The only reason for the poor recomendation is that they changed my plan in mid stream and I lost the agreed upon lower rates. Next thing I knew was my plan cost went from $24.95 to $34.95. When I called, their only answer was-- ac: "Well we sent you an email saying we were changing your rate". Some Customer Friendly approach huh? Yeah-Sure!

Billing Fraud!!! stay away from these guys. They automatically renew you at a very high rate and wont cancel it or refund your money. They will soon go the AOL way. Stay away, there are many reliable providers in VOIP

TERRIBLE and PATHETIC - two words are good enough to describe their quality and customer service

I have used Packet8 for many years. Initially, the sound quality and dropped calls were very annoying. So was Customer Service! But I figured that VOIP was in baby shoes and needed to iron out some problems. Packet8 got better over time. About 3 years ago, they dropped my account - who knows why - and forced me to re-apply. I asked them why, since I had been a customer for years already. That was their policy, I was told. I can only guess that they needed to improve their sales numbers! - About a year ago, The gov. forced VOIP providers to be taxed. Now, the cost of having a VOIP service was getting a bit high, approaching the cost of land lines. - On June 3, 2009, I received an "updated contract" that spells out a new quirk: "When End User dials an International PSTN phone number, charges may apply regardless of whether the party on the other line answers the call." In other words, Packet8 is charging you for a call that was never made. Can they manipulate this to increase revenue? Probably. Now I know, it is time to find another provider!

I have a Annual Freedom Plan from last 2 years. I was unsatisfied with the quality during the first year itself but I they wont refund the money if you cancel. So I had to continue for the first year. The BAD thing in this plan is the contract will be automatically renewed notifying the customer and they wont send the reminder email also. The only option is you have to call them on the day you want to cancel the service before the expiration of the contract. For example, your current contract ends on June 15th, if you call on June 1st, you wont get the refund for remaining 15 days. if you call on 16, the contract will automatically renewed and you wont get refund( $199). All you have to do is you MUST call on JUNE 15th only so that you wont be in a loss. Now tell me how much chances are there for the people to remember the date of contract expiration. THIS IS A VERY BAD BUSINESS. THEY FORCEFULLY COLLECT THE MONEY FROM THE CUSTOMERS. CHEATERS. PLEASE DO NO SIGN UP FOR ANNUAL FREEDOM PLAN. BELIEVE ME YOU WILL GET ROBBED.