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Callcentric Reviews and Ratings

The below provides a quick overview of the user submitted reviews for Callcentric.

Service Provider Average User Rating Total Reviews Users Who Recommend
Callcentric (4.5) 39 Reviews 85%

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The CallCentric Review

Coming from a respectable background in telecommunications, the company CallCentric that was founded in 2001, has a relatively small presence on the internet and social media. However, this low-key company is one of the better kept secrets of the VoIP world.

The Good

The CallCentric service has been designed for ease of use and has abundant plans to meet the needs of all customers. You can use the service either through third party softphone software on your computer or by using a regular telephone that connects to an Analog Telephone Adapter (ATA). Many third party ATAs are supported, such as those made by Grandstream, Linksys, Cisco and D-Link. There are also mobile applications available for Android and iOS devices - this is a great way to make and receive calls on the road using your smart phone. It also enables you to make very low cost International calls from your smart phone, with outgoing caller ID that represents your CallCentric number rather than your cell number.

You can make completely free calls to other CallCentric users who have active accounts, regardless of their location. If you need the ability to call people outside of the CallCentric user base, whether that be a landline, a cell phone or even an International destination, there are very inexpensive plans available for this, including Pay-per-call and Flat-rate plans.

For those wanting to know if they can port their number over from another provider, CallCentric has a neat Local Number Portability (LNP) tool that will test your existing number to see if your number can be transferred over.

The Bad

The plans are split by inbound and outbound calling and most customers need both. The plan pricing is reasonable but starts to add up when you consider both inbound and outbound calling. Often there are better overall plan rates elsewhere but really it depends on your calling patterns.

If you have not tinkered with many third party softphone applications, the prospect of properly configuring your settings may seem tedious. For the standard home service using a telephone, setting up an ATA is not a difficult process but it is a deterrent when compared with other similar solutions that are plug and play i.e. pre-configured. However, there are some good troubleshooting and setup FAQs for this on their website, which may help. Also note that you are responsible for purchasing the ATA device independently (i.e. Bring Your Own Device - BYOD) which is an extra hassle as many other VoIP providers give these devices away for free when you sign up for service. On the subject of help, all support is web based so instant resolution to a problem not covered in the support section is unlikely.

The mobile App integrates with existing contact lists within the application but in order to upload this to your account's phone book, you must first export your contacts into .CSV file and upload the file to the web.

One other point to note is regarding the signing up process, as you are automatically placed into a CallCentric directory for email marketing - this may be a problem for anyone seeking high anonymity.

For businesses that require vanity toll free numbers, if you try and port this out of CallCentric inside 6 months of service, there is a $50 fee per DID. If greater than 6 months of service, this fee drops to $25.

The Bottom Line

  • IP Freedom: Free calling between Callcentric users.
  • Pay Per Minute (inbound): USA/CAN 1.5c/minute receive calls only. $1.95/month fee.
  • Personal Unlimited (inbound): USA/CAN unlimited incoming calls. $5.95/month fee.
  • International Unlimited (inbound): 40 International countries unlimited incoming calls. $24.95/month fee.
  • Pay Per Call (outbound): No monthly fee, just pay as you go. Low rates Internationally, US/CAN from around 2c/minute.
  • North America 500 (outbound): 500 minutes/month USA/CAN for $6.95/month.
  • North America 1000 (outbound): 1000 minutes/month USA/CAN for $12.95/month.
  • North America Residential (outbound): Unlimited minutes/month USA/CAN for $19.95/month.
  • World Select Residential (outbound): Unlimited minutes/month 35 countries for $29.95/month.

Overall Thoughts

CallCentric is a great way to inexpensively replace a landline and many different plans are provided in order to meet your calling needs. It is worth calculating the overall costs for inbound and outbound calling based on your particular calling patterns as there may be better pricing options elsewhere, it really just depends how much inbound and outbound calls you typically have in a given month.

Note that it is a BYOD service and the amount of configuration required for the softphones or ATAs can be too involved for some customers, although good supporting documents are provided by CallCentric.

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Author: Andy Forgrieve

Callcentric Reviews Summary

Total Number 39 5 Stars 31
Recommended: YES 33 4 Stars 3
Recommended: NO 6 3 Stars 2
Average Rating 4.5 2 Stars 3

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