The below provides a quick overview of the user submitted reviews for RingCentral business VoIP phone service.
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Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.
Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.
Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.
Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.
There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.
The feature set is rich, with additional features being added regularly. Some standout features are as follows:
Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.
IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.
Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.
The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.
If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).
Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.
When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.
Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.
The Bottom Line
The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.
The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.
It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.
Author: Andy Forgrieve
Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.
...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....
RingCentral reviews are listed in chronological order.
#147 : SEP 17th, 2014 : JR
A non-technical person at my company chose RingCentral to replace our very reliable POTS lines primarily for tracking call time of a new sales team. The reliability of the service is horrible, and getting technical support almost impossible. Their first line technicians know very little about networking. Getting a call back from someone on their "QoS" team is practically impossible. I was told they would call in the morning before 10AM from one of the members of their "QoS" team. They say they have 24/7 support, but no one with any networking knowledge besides, "Is the cable plugged in?" is available after 5PM their time. It's really 8x5 support on their network side. So we had a serious problem with calls losing all sound for 5-10 seconds at a time. This was happening every 20-60 minutes, and during live calls with customers and such. This happened to all the RingCentral phones we had--about 10 of them--and at the same time. This went on for about 5 weeks. We made many repeated attempts unsuccessfully at getting any support from them. Nothing on our network had changed with it start. Magically, and without intervention on our part, the problem appears to have stopped happening after about 5 weeks. We were never given a reason. We found many other users reporting the same problem without any resolution. RingCentral is highly unreliable, at least that's the experience I've had with my company. We are currently implementing an in-house solution. Also, this wasn't a WAN capacity issue, we have a full gigabit fiber Internet connection in this office, to AT&T no less. Avoid these guys like the plague. Any cost savings we would have gotten were more than lost by the cost of our in-house Network Engineers wasting their time on this problem.
#146 : SEP 11th, 2014 : Marshall
Very knowledgable and helpful when you call for support! The sales process always goes smoothly, it is when you have a problem that you separate the good companies from the bad. My first challenge was met by a helpful support person who was able to resolve all of my issues immediately!
#145 : SEP 11th, 2014 : Nina
The Rep I spoke with was very courteous, I didn't feel rushed and she answered all my questions with ease and had a good amount of knowledge to offer.
#144 : SEP 10th, 2014 : Greg
I would like to see the Ring Central Mobile App. include call conferencing. As far as customer service and issue resolution you are the gold standard.
#143 : JUL 4th, 2014 : Sharon
Excellent service - they have been there to help me with any problems I have had. The phone quality is no different than a hard line telephone, and forwarding to my cell is simple. We have had no problems at all with Ring Central
#142 : JUN 26th, 2014 : Holly
This was an extremely easy conversion for me from start to finish. The cost was a huge determining factor and customer service was a bonus!
#141 : MAY 19th, 2014 : Alan
I just got RingCentral set up for a client in Southern California. Initially, I was hesitant to do the project as this was a vendor that the client recommended they wanted to work with. After speaking with their SE guy, I was really impressed with the solution and ease of managing the system. They setup was amazingly quick and the preconfig phones arrived as they indicated. The client has been raving about their phones and conferencing solution that I felt I needed to provide my feedback on here. Again, I definitely feel that RingCentral by far has the best solution out there.
#140 : APR 13th, 2014 : Molly
So I hate having to call them over and over and over again to have them to do what they said they would do. The billing and credit process is horrible and to this day I am not receiving the credits promised and owed!
#139 : APR 3rd, 2014 : Dan
We switched over to RingCentral less than one month ago. Our service rep explained the service not totally honestly. He stated that if we needed extra extensions that did not require a direct dial in line that there was no cost for it. LIES! After switching and using this service for less then one month we needed to expand our offices as we have offices all over Canada. Now we are being charged for each and every extension $29.99 per month. MUCH higher than any PBX service that even our local landline telephone company would charge us. When setting up our new office and getting my head office extension to ring to a new phone at the new office they disconnected the head office line. Once I noticed this one of there techs promised it would be fixed the next morning before I returned to the office. Two days later I am now back in head office with NO phone in my office for my receptionist to send calls to. So I now have to resort back to my cell phone. Their Response Team calls me this morning to inform me that if I want my Head Office extension to work I must pay another 29.99 per month for this phone. RingCentral will bend you over and stick it to you when ever they can. I ever purchased two (2) new receptionist phone from them to handle my business. NOW LOOKING FOR A NEW VoIP Carrier that does not screw people over!
Peter (Apr 17th, 2014) : I have been a customer of Voice-Ring for 5 years and they have excellent customer service.
#138 : APR 2nd, 2014 : Alan
Customer service people will tell you anything and do nothing? Two weeks and they still have not set up my ATA adapter. Several promises to call back, none actually called back at all.
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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
There are many ways to contact Ringcentral customer support, below you will find the best ways to do this. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|24x7 Phone Support||888-898-4591
24x7 - Office subscribers with 2 or more users.
Otherwise 13x5 support.
|Talk to a real person||Press 0 at prompt|
|USA based phone support||USA based|
|Online form / Email Support||Submit a ticket|
|Self Help Articles / Tutorials / Videos / Support / Live Chat||Support|
|Twitter Support||Twitter Support|
|Contact number for Cancelation||888-898-4591|
|Request a call back||Not Available|
|Money back guarantee||No risk 30 day trial for up to 4 users.|
#1 : Posted by Aryan on May 30th, 2013:
We use ring central service. So far okay haven't had any issues since 2009 thankfully.
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