a year and get one for free. Basically I used the service for a year and found out that the "free" year costs $70 or so dollars in taxes. I told them they shouldn't say it averages $8 a month when it's really more like $12. $12 a month isn't bad, but they should tell you up front and be honest with their advertising Second, the service, or lack there of. My phone had numerous problems that for months they couldn't figure out. They finally sent me a new box and since the tech support people couldn't tell me how to install it, it shut down my internet for several hours. After multiple phone calls and pleading with them for help, I finally got a tier 2 tech support person who only partially fixed the problem. He did get the internet and phone working but the router wouldn't work. I had to call Netgear to reconfigure my router and several of the cords had to be changed where they were plugged in since it turned out the tier 2 person at phone power told me the wrong way to do it. Please avoid this dishonest and unreliable company. If even one person learns from my mistake I would feel better.

We love this service. We call both Canada and US numbers so the fact that they don't charge long distance is big for us. It's been running great for almost a year now and it's time to re-up with them. The prices haven't gone up, which was my only worry about staying put with one company. I think we'll be keeping this service for the long haul.

This is a 'heads up' review. I live in Nova Scotia and the on-line ordering process assured me that I could port my existing NS number to Phone Power. So I went ahead and ordered. Big surprise on the port over date a week later; I get an email telling me that they do not have service in these Canadian provinces. Duh! Couldn't they have figured that out before charging my VISA and leaving me expecting service? They do have a good reputation so my complaint is only for non-Toronto/Vancouver/Montreal folks.

The service came reccomended by a friend and for that we each got $10 off our bill, which was nice. Its worked great for me. I used the same phones I already had. I got the two year prepaid deal too, which sounds like the same plan as the person below. I don't know what the complaint is about though because it's pretty clear that taxes apply to it, just like with anything else, and even with that you're still paying under $14 a month, so what's the big deal? It's cheap and reliable.

I used PhonePower for 2 years. Their service is good but their billing practices are dishonest! They quoted and charged me a two year rate but then billed me $50.24 when the second year began. To make matters worst, after the second year was finished, they began billing me $25.24 even after I ported my number to another vendor. As far as I am concerned, they are out-and-out thieves! Buyer beware!

I left Vonage after being with them for over 3 years. I have had two years of phone service for about $8.31 per month when I prepaid for two years. I love this company, customer service is based in CA and they have online chat for technical problems starting at 5 am in CA. Occasionally I get an echo in a phone call to one family member who is using VOIP with a different provider. One of hang up and redial and it usually goes away. I love the free 2nd line, call forwading, simultaneous ring, block caller, do not disturb,I can even fax using the overseas mode on my fax machine. I plan to renew unless they raise their prices or I find someone else who comes close but I don't think I will. Very happy!

It works. It's not expensive. ....yay!

I am pleasantly impressed with the service PhonePower provides. Any feature one can thing of ? they offer. ?and it works. Love their soft phone for PC. Use daily their Android app to place calls. Use PhonePower for more than 3 years ? best deal ever. If you ever need reliable VoIP provider ? this one is the best. Thank you PhonePower for the excellent service you provide.

I've only had the service for a couple of weeks but the call quality is so much better than Lingo - my previous provider. I call the UK often, even though this plan does not offer free minutes to land lines in the UK the cost per minute is so low that I will still save over $300 a year compared to Lingo. Ordering was easy, great special deal through this site. $119 for 2 years turned into about $170 when shipping and handling as well as taxes were added - still a great deal for 2 years of phone service. I liked the fact that I got a phone call within 30 minutes after I ordered to confirm who I was - this was also a native english speaker - a little unique these days. I've been through the portal and configured some of my settings, voicemail, e911 number, etc. - very intuitive. Great service so far, cheap and reliable. Wish I had done this a couple of years ago!!

Works great for me. Ordering was easy and you can keep your old phone number if you have one. I watch shows online and download a lot and that hasn't ever affected the phone service. Getting a second line that comes with the plan is cool and useful. I hate calling overseas for tech support so the fact they are in the US is a big bonus. I would recommend them.

Phone Power has been virtually flawless in their service and quality. I paid for one year in advance and got the second year at no extra cost. Its nice not to have a phone bill every month . The softphone also lets me take my home phone with me on the road as well. I am very pleased with the value and service from Phone Power.

They are a great service. You can control a lot of it in your account portal and it comes with a free softphone if you want it. I use that on my laptop occasionally if I don't want to use up a lot of cell phone minutes while traveling. Lots of neat features like that. The calls are clear and the price isn't bad at all.

I've been using VOIP for 4 years and what most people don't realize with VOIP is that your internet connection is what makes or breaks your VOIP experience not your VOIP provider. If you experience Jitter/Packet loss, then your VOIP provider will blame your Internet provider and vice versa. Furthermore, your VOIP experience may be great today, but tomorrow a slow internet server thousands of miles from your home could ruin everything, so never sign up for long term plans. My experience runs from 100% quality VOIP service to where I cannot make a call that lasts more than 30 seconds without it being dropped due to jitter and packet loss. VOIP is not a panacea. If there are problems YOU WILL become your own telephone technician. You'll spend hours researching VOIP technical jargon and hours spent on support calls to your VOIP / Internet providers to research problems. If you want problem free telephone I suggest a cell phone family plan.

Brought over my number for no extra cost. The box came in the mail pretty quick and it was easy enough to get up and running. Cheap plans. Works. Hard to go wrong.

i went to another provider after 3 years with this company and they charged my credit card after i paid my bill a year in advance after i terminated their service after the year was over. there was no explanation no bill no reason for the charge. be wary of this with them.

Finally I'm away from Vonage and with a company that doesn't rob me for phone service! Phone Power is way cheaper and has better features than I had with Vonage. There are some free international minutes each month, good rates after that. The hardware came quickly and is under warranty with them for the entire time I have the service. I don't regret switching at all.

I have had Phonepower service for two lines for 3 to 4 years. 99% of the time it is fine. and I would recommend them. I have had 2 other VOIP services and they were not as good so I have a fair basis for comparison. Voice quality is fine, very few dropped calls etc.... Here is what I found to be problematic: I had a 2 week go around with service last year before diagnosing and correcting a bad "magic box" Initially I had Phonepower on DSL without problems. I switched to a cable provider and had no end of dropped calls etc. Phone power diagnosed it and sent me an email to provide the cable company (which also has their own Telephone package) and they (supervisor) had no idea as to what i was talking about.... so I went back to DSL and it was fine again. If we get small outages of power.... common in my area, the router and magic box usually must be reset. The answer is to put these devices on a small UPS box. I have had little in the way of problems with call forwarding to my cell phone, and cannot comment on voice mail, as I do not use this feature. Overall they have been good, and I do recommend them. MS in South Florida

PhonePower is my first VoIP provider, and after 4 years with them I see no reason to look any further for my home/office and online business. Even if they didn't offer the most service for the least money - which, in fact, they do! - I would stick with them for their knowledgeable (and ultra-patient) 24/7 live tech support and world-class customer service alone - a real rarity on today's commercial scene! Their network has always been rock-solid reliable, voice quality is equal to or better than my old Verizon land-line, and the wide range of service features and options they offer seems to expand every few months. When my modem starting acting up after 4 years of use, they promptly replaced it entirely free of charge. I couldn't ask for anything more in a VoIP service provider. Highly recommended.

Good service. Love the anonymous call block option since anyone calling from a blocked number I don?t want to talk to. Locked in a good price for two years and I?m set.

Its a great service to get if you don't want to pay as much for a landline just make sure that you have a solid internet connection. Theres a feature included that will send calls to your cell if it detects your internet is down though. Had it for two years and love it. It works well and I prepaid when I ordered so I hadn't thought about it much til they sent me an email reminding me that the end of my two years was coming up. Customer service speaks english and helped me pick another prepaid plan so I'm good for another year.

Vonage kept hiking up our rates so we switched to Phone Power and haven't looked back. Way cheaper, and better features. We got to keep our number too.

After 4 years as a Phone Power VoIP customer I had to let them go. Over the last two weeks the service went down for a day and a half and then several days we had terrible audio quality. I could never get a straight answer out of tech support as to what was going on or when it would be fixed. Today a tech tried to convince me that 2 tenths of 1 percent packet loss in one of three system tests I did on my Fios system (while the other two were 100% accurate) was the problem with their audio quality. These people will not admit when they have a problem and lie to you via online chat. Terrible phone service from them yet I can skype call audio and video perfectly clear and have no other internet issues whatsoever with 30 meg up and 27 meg down. Who are these folks kidding. I can't hang my business communications on a company that won't tell me the truth.

We were cutting household costs so we switched to a voip line to save. Phone Power looked like it was one of the cheapest that looked like a real company so we went with them. Was worried that we might see a difference in quality, but it works pretty much exactly the same as our landline did. Couple more features that we didn't have before too like options for more phones around the house.

2.5 years with Phone Power, with only one provisioning issue, CS is great and this was resolved in minutes. Calls go thru quickly and are clear. Very pleased with this service (have had 3 others prior).

Vowing to never give Verizon another dime after getting ripped off for years and years and getting bad service on top, I went to Phone Power. Big mistake. While the features are great, if the phone system cannot handle the simple task of letting a call come in without making the phone die and send calls instead to voice mail, then it makes no difference how good the other features are. If you just want to make calls out, then it is pretty good, but about 50% of all incoming calls will not go through. The blamed my router, so i bought a new one, then they said it was my phone and that there system is not compatible with Panasonic phones, then they said it was a setting on the phone, the they said i needed to change my DSL provider (I did) and that didn't work, then they ran out of excuses. Getting somebody on the phone (my cell phone most of the time) to deal with the issue was practically impossible. They say they have to call back and will do so in an hour. Often they called back a few days or weeks later. Don't even think of using them. I'm still stuck with them and never have anybody try to call in on their line. Only use if for out going calls. Will be dumping them soon.

No warning when service is disrupted, no answer when I call at any level, phone power web page will not function, 2nd time we have loss service with a hint (light to heavy static on line that will last several days)of problems in advance.

Got it for my elderly parents as a low usage line mostly for in case of an emergency so it was important just in case that they didn't stick us with huge charges for 911 calls (some companies do believe it or not), but it is free, it shows the address if they do have to call and can't speak, and they had good reviews. I got the $5/mo promo plan, which in an incredibly good deal for service so now that I know it works I'll most likely be switching my own line too

I live in Canada and was somewhat hesitant to go with a US company a couple months ago, but had heard good things, and they have money back guarantee so I tried. The sales agent kindly took my order over the phone and I got the phone box within a week. Its simple to set up. If I can do it, no one else should have problems. Its working great and beats the price of more local competitors. Calls are free to Canada and the US. There are some free international minutes to other countries, but I don't use them. Free second line is great too. It just uses your same number but more people can be on the phone at the same time.

I like this service. Friendly and knowledgeable folks. I did grade them only a "good" for Set-Up since I had expected it to work out of the box. But a quick call to their Support people (on a Sunday no less!) and they helped me get it working. probably 25 minutes from opening the box to placing a call. Not sure if this is normal or too long for this type of technology. But I would recommend this service.

I live in Montreal, Quebec, Canada. Many local agencies & companies have 1-800 numbers that are geolocation- locked; you can?t call those numbers from outside Canada, or outside Quebec (depending). How they detect the origin of the call is not based on the caller ID (the caller?s phone number); it has to do with how the call is routed, i.e. where it?s coming from for real. Now, the problem is not that Phone Power isn?t technically capable of routing those calls correctly, since I have been able to call those numbers on multiple occasions. The problem is that they are unable to keep routing consistent. The result is that those calls will only work sometimes, and will sometimes fail. And, when it?s not working, and you call/chat support to fix it, they don?t know how to resolve the situation. Sometimes, after 20-30 minutes of back and forth, they are able to make those calls go through. Other times, they can?t fix it, and answer that they?ll investigate further, and contact me later when they found something.

The product on the surface looks great!! As long as you dont have any problems,, If you do, the customer service 'professionals' are terrible. Phone Power is great at collecting their money, but if things go wrong, you are on your own.. I cancelled after experiencing their apathy.

I've had the service for almost a year now and it has always worked as expected. I switched from Magic Jack because even though it was cheap, it wasn't worth the hassle when it didn't work. Phone Power is still well within the affordable range and actually works. I decided to write a review after I called in for the first time recently to tweak my caller ID and they were really helpful. AND speak English. Definitely a good provider.

This VoIP is not without its problems. The problems are so intermittent you can never get them to resolve the issues. They require a call log of phone numbers dialed, phone numbers recieved, dates, and times that the problems occur, so that it inconveniences you the point of frustration. Then they hold the $99 termination fee over your head. I finally said you can have my $99 because it was well worth getting this phone service out of my house. Anybody that holds a $99 termination fee over your head should be avoided and eliminated from the competition in my opinion.

This VoIP provider is terrible! Not able to get it set up and working.

This companies service is average. I have been with them a year and have a few issues with their billing and network. Certain cell companies have issues calling me, recorded message says the number is disconnected. Talked to PP support and was told to contact the cell companies. They would not even try to correct the issue by submitting a trouble ticket to the local telco. All I asked was for them to just try since they have the contacts and I don't. Also their billing dept stated a set price for the second year and upped it after I had already paid for the first year and was to get the second free. Their one way contract will take your monies but when they breach the contract they will not refund.

I love the features and price PhonePower offers; however, the features were so unreliable, I finally gave up and switched to another VoIP. The customer and tech support was responsive and helpful, but enough was enough. Vonage does not have the same great features, but so far, it has been far and above more reliable.

Watch out! Their 2-year contract continues at a much higher monthly rate unless you notify them in writing that you want to quit. I ported my phone number over to VOIPo 2 weeks before the end of the contract, assuming that constituted "notification". The next month I found a charge against my credit card. When I questioned it, they said porting the number wasn't "written notification" and refused to reverse the charge. Not only did I not use their service during that month, I couldn't have even if I'd wanted to since my number had been ported 2 weeks earlier!

I have a 1 year plan that expires next month. You can get no informtion on the "new" rates until it is 1 month before your expiration even if you contact customer service. There are online offers that do NOT state they are for new customers only. In order to get them you have to get a new phone number (didn't complete but appears it would go through) or contact Phonepower and hope to get the plan. Fortunately I had contacted them in NOV 2011 and advised of the cheaper plans. They said I would get the BEST PLAN they had available when my renewal time came up. I DID NOT. Not even the current lower cost plan on their website. Contacted them and they authorized a 1 time approval of the offered online plan but I would not get any offer again. Their monthly rates are way too high. I am good for 2 years and then will seak out another provider. This is a good provider they reply to emails fast but the quality of the phone service (not customer service) can be hit and miss. Second clone line is useless so don't depend on it. Phone calls drop off a lot and can be scratchy. I deal with the glitches because the plan is a good price and I am not phone dependant. 2 year comes out to about $10.60 a month including second year taxes that I will pay next year seperately. The taxes and fees are almost as much as the service but for all of the options offered it is a good price. I recommend the service for someone who wants/needs a land line for low usage and emergency.

I had Vonage for a year but they are more expensive and charge to much TAX and fees on top of their advertised plans. I now have Phone Power for 23 months and the service went out 2 times on their side, but resolved within a couple of hours. Other than that PP is excellent and equal to or better than Vonage. You can't beat PP. I recommend this voip to those on a tight budget. My total bill is $19.01 a month for 5000 min a month, thats over 80 hours a month.

1. It is really not 8.33/mon You have to add $199+120 as they charge you $60 / year in addition to $199. 2. The connection is not reliable. Sometimes you will not hear the other side, the other times they will not hear you. You will call help or service technician and will have to wait for days to get the answer and solution is always Reboot the BOX. So I have been re-booting every day. 3. The first year was better but now it is horrible connection. 4. They may be the cheapest but if you want Solid phone connection do not use them. I will just suffer till my 2nd year is over as I can not get any refund from them.

Just started 2nd year. Second line is fine. Only one number rings empty line. Also hardware automatically gives preference to phone over internet. (Magic Jack plus does not.) Service down once for 10 minutes, auto transfer to cell phone. Good call logs and contact list, speed dails, etc. Fax in or out works well (rare with VOIP).

We love the service. There have been no problems and its more than affordable. The free softphone is cool. Plenty of other features that our other phone companies didn't offer either. I'd tell anyone they should get it.

I've had PhonePower for 25 months now. PhonePower offered the best value for the buck and it had an extensive number of features some of which I hardly use and some of which were a complete surprise (i.e. music on hold). I had no problem in ordering the service and the porting of my old number from AT&T Callvantage was so easy. I've had on occasion an issue or two; it took them a bit of time more than they had said, but they were informative and could explain well enough. The Sound Quality and Reliability were huge problems for me especially if the weather was really bad outside (excluding if the Internet was slow). In comparison to AT&T Callvantage, my previous supplier it was the crappiest so far. I could speak, but no one else could hear me or I would speak and it would sound broken up. My AT&T Cell phone had better sound quality and reliability than PhonePower. Regardless of where the ATA sat (inside or outside of the firewall), it did no good. Resetting seemed to be the only thing that'd work for a little while. Oh and the "unlimited" plan is really a 5000 minute limit, but for me that worked out well as I averaged about 2150 minutes per month and never even got close to the 5000 minute max. All in all, like I said in the beginning it's a good value ... 1 year prepaid and the 2nd year free calculates to $8.33/month, by far and to date the best value in town.

We've had Phone power for a year. The service is very reliable. You don't need a special phone and the cost is low. Nice features including a block list. Highly recommended.

I've been very pleased with how they have handled my account over the years. They just replaced my device for free and very quickly since it was getting on the old side. (I've had over three years) Tech support is on the ball and knows their stuff. Anyone I've talked to there has been very pleasant. The price is more than fair so you can't really go wrong!

I just cancelled one service as i have three accounts and they are asking for 99.95 plus shipping to return the adapter, This is deceptive as i was not informed for this charge in advance. I advice everybody to be careful from this kind of vendors as they should be more honest.

I had Lingo for several years, which was also decent, but the price slowly crept up so took advantage of 2 year offer for $199 through WhichVoIP (thanks!). Quick ordering process, quick delivery, quick setup, quick savings! Quality sounds great and I get 60 free minutes International each month. So far so good guys.

It was super easy switching to Phone Power. I wish we had sooner. Smooth number transfer and set up and the quality is spotless.

Works great. Very reliable. Very happy. Fair price for service.

I rarely write in reviews about ANYTHING, but after viewing a couple of other reviews written here I felt that I should respond. First thing that you have to find out before ordering ANY voip service is to absolutely make sure the your ISP is giving you the service you are paying for. A lot of people said they had trouble with echos or long delays etc... and other complaints about the quality of their phone calls. I hate to break it to you, but most of the time this is NOT your voip's issue, but your ISP's lack of a qualitative internet connection. You should always check on any numerous websites (you can check here: http://www.whichvoip.com/voip/speed_test/ppspeed.html) about the quality of your ISP. If you're delay is more than 100ms, then you're going to have some issues with the quality of your phone call. These are the basics one should test before getting a voip line. I know that their prices seem great and you can really get hooked on voip plans and the amount of money your saving, but come on guys, let's use your brain. If your whole voip line is dependent on your internet connection, wouldn't it be wise to make sure that your ISP is in a sound, reliable state before signing up for any voip company? I'm not saying that all of these issues people are experiencing is all at the fault of your ISP, but rather that a little prior research can save you from endless headaches and waiting on hold for hours before having to speak to someone from customer support. That being said, I would like to give phonepower a positive rating. Even when I travel and I have to be in countries which still use an antiquated PPoE connection, I still have excellent phone quality. Whenever I do have an issue, it is usually solved through tech support (which is completely US based so that you don't feel like you have to give an English lesson every time you speak to customer support, which was the case with my previous voip company Vonage) with the waiting time not being long at all. I'm not saying that I never had issues with them, but I can say that they were all resolved. Nothing is perfect in life and they understand that also, which is why their tech support is very good. They were very fair and helpful with any issue that I had. All in all, I give them a positive review and hope that some of the things I've posted will help people in the future before they sign up for a voip company.

I have been using phone power for several months now. I had one issue where I could not dial an international destination, but customer service was quick to help me through the issue. I have nothing but positive things to say about the service.

We transferred our number from our long time landline service that was just becoming too expensive considering the alternatives out now. Long distance charges should not exist anymore and they don't with voip. It switched over without any downtime, which was nice. Not hard to set up. We also get a lot more features than with the landline like another line being available without paying extra. I say its a great service!

I had and paid for the service for over a year, and could never get it to work. After a month or so of trying, I gave up. Then after I cancelled the service, they wanted to bill me for the "Free" VOIP box translator thingy and charger if I didn't return it within 30 days.

I had VOIP telephone service from Phone Power in both Florida and Massachusetts. They promise good service, renegg on their promises, and give you nothing but lip service indicating that the issues were my telephone service to the house. I brought 18 problems before the Massachusetts District Court whereby judgement was found in my behalf. They failed to pay since their office is in California, and this would have forced me to bring my judgment to California. After their failure to comply with the court, I now have a civil warrant for their arrest, but that too must be brought to Califoornia, and I can not afford further expenses. This company not only provided me with very poor service and use of my telephone in both MA and FL, but failed to fulfill promises and ultimately stole my money. Any person using their service outside of CA. would be subject to the same handling. Once they have your money, you are at their mercy whether they comply with their promises or not. My next step will be to notify any governmental agency about their practices. Folks be very careful about doing business with this company. They are ruthless, and will surely blame their ineptitude on your previous telephone supplier! They will not fix your services. Should anyone desire a copy of the court documents, I would be pleased to offer them appropriate copies!!

If you have a broadband connection theres really no reason not to use Phone Power. I did my research before buying and they were very competitively priced and people had plenty of good things to say about them in reviews. After using the service for a while now I'm happy to be one of those satisfied customers. Like others have mentioned, the free extra line is great and I brought my phone number with me for no extra charge. Theres no reason to pay more like I had been for years when you can get this service at these prices.

I've been with them for over two years now and haven't looked back. I haven't had to speak to customer service much during the course of our service, but recently when asking about renewal plans I was pleasantly surprised by both my options for renewal and the customer care I received from the billing rep. The reliability of the service and the fact they make me feel like they actually care about keeping my business will keep me a Phone Power customer for a while to come.

Since the service was connected I have been unable to make outgoing calls, I could not retrieve voicemail messages and people have reported that there is no answer when they call me. I have literally spent hours and hours on the phone with technical support. I decided to change my phone number hoping that would solve the problem but things only got worse. My order for new number ended up becoming a second line and I was double charged. When I contacted C/S I had a very rude woman who said it was my error and I would need to pay the double charge. It was finally resolved but I had to speak to her supervisor.I have tried two of their supplied headsets and neither worked. When the phone was functioning for outgoing calls there was a very bad echo or people would be unable to hear my voice. There technical support is excellent. They used remote access to try to correct the problems. And one support rep stayed three hours after they closed to try to fix one of the problems. I am cancelling my service as soon as I can set up new service.

We wouldn't use any other company for our phone service. Most companies stop offering things once they've got you as a customer, but not the case here. They send out newsletters periodically with new and mostly free features and I've always had a pleasant experience with them regarding customer service. Everything was clearly explained up front so there have been no billing surprises. We enjoy the free second line the most.

Service was great, until it stopped working. Then one day a call came in, and the caller couldn't hear us. This happened over and over again. We contacted tech support, and they sent instructions for us to do things that had already been done and were in place, so everything should have been working perfectly. But after six weeks, we terminated with them, and sent back their adapter. Then they billed us for $99, saying we terminated early. Well, their service wasn't working. Do we still have a contract if their service doesn't work? I say no, but the collection letters came regardless. I answered every single collection letter, but apparently no one can read at Phone Power. Now a collection agency in Minnesota is writing and calling (I've blocked their calls). I have responded to that letter, disputing the debt. Conclusion: Avoid Phone Power at all costs.

We moved and had to get a new phone service. After looking around we settled on Phone Power. They had a nice selection of numbers to choose from so we were able to get a new number. The hardware came about 4 days after ordering, very quick. The online account management is great. It lays out all your call logs for you and lets you toggle your service options yourself like for call forwarding. I?m very happy we looked into a new company and picked them. Its worked out stellar for us.

About 18 months into my two year commitment I started to experience problems. First there is an echo on my calls and more importantly calls are being missed because the phone will ring 2 or three times and when it is picked up the phone is DOA. I called tech support and a trace was initiated. I was told to record the date and time the next time the problem occurred. I called with that information and was told that my hookup was wrong. The system had been working for 18 months! I couldn't get any satisfaction so I am dropping Phone Power.

I got the combination pack they offer so I could use the travel adapter that comes in it. Both the main and the travel adapter have worked great. I've only used the travel adapter with the included headset, but I do see I can plug an actual phone into it as well if needed so I may try that out on the next extended trip I take. (Cant miss those business calls) Occasionally for work I will have to call other countries and this is the service to get for that. Most of my calls are under 2 cents a min.

The biggest problem is the reset after there is a cable or DSL modem outage. The Phone Power device will attempt to make its connection again, but it tries more times than Phone Power's software allows. So I get "The device is not ready" messages on my phone, and I have to call or chat to get the device reset.

I've used Phone Power for a year and a half now and there have been no issues. The calls are all clear. Make sure you have a solid internet connection which you can test on their website (or here: http://www.whichvoip.com/voip/speed_test/ppspeed.html) and you'll be fine. The price is great compared to other services.

Its great to not have to worry about long distance calls including to our relatives in Canada.

had service for over 3 years with i cant remember ever having problems or call quality I am on my 2nd 2 year contract

WARNING WARNING WARNING WARNING WARNING WARNING. READ FIRST AND KEEP SEARCHING FOR BETTER ONE. GOOD LUCK I took the phone power contract for 2 years because if I take two years, then 2nd year suppose to be free. Anyway, my 1st year, I didn't too much problem but 2nd year, I started to having all kind of problems, phone rings and when I pick up no sound, sometimes calls go directly to the voice mail, sometimes, it just ring one long ring. I've reset many times. Within last few months I've e-mailed about 5 times and talked to the customer service about 5 or 6 times. One time I've talked to the guy for almost an hour and he tried lot of different things. This is probably one of the worst experience with the internet phone service. I will not recommend this service to anybody. Before I had viatalk and that was bad also their customer service was bad too. Now phone power. Phone power customer service is ok but the service is bad so I am done with these two companies. Now I am looking for better service. THANKS FOR READING AND GOOD LUCK

These are the people to go with. They know their stuff and it works for a nice low price. I have no complaints about them, which was not the case with my previous voip provider so I have seen the positive difference in the switch. Glad to have gotten something that just works.

It was perfectly easy to set up for me and I'm no expert. Any pre ordering questions I had the customer support thoroughly answered and put me at ease. Its a better deal than a lot of other services out there and you don't have to sign a contract if you don't want to. Ample features for the average phone user like myself. I recommend it often.

Their softphone/zippy adapter will not work properly with IE9. Tech support will tell you to downgrade to version 8 and it bugs because none of this was stated on their website when I was ordering. What they don't tell you also is that if you are using wireless internet, which most people seem to be using, you have to configure several things in your wireless modem in order for it to work. Again, it doesn't state this on their website/manual/instructions. Had to chat with tech support several times over the last couple days and I have different techs telling me different things. One tells me to download the softphone from the website. Another then tells me to use the app that's with their zippy adapter. When using the zippy, your call recipient hears nothing but static. According to tech support, an IE9 issue. These guys really need to get things together and make their voip service easier to set up and minimize the hassles of getting it working.

Phone Power is awesome! Super affordable on our budget and it was easy to use even for me who is not so tech savvy. No more fights for the phone with our daughters since it comes with a second line. The staff is pleasant to deal with as well. Really a cut above other companies I've dealt with.

I have been with phonepower for 2 years. I took a chance and pre-payed for their 2 year new customer deal and I have not regretted my decision. The only thing I could even complain about is the fact that their service was down twice for a short time, that I know of, during the last 2 years. Tech support has been great. I have had some reliability problems initially but it turned out to be on my end. Tech support was very patient and helped me configure my router to work with their service. I also had a problem with two of their devices running at the same time on my home network (one for me and one for my mother-in-law). They were able to help be configure these devices as well. Not a single problem since. I recently decided to sign up with another VOIP company (ITP) to save a couple of bucks. What a disappointment. I quickly dropped them and decided just to stay with phonepower. They are worth the couple of extra $$$.

Very not happy with Phone power, I always had echo people just hated to call me. Tried taking care with tech support never helped. My friends just told me all the time switch away we can't talk to you on the phone.

Actually signed up at VOIP.com, who is Phone Power. Took about 10 working days to port my transferred number but they didn't charge my billing until the porting was done. Had slight issue with hooking up equipment but called and left a voice mail and they called me back in less than 5 minutes. Problem handled promptly and well. Nice features. Good voice quality. Like the internet account settings site much better than VYL Media. Had VYL Media for 5 years but their pricing just got to be too much. So far, Phone Power/VOIP.com ROCKS!

Friendly US cust service. Available on weekends too. They've been around for 6 years so I'm not too worried about them going under like some other companies. I've never had any problems with them.

The results from switching to Phone Power were just as I?d hoped if not better. I had Vonage before and was paying way too much when there are other cheaper services just as good out there. The quality was good before and there hasn?t been a change with the switch. I?m just paying less and getting more features.

Have used Vonage for several years before switching to PhonePower; much better value especially for $8/month (prepay for 2 years). Sound quality not as good as Vonage, but adequate AS LONG AS YOU HAVE CONSISTENTLY GOOD INTERNET CONNECTION/SPEED. We had poor internet service before and was frustrated with the dropouts/clarity in phone conversations. Once we switched ISP, no more problems with PhonePower. PhonePower seems to be the best deal on the net.

Great Price. Great Features. Love talking to US when I call them, Cloned line, Ability to make overseas calls via my cell phone and how any service interruption (DSL, Power outage, etc.) has phone automatically roll over to cell phone.

Its a great service if you need a home phone without the landline price. Its always been reliable for me.

I've been using Phone Power for over a year and have nothing but the best service.

I'm really happy with my experience with this company. I transferred my number safely for free and it's worked smoothly. My parents live in a different state and still have a landline which costs them long distance to call us so I got a "virtual" number local to them. They call that number and it rings on my regular line for $5/month. Very cool.

Its hard to beat two years for $200. Its been way cheaper/more reliable than my previous phone companies and its just EASY. I'm not that technically gifted and I managed to set it up just fine. I love the block list and I'm sure the telemarketers that used to annoy me do not. I was able to cut those annoying calls down quite a bit. I did bring over my number with me to the service, so I may just change it anyway since you can get a new number pretty much anywhere in the US even if you don't live in the area its based out of. I found that pretty cool. All in all I'm very happy with the service.

After using phone power in my home successfully for about two years now, I decided to cut costs and eliminate my business landline to switch to them too. I need reliability in a business setting and phone power is the one to go with for that. The account page is easy to navigate and it helps that I can keep track of calls easily with the call log and the visual voicemail list. There are so many ways I can set up the incoming calls to how I want it (ringing my cell at the same time as the biz line or set it to ring biz line, then my cell, then home line) I can have a couple people using my business number at the same time with the free extra line given. Faxing has never been an issue either. Paying about $15 a month for it is a huge savings from before. I couldn?t be happier with the outcome.

I have had Phone Power for over a year, and it works perfectly most of the time. It's the times that it doesn't work properly that drives me to write this review. Lately, I've been getting lots of errors when I pick up the phone (at least once a week), that make me unavailable to use my phone. I've also had complaints from my friends that they've been unable to reach me at times, or they're disconnected during a call. I occasionally hear a loud echo in the phone as well, which is very annoying to have to listen too! I've tried contacting tech support a few times on these issues, and usually get the run around quickly, as they can't pinpoint my issue, and of course "no one else has experienced this". In case you're wondering, I keep a good tab on my internet connection for downtime, and when the problem exists, it's usually not because my internet went down.

Great value. Works great and its $19.95 a month at the most.

Phone adapter device worked for 1 year, than suddenly went dead. Called support and was advised that I would need to pay $49 replacement fee. According to support I was using wrong power adapter. We are using the same power adapter they shipped to us. So this is just another way to get money from the customer. Tech support is no help at all. Since we paid for two years upfront they give you no choice. You can't get you money back or buy your own device.

There are plenty of Voip services out there and I?ve tried a few, most recently being Vonage. I got sick of paying what I feel is way too much for service with them when there are other companies like Phone Power that offer just as good, if not better service for cheaper. The international calling is still very affordable and I get 60 free minutes monthly as well. They also throw in a free ?cloned? line so you can have more than one person on the same line on different calls. The quality is like I said, just as good if not better than my previous providers so I see no reason not to stay with them.

Phone Power service is TERRIBLE. It constantly is non-functional. I have spent hours on the phone (my cell phone, as their service does not work) with their technical support which generally will make the phone work for a short amount of time, but then just like clockwork, dropped calls, clients cannot call in, I can't call out, and the most horrible thing in my current lexicon, "device not registered", over and over again whey trying to use the phone. Phone power is polite, prompt, courteous and I think they really would like to make the phone work, they are simply unable to do so. Phone power is a waste of money, period.

Great for home or business. I've been using it for voice and faxing and have been very pleased. The price is just so much better than a landline theres no reason not to go to Voip.

I wish I had switched to a voip service sooner. I'm glad I found Phone Power on the first try though. Its worked reliably and has cut my bill by quite a bit. Gave a 4 on the features because I was really hoping for a mobile app, but at least they are coming out with the Iphone app. The other features like the free second line and call block list more than made up for not having that right away. Customer service was polite. Definitely would recommend.

no phone services for 5 days already and can't get any help. try live chat tech support but was ended by technician without helping other than just telling me to unplug and plug the phone system back. wasn't able to get contact since. really lousy tech support and services!

If you don't mind echo's, calls that dont come through, voice mails that are received either days later or never, use outages and long waits for customer service in the middle of the week.....this service is for you! If any of those things are at all important, steer clear. If you agree to a termed contract, of course they charge you an early term fee of $99 to cancel...not worth it when you are only paying $18 per month. I am cancelling one of my lines where I paid one year to get the second for free. The other line, I am stuck with as it is payable each month until my contract ends. Make sure you cancel before the term is up so the month to month contract doesn't automatically get renewed. Be certain to document all of you tech conversations as PP doesn't seem to log all of the calls. If it wasn't for the ability to print your chats, I wouldn't have had proof of a few conversations. Unfortunately, the one I had today only printed with my name and the customer service rep. Long story short....not worth the hassle.

I would have recommended them. I have been on their system for a year now and it has been fine. Just recently, they cut their customer services hours so there is little evening time to get help. The system drops quite often and if you can't get technical help either online or by phone, you have no phone system. My wife and I both work and contacting them in the evening is our only way. This is a big step backwards. Comcast is available 24/7. BAD NEWS

I' had Vonage for nearly a year, $35 a month was too much for me, so I spent a few days researching and reading reviews, and kept on coming back to phonepower - probably what clinched it for me was there upfront honesty about what the 'taxes and fees and surcharges' would be, which came to barely over $3, so the $14.95 unlimited small business and residential came out right around $19.00. Before I signed up, I first called them to see how easy, or difficult, it would be to get to a live person, it was no problem, and I spoke to a young lady in California who spoke very articulately and had a pleasant attitude. So far, so good. I signed up on the website, easy to navigate, very straightforward. This was a Tuesday or Wednesday, and my Grandstream ATA was estimated to arrive the following Monday, and service was projected to be activated by that time as well. To my surprise, the device arrived on a Friday, but I waited until Saturday morning to try it. I logged into the website, and I appeared to be activated, I even called my new number and left a test message. To my most pleasant surprise, the instructions for the Granstreatm HT502 ATA said to plug it in to an available LAN on my router. I went through all kinds of aggravation with the Vonage device which would only function if it was first in line behind my DSL modem - which meant I was constantly having to fiddle with DMZ and port forwarding to use SSH, run a BBS, P2P clients, and other stuff, so I was elated with the idea of being able to simply plug this into an availalbe LAN on my router. After a few minutes, I had a dial tone, but would always get a fast busy signal when I dialed a number. Oh well, I thought, let's hook it up first in line, for now at least, and it did the same thing. So, I called customer service. I was probably on hold, listening to music for maybe 7 or 8 minutes when I got a customer service tech online. Again, in California, this was a guy, and he was very courteous as well. Since I'm sort of a techy myself, it didn't take long to figure out my IP address so he could remotely do his thing. It took him a few minutes to upgrade the firmware in my ATA, and reboot it. He put me on hold, and then called me on the new number, and I was good to go. A few minutes later, I went ahead and moved the device over to an availalbe LAN on my router, and within 5 minutes I was online, and up and running. I put on my headset and placed a few calls to some friends. Immediately I was pleasantly surprised, and astounded at how good the quality was. It's actually as clear, or better, than my landline. No drops or gaps in conversation. Very clear on both ends. With vonage, no matter how I set it, it lopped off the high frequencies in the audio - it was akin to listening to your stereo with the treble control all the way down. Not only that, but several times a day the Vonage ATA would reboot itself for no apparent reason, I'd also have 20 or 30 second gaps in conversation where the other person heard nothing but silence. Needless to say, so far I am a very happy camper with phonepower so far. I don't think they have as many 'features' as Vonage, but they have more of features I can actually use. I haven't hooked up my second 'cloned' line - which really sounds like another way of saying a 'rollover line', but I think that really adds a lot of value. For $20 a month, you essentially get two phone lines and unlimited local / long distance and other extras, and there is no way any local phone company can offer that on a landline. So far, it looks like phonepower.com is a winner!!!!!!!

Easy set up and low price = What I was looking for. My number transferred to them without issue and I had no downtime between the switch. Lots of cool features like the fax catcher for incoming faxes and simultaneous ring so that I can ring my cell and home phone at the same time. The account page is easy to navigate so I have to say I'm happy all around!

This service provider needs to hire and new support staff manager and hire like 10 to 20 more techs to answer calls. The last time I was waiting for tech support I was on hold for like 45 + mins. Wow! I even tried to chat, email, voice mail and I even faxed them. Wow, I wish I would have know this I probably would have not ordered this service after all. Oh well, I guess I'm stuck with marginal customer service for the next 2 years.

Easy setup, great sound quality, tons of features. Unfortunately, call hold times to get to speak to customer service or tech support have become prohibitive. Half hour to an hour PLUS any time any day of the week, NOT GOOD!!! On 2 occasions over the past 2? years I've been a Phonepower subscriber, my voice mails and faxes mysteriously disappeared from my online account info. Went through hours of phone calls to find out what the heck happened. Still no resolution on the 2nd go around as I write this and I'm getting VERY FRUSTRATED. One nice feature they offer is the ability to have a blocked call list and have those calls go to voice mail or a busy signal. Handy for stopping annoying collection agency calls and the like DEAD in their tracks. Although you can have up to 50 numbers on that list, there's no indication on the site that there's a 50 number limit. The system allows you to enter more than 50 numbers with NO WARNING INDICATION that you've gone above the 50 number limit and numbers you enter beyond 50 limit will still get through. This is something I've been complaining about for the last 2 years. Despite the fact that whomever I talk to in tech support agrees this is a flaw in the design of the Phonepower website and they'll alert the web masters, but after all this time, THEY'VE STILL DONE NOTHING ABOUT IT! The insane call hold times are now the main reason I hesitate to recommend Phonepower. However, as they've grown, they have not added customer service reps to handle the increase in subscribers, and like most businesses, are going all out to cut costs, AT THE CUSTOMER'S EXPENSE. Bottom Line: A service that started off great but now has all the signs of going downhill, FAST.

Two thing really annoy me with PhonePower If you have more than 5 logins (all correct ones) from the same IP address your account gets blocked and the only way to reset this seems to be to contact customer service. and that's where the second issue comes to life. To get in touch with customer service you'd think the easy way would be the online chat they offer, you log on, click chat, wait 2 or 3 hours in queue and get dropped when you are next in line. Thank god for cell-phones because minimum time I have spent on a problem like this has been 6 hours, maximum more than a day. My question is "what the heck is wrong with a reboot of the router and/or phone device more than 5 times in 6 hours? from the same ip? with the correct login from the device?" !#@!#@@@ ..... It's NUTS!

After having to seek refuge from a dying VOIP company (sunrocket) in the past and the next provider who was still a little too pricey for my taste (Vonage) I decided to try Phone Power. They've been around for a few years and have acquired a few other smaller companies in the last couple years. I feel a lot better about their stability knowing that. The quality was as good, if not better, than my previous provider. Signing up was easy and they?ve been helpful with any questions I?ve had.

This is the worst cumstomer service I have ever received. I cant get my phones to work on no one at phone power can either. They said they need to send me a new box after four days of trying to get it to work. I need a new box but they want me to pay to send it to me over night. No I will be out of phones for another three or four days. I do not recomend Phone Power and would be careful with any Voice over IP.

Knowledgeable and friendly customer support seems to be a rarity these days, but everyone I've talked to so far there meets both those qualifications. I set up the Grandstream behind my router and was up and running. I'm liking the call quality. No echos or static that were some of the issues I had with my previous provider. No annoying set up fees either. Just paid the one time shipping for the adapter and use it for free. From then on its just the low monthly bill. Can't get much better for phone service in my opinion.

My service has been down for 2 days after they offered to make an adjustment remotely to the Grandstream adapter they provided. It was functioning, but had some delays. Now its completely dysfunctional - no calling out, no calling in. Their tech support is a JOKE. Only available by chat and they indicate you are # of # in the queue...it decrements to 1 and then after 10-15 minutes they bounce you and indicate they are sorry they couldn't connect to to Tech support and suggest sending an email...which by the way is apparently never answered. Sadly the features are great and the quality is good - until you have a problem - then LOOK OUT! BE VERY CAUTIOUS BEFORE YOU SIGN UP FOR THIS SERVICE.

I ordered the service on a Monday, and received the adapter on Thursday. That was phenomenal. Plugged the adapter to the internet, and ran into a problem getting a dial tone. Contacted technical support to resolve the issue. The first representative told me that all the lights are working so there was nothing else he could do. I just had to wait until the adapter finished downloading. I waited about 5 hours and still couldn't get a dial tone. I contacted technical support again, and the representative told me that someone would call me back. The next day I called once more and got a very knowledgeable representative who got the phone service working within 20 minutes. The service is very, very clear. You cannot tell the different between the voip service and an actual landline. I can certainly understand some of the frustrations others have expressed on this site. It is frustrating when you receive something and you can't use it right away. My advice for those who are unhappy is to really check the speed of your internet. The internet has to be a certain speed in order for this service to work. When you contact technical support and you don't get the answers you need the first time, try calling back and getting a different representative. It appears that some of the representatives are still learning and are afraid to ask for assistance or let on that they are learning. Once you are working, the service is great.

I have had this service for two years and have never had any problems. The call quality is always clear. The features included in the plan plus the extra cloned line make this service hard to beat. I would definitely recomend and I am renewing my contract for another two years.

This is one of the best VOIP providers I have used. Crystal clear connections. The few times I had to call them they were able to help instantly. I have had them for over 2 years now and will not switch. Keep up the great work.

Seeing as how with any of my old phone providers I would avoid contacting them at all costs due to how hard it was to get a hold of someone, let alone someone I could understand, one of the biggest reasons I went with Phone Power is that I could call, chat, or email them and get U.S. Support. Since I've signed up they have always responded promptly. They have an abundance of features and very competitive prices. I didn't even think you could get service like this for these prices. I'm on the $16.95 plan, but will be making a longer commitment when my plan expires. I think I've finally found the provider I will be sticking with for a very long time.

The service worked so well with my residential line that I decided to switch over the phones at the business I run as well. The money that decision is saving me is astounding. There is no reason to pay astronomical prices for business lines when Phone Power work just as well for that too! I can conference call, have call waiting, hold, and can have the call ring multiple numbers in case I'm not in. If we outgrow the residential/small business features down the line then I'll updrade to the larger business plans with the auto attendant.

My brother got me into this service since he had just renewed for his third year with Phone Power. I figured if he could be happy with them for that long then it was worth a shot. I'm glad I did because I got away from my pricey land line bill each month and even got a couple extra features I never had before like the cloned second line or the voicemail to email. We ended up getting it for my parents as well so the whole family is now happy Phone Power users!

Apart from the all incredible featured on their website, you can use it to send/receive physical fax messages and also you can connect PhonePower to your Alarmsystem. Second cloned line is blessed for these purposes. First two year is absolutely worthy for the price they offer. Then costwise it is still better than competition.

the first year was great so I pre paid another year. Three months in I started to get a 3-4 second delay when talking. Then calls tarted going straight to voicmail even though you answered. I tried calling customer service and could not call out. Then the nightmare began. Icalled from my cell, was told to unplug the router, I'd already tried that, then a strenght test was done and next I had mi Internet provider come out and check my cable connection. No problems found. after unplugging the router six our seven times I was able to get a dial tone again. Called customer service and they dely startyed, since it was so bad, they had me call back on my cell then, after about a half an hour, the genius tells me there is no problem with the service, no problem, so why am I speaking to you on my cell phone at your request? No comment. When I asked who the president of Phone Power was he wouldn't tell me. When I asked for the name of the top person in the organization that I could talk to I was told to email the general manager. Two months later and still no phone. DO NOT GET ENVOLVED WITH THIS GROUP, IMO YOU WILL GET TAKEN JUST LIKE I DID.

International rates are same or lower as the calling card I was using, which was also at good rates, but with this I get 60 free minutes monthly as well.

They have a quite attractive list of features. Another line, softphone, fax catcher, to name a few free ones that enticed me. And I can set up my call forwarding about a bazillion different ways depending on where I want the calls to ring, super convenient. Great price.

Finally customer service in the U.S.! I was so glad to hear that when I called. I didn't have to spend a lot of time on the phone with them since they clearly explained the answers to any of my questions. I give them a big thumbs up on their technical support. I had an agent walk me through the set up, which actually turned out to be pretty easy. Great price, helpful support, and my service has been steadily reliable. Also echoing other customers that are happy to be able to utilize that cloned second line feature to have a couple calls going at once. I like to spread the word when I find a reliable company and will be referring my friends to take advantage of the $10 refer a friend credit.