The below provides a quick overview of the user submitted reviews for RingCentral business VoIP phone service.
Use the tabs below to navigate to user reviews and user questions and answers sections.
Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.
Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.
Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.
Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.
There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.
The feature set is rich, with additional features being added regularly. Some standout features are as follows:
Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.
IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.
Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.
The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.
If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).
Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.
When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.
Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.
The Bottom Line
The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.
The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.
It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.
Author: Andy Forgrieve
Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.
...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....
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RingCentral reviews are listed in chronological order.
#167 : MAR 24th, 2015 : Pamela
The rep did a great job explaining how to setup the app on my phone so that I could use a direct dial local number instead of the main 800 number. They went above and beyond to look up how the login needed to happen so that it worked seamlessly. Very pleased with the service!
#166 : MAR 22nd, 2015 : Coleen
A few years ago I realized that the real credit to a great company begins with the HR department. They are the ones that make the tough decisions to find just the right person for the team. Well, congratulations, because Ringcentral HR have found a great team player in Aileen. Phone support. I love Aileen... I have never been able to understand my RingCentral. Adding this phone system to our office was something that I delegated. When that person left, I realized that none of us knew how to make any changes, and that there were some mistakes on our end with the set up. I have called several times in the past, just hoping that someone would be patient with me to teach me over the phone, instead of the videos. Aileen did that for me today and even waited on the phone while customer support walked me thru the next step. If she hadn't been so very patient with me, I would have continued as a month to month customer, knowing that some day I would just opt out. However, Aileen is a RingCentral Super Star and she went above the normal customer service responsibilities to make certain I am a happy customer. Because of her exceptional level of quality assurance, I switched from month to month to an annual renewal plan, but more important than the conversion, she made my day. Thank you.
#165 : MAR 19th, 2015 : Samantha
The agent I dealt with was awesome. Although it took a very long time for me to get the problems fixed, and that was very upsetting to me, I am very glad that he took all that time to make sure everything was working correctly.
#164 : MAR 17th, 2015 : Sean
My problem ticket was handled with professionalism and respect that is rare. The first tier tech realized it was not in her realm, so she immediately passed it up to the second tier after confirming the issue still existed. The second tier was very helpful. Being the IT Director here, I really appreciated his technical explanation for what was going on and what he was doing about the situation. It would have been too much irrelevant information for a typical user, but for me it was appropriate.
#163 : FEB 26th, 2015 : Penny
I have used RingCentral for 2 years and I am happy with it. My phone number is my business phone number. I have it set to ring on my cell phone, which is a personal cell phone. My RingCentral calls have a different ring tone so I always know it is a business call. I can check my messages either from my cell phone (I have their app on my cell so I can see who called/check messages from in that app) or from my computer. I have it set up so I receive a text on my cell each time I miss a phone call and also each time someone leaves me a message. I am VERY HAPPY with RingCentral! Sound quality is very good 97% of the time. Sometimes when WiFi is weak, the call is weak. Apparently I can switch, mid-call, to using my cell's service instead of WiFi but I haven't tried this yet.
#162 : FEB 24th, 2015 : John
RingCentral is not only the most economical option for a phone system of any size but it also has more options than the competition. It is pretty easy to make the system do anything you want such as a company directory, which phones ring when, etc. If or when I expand my business, it will be easy for me to stay up and running during any transition period.
#161 : FEB 10th, 2015 : Lee
Our phone has been working improperly for over a week. They fix one problem which then seems to create another. They fix that then another problem starts, and it takes 24 to 48 hours just to get to talk with someone. Stay away.
RingCentral Support (February 12th 2015) : Hello, we are terribly sorry to hear that you are experiencing issues with your service for the last week. We are here to assist further, and want to help ensure all of your account problems are addressed and resolved. Please contact us with your account details. Once we receive your information we will escalate your case to our executive response team, and one of our top techs will contact you directly to help you troubleshoot further.
Lee (February 16th 2015) : WhichVoIP kindly passed on my contact information to Ringcentral. Now 4 days later I have still not been contacted, and my phone still does not work properly. I have called the corporate office, requesting to speak to a National Manager. Still no one has contacted me yet (as of this dated post).
#160 : JAN 13th, 2015 : Dennis
I have a toll free number in Canada that constantly gets calls from the USA with no one on the line. The do not call suggestion works in Canada but not for USA calls. I seem to have to restart my phone a fair bit and accessing my account is a problem at times in that all of a sudden my password is not recognized.
#159 : NOV 20th, 2014 : Rich
Pro: Easy transition from our AT&T analog service to Ringcentral OfficeAtHand (AT&T's rebranded VOIP). Great sound quality probably from our managed AT&T high-bandwidth data service. Support is always ready to help by answering questions or performing reconfiguration requests. Cons: Can't think of any cons right now - so far all the reconfigs have made the VoIP service work the way we need it to.
#158 : NOV 20th, 2014 : Mark
I was very anxious when I first called in because one of my marketing numbers had been dropped and replaced by a number I imported. Not sure how that happened but the technician was able to get the number back for me!
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
There are many ways to contact Ringcentral customer support, below you will find the best ways to do this. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|24x7 Phone Support||888-898-4591
24x7 - Office subscribers with 2 or more users.
Otherwise 13x5 support.
|Talk to a real person||Press 0 at prompt|
|USA based phone support||USA based|
|Online form / Email Support||Submit a ticket|
|Self Help Articles / Tutorials / Videos / Support / Live Chat||Support|
|Twitter Support||Twitter Support|
|Contact number for Cancelation||888-898-4591|
|Request a call back||Not Available|
|Money back guarantee||No risk 30 day trial for up to 4 users.|
#1 : Posted by Aryan on May 30th, 2013:
We use ring central service. So far okay haven't had any issues since 2009 thankfully.
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