The below provides a quick overview of the user submitted reviews for Callcentric.
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Coming from a respectable background in telecommunications, the company CallCentric that was founded in 2001, has a relatively small presence on the internet and social media. However, this low-key company is one of the better kept secrets of the VoIP world.
The CallCentric service has been designed for ease of use and has abundant plans to meet the needs of all customers. You can use the service either through third party softphone software on your computer or by using a regular telephone that connects to an Analog Telephone Adapter (ATA). Many third party ATAs are supported, such as those made by Grandstream, Linksys, Cisco and D-Link. There are also mobile applications available for Android and iOS devices - this is a great way to make and receive calls on the road using your smart phone. It also enables you to make very low cost International calls from your smart phone, with outgoing caller ID that represents your CallCentric number rather than your cell number.
You can make completely free calls to other CallCentric users who have active accounts, regardless of their location. If you need the ability to call people outside of the CallCentric user base, whether that be a landline, a cell phone or even an International destination, there are very inexpensive plans available for this, including Pay-per-call and Flat-rate plans.
For those wanting to know if they can port their number over from another provider, CallCentric has a neat Local Number Portability (LNP) tool that will test your existing number to see if your number can be transferred over.
The plans are split by inbound and outbound calling and most customers need both. The plan pricing is reasonable but starts to add up when you consider both inbound and outbound calling. Often there are better overall plan rates elsewhere but really it depends on your calling patterns.
If you have not tinkered with many third party softphone applications, the prospect of properly configuring your settings may seem tedious. For the standard home service using a telephone, setting up an ATA is not a difficult process but it is a deterrent when compared with other similar solutions that are plug and play i.e. pre-configured. However, there are some good troubleshooting and setup FAQs for this on their website, which may help. Also note that you are responsible for purchasing the ATA device independently (i.e. Bring Your Own Device - BYOD) which is an extra hassle as many other VoIP providers give these devices away for free when you sign up for service. On the subject of help, all support is web based so instant resolution to a problem not covered in the support section is unlikely.
The mobile App integrates with existing contact lists within the application but in order to upload this to your account's phone book, you must first export your contacts into .CSV file and upload the file to the web.
One other point to note is regarding the signing up process, as you are automatically placed into a CallCentric directory for email marketing - this may be a problem for anyone seeking high anonymity.
For businesses that require vanity toll free numbers, if you try and port this out of CallCentric inside 6 months of service, there is a $50 fee per DID. If greater than 6 months of service, this fee drops to $25.
The Bottom Line
CallCentric is a great way to inexpensively replace a landline and many different plans are provided in order to meet your calling needs. It is worth calculating the overall costs for inbound and outbound calling based on your particular calling patterns as there may be better pricing options elsewhere, it really just depends how much inbound and outbound calls you typically have in a given month.
Note that it is a BYOD service and the amount of configuration required for the softphones or ATAs can be too involved for some customers, although good supporting documents are provided by CallCentric.
Author: Andy Forgrieve
Callcentric received it's first review back in January 2008 on WhichVoIP. Since then a steady flow of mostly positive reviews have been continuing, leading to an excellent overall average rating and a very high recommended percentage score.
...Costs less, does more, sounds better... Simple as that...
Callcentric reviews are listed in chronological order.
#39 : JAN 12th, 2014 : Ivan
The flexibility on their services and pricing is highly attractive. You could literally tailor your best option according to your needs, from free of charge to Business service you could always manage your features even with limited VOIP experience or savvy. Pricing like any other VOIP provider is very attractive but is not the most competitive across all options (specially on international rates) but it compensates with their customer service, their user friendly inter-phase and their many features (most of them free of charge).
#38 : APR 13th, 2013 : Adam
I am extremely please with Callcentric sound quality and AMAZING customer service. I had trouble setting up my IP Phone, but their tech support will respond to my messages within just minutes. I walked me through all the setup and now I am up and running. The sound is nice and clear, so far I haven't had any outage and there are so many features, I don't think I will even use more than 20%. Overall, I am extremely please and I highly recommend this company.
#37 : MAR 21st, 2013 : Jeff
I have used callcentric for years for both business and personal voip. They have awesome customer service unlike some other companies whose customer service department has disappeared like magic (hint hint).
#36 : MAR 21st, 2013 : Muhammad
East or West - Callcentric is the best
#35 : MAR 12th, 2013 : Ricky
After another impossible "support" session with Vonage, I decided to take the recommendation of my neighbor and give Callcentric a try. My wife has said the Callcentric line sounds clearer than our Vonage service and my monthly bills are less than what Vonage was charging us in fees alone! When it's all said and done, I should save over $175, see ya Vonage
#34 : FEB 12th, 2013 : Martin
This is how phone service SHOULD BE! Pay per use plan has me averaging about $12-$14 per month, at least a $20 monthly Savings versus Comcast. Strongly recommended!
#33 : FEB 7th, 2013 : Jim
When my service bundle pricing expired from Verizon, my monthly pricing with them skyrocketed:( While I wanted to find a more affordable solution, I didn't want to make any sacrifices in terms of quality or reliability. With Callcentric, I have found everything I was looking for and more. My total phone service bill is now under $15 per month including ALL taxes and fees. The line quality rivals what I was receiving from Verizon and at less than half the price. Callcentric also offers "Call Treatments" which have been an absolute blessing when it comes to blocking unwanted callers.. With Callcentric, I choose the exact hardware I want to use and the exact plan that fits my usage; because their service is month to month I have "peace of mind" that should my needs change I am not going to be penalized. Admittedly was a bit hesitant at first to move to a less traditional provider, but now that I have... I am never looking back!
#32 : JAN 28th, 2013 : Raymond
Followed the recommendation of one of my neighbors and went with Callcentric for my home line. I was a bit hesitant to get started with VoIP but from his ringing endorsement and the fact that they have an "A+" rating with the Better Business Bureau; I decided to give them a try. What a difference! Was able to get up and running the same day I ordered service. With a Bring Your Own Device service the responsibility of configuring your hardware does fall entirely on the customer side, but Callcentric offers one of the most largest libraries of detailed configuration guides of any provider around. Got my Obi202 up and running in a matter of minutes and the Customer Service experience is the exact opposite of the inept service that I have been conditioned to expect from my years of being a Verizon Customer. Costs less, does more, sounds better... Simple as that.
#31 : JAN 24th, 2013 : Hugh
Switched from Vonage and never looking back! More features, crisper calls, better support, smooth and seamless port-in, need I say more? Compared to Vonage I am saving in the hundreds annually! Their customer support team had got to be one of the best in the industry; the first person you contact understands your concerns and is able to address them both quickly and appropriately. Worked extensively with me to help resolve a problem that was actually on my end, and unrelated to their service; I'm Impressed!
#30 : OCT 31st, 2012 : Vic
Callcentric provided a fine, reliable service for us for the past 3 years or so. However, almost the entire October of 2012 has been a disaster. First, hackers allegedly stroke them with a "highly sophisticated DDOS attack", as they described it. Apparently Callcentric was very ill-equipped to handle this or any other emergency. In three weeks since the attack started, they still were struggling to get their equipment up and running smoothly again. No they clai the hurricane Sandy did so much damage that they are unable to provide any service at all and even their website is down. I'm not sure they can survive this. People running a telephone company need to have decent security system in place, power backup equipment working, etc. I don't even notice any resolve on their part to save their company from demise. They avoid even tweeting about what's going on, issuing like one short, meaningless tweet per day. I think it's time to say good bye. RIP Callcentric.
Comment by Logikal1 on 8/3/2013 : This is an unfair post. U say Callcentric was great til hit by DDOS attacks. DDOS's have disabled major carriers as well as banks & gov't agencies, some of whom spend millions on protection. Cyber-themselves shut down dozens of big companies daily around the globe. The problem's so widespread it's now a crime in over 70 countries. In the US it's a federal crime that'll get you 10 years in Club Fed & a $250K fine. Then they're victims of Sandy. Don't u read the news? Almost all companies were knocked out after it hit. No power & ALL phones were down - some for a month or more as poles & towers were knocked out for 4-9 weeks. So cut this company some slack. FYI: I'm NOT a customer or an employee - just observant.
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#1 : Posted by Susan on May 3rd, 2013:
Been using Callcentric for a year or so, works well and saving me money!
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