Packet8 VoIP Review and VoIP Ratings
Consumer Packet8 Reviews at WhichVoIP.com

Reviewers Comments:

I have used Packet8 for many years. Initially, the sound quality and dropped calls were very annoying. So was Customer Service! But I figured that VOIP was in baby shoes and needed to iron out some problems. Packet8 got better over time. About 3 years ago, they dropped my account - who knows why - and forced me to re-apply. I asked them why, since I had been a customer for years already. That was their policy, I was told. I can only guess that they needed to improve their sales numbers! - About a year ago, The gov. forced VOIP providers to be taxed. Now, the cost of having a VOIP service was getting a bit high, approaching the cost of land lines. - On June 3, 2009, I received an "updated contract" that spells out a new quirk: "When End User dials an International PSTN phone number, charges may apply regardless of whether the party on the other line answers the call." In other words, Packet8 is charging you for a call that was never made. Can they manipulate this to increase revenue? Probably. Now I know, it is time to find another provider!

Reviewers Comments:

I have a Annual Freedom Plan from last 2 years. I was unsatisfied with the quality during the first year itself but I they wont refund the money if you cancel. So I had to continue for the first year. The BAD thing in this plan is the contract will be automatically renewed notifying the customer and they wont send the reminder email also. The only option is you have to call them on the day you want to cancel the service before the expiration of the contract. For example, your current contract ends on June 15th, if you call on June 1st, you wont get the refund for remaining 15 days. if you call on 16, the contract will automatically renewed and you wont get refund( $199). All you have to do is you MUST call on JUNE 15th only so that you wont be in a loss. Now tell me how much chances are there for the people to remember the date of contract expiration. THIS IS A VERY BAD BUSINESS. THEY FORCEFULLY COLLECT THE MONEY FROM THE CUSTOMERS. CHEATERS. PLEASE DO NO SIGN UP FOR ANNUAL FREEDOM PLAN. BELIEVE ME YOU WILL GET ROBBED.

Reviewers Comments:

I added a business line. After about 20 calls to tech support I finally got my system configured to being usable. I need to be listed in the 411 directory as a business. I was assured that I would be listed by the sales rep and technical support. It turns out they do NOT list with 411 in my state (Arizona). They refused to even acknowledge that this is a problem - that they promise one thing and do not deliver. How can you be a business phone provider and not list with 411? You cannot trust what they say. Cancelling was also horrible. They do not make anything easy. Many more hours on the phone. I would avoid this company!!

Reviewers Comments:

I had been a packet8 subscriber for over 3 years. When I first started with them the service was great, better sound and reliability than PacBell (now ATT). But over time quality degraded to a point that became intolerable. To make matters worse, their tech support claimed it was latency on my ISP's network. I placed their SIP server's IP address in ping plotter and sent them the plots to prove that the latency was occurring at the gateway into their network. Only then did they acknowledge that there was a problem and that engineers were working on it. After no change for over 4 months I discontinued service and moved to another VOIP provider. The poor sound quality was only one of the problems I encountered with packet8, On a number of occasions friends or relatives left me Voice Mails which I never received. I tried calling my number and leaving voicemails and found that many of them were not finding their way to my Voice Mail box. Opening a support case provided no relief as they claimed no problems with their Voice Mail system even though call logs show when the calls were made. Blocking calls from blocked numbers worked only sporadically. My experience with packet8 though good at first continued to degrade to the point of being completely unacceptable. I'd avoid this company at all costs!

Reviewers Comments:

Where in the world is my service? And WHERE is their website???? I had no heads up that they were going out of business...anyone know what's going on with Packet8???