The below provides a quick overview of the user submitted reviews for Callcentric.
|Service Provider||Number of Reviews||Average Rating||Recommended|
Callcentric, headquartered in New York, was founded in 2001 and started providing VoIP (internet) phone services to users back in 2005. For residential users Callcentric provide very flexible options allowing users the freedom to select the services that best fits their phone service needs. This includes plans for making calls, receiving calls, in-network calling, pay as you go, limited minute usage plans, and unlimited calling plans.
The basic features list includes 30+ items, such as iPhone and Android phone apps, many of the usual call blocking, forwarding, hunting, waiting type features associated with VoIP plans, as well as 4-way calling and fax reception. Service availability covers both USA and Canada. Contract terms are month to month which helps reduce the risk of switching to try the service. With free plans available the risk is pretty much non-existant with these guys! Number porting can always be requested later once you are happy with the service. Like many providers there is a small fee for number porting to cover administration costs. A great BYOD (bring your own device) set-up guides knowledge base for ATA adaptors, IP phones, IP-PBX software, mobile software (apps) and desktop softphones compliments a decent FAQ section on their website. To access customer support a login is required.
Callcentric received it's first review back in January 2008 on WhichVoIP. Since then a steady flow of mostly positive reviews have been continuing, leading to an excellent overall average rating and a very high recommended percentage score. Have a browse through, use our filter options opposite or click on the "Average Rating Graph" button opposite to view user ratings over time.
...Costs less, does more, sounds better... Simple as that...
Callcentric reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#38 : APR 13th, 2013 : Adam
I am extremely please with Callcentric sound quality and AMAZING customer service. I had trouble setting up my IP Phone, but their tech support will respond to my messages within just minutes. I walked me through all the setup and now I am up and running. The sound is nice and clear, so far I haven't had any outage and there are so many features, I don't think I will even use more than 20%. Overall, I am extremely please and I highly recommend this company.
#37 : MAR 21st, 2013 : Jeff
I have used callcentric for years for both business and personal voip. They have awesome customer service unlike some other companies whose customer service department has disappeared like magic (hint hint).
#36 : MAR 21st, 2013 : Muhammad
East or West - Callcentric is the best
#35 : MAR 12th, 2013 : Ricky
After another impossible "support" session with Vonage, I decided to take the recommendation of my neighbor and give Callcentric a try. My wife has said the Callcentric line sounds clearer than our Vonage service and my monthly bills are less than what Vonage was charging us in fees alone! When it's all said and done, I should save over $175, see ya Vonage
#34 : FEB 12th, 2013 : Martin
This is how phone service SHOULD BE! Pay per use plan has me averaging about $12-$14 per month, at least a $20 monthly Savings versus Comcast. Strongly recommended!
#33 : FEB 7th, 2013 : Jim
When my service bundle pricing expired from Verizon, my monthly pricing with them skyrocketed:( While I wanted to find a more affordable solution, I didn't want to make any sacrifices in terms of quality or reliability. With Callcentric, I have found everything I was looking for and more. My total phone service bill is now under $15 per month including ALL taxes and fees. The line quality rivals what I was receiving from Verizon and at less than half the price. Callcentric also offers "Call Treatments" which have been an absolute blessing when it comes to blocking unwanted callers.. With Callcentric, I choose the exact hardware I want to use and the exact plan that fits my usage; because their service is month to month I have "peace of mind" that should my needs change I am not going to be penalized. Admittedly was a bit hesitant at first to move to a less traditional provider, but now that I have... I am never looking back!
#32 : JAN 28th, 2013 : Raymond
Followed the recommendation of one of my neighbors and went with Callcentric for my home line. I was a bit hesitant to get started with VoIP but from his ringing endorsement and the fact that they have an "A+" rating with the Better Business Bureau; I decided to give them a try. What a difference! Was able to get up and running the same day I ordered service. With a Bring Your Own Device service the responsibility of configuring your hardware does fall entirely on the customer side, but Callcentric offers one of the most largest libraries of detailed configuration guides of any provider around. Got my Obi202 up and running in a matter of minutes and the Customer Service experience is the exact opposite of the inept service that I have been conditioned to expect from my years of being a Verizon Customer. Costs less, does more, sounds better... Simple as that.
#31 : JAN 24th, 2013 : Hugh
Switched from Vonage and never looking back! More features, crisper calls, better support, smooth and seamless port-in, need I say more? Compared to Vonage I am saving in the hundreds annually! Their customer support team had got to be one of the best in the industry; the first person you contact understands your concerns and is able to address them both quickly and appropriately. Worked extensively with me to help resolve a problem that was actually on my end, and unrelated to their service; I'm Impressed!
#30 : OCT 31st, 2012 : Vic
Callcentric provided a fine, reliable service for us for the past 3 years or so. However, almost the entire October of 2012 has been a disaster. First, hackers allegedly stroke them with a "highly sophisticated DDOS attack", as they described it. Apparently Callcentric was very ill-equipped to handle this or any other emergency. In three weeks since the attack started, they still were struggling to get their equipment up and running smoothly again. No they clai the hurricane Sandy did so much damage that they are unable to provide any service at all and even their website is down. I'm not sure they can survive this. People running a telephone company need to have decent security system in place, power backup equipment working, etc. I don't even notice any resolve on their part to save their company from demise. They avoid even tweeting about what's going on, issuing like one short, meaningless tweet per day. I think it's time to say good bye. RIP Callcentric.
Comment by Logikal1 on 8/3/2013 : This is an unfair post. U say Callcentric was great til hit by DDOS attacks. DDOS's have disabled major carriers as well as banks & gov't agencies, some of whom spend millions on protection. Cyber-themselves shut down dozens of big companies daily around the globe. The problem's so widespread it's now a crime in over 70 countries. In the US it's a federal crime that'll get you 10 years in Club Fed & a $250K fine. Then they're victims of Sandy. Don't u read the news? Almost all companies were knocked out after it hit. No power & ALL phones were down - some for a month or more as poles & towers were knocked out for 4-9 weeks. So cut this company some slack. FYI: I'm NOT a customer or an employee - just observant.
#29 : OCT 21st, 2012 : Joe
I used to really like Callcentric...no more! For the last two weeks they have been experiencing security breaches that have crippled their services. They simply have not been up to the task for managing this crisis. I have had multiple trouble tickets open for days without being answered. So I have been without reliable phone service for WEEKS as a result. Emails to them pleadng for help have been IGNORED! Avoid these clowns at all cost
#28 : MAY 28th, 2012 : Theron
I've used Callcentric for 1.5 years and I recommend it for stability, price and customer service. It is possible to score 100% on all these categories. Just reminded myself what their features are, and they're good. (Change outgoing caller ID, simultaneous ring, call hunting, etc.) I also like VOIP.ms, which also has an auto attendant feature (press 1 for this, press 2 for that, etc.). But Callcentric is the only carrier of three that required no configuration on my iPod Touch 4G using Bria for iOS.
#27 : APR 11th, 2012 : Pete
I don't normally write reviews, but the CallCentric tech support team were excellent in getting their service operational with my IP PABX. They were more than happy to trace calls and advised on system files that needed changing. I think a mark of a good provider is the quality of the support they provide and I have to say that the CallCentric far exceeded my expectations of a low cost carrier.
#26 : MAR 2nd, 2012 : Bill
At first, pay per call looks scary, turns out to be a tremendous value. CallCentric was the ONLY Voip carrier that could port a CenturyLink number. The DIY setup is a bit scary for some users, but anyone with modest tech skills can handle it quickly. I like it so much, selling for them became a new part of my business. Client first, salesman now. CallCentric is a win on many facets.
#25 : FEB 2nd, 2012 : Pej
I am diaappointed in the use of VoIP with callcentric first Charging as much as 19.95 for outbound calls ONLY in Unlimited North America plan. How do you expect me to control any in coming calls ? I expect that to be as unlimited as outbound calls and within the plan automatically Secondly for novices or old schools to be part of your customers I believe you should give a picture/visual+ audio aid of each step of configuration and setting up of the line from type of instruments to buy to point of its functionality Thirdly when using abbreviation define the meaning e.g what are PAP2,SIP etc, what are there functions, how do they look? more importantly since you don't have direct human phone contact
#24 : JAN 5th, 2012 : Ron
My first VOIP provider. Required that I order and set up my own ATA, but there were easy to follow instructions online and I found a Linksys SPA2102 cheaply on eBay (be sure to get one that is unlocked). What has really impressed me about CallCentric is the sound quality (choose the right codec) and how easy it is to change features online. I was a phone tech and its obvious that CallCentric comes from the phone business side and that they understand that reliability is a prime factor in phone service. I also appreciate that I didn't order my hardware from them and, should things not work out (for whatever reason), I'm free to use my hardware wherever I want (no lock-in). It was also a nice plus to find a "Dirt Cheap Number" in my area, which cuts the price of their service in half ($2.95 as opposed to $5.95). This is a professional outfit. I highly recommend them.
#23 : NOV 2nd, 2011 : Bart
Works perfectly and has all the features I need. Plus it's only about $3.00 a month.
#22 : SEP 24th, 2011 : Anonymous
Great price! Pay as you go option! Excellent customer service (emails answered by very knowledgeable people, to the point, usually within 15 minutes). Calls (even international) are crystal clear, always connect on first try, never get disconnected. US and international calling rates are very good. Very flexible and reliable service - highly recommended
#21 : MAR 19th, 2011 : Hadi
I am really happy with the service I get from CALLCENTRIC.
#20 : FEB 10th, 2011 : Muhammad
If you want trouble free service, go for it. If you want excellent connection and sound quality, go for it. If you want excellent support/customer-care service, go for it. I wish I had an option of 6-Excellent I would have given for Ratings mentioned above.
#19 : JUL 27th, 2010 : Quentin
Customer service is tops. They answered my questions thoroughly, usually within a few hours. When I had some problems (my confusion) they worked me through it. I had another problem with the adapter and they knew what the problem was and gave me the code to insert so it handled my calls properly. Can't beat the price: less than $4/mon for connection, less than 2 cents/min/call to everywhere I need to call (US and UK.) I particularly like the selective call treatment so I can block solicitors/politicians and other undesirables.
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