The below provides a quick overview of the user submitted reviews for RingCentral business VoIP phone service.
Use the tabs below to navigate to user reviews and user questions and answers sections.
Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.
Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.
Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.
Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.
There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.
The feature set is rich, with additional features being added regularly. Some standout features are as follows:
Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.
IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.
Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.
The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.
If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).
Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.
When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.
Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.
The Bottom Line
The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.
The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.
It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.
Author: Andy Forgrieve
Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.
...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....
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RingCentral reviews are listed in chronological order.
#175 : MAY 21st, 2015 : Scott
Find another VoIP provider. I accidentally opened the call log for only faxes and was shocked how many fax receipt errors there were. I suggest anyone who has it currently do the same check. Mine at the time turned out to be only roughly 11% of faxes received. I'd had problems with them all along but never realized how bad it was. While trying to resolve this issue they said their system does not work well with fax machines. Aren't most fax users out there still using machines or all in ones? It took them months to have any success resolving the issue and I'm still not sure it's fixed since my clients avoid using fax with me now. I have no idea how much business I lost. They should have refunded me for the fax portion of my service for the entire period I'd been using it but only gave me 6 months of free service which they really did not give. They billed me anyway and I had to ask for a refund each time and stated that I had to do this each month. So they illegally took money they were not entitled to and made me request it back. It could take as much as 5 days to get your money back unless you raise a real stink over it. If you miss the charge or for any other reason don't request your money back they keep it. Also, it can take as long as 10 to 15 minutes to reach someone to speak to for tech support or billing questions. If you are a single line user you will not receive technical support during nights and weekends. Most of the small business owners I know work all sorts of hours. This is especially true now with the internet and people contacting us at all hours and us wanting that business. If you have service problems you don't want to be down at any time and have no access to support. Their online knowledgebase is terribly organized. The answer may be there but only a very small portion of the time will you be able to find your answer there. Here's my suggestion. Check your faxes in your call logs. You can get only them by going to your fax extension and this will leave out all other calls. Go back as far as you can. I believe it will be to the beginning of the prior year. If you were part of the problem, you'll find you received a very low proportion of your incoming faxes. that might have changed a few months ago but prior to that you were not getting the service you had the right too. I am consulting with a top firm interested in this case for a class action. Also, if you've ever been promised free service, check your card that they bill and see if your service was actually free. If they charged you, this firm is also looking into this. Find another VoIP provider. Oh and there are other providers with better price but just 24/7 support makes another provider's service worthwhile.
#174 : MAY 14th, 2015 : Donte
Aside from the 45 minute hold until a representative was able to help me, the experience was excellent! Great rep! She was very polite and helpful. Service like the way she provided is what keeps me loyal to Ringcentral! Thank you guys!
#173 : MAY 3rd, 2015 : Seth
My CPA informed me that they only received a partial fax from me. I contacted RingCentral to ask if we could test my fax number to see if the problem was on my end. They informed me that they work with a third-party company to efficiently test their fax service. We ran a few tests and found that my service was working just fine, the problem was on my CPA's receiving end. CS was very helpful, always courteous, and even offered additional fax machine setting tips via email after our chat session had ended. I appreciate the great customer service and will be upgrading from the free version to the monthly subscription (I would pay for the annual subscription but I own a startup and in the short run, this is the better, cheaper option).
#172 : MAY 1st, 2015 : Julia
This service was easy to set up because the staff is thorough and they were so patient with me, answered all my questions, didn't try to rush me. I saw the comment about it being pricey but for me this service works. I don't have a fax and I don't want have room for one. I'm currently paying for a virtual office with a fax but having the convenience of this service means I can drop the virtual office. I have a month to month and it's fine for now.
#171 : APR 24th, 2015 : Alan
I am just getting started with Ringcentral. My first customer service call to them could not have gone better. My call was answered quickly and the representative was very helpful and we resolved my issue quickly. I have found it to be a very robust, full featured system that is easy to set up, maneuver around and use on a daily basis.
#170 : APR 24th, 2015 : Tammy
I had to learn the RingCentral system in a very short time so that I could get our business phones up and running to their full potential. The staff was able to help me with online tutorials and one on one help over the phone.
#169 : APR 14th, 2015 : Lee
We have had RingCentral for 5-6 years now and it has always had some issues but it continues to get worse. We only use the softphone and calls drop from time to time. Iphone app works about 50% of the time as it is designed. The worst thing about RingCentral is support, extremely long wait times (30-50 minutes) and then you have to talk to different levels of support, level one can not help with anything so they transfer you to level 2 which is still limited in their ability to help, which leaves level 3 support who you have to wait for them to email and provide support via email.
#168 : APR 7th, 2015 : Debbie
I have been using RingCentral for a few years now. I am very pleased with the service and the many options their mobile app provides so that I am able to keep in touch with my customers and they with me. After all, service is what it is all about - RingCentral provides a great reliable phone service for me so I can in turn maintain quality service to my customers.
#167 : MAR 24th, 2015 : Pamela
The rep did a great job explaining how to setup the app on my phone so that I could use a direct dial local number instead of the main 800 number. They went above and beyond to look up how the login needed to happen so that it worked seamlessly. Very pleased with the service!
#166 : MAR 22nd, 2015 : Coleen
A few years ago I realized that the real credit to a great company begins with the HR department. They are the ones that make the tough decisions to find just the right person for the team. Well, congratulations, because Ringcentral HR have found a great team player in Aileen. Phone support. I love Aileen... I have never been able to understand my RingCentral. Adding this phone system to our office was something that I delegated. When that person left, I realized that none of us knew how to make any changes, and that there were some mistakes on our end with the set up. I have called several times in the past, just hoping that someone would be patient with me to teach me over the phone, instead of the videos. Aileen did that for me today and even waited on the phone while customer support walked me thru the next step. If she hadn't been so very patient with me, I would have continued as a month to month customer, knowing that some day I would just opt out. However, Aileen is a RingCentral Super Star and she went above the normal customer service responsibilities to make certain I am a happy customer. Because of her exceptional level of quality assurance, I switched from month to month to an annual renewal plan, but more important than the conversion, she made my day. Thank you.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
There are many ways to contact Ringcentral customer support, below you will find the best ways to do this. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|24x7 Phone Support||888-898-4591
24x7 - Office subscribers with 2 or more users.
Otherwise 13x5 support.
|Talk to a real person||Press 0 at prompt|
|USA based phone support||USA based|
|Online form / Email Support||Submit a ticket|
|Self Help Articles / Tutorials / Videos / Support / Live Chat||Support|
|Twitter Support||Twitter Support|
|Contact number for Cancelation||888-898-4591|
|Request a call back||Not Available|
|Money back guarantee||No risk 30 day trial for up to 4 users.|
#2 : Posted by Tony on May 7th, 2015:
Great company, nice people and awesome product.
#1 : Posted by Aryan on May 30th, 2013:
We use ring central service. So far okay haven't had any issues since 2009 thankfully.
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