RingCentral Reviews and Ratings

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RingCentral (4.5)
181 Reviews
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Ringcentral Review by WhichVoIP

Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.

The Good

Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.

Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.

Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.

There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.

The feature set is rich, with additional features being added regularly. Some standout features are as follows:

  • HD video meetings for the enterprise plan (up to 25 attendees).
  • Web and audio conferencing (up to 1000 attendees).
  • Business grade SMS.
  • Automatic call recording which is great for monitoring and training new staff. Only for premium and enterprise plans.
  • Mobile Apps for iOS, Android and Blackberry. Take your business phone system on the road.
  • Outlook and SFDC integration for premium and enterprise plans. For example, automatically show a customer's details on your screen when they call.
  • Presence. Determine the status of a person (e.g. available, busy or hold) before calling them.
  • Internet fax.

Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.

IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.

Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.

The Bad

The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.

If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).

Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.

When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.

Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.

Industry Awards

  • American Business Awards Bronze Stevie Award winner for Customer Service Team of the Year (2015)
  • Internet Telephony TMC Labs Innovation Award (2014).
  • TMC customer magazine CRM excellence award (2014).
  • TMC Unified Communications Product of the Year Award (2014).
  • TMC Internet Telephony Product of the Year Award (2014).
  • Global Business Excellence Award.
  • The Big Idea Award 2014 (from the International Business Forum's Venture Capital Investing Conference).
  • The Cloud Innovation World Cup Award for ICT Business Services.

The Bottom Line

  • Office Standard (2-19 users) under contract : From $24.99/month/user. Jumps to $29.99 when no contract in place.
  • Office Premium (2-19 users) under contract : From $34.99/month/user. Jumps to $39.99 when no contract in place. Adds on Salesforce integration and automatic call recording.
  • Office Enterprise (20-99 users) under contract : From $44.99/month/user. Jumps to $49.99 when no contract in place. Adds on HD video conferencing and online meetings.
  • Professional Pro : $9.99/month. 300 minutes, 2 extensions.
  • Professional ProPlus : $19.99/month. 1000 minutes, 5 extensions.
  • Professional ProPower : $24.99/month. 2000 minutes, 10 extensions.

Overall Thoughts

The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.

The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.

It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.

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Author: Andrew


RingCentral Overview

Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.

...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....

All User Reviews (Page 1 of 19)

Summary
Total Number 181 5 Stars 134
Thumbs Up 158 4 Stars 23
Thumbs Down 23 3 Stars 12
Average Rating 4.5 2 Stars 7
More Providers 1 Star 4

RingCentral reviews are listed in chronological order.

Great Service

Overall rating (4.6)

#181 : MAR 26th, 2016 :

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The Chat line took some time (5 minutes) to get started. Once we began, I felt comforted that the support person was able to understand my problem and quickly guide me through to resolution, which is what happened. I also appreciate that the support person called my line this morning to ensure that everything was working correctly, that I had no further issues, and that I was satisfied with my experience. Thank you!

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Always high quality customer service provided!

Overall rating (5)

#180 : MAR 23rd, 2016 :

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The quality of customer service I receive every time I contact RingCentral Support is consistently exceptional! Thank you!

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Michael Fomkin Reviews RingCentral

Overall rating (5)

#179 : MAR 18th, 2016 :

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Amazing company, highly recommend RingCentral.

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Very good features and service

Overall rating (5)

#178 : FEB 18th, 2016 :

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RingCentral has consistently provided high quality sound, relevant business phone features and friendly customer service for eight months now. I am very satisfied with their overall performance so far! Like all Internet based services, your Internet quality (upload & download speeds) should be good and configured properly so as to achieve good quality voice sound.

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Outstanding feature set.

Overall rating (4.2)

#177 : FEB 18th, 2016 :

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The feature set of RingCentral and the ability to use a SoftPhone (computer software with computer headset; negating the need to purchase phone hardware) and integration with my smart phone were driving reasons for choosing RingCentral. Only issue is that the softphone app on my computer tends to crash and turn off for no explicable reason a few times a week. This software also did have usability issues and outright bugs, but frequent updates have resolved most issues. Still recommended.

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The worst imaginable!

Overall rating (1)

#176 : DEC 20th, 2015 :

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Have had "service" with RingCentral for one year. In that time we have had daily problems with dropping calls, or clients not being able to reach us at all by phone. Up to 7 times an hour, the phone rings once then drops. My clients have taken to emailing us or coming by my store to make sure that we are still in business. RingCentral's helpline continues to blame us for dropping calls, and their opinion is that my clients call us, wait for it to ring and then hang up. Read the reviews on Yelp, as, unfortunately, our experience is typical. 90% 1 star reviews on Yelp, with a handful of 5 star raves from people with no other reviews. When someone does reach us, the call goes in and out, or often sounds like they are calling from underwater. I NEVER write bad reviews--but if my note can stop someone from what my company has gone though--it's worth it. If there had been even a weak attempt to help us--instead of blaming us for our nonexistent phone service--I would not be so vigilant about this matter. RingCentral has been my single worst business decision in 30 plus years of business ownership.

VISITOR/PROVIDER FEEDBACK:

Brian (March 4th 2016) : Are you sure your issues were not network related? Its sounds more like a networking issue then Ringcentral's service.

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Excellent customer care

Overall rating (4.8)

#175 : NOV 13th, 2015 :

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They do all they can to help you with any issues. They take customer care very seriously. Excellent service, worth every penny. Gives a professional look to your company.

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Used to be better, disappointment is consistent now

Overall rating (3.4)

#174 : NOV 5th, 2015 :

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Customer service is no longer easy. I've been with RingCentral for 4 years and have placed several of my clients there. Getting to be more trouble than they're worth. I'm shopping. Programming is harder now that they're trying to make everything "easier", it's just harder to find the more advanced options and they're getting more expensive and taking away benefits.

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I am changing my fax to RingCentral!

Overall rating (5)

#173 : SEP 5th, 2015 :

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I am changing my fax (of 8 years with eFax) to RingCentral and working with my RingCentral Account Manager and your Tech Support were STELLAR! Both VERY Helpful, Friendly & Knowledgeable! They really worked 'with' me setting everything up and always friendly with any questions I have. I am looking forward to a very long relationship with RingCentral with this kind of service!

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Great customer service

Overall rating (4.6)

#172 : AUG 12th, 2015 :

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We were having frequent choppy call quality for several weeks and I was told by my IT guy that it was a RingCentral issue, RingCentral said it was Comcast, and Comcast said it was our equipment. It turned out it was a Comcast issue, not a RingCentral issue but we could not have diagnosed the problem without the rep's help and the tests that he ran. He was a huge help in getting it resolved.

VISITOR/PROVIDER FEEDBACK:

Kasytes (August 14th 2015) : I am looking into getting RingCentral, and we also have Comcast for our internet service. Would you please share how you solved the Comcast issue you describe here? Much appreciated!

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 181 5 Stars 134
Thumbs Up 158 4 Stars 23
Thumbs Down 23 3 Stars 12
Average Rating 4.5 2 Stars 7
More Providers 1 Star 4
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