The below provides a quick overview of the user submitted reviews for Phone Power.
Use the tabs below to navigate to user reviews and user questions and answers sections.
Phone Power was founded in 2005 and is headquartered in Winnetka, California. The core focus of Phone Power is providing low cost VoIP phone service to homes and small businesses across the USA and Canada.
The Phone Power flagship service plan includes unlimited calling to USA and Canada plus 60 minutes free international calling per month to over 75 countries. There is also a plan for unlimited International calling which competes very favorably with Vonage. Pricing is highly competitive and there are not many other providers that offer such aggressive pricing.
Included in the unlimited calling plan are 45+ calling features, a free second (cloned) line, free equipment lease (phone adaptor), and free activation when you sign up online. The best features, in our opinion, are Voicemail to email, fax catcher which offers free incoming fax, and simultaneous ring which ensures you never miss an important call.
Phone Power has a 30-day satisfaction guarantee, allowing hassle free upgrades, downgrades or cancellation. Customer service, sales and support are 100% USA based and support is available 7 days per week via phone, live chat and email.
The call quality has always been good when we have tested this at WhichVoIP.com. However this is true for most providers these days, and often poorer quality calls are a result of setup issues or poor Internet service.
If you are not willing to pre-pay for service over 1 year or 2 year terms, the price per month jumps up significantly, over 200% in fact.
Another negative is the cancellation policy if you are outside 30 days and have not completed your contract should you sign up for a 1 year or 2 year plan. The cancellation fee is $99 or the cost of the remaining months left on your contract, whichever is less.
Phone Power does not offer outgoing Internet based fax service (i.e. efax). This is a slight negative in that some other providers do include this service free of charge. However it does support the T.38 protocol meaning you can send and receive faxes using a traditional fax machine.
Most providers have what is called a maximum usage when it comes to unlimited phone plans. Phonepower is no exception, but the maximum usage is 5,000 minutes which is very high. After 5,000 minutes, the price is 2c/min for USA/CAN calls.
Finally, if you choose the 2 year term note that even though the second year of service is free, you are still required to pay the service taxes and regulatory fees for the second year which tend to be in the $3 to $5 range per month. This is fairly standard these days but worth highlighting as sometimes our visitors have been shocked at this when the second year comes along.
The Bottom Line
Phone Power is a very decent service and if you are willing to pay for the 2 year contract, the pricing is very aggressive. If you must do month-to-month plans there are likely better options for you. The feature set is excellent, and covers all of the main features you would ever want and more.
Take advantage of the WhichVoIP special rate for the 2 year pre-pay plan as it will save you over $50 for a 2 year term.
Author: Andy Forgrieve
Users have been submitting their reviews of Phone Power phone service since 2008 resulting in over 230 reviews to browse through. Most of the reviews are very positive in nature and customers love the savings. A few reviewers were shocked by the taxes due on the free second year. We have additional details on this in the "Our Review" tab.
... I can't tell the difference in call quality over my old landline...
...The service has been excellent! The savings --- tremendous!...
Phone Power reviews are listed in chronological order.
#241 : AUG 24th, 2015 : Boris
Worked great for first few months, then sound quality went down dramatically. Six (6) months into the contract the outgoing calls started showing an ID of a different unknown person, not mine. Made it hard for the recipients to answer your calls. After 4 months of weekly calls and typical reassurances that "we are working on it" it is time to change service providers. Nice and polite staff, but not very competent.
#240 : JUN 4th, 2015 : James
I previously had Broadvoice, which was far better. The time on my own device was not set correctly and the provider refused to give me the admin password so I could fix the NTP issue. The support rep didn't even know what NTP was...since he wouldn't give me the credentials I terminated my service. Don't make the same mistake I did.
#239 : APR 9th, 2015 : David
People who phone you can not get through. The phone rings busy or does not ring at all. Customer service never corrected the problem when informed. I will not use them again.
#238 : JAN 21st, 2015 : Val
I changed to PP from Bell. I was paying 30CAD a month without any call features, I paid the 50CAD and no more phone bill. Thanks.
#237 : DEC 2nd, 2014 : David
Beware of the fine print. When I tried to end their "monthly" service I learned that it was really a one year commitment that was billed monthly. When I finally fulfilled the year and ported the number to a new carrier I learned that I needed to give them 30 days written notice. They happily billed me for months even though I no longer had telephone service with them. When I complained they referred me to the fine print.
#236 : OCT 27th, 2014 : Mark
I've spent hours on the phone with their customer support and once in a while you talk to somebody who really knows what he/she is doing. Many problem over the years. But you can stay with a problem for months and if they don't know they will blame your ISP provider. IMPORTANT: they don't remind you when your promotional period is up so you find yourself paying $19.95 a month very quickly if you are not on top of credit card payments.
#235 : JUN 25th, 2014 : Jim
I purchased a one-year contract because their website says that the second year would be free. I have now completed the first year and received a bill from Phone Power for $58. Free means zero (0) dollars.
Gary (Nov 23rd, 2014) : That $58 charge is not for the Phone Power service. That charge is from your friendly (?) government tax men. You'd get that from any phone service provider.
#234 : MAR 25th, 2014 : Peter
I rated the value for service low because service is a joke. When the flimsy adapter fails, and it will, you will never get a person on live chat. When you mail them a very clear description of the problem so that they can focus on the root cause, they paste a stupid boilerplate questionnaire asking totally unrelated questions. I value my time more than that. Also, their price goes up and up and up (> $20.00) while their enticing ads still have teaser rates below $6.00. It's time for me to go fish...
#233 : MAR 15th, 2014 : Pat
Had power phone for almost four years and had only two glitches. First one was a two minute fix, I had plugged the phone cord into the wrong socket. The second one was weak signal, static, etc. Over about a two day period Power Phone identified the problem as a slow upload speed, a Comcast problem. Since then Comcast speed falls off periodically, I call Comcast and they do some voodoo stuff and my speed is back up. We have been and are thrilled by the service and savings over our former landline provider
#232 : FEB 8th, 2014 : Jennifer
I am testing the service and have had it running less than a month. Customer service was prompt, easy and polite. Best of all, CS is not in some place like India, a real irritation with Bell's land service! I expect to sign up for the two year contract in a few days.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
#3 : Posted by Larry Tu on July 21st, 2014:
I've been a customer of PhonePower for more than five years. For the first five years everything worked and I often recommended PhonePower to other people, but since mid-June 2014, all of my calls, incoming or outgoing, dropped after a couple of minutes. It seems to be a problem with my Verizon internet service, because calls also get dropped when I use Skype or Facetime. I'm hoping that a new Verizon modem/router would solve this problem. However, since yesterday, I couldn't even get any audio using Phone Power, like what many other people have reported on this website. I am in the Boston area, so it seems that this problem is nationwide.
-> Response: Sorry to hear about your troubles Larry. Here are a few things to look into, hopefully it helps:
1. Has Verizon changed default firewall settings inside their modem/router? This could potentially block certain ports by default and block sip specifically.
2. I do recall about a year ago having a problem where Phonepower updated firmware overnight to ATAs. One way around it was to reset the ATA device to factory defaults and update settings accordingly for Phonepower configuration. Which ATA do you have (model)? The support section on its website (hardware section) has some good info on configuration.
3. Can you make Skype calls now that you have a new modem?
4. Have you tried the Phonepower soft phone - does it work?
#2 : Posted by Korryn on March 27th, 2014:
Can you keep your current phone number if you switch to this service?
-> Response: Yes you can port your current number over to Phonepower. There are some corner cases where you cannot but that is rare these days. We always recommend you kick the tires with the service first (i.e. just order a new number with your required area code to begin with) and once happy, then port your current number over. Do not cancel service with your existing provider until the number has been successfully ported over!
#1 : Posted by Kat on April 25th, 2013:
I have been using them for about 9 months. All good so far. Low cost and good quality and free incoming fax!
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