The below provides a quick overview of the user submitted reviews for Phone Power.
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Phone Power was founded in 2005 and is headquartered in Winnetka, California. The core focus of Phone Power is providing low cost VoIP phone service to homes and small businesses across the USA and Canada.
The Phone Power flagship service plan includes unlimited calling to USA and Canada plus 60 minutes free international calling per month to over 75 countries. There is also a plan for unlimited International calling which competes very favorably with Vonage. Pricing is highly competitive and there are not many other providers that offer such aggressive pricing.
Included in the unlimited calling plan are 45+ calling features, a free second (cloned) line, free equipment lease (phone adaptor), and free activation when you sign up online. The best features, in our opinion, are Voicemail to email, fax catcher which offers free incoming fax, and simultaneous ring which ensures you never miss an important call.
Phone Power has a 30-day satisfaction guarantee, allowing hassle free upgrades, downgrades or cancellation. Customer service, sales and support are 100% USA based and support is available 7 days per week via phone, live chat and email.
The call quality has always been good when we have tested this at WhichVoIP.com. However this is true for most providers these days, and often poorer quality calls are a result of setup issues or poor Internet service.
If you are not willing to pre-pay for service over 1 year or 2 year terms, the price per month jumps up significantly, over 200% in fact.
Another negative is the cancellation policy if you are outside 30 days and have not completed your contract should you sign up for a 1 year or 2 year plan. The cancellation fee is $99 or the cost of the remaining months left on your contract, whichever is less.
Phone Power does not offer outgoing Internet based fax service (i.e. efax). This is a slight negative in that some other providers do include this service free of charge. However it does support the T.38 protocol meaning you can send and receive faxes using a traditional fax machine.
Most providers have what is called a maximum usage when it comes to unlimited phone plans. Phonepower is no exception, but the maximum usage is 5,000 minutes which is very high. After 5,000 minutes, the price is 2c/min for USA/CAN calls.
Finally, if you choose the 2 year term note that even though the second year of service is free, you are still required to pay the service taxes and regulatory fees for the second year which tend to be in the $3 to $5 range per month. This is fairly standard these days but worth highlighting as sometimes our visitors have been shocked at this when the second year comes along.
The Bottom Line
Phone Power is a very decent service and if you are willing to pay for the 2 year contract, the pricing is very aggressive. If you must do month-to-month plans there are likely better options for you. The feature set is excellent, and covers all of the main features you would ever want and more.
Take advantage of the WhichVoIP special rate for the 2 year pre-pay plan as it will save you over $50 for a 2 year term.
Author: Andy Forgrieve
Users have been submitting their reviews of Phone Power phone service since 2008 resulting in over 230 reviews to browse through. Most of the reviews are very positive in nature and customers love the savings. A few reviewers were shocked by the taxes due on the free second year. We have additional details on this in the "Our Review" tab.
... I can't tell the difference in call quality over my old landline...
...The service has been excellent! The savings --- tremendous!...
Phone Power reviews are listed in chronological order.
#236 : JUN 25th, 2014 : Jim
I purchased a one-year contract because their website says that the second year would be free. I have now completed the first year and received a bill from Phone Power for $58. Free means zero (0) dollars.
#235 : MAY 1st, 2014 : Jennifer
I was looking for a business line as well as residential. I went monthly first to test service and quality. At the end of the month I signed up for the cheaper subscription AND they applied my prior payments to the subscription cost. I was thrilled. I changed the number once with an email and a small fee of $15. Then I decided I needed a second dedicated phone. It was set up within days on the existing equipment. Both phones work perfectly. Echo started happening when I put in the second line. CS asked if my volume setting was high, IT WAS! They suggested I turn down the volume setting because the system is very sensitive and the highest volume setting causes a bleed to the receiver. I did that. The volume on the phone was still just as loud as if I still had it on high but the echo was gone. Customer Service was prompt, courteous and effective!! AND they are in North America so they do pay real wages and clearly understand English! They did explain that tax can not be prepaid so I know at the end of the year I will owe about $50 more. Some people clearly expected quotes to be given tax & fees included. NOBODY DOES THAT!! Phonepower is quick to tell you what the bottom line on the bill will be (Tax & Fees in) and they did so as soon as I asked. There has been NO Problem with "hidden Fees". Just ask them anything you need to know, they "hide" nothing! I love them at customer service, I love the service and no one I have spoken to has noticed any problem with quality on the receiving end! For about $10 a month, all features included, limitless North American calling and wonderfully courteous staff. All this AND 45 features. I can even receive Text messages and Fax on my phones + a free app for cell phones. I could go on and on but it will suffice when I say "I AM THRILLED WITH PHONEPOWER!!"
#234 : MAR 25th, 2014 : Peter
I rated the value for service low because service is a joke. When the flimsy adapter fails, and it will, you will never get a person on live chat. When you mail them a very clear description of the problem so that they can focus on the root cause, they paste a stupid boilerplate questionnaire asking totally unrelated questions. I value my time more than that. Also, their price goes up and up and up (> $20.00) while their enticing ads still have teaser rates below $6.00. It's time for me to go fish...
#233 : MAR 15th, 2014 : Pat
Had power phone for almost four years and had only two glitches. First one was a two minute fix, I had plugged the phone cord into the wrong socket. The second one was weak signal, static, etc. Over about a two day period Power Phone identified the problem as a slow upload speed, a Comcast problem. Since then Comcast speed falls off periodically, I call Comcast and they do some voodoo stuff and my speed is back up. We have been and are thrilled by the service and savings over our former landline provider
#232 : FEB 8th, 2014 : Jennifer
I am testing the service and have had it running less than a month. Customer service was prompt, easy and polite. Best of all, CS is not in some place like India, a real irritation with Bell's land service! I expect to sign up for the two year contract in a few days.
#231 : DEC 8th, 2013 : Tim
I was one of those people who was enticed by the first year special with free second year. So far, so good (except for the frequent outages that took service technicians weeks to figure out - a new modem fixed things). Now, when the second year ended, the price quickly jumped to $27.51/month. I'm changing to Ooma to see how that works out.
#230 : NOV 13th, 2013 : Ken
I called in to ask details about the service as I was looking for a new provider. The rep I got was very helpful without being pushy and placed the order for me. The box came in the mail pretty quickly and it wasn't that hard to figure out what to plug in. I haven't had any problems with the service and I'm paying a lot less now with the prepaid deal I signed up with. I think it's a good deal.
#229 : NOV 6th, 2013 : David
I decided to make a switch to VoIP after reading a lot of reviews on this website. I dropped my Verizon phone service and got PhonePower. My old Verizon number transferred over in just a couple days, which was surprising. it went incredibly smooth, even for a non-tech guy like me. I can't tell the difference in call quality over my old landline. It's very clear. I did call their customer service once to ask how to setup the app on my iPhone and the girl I spoke with was very patient with me and got me going. I like the fact that their call center is in the USA. Too many companies these days are sending jobs to the Philippines or elsewhere. I think they are a good value and have been very reliable.
#228 : NOV 5th, 2013 : Lydia
We had Phone Power in our old home in Pennsylvania and never had any problems. When we were moving to Florida, I figured I'd have to cancel and start over. But I called and talked to a helpful woman who helped me figure out a great set up for our new place. I got a new Florida number and got to keep my old number working as well for $5. It's really helpful since not everyone has our new number down. It was really easy to set it back up in our new place and it's been working great here as well. I'm glad I could keep their service.
#227 : OCT 7th, 2013 : Larry
We are located in Cornwall Ontario Canada. We have used this service for over a month now, the price is incredible but the voice quality is not what we were used to with the regular phone company. Get what you pay for is a way of looking at it. We recommended it to a friend but they did not have success with this company so returned the unit. Small delay when talking that takes time to get used to. Sometime words and conversations break up. We could not connect the phone box directly to the cable box as instructed, it did not work that way so i had to connect it to one of the ports on the router. Not sure if i would recommend it to others, still determining if we are going to keep the service.
Mike (Dec 12th, 2013) : If you get stutter, or echo, and you have the adapter behind your router, you need to set up port forwarding to correct this.
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#3 : Posted by Larry Tu on July 21st, 2014:
I've been a customer of PhonePower for more than five years. For the first five years everything worked and I often recommended PhonePower to other people, but since mid-June 2014, all of my calls, incoming or outgoing, dropped after a couple of minutes. It seems to be a problem with my Verizon internet service, because calls also get dropped when I use Skype or Facetime. I'm hoping that a new Verizon modem/router would solve this problem. However, since yesterday, I couldn't even get any audio using Phone Power, like what many other people have reported on this website. I am in the Boston area, so it seems that this problem is nationwide.
-> Response: Sorry to hear about your troubles Larry. Here are a few things to look into, hopefully it helps:
1. Has Verizon changed default firewall settings inside their modem/router? This could potentially block certain ports by default and block sip specifically.
2. I do recall about a year ago having a problem where Phonepower updated firmware overnight to ATAs. One way around it was to reset the ATA device to factory defaults and update settings accordingly for Phonepower configuration. Which ATA do you have (model)? The support section on its website (hardware section) has some good info on configuration.
3. Can you make Skype calls now that you have a new modem?
4. Have you tried the Phonepower soft phone - does it work?
#2 : Posted by Korryn on March 27th, 2014:
Can you keep your current phone number if you switch to this service?
-> Response: Yes you can port your current number over to Phonepower. There are some corner cases where you cannot but that is rare these days. We always recommend you kick the tires with the service first (i.e. just order a new number with your required area code to begin with) and once happy, then port your current number over. Do not cancel service with your existing provider until the number has been successfully ported over!
#1 : Posted by Kat on April 25th, 2013:
I have been using them for about 9 months. All good so far. Low cost and good quality and free incoming fax!
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