The below provides a quick overview of the user submitted reviews for RingCentral.
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Ringcentral are located in San Mateo, California and are a privately held company backed by established Silicon Valley based venture capitalists. Founded in 2003 it's core focus is on providing professional cloud based business communication solutions. In a nutshell, providing business-class phone service is it's bread and butter. Ringcentral also have a neat internet fax solution which is all software based so you can finally retire that old fax machine!
A selection of well-known companies that use Ringcentral services include Applebee's, TRUSTe, RocketLawyer, and Dessange. These companies are among ten's of thousands of businesses that rely on Ringcentral for business phone service needs. Below you will find reviews submitted by real users of Ringcentral phone services. We recommend using these reviews to help re-enforce any decision making but do not hinge the whole decision on reviews alone.
If you want to see every feature available in it's flagship phone plan then visit our comprehensive feature comparison page. Continue below for user submitted reviews dating back to 2010. Overall, Ringcentral have a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.
...from my first contact to post sales to install to daily usage, RingCentral was there the entire way for me and my customer...
RingCentral reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#123 : DEC 4th, 2013 : Susan
We've had RingCentral since 2010. I honestly have not been pleased with the support until recently. The help I received was not at all knowledgeable. Over the last few months I have noticed a HUGE improvement! The questions I've had were answered perfectly and quickly! I don't know what you did to improve your customer service and the technical knowledge but I am VERY, VERY impressed
#122 : OCT 17th, 2013 : Randi
Representative I spoke with was great. Patient, knowledge and fixed my problem when previous reps couldn't.
#121 : OCT 17th, 2013 : Robert
The support person was knowledgeable, and very courteous and got what I needed done.I have always gotten what was needed by a polite and efficient employee at Ring Central. They have always been well mannered and knowledgeable whether tech support or customer service They have always been well mannered and knowledgeable and eager to help.
#120 : OCT 5th, 2013 : Thierry
After submitting my ticket, the problem has been resolved without me having to do anything. Great service! Also it has been resolved quickly.
DESIREE (RingCentral): 10/7/2013 - Glad your support was fast and resolved your case. That's exactly the kind of support we try to provide. :)
#119 : OCT 4th, 2013 : Roman
We have only had great experience with every aspect of Ringcentral, both from a technical perspective and most of all, great customer service.
DESIREE (RingCentral): 10/7/2013 - Thank you so much, Roman! :)
#118 : OCT 3rd, 2013 : Robert
Having been with Ring Central for six months I have never been disappointed with the help given to me. Whether it was a small question or if it was a technical question that was involved the person I spoke to was courteous and got my issue resolved. There customer service has always been the best in resolving any questions I had. After dealing with other phone services I would say they have been my best experience yet.
DESIREE (RingCentral): 10/3/2013 - This is great to hear! That last thing we'd want to do is disappoint. Thanks, Robert.
#117 : OCT 3rd, 2013 : Janet
GREAT Customer Service. ALL the folks I speak with are SO helpful and polite. They work with me until the problems are solved. Thank you!
DESIREE (RingCentral): 10/3/2013 - That's what we love to hear! Thanks, Janet.
#116 : OCT 2nd, 2013 : Dan
You guys are great! I've already been recommending you to my friends and customers. I'm paying half of what I was paying for my traditional provider, and have far more control, features, and call quality.
DESIREE (RingCentral): 10/3/2013 - Love it - thanks for referring us, Dan! Let me know if there is anything you ever need! :)
#115 : OCT 2nd, 2013 : Ed
Your Support person that handled my case was very patient, informative, and helpful in resolving my issue. His constant show of respect while dealing with a frustrated customer was very professional. Extremely impressive and a great asset to your company.
DESIREE (RingCentral): 10/3/2013 - Amazing feedback. I'll get this to our Support team and hopefully we can find who supported you!
#114 : OCT 2nd, 2013 : Carol
The gentleman who handled my call we VERY friendly and helpful. He was so personable that he gave me a very positive feeling about using your services. I had a very positive experience. Thank you for great customer service.
DESIREE (RingCentral): 10/3/2013 - Love it! Calling for support is never a great experience so I'm happy that the experience ended up positive!
#113 : SEP 21st, 2013 : Alex
Sound quality is very good, obviously the most imortant feature. The cost is lower than most providers. Call handling features don't work quite like I would hope. Customer service is sub-par, I guess you get what you pay for. To RingCentral's credit they have been adding and making features better. No doubt a GREAT value, if you don't need all the bells and whistles.
Comment by Desiree at RingCentral 0n 9/23/2013: Thanks for the honest feedback, Alex. We are working hard to make the product better so I've sent your feedback to our product team. Please let me know if there is anything you need.
#112 : AUG 14th, 2013 : Chancey
The young man from Ring Central assisting me was extremely helpful. I really appreciate his in depth research of the issue. I felt he went above and beyond his required job performance. Thanks!
Comment by Desiree at RingCentral on 8/14/2013 : Woo hoo! Thanks for sharing! :)
#111 : AUG 14th, 2013 : Luke
RingCentral is the best. We are a small company and they provide the best customer service! They provide better customer service than any other vendor we use for any business service. We love them.
Comment by Desiree at RingCentral on 8/14/2013 : That's awesome, Luke! Means a ton. :)
#110 : AUG 14th, 2013 : Andrew
Every phone rep I've worked with has gone above and beyond. This company has certain features that have yet to be implemented. Even in those rare cases the customer support team always has a work around in place they will be happy to walk you through. Great service!!
Comment by Desiree at RingCentral on 8/14/2013 : Awww thanks, Andrew. I'll make sure our support team gets your feedback. :)
#109 : AUG 14th, 2013 : Max
We migrated to Ring Central 5 years ago and have had zero bad experience or failed service with them! In the few times we needed some hand holding to figure something out, their support was EXTREMELY accurate, patient, and friendly. Quite simply, I can't imagine having a more dependable and powerful phone provider than Ring Central!! ;)
Comment by Desiree at RingCentral on 8/14/2013 : Thanks, Max! Glad to still have you with us and hope that you don't have to contact us (for support) very often. :) But don't forget to say hello every now and then on Twitter @RingCentral!
#108 : AUG 13th, 2013 : John
RingCentral is clearly investing in building an ever-improving service. The quality and features have grown nicely over the past few years and their 24x7 live support is always among the best I've encountered.
Comment by Desiree at RingCentral on 8/14/2013 : Glad you noticed, John! We really are trying to create the best support and user experience possible. I hope we continue to move in the right direction. Thanks so much for the feedback.
#107 : AUG 13th, 2013 : Mike
Great service & features that appear to be getting even better from what I saw on the webinar! Your support staff are timely and great also! Keep up the great work.
Comment by Desiree at RingCentral on 8/14/2013 : Sweet you attended the webinar! We want to provide the best product around and are working hard to implement features that users request.
#106 : AUG 13th, 2013 : Lucy
Working with you has been a pleasure, an excellent example of how to create good customer relations. I'm glad to hear that you are following up to see if there is a problem; if a customer has difficulty, that is a problem, so improvements to create a more user friendly interface are always worth doing. Thank you for your prompt responses with all my concerns, patience, and courtesy. All the best to you...Keep up the good work and I really appreciate your help!
Comment by Desiree at RingCentral on 8/14/2013 : I'll make sure to get your feedback to the right people, Lucy! We also have created a new community for you to get help from (community dot ringcentral dot com).
#105 : AUG 13th, 2013 : Kayla
The gentleman I worked with was very polite, knowledgeable, and courteous. I appreciated his efforts to fix to the problem, which he did. Also, when I was confused by something, he was very kind, and would comment to assure me that it was a normal confusion; he was very empathetic, which I truly appreciated!
Comment by Desiree at RingCentral on 8/14/2013 : Glad to hear you had a great experience. :) Thank you so much for sharing.
#104 : AUG 6th, 2013 : Brian
The level of service we've received from our account manager Gemeleen and her colleagues has been outstanding.
Comment by Desiree at RingCentral on 8/14/2013 : Woo hoo! I'll make sure she gets your feedback. Thanks! :)
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