The below provides a quick overview of the user submitted reviews for RingCentral business VoIP phone service.
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Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.
Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.
Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.
Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.
There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.
The feature set is rich, with additional features being added regularly. Some standout features are as follows:
Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.
IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.
Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.
The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.
If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).
Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.
When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.
Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.
The Bottom Line
The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.
The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.
It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.
Author: Andy Forgrieve
Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.
...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....
RingCentral reviews are listed in chronological order.
#158 : NOV 20th, 2014 : Rich
Pro: Easy transition from our AT&T analog service to Ringcentral OfficeAtHand (AT&T's rebranded VOIP). Great sound quality probably from our managed AT&T high-bandwidth data service. Support is always ready to help by answering questions or performing reconfiguration requests. Cons: Can't think of any cons right now - so far all the reconfigs have made the VoIP service work the way we need it to.
#157 : NOV 20th, 2014 : Mark
I was very anxious when I first called in because one of my marketing numbers had been dropped and replaced by a number I imported. Not sure how that happened but the technician was able to get the number back for me!
#156 : NOV 11th, 2014 : Mike
Im not sure what else I could say without keeping it very short and simple here...KEEP UP THE GREAT WORK!
#155 : NOV 11th, 2014 : Cherri
I was very pleased with the customer support representative's level of professionalism and expertise.
#154 : NOV 6th, 2014 : Brittany
Great services provided. Our office uses 6 different phone lines which all have personal fax, text messages and incoming/outgoing calls which are perfect for reaching out to our residents. Every representative that I have spoke to regarding a small problem have been courteous and patient and efficient in fixing our problems.
#153 : NOV 5th, 2014 : JOEL
I began using VoIP telephone service about six years ago. I would describe this service as adequate at best. When I changed to RingCentral the difference was hard to over-state. The quality of the calls and the features are extraordinary and I have recommended this service to many of my largest clients.
#152 : NOV 5th, 2014 : Shera
Another awesome super helpful representative as per usual :) Thank you, they are always quick to help and very knowledgeable
#151 : NOV 5th, 2014 : Ann
The Customer Service department at RingCentral was so helpful. They solved our issues quickly. And, I was able to speak to someone immediately. Didn't have to constantly listen to menus and prompts. Very professional.
#150 : OCT 28th, 2014 : Lucy
Keep up the good work! Hope that you can add autodialing feature in the future, like linking leads from excel to ringcentral phone. This will help improve productivity to company users that are especially doing telemarketing.
#149 : OCT 8th, 2014 : Vicki
The person I spoke too was very nice, answered all my questions, and helped settle the issue that I had. I feel that this person went over and above their regular duties!
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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
There are many ways to contact Ringcentral customer support, below you will find the best ways to do this. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|24x7 Phone Support||888-898-4591
24x7 - Office subscribers with 2 or more users.
Otherwise 13x5 support.
|Talk to a real person||Press 0 at prompt|
|USA based phone support||USA based|
|Online form / Email Support||Submit a ticket|
|Self Help Articles / Tutorials / Videos / Support / Live Chat||Support|
|Twitter Support||Twitter Support|
|Contact number for Cancelation||888-898-4591|
|Request a call back||Not Available|
|Money back guarantee||No risk 30 day trial for up to 4 users.|
#1 : Posted by Aryan on May 30th, 2013:
We use ring central service. So far okay haven't had any issues since 2009 thankfully.
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