Phone Power VoIP Review and VoIP Ratings
Consumer Phone Power Reviews at WhichVoIP.com

Reviewers Comments:

I'm a first time user of VOIP... In March 09, switched from traditional Verizon line to Phone Power.. From the day I started using Phone Power, I've had nothing but sound quality problems with very poor reliability. I had to make weekly resets to the device they provided otherwise I would have no connectivity.. I was finding myself constantly chatting with tech support to resolve numerous issues.. Finally had enough and on 7/2/09 I switiched back to Verizon... I know I will pay more, but I've had it with VoIP...and Phone Power's service. If you don't mind constant chats with their tech support, poor sound quality and unreliable service...they have the best bargain in town.. go for it.. It's just not for me...

Reviewers Comments:

I had ATT Callvantage and loved it. I was disappointed when they informed me that they were discontinuing the service. I took a leap of faith with Phone Power and paid in advance for 2 years which is so cheap that I expected problems (199.00). After about 10 days I hooked up the adapter, waited about 5 mins and I was all set! No problems no set up. 2 months prior I set my mother in law up with Vonage, and now I see a lot more of her than I would like, LOTS of issues. Phone Power ROCKS!!!

Reviewers Comments:

I was very happy with Phone Power until I had to rely on their support. I have been without phone service for 11 days now, and it isn't clear when I'll be back up. I suspect it will be when I change providers. First off, a little about me. I was a Cisco Certified Network Associate. I am now an IT manager for among other things a large VoIP network. I do know a little about how VoIP works, how to troubleshoot, and how to support IT. Phone Power's poor support isn't due to the lack of cooperation or an inability to troubleshoot on my part. The problem began when my VoIP adapter stopped giving dial tone after 6 months of working fine. Despite my claims that nothing had changed with my router or DSL modem and I still had internet connectivity for everything else, 5 days were spent troubleshooting my network before PhonePower support decided that my adapter was the reason I had no dial tone. I was able to tell them that I had internet connectivity for everything else. I patiently did everything they asked, even when they claimed that reason I didn't have dial tone was because my adapter was plugged into a UPS instead of a wall outlet. I even removed my router and plugged my adapter directly in the DSL modem, with the appropriate configuration changes made to account for the lack of a router. I did everything that I learned in over 15 years of network troubleshooting to determine that my problem was with the VoIP adapter. Once Phone Power determined that the adapter needed to be replaced, they sent me a new one via UPS Ground. Five more days without phone service. Yesterday I connected my new device and as I expected, I had dial tone. But when I try to call out I get a fast busy. I do have connectivity to the Internet from my adapter, and my router and DSL modem are configured properly. Knowing what questions PhonePower support would ask, I did all the diagnostics requested previously and prepared an email complete with screen captures of my adapter and router configurations. I verified that my router was configured as they had requested during previous troubleshooting. I then sent this email to Phone Power support. Email is the only way I can get support since I don't have cell service at home. When I got up this morning I expected to have phone service since i had provided all the required troubleshooting info, and allowed PhonePower support to access my device for further troubleshooting. Instead I found a reply to my email, with my original info attached at the bottom, requesting the information that was included in my previous message. It looks like the support tech didn't even read the message. What is really disconcerting is that the support problems seem to be systemic. I have worked with many of their techs over the past 11 days and they all seem equally bad at resolving my problem. I would stay away from Phone Power.

Reviewers Comments:

I purchased a 1 year 'contract' with Phone Power and had quality issues right away. I called to cancel but was convinced by their customer support to work with their tech support to resolve my issues. After a few weeks and countless calls to tech support, I still had bad phone call quality and I also had to reset the system regularly. Tech support informed me that the problem was on my end (of course not theirs) and recommended that I get a new DSL modem ($60). I again called to cancel but was informed that I would receive absolutely no refund because my 30 trial was up (by 2 days). I've written letters and called the company but they won't budge. So if you want to pay for crappy phone calls and bad customer relations go with Phone Power. I would not sign up for their year of service unless you are sure you are ready to be locked in to their service.

Reviewers Comments:

I have been on VOIP service for over 4 years. First with SunRocket, then with Time Warner Cable and finally with Comcast who took over Houston area from Time Warner. I would rate them Time Warner best, SunRocket next and Comcast worst of the three. I would rate Phone Power as better than Time Warner, and SunRocket and Miles ahead of Comcast... I have recommended PhonePower to friends, who now are satisfied customers of Phone Power... If you are considering PhonePower, and a lengthy commitment (Like my 2 year plan), by all means be certain that you charge the cost to a credit card. If they go belly up, the Credit Card company will bail you out. (That is the LAW).