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Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.
Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.
Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.
Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.
There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.
The feature set is rich, with additional features being added regularly. Some standout features are as follows:
Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.
IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.
Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.
The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.
If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).
Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.
When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.
Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.
The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.
The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.
It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.
Author: Andy Forgrieve
Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.
...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....
RingCentral reviews are listed in chronological order.
#176 : DEC 20th, 2015 : Cyndy
Have had "service" with RingCentral for one year. In that time we have had daily problems with dropping calls, or clients not being able to reach us at all by phone. Up to 7 times an hour, the phone rings once then drops. My clients have taken to emailing us or coming by my store to make sure that we are still in business. RingCentral's helpline continues to blame us for dropping calls, and their opinion is that my clients call us, wait for it to ring and then hang up. Read the reviews on Yelp, as, unfortunately, our experience is typical. 90% 1 star reviews on Yelp, with a handful of 5 star raves from people with no other reviews. When someone does reach us, the call goes in and out, or often sounds like they are calling from underwater. I NEVER write bad reviews--but if my note can stop someone from what my company has gone though--it's worth it. If there had been even a weak attempt to help us--instead of blaming us for our nonexistent phone service--I would not be so vigilant about this matter. RingCentral has been my single worst business decision in 30 plus years of business ownership.
#175 : NOV 13th, 2015 : Chenella
They do all they can to help you with any issues. They take customer care very seriously. Excellent service, worth every penny. Gives a professional look to your company.
#174 : NOV 5th, 2015 : Becky
Customer service is no longer easy. I've been with RingCentral for 4 years and have placed several of my clients there. Getting to be more trouble than they're worth. I'm shopping. Programming is harder now that they're trying to make everything "easier", it's just harder to find the more advanced options and they're getting more expensive and taking away benefits.
#173 : SEP 5th, 2015 : Kim
I am changing my fax (of 8 years with eFax) to RingCentral and working with my RingCentral Account Manager and your Tech Support were STELLAR! Both VERY Helpful, Friendly & Knowledgeable! They really worked 'with' me setting everything up and always friendly with any questions I have. I am looking forward to a very long relationship with RingCentral with this kind of service!
#172 : AUG 12th, 2015 : Timothy
We were having frequent choppy call quality for several weeks and I was told by my IT guy that it was a RingCentral issue, RingCentral said it was Comcast, and Comcast said it was our equipment. It turned out it was a Comcast issue, not a RingCentral issue but we could not have diagnosed the problem without the rep's help and the tests that he ran. He was a huge help in getting it resolved.
Kasytes (August 14th 2015) : I am looking into getting RingCentral, and we also have Comcast for our internet service. Would you please share how you solved the Comcast issue you describe here? Much appreciated!
#171 : JUL 9th, 2015 : Teresa K
I was amazed at how efficient the customer support center was. I have grown accustomed to waiting on hold for a million years, being transferred around to finally land at a person that may not have the ultimate knowledge but has enough heart to attempt the resolution. NOT today! I am wowed at the few rings that it took to reach the exact person that was equipped to handle my issue, and to have the entire event resolved with a "trial run through" TWICE before I could finish making my afternoon tea. THANK YOU RINGCENTRAL!
#170 : JUL 9th, 2015 : Lawale
I've had RingCentral for 6 years now. It keeps improving and innovating, and that's what helps make it great. Problems if they ever arise are resolved immediately.
#169 : JUL 7th, 2015 : Preston
The representative did an excellent job in assisting me. She expedited my case and I am very grateful. Thanks
#168 : JUL 3rd, 2015 : Marc
The technical support has been great! Even when I couldn't get a first call resolution a few weeks ago as we worked on provisioning some 3rd party phones, I never walked away feeling unsatisfied with the call. As Director of Operations here at Alterra Care LLC, I've worked my way up the IT chain and I've seen some horrible call centers in my day, but I can honestly say that RingCentral has one of the best . Very professional. Very considerate of my time and you guys LISTEN. So please keep up the good work. You have solidified me and my company as loyal customers. Thank you.
#167 : JUN 23rd, 2015 : Tori
The person who helped me was amazing. When I called I had no idea how complicated what I was trying to do was. She walked me through all of it and also helped me with two other issues I was having. She was patient and knowledgable and even educated me on the issues so that I would be able to fix them myself in the future without having to call up. I honestly cannot say enough good things about my experience with RingCentral.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
There are many ways to contact Ringcentral customer support, below you will find the best ways to do this. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|24x7 Phone Support||888-898-4591
24x7 - Office subscribers with 2 or more users.
Otherwise 13x5 support.
|Talk to a real person||Press 0 at prompt|
|USA based phone support||USA based|
|Online form / Email Support||Submit a ticket|
|Self Help Articles / Tutorials / Videos / Support / Live Chat||Support|
|Twitter Support||Twitter Support|
|Contact number for Cancelation||888-898-4591|
|Request a call back||Not Available|
|Money back guarantee||No risk 30 day trial for up to 4 users.|
#2 : Posted by Tony on May 7th, 2015:
Great company, nice people and awesome product.
#1 : Posted by Aryan on May 30th, 2013:
We use ring central service. So far okay haven't had any issues since 2009 thankfully.
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