The below provides a quick overview of the user submitted reviews for Callcentric.
Use the tabs below to navigate to user reviews and user questions and answers sections.
Coming from a respectable background in telecommunications, the company CallCentric that was founded in 2001, and this somewhat low-key company is one of the better kept secrets of the VoIP world.
The CallCentric service has been designed for ease of use and has abundant plans to meet the needs of all customers. The service is compatible with just about all of the most popular SIP Compliant Platforms, including: ATA Adaptors, IP Phones, IPPBX Systems (Asterisk, Trixbox, 3CX, etc). Many third party ATAs are also supported, such as those made by Grandstream, Obihai, Linksys, Cisco and D-Link. There are also mobile applications available for Android and iOS devices which is a great way to make and receive calls on the road using your smart phone. It also enables you to make very low cost International calls from your smart phone, with outgoing caller ID that represents your CallCentric number rather than your cell number.
Crisp and clear, land-line quality service. Allows you the freedom to customize your services based on your actual needs/usage patterns, by independently selling its inbound and outbound calling plans. Products are available under BOTH the Flat-Rate Unlimited and Pay-Per Use service models and the advertised price is what you pay as there are no hidden fees or taxes. Users can also make completely free calls to other CallCentric users who have active accounts, regardless of their location.
Knowledgeable customer support is available 365 days per year and is available to both free and paid Customers
Included value added services such as free NY phone numbers, telemarketer block, IVR (Automated Attendant), SIP URI calling, fax reception feature, T38 support, ability to submit custom CNAM update requests via portal, Callcentric Android/iPhone app, free vanity toll-free number searches and more.
For those wanting to know if they can port their number over from another provider, CallCentric has a neat Local Number Portability (LNP) tool that will test your existing number to see if your number can be transferred over. Extensive footprint for LNP and new DIDs (US50, Canada, Toll-Free, and over 48 international countries).
The plans are split by inbound and outbound calling and most customers need both. The plan pricing is reasonable though.
The user is responsible for configuring their own device as there is no remote provisioning option currently available. However, for the standard home service using a telephone, setting up an ATA is not a difficult process. To help make this process easy, there are some good troubleshooting and setup FAQs on the Callcentric website. Also note that you are responsible for purchasing the ATA device independently (i.e. Bring Your Own Device - BYOD) as the company does not sell any hardware or offer it on a "free" lease basis.
No flat-rate annual plans are currently available.
Not the absolute cheapest phone service option currently available.
The Bottom Line
CallCentric is a great way to inexpensively replace a landline and many different plans are provided in order to meet your calling needs. Overall the services offer a blend of aggressive pricing and good quality of service that has resulted in great reviews from users to date. There is a lot of flexibility in allowing new users to fully customize their services. This could however potentially be a little confusing for some new users.
Note that it is a BYOD service and the amount of configuration required for the softphones or ATAs may be somewhat challenging for some customers, although good supporting documents are provided by CallCentric.
Callcentric does not claim to be cheapest service on the market and it does not offer any annual plan options. The plethora of free value added services and features along with good customer support, excellent voice quality, and good user reviews, does however make Callcentric a strong candidate for anyone that is searching for a new phone service.
Author: Andy Forgrieve
Callcentric received it's first review back in January 2008 on WhichVoIP. Since then a steady flow of mostly positive reviews have been continuing, leading to an excellent overall average rating and a very high recommended percentage score.
...Costs less, does more, sounds better... Simple as that...
Callcentric reviews are listed in chronological order.
#38 : JAN 12th, 2014 : Ivan
The flexibility on their services and pricing is highly attractive. You could literally tailor your best option according to your needs, from free of charge to Business service you could always manage your features even with limited VOIP experience or savvy. Pricing like any other VOIP provider is very attractive but is not the most competitive across all options (specially on international rates) but it compensates with their customer service, their user friendly inter-phase and their many features (most of them free of charge).
#37 : APR 13th, 2013 : Adam
I am extremely please with Callcentric sound quality and AMAZING customer service. I had trouble setting up my IP Phone, but their tech support will respond to my messages within just minutes. I walked me through all the setup and now I am up and running. The sound is nice and clear, so far I haven't had any outage and there are so many features, I don't think I will even use more than 20%. Overall, I am extremely please and I highly recommend this company.
#36 : MAR 21st, 2013 : Jeff
I have used callcentric for years for both business and personal voip. They have awesome customer service unlike some other companies whose customer service department has disappeared like magic (hint hint).
#35 : MAR 21st, 2013 : Muhammad
East or West - Callcentric is the best
#34 : FEB 12th, 2013 : Martin
This is how phone service SHOULD BE! Pay per use plan has me averaging about $12-$14 per month, at least a $20 monthly Savings versus Comcast. Strongly recommended!
#33 : FEB 7th, 2013 : Jim
When my service bundle pricing expired from Verizon, my monthly pricing with them skyrocketed:( While I wanted to find a more affordable solution, I didn't want to make any sacrifices in terms of quality or reliability. With Callcentric, I have found everything I was looking for and more. My total phone service bill is now under $15 per month including ALL taxes and fees. The line quality rivals what I was receiving from Verizon and at less than half the price. Callcentric also offers "Call Treatments" which have been an absolute blessing when it comes to blocking unwanted callers.. With Callcentric, I choose the exact hardware I want to use and the exact plan that fits my usage; because their service is month to month I have "peace of mind" that should my needs change I am not going to be penalized. Admittedly was a bit hesitant at first to move to a less traditional provider, but now that I have... I am never looking back!
#32 : JAN 28th, 2013 : Raymond
Followed the recommendation of one of my neighbors and went with Callcentric for my home line. I was a bit hesitant to get started with VoIP but from his ringing endorsement and the fact that they have an "A+" rating with the Better Business Bureau; I decided to give them a try. What a difference! Was able to get up and running the same day I ordered service. With a Bring Your Own Device service the responsibility of configuring your hardware does fall entirely on the customer side, but Callcentric offers one of the most largest libraries of detailed configuration guides of any provider around. Got my Obi202 up and running in a matter of minutes and the Customer Service experience is the exact opposite of the inept service that I have been conditioned to expect from my years of being a Verizon Customer. Costs less, does more, sounds better... Simple as that.
#31 : JAN 24th, 2013 : Hugh
Switched from Vonage and never looking back! More features, crisper calls, better support, smooth and seamless port-in, need I say more? Compared to Vonage I am saving in the hundreds annually! Their customer support team had got to be one of the best in the industry; the first person you contact understands your concerns and is able to address them both quickly and appropriately. Worked extensively with me to help resolve a problem that was actually on my end, and unrelated to their service; I'm Impressed!
#30 : OCT 31st, 2012 : Vic
Callcentric provided a fine, reliable service for us for the past 3 years or so. However, almost the entire October of 2012 has been a disaster. First, hackers allegedly stroke them with a "highly sophisticated DDOS attack", as they described it. Apparently Callcentric was very ill-equipped to handle this or any other emergency. In three weeks since the attack started, they still were struggling to get their equipment up and running smoothly again. No they clai the hurricane Sandy did so much damage that they are unable to provide any service at all and even their website is down. I'm not sure they can survive this. People running a telephone company need to have decent security system in place, power backup equipment working, etc. I don't even notice any resolve on their part to save their company from demise. They avoid even tweeting about what's going on, issuing like one short, meaningless tweet per day. I think it's time to say good bye. RIP Callcentric.
Comment by Logikal1 on 8/3/2013 : This is an unfair post. U say Callcentric was great til hit by DDOS attacks. DDOS's have disabled major carriers as well as banks & gov't agencies, some of whom spend millions on protection. Cyber-themselves shut down dozens of big companies daily around the globe. The problem's so widespread it's now a crime in over 70 countries. In the US it's a federal crime that'll get you 10 years in Club Fed & a $250K fine. Then they're victims of Sandy. Don't u read the news? Almost all companies were knocked out after it hit. No power & ALL phones were down - some for a month or more as poles & towers were knocked out for 4-9 weeks. So cut this company some slack. FYI: I'm NOT a customer or an employee - just observant.
#29 : OCT 21st, 2012 : Joe
I used to really like Callcentric...no more! For the last two weeks they have been experiencing security breaches that have crippled their services. They simply have not been up to the task for managing this crisis. I have had multiple trouble tickets open for days without being answered. So I have been without reliable phone service for WEEKS as a result. Emails to them pleadng for help have been IGNORED! Avoid these clowns at all cost
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#1 : Posted by Susan on May 3rd, 2013:
Been using Callcentric for a year or so, works well and saving me money!
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