The below provides a quick overview of the user submitted reviews for Phone Power.
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Phone Power was founded in 2005 and is headquartered in Winnetka, California. The core focus of Phone Power is providing low cost VoIP phone service to homes and small businesses across the USA and Canada.
The Phone Power flagship service plan includes unlimited calling to USA and Canada plus 60 minutes free international calling per month to over 75 countries. There is also a plan for unlimited International calling which competes very favorably with Vonage. Pricing is highly competitive and there are not many other providers that offer such aggressive pricing.
Included in the unlimited calling plan are 45+ calling features, a free second (cloned) line, free equipment lease (phone adaptor), and free activation when you sign up online. The best features, in our opinion, are Voicemail to email, fax catcher which offers free incoming fax, and simultaneous ring which ensures you never miss an important call.
Phone Power has a 30-day satisfaction guarantee, allowing hassle free upgrades, downgrades or cancellation. Customer service, sales and support are 100% USA based and support is available 7 days per week via phone, live chat and email.
The call quality has always been good when we have tested this at WhichVoIP.com. However this is true for most providers these days, and often poorer quality calls are a result of setup issues or poor Internet service.
If you are not willing to pre-pay for service over 1 year or 2 year terms, the price per month jumps up significantly, over 200% in fact.
Another negative is the cancellation policy if you are outside 30 days and have not completed your contract should you sign up for a 1 year or 2 year plan. The cancellation fee is $99 or the cost of the remaining months left on your contract, whichever is less.
Phone Power does not offer outgoing Internet based fax service (i.e. efax). This is a slight negative in that some other providers do include this service free of charge. However it does support the T.38 protocol meaning you can send and receive faxes using a traditional fax machine.
Most providers have what is called a maximum usage when it comes to unlimited phone plans. Phonepower is no exception, but the maximum usage is 5,000 minutes which is very high. After 5,000 minutes, the price is 2c/min for USA/CAN calls.
Finally, if you choose the 2 year term note that even though the second year of service is free, you are still required to pay the service taxes and regulatory fees for the second year which tend to be in the $3 to $5 range per month. This is fairly standard these days but worth highlighting as sometimes our visitors have been shocked at this when the second year comes along.
The Bottom Line
Phone Power is a very decent service and if you are willing to pay for the 2 year contract, the pricing is very aggressive. If you must do month-to-month plans there are likely better options for you. The feature set is excellent, and covers all of the main features you would ever want and more.
Take advantage of the WhichVoIP special rate for the 2 year pre-pay plan as it will save you over $50 for a 2 year term.
Author: Andy Forgrieve
Users have been submitting their reviews of Phone Power phone service since 2008 resulting in over 230 reviews to browse through. Most of the reviews are very positive in nature and customers love the savings. A few reviewers were shocked by the taxes due on the free second year. We have additional details on this in the "Our Review" tab.
... I can't tell the difference in call quality over my old landline...
...The service has been excellent! The savings --- tremendous!...
Phone Power reviews are listed in chronological order.
#232 : FEB 8th, 2014 : Jennifer
I am testing the service and have had it running less than a month. Customer service was prompt, easy and polite. Best of all, CS is not in some place like India, a real irritation with Bell's land service! I expect to sign up for the two year contract in a few days.
#231 : DEC 8th, 2013 : Tim
I was one of those people who was enticed by the first year special with free second year. So far, so good (except for the frequent outages that took service technicians weeks to figure out - a new modem fixed things). Now, when the second year ended, the price quickly jumped to $27.51/month. I'm changing to Ooma to see how that works out.
#230 : NOV 13th, 2013 : Ken
I called in to ask details about the service as I was looking for a new provider. The rep I got was very helpful without being pushy and placed the order for me. The box came in the mail pretty quickly and it wasn't that hard to figure out what to plug in. I haven't had any problems with the service and I'm paying a lot less now with the prepaid deal I signed up with. I think it's a good deal.
#229 : NOV 6th, 2013 : David
I decided to make a switch to VoIP after reading a lot of reviews on this website. I dropped my Verizon phone service and got PhonePower. My old Verizon number transferred over in just a couple days, which was surprising. it went incredibly smooth, even for a non-tech guy like me. I can't tell the difference in call quality over my old landline. It's very clear. I did call their customer service once to ask how to setup the app on my iPhone and the girl I spoke with was very patient with me and got me going. I like the fact that their call center is in the USA. Too many companies these days are sending jobs to the Philippines or elsewhere. I think they are a good value and have been very reliable.
#228 : NOV 5th, 2013 : Lydia
We had Phone Power in our old home in Pennsylvania and never had any problems. When we were moving to Florida, I figured I'd have to cancel and start over. But I called and talked to a helpful woman who helped me figure out a great set up for our new place. I got a new Florida number and got to keep my old number working as well for $5. It's really helpful since not everyone has our new number down. It was really easy to set it back up in our new place and it's been working great here as well. I'm glad I could keep their service.
#227 : OCT 7th, 2013 : Larry
We are located in Cornwall Ontario Canada. We have used this service for over a month now, the price is incredible but the voice quality is not what we were used to with the regular phone company. Get what you pay for is a way of looking at it. We recommended it to a friend but they did not have success with this company so returned the unit. Small delay when talking that takes time to get used to. Sometime words and conversations break up. We could not connect the phone box directly to the cable box as instructed, it did not work that way so i had to connect it to one of the ports on the router. Not sure if i would recommend it to others, still determining if we are going to keep the service.
Mike (Dec 12th, 2013) : If you get stutter, or echo, and you have the adapter behind your router, you need to set up port forwarding to correct this.
#226 : SEP 23rd, 2013 : Hao
I've had phone power service for last 3-4 years. Service is ok but hardware is unreliable. New hardware works well for a few month then starts requiring reset, frequency increases with time. Customer requires lengthy debugging (waste of time) before giving up and sending me a new unit. Since this has happened three times I asked that they waive my "debugging requirement". No can do.
#225 : SEP 15th, 2013 : Monte
They ask for a credit card in advance, and then attempt to charge it without notice!! After you've cancelled service, they charge you if you don't check your account to see if there's an "equipment return" fee attached,(but you can't access your account after the date of cancellation.) If you don't check, they start late fees, then threaten collections. Horrible business practices!! (I have an MBA and have owned my company for 25 years. I understand business practices.) Run Away! The pricing and service are okay, but it's like a bad relationship, just not worth the time to try to make everything work out. . .
#224 : SEP 11th, 2013 : Frederico
I have been without international calls for more than one week. I spent more than 6 hours over the phone with these idiots that cannot fix anything. They never call the customer back as promised. This company is a scam.
Robert (12/7/2013) : This criticism is way overboard. I've used this service for over 2 years and have found it to be reasonably reliable and the company to be easy with which to deal.
#223 : JUN 20th, 2013 : Deborah
This is my first VOIP experience, and I chose PhonePower after comparison shopping. I am in my 3rd year, and each year I pay a year in advance to take advantage of the cost savings. The only problem I encountered was during set-up; it needed to coordinated with my internet service provider. That was a little bit of a headache; however, it was worth it. The service has been excellent! The savings --- tremendous! I love the mobile app. I can retrieve my voicemail calls on my cell phone. I recommend PhonePower to everyone! (The only downside to any VOIP: if there is an electrical outage and the computer goes down, the phone goes along with it. Make sure you have a phone hard phone line in case of emergency. A cell phone as a phone is not enough if it is not charged up!)
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