RingCentral Reviews by Business VoIP Users

Customer service is improving day-to-day.

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL (5/15/2013): Thanks for the feedback. That's for sure the direction we're trying to move! If you can please let us know the details via the survey you should have received. If you don't have it, please create a ticket. We want to improve. :)

Excellent service, I am pleased with all the assistance I've received so far. Look forward to doing business with RingCentral and I will certainly recommend it to others.

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL (5/13/2013): Thanks for the great feedback. Our support team (and the entire organization) love to hear experiences like this! And we also appreciate the reference to your friends who may need us as a business phone solution. :)

Well experienced and qualified engineers on the Technical support line. The good thing to note that Tech support team have solution for all customer needs, and they are very courteous.

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL (5/3/2013): They really try to be as helpful and as courteous as possible. In fact, I just got off a call with one of our support techs and they really care about solving issues. :) I'm going to pass your feedback to our leadership team. Thanks!

I recommend Ring Central all the time. Your support rep did a great job. Unfortunately I can't remember her name

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL (5/2/2013): Darn - I wish I could find out who it was too. But, I'll get your review to our support team to let them know to keep up the good work.

Thanks, RingCentral, for all your help in getting this number ported out from OneBox. I'm frustrated that OneBox kept dragging their feet but we finally got it done with a conference call between the technicians.

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL (5/2/2013): You're welcome! We're happy to have you a part of the family. :)

I was pleasantly surprised when I recently called RingCentral for assistance. I am an AT&T Account Manager whose business customer recently ported their toll-free service from AT&T to RingCentral. A few weeks after the port, the customer called me to say that their toll-free number and the line it was pointed to was out of service. I panicked because I have never had to call into RingCentral before and was very worried about getting assistance to try to figure out what was happening with the customer's service. My call was answered promptly and the representative, she was very thorough, patient, informative, and helpful and even waited while I patched the customer on the line to do some troubleshooting. The issue turned out to be on the customer's side anyway but the rep immediately sent me an email with her contact info and to follow up. I was very impressed with the personal service and feel a lot more confident in recommending RingCentral to my customers going forward.

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL (4/25/2013): Thank you so much for taking the time to write this! Multiple touch points for customer service can be difficult. Glad both of "us" were able to do it well.

He was excellent, courteous, knowledgeable and solved my issue with in few mins. Thanks for the support.. you Guys ROCK :-)

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL (4/25/2013): So happy you had a great experience. :)

Excellent customer service! They were patient, informative and knowledgeable. I would highly recommend Ring Central to anyone interested in switching to VOIP phone service.

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL (4/25/2013): Our Support team is going to LOVE your feedback. Thank you!

My experience with RingCentral has been great! The support staff is courteous, knowledgeable and easy to reach without long waits. I am very pleased.

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL (4/24/2013): Long waits are a bummer. I know I can get antsy! Happy to hear we were able to help you pretty quick. We\'re here anytime you need us. :)

The Best Customer Service added to a Great system and an outstanding job. It is called Success. Please keep up the great job you are all doing. We Thank you.

REVIEW UPDATE:

RINGCENTRAL Response (4/24/2013): Success is good! :) Glad you had such a pleasant experience and wish you nothing but the best in your business. Please reach out to us wherever we are online if you ever need assistance or to just give us feedback. We want it!

I was very impressed with the level of service provided. I had a fairly complicated setup I wanted to put together and the customer service rep walked me through it and even did parts for me that I did not understand. She really went over the top of what I would expect from someone in technical support and it is very much appreciated.

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL (4/24/2013): Woo hoo! I wish I knew who the person that helped you was so I could pass on the good feedback. But, happy to hear this no matter what. :)

Always received extremely professional and timely support and service, all issues promptly addressed and resolved, never excessive times on hold, just a pleasure to deal with.

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL: Awww this review just made my day! Thanks for taking the time to share your Ringcentral experience.

The technical support is sketchy. Some are good, and some are anxious to get off the phone. Overall, the system is feature rich, but the support folks are not as knowledgeable as they should be.

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL: I am really sorry our support has been so inconsistent. I am going to pass your feedback to our support leaders. Thanks for the feedback and keep it coming - we really want to make positive changes and make sure experiences consistently good!

Support technician pretty much did a perfect job. No exaggeration. Step taken were communicated clearly. Fairly technical problem was solved quickly so I could get back to work.

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL: Nice - happy to hear this! Thanks for sharing.

The rep was very professional, knowledgeable and helped setup the system to the way I wanted. I was especially impressed with him following up when he promised. More implementation folks should be like him!

REVIEW UPDATE:

Comment by Desiree at RINGCENTRAL: So happy you had a good experience! Thank you so much for taking the time to share.

Have been a happy customer for about 6 months now. A great phone company offering great features for our business. We got 8 phones, and RingCentral's implementation advisors have made the transition into VoIP so smooth.

REVIEW UPDATE:

-> RINGCENTRAL Response: Sweet - glad your transition was easy and you are up and running!

I've been a customer since early 2010. The service has crashed at least four times in 2010-11 and twice in 2012 for periods ranging from 4-8 hours. There may have been more crashes, I'm only aware when they happen in the middle of a work day. These crashes usually affect inbound calls. During a system crash, customer service is unreachable, their support website has a traffic signal cheerily displaying a "green light", and there's no email notification that the system is malfunctioning, or that the malfunction is resolved, or any follow up about the source of the malfunction and planned steps to prevent future malfunctions. Apart from the half dozen forced office closures, "the play was good Mrs. Lincoln." In other words, ignoring six out of 1000+ days and the service is pretty good, reasonably priced, and not without some problems. For example, the phones are locked which means, among other things one must enter an address book manually. Yes, in a time when my contact list is sync'd to my exercise bicycle my office phone requires I type hundreds of contacts using the old "press the number 7 four times for an S technique." I called support and they agreed it was abjectly stupid. The phones have trouble maintaining registration through my sonincwall, so every few hours they become unreachable until an outbound call forces a registration refresh. I have had sonicwall support monitor the system and my other SIP devices have no trouble. I call ringcentral support and asked to speak to a sonicwall expert. This person wouldn't give me the configuration instructions and instead insisted on setting up a shared session in which he edited my sonicwall device while I observed. I made a copy of the firmware and settings and watched this person spend 30 minutes utterly screwing up my firewall. Fortunately, it took less than 30 second to wipe and restore the old settings, - total loss, 30 minutes and 30 seconds worth of my life. After exhausting that avenue I relented and decided to put the ringcentral SIP phones outside my firewall-- Oh wait they're programmed to receive an IP via DHCP and that can't be changed by anyone, apparently. I have a business connection, there's no DHCP on the main switch. Still, I've limped along, everything else essentially works, I make an outgoing call when I arrive in the morning, and one at lunch, and that seems to treat the registration issue. Frankly the thought of the time-cost with switching services seems to large to bear. Until this past week. I learned through an update to the ringcentral iphone app that SMS messaging is now available. Back in 2010, SMS messaging was listed as an available feature but after a few weeks of support pass around, I was told it was "coming soon". Soon the web site changed SMS messaging to coming soon. Then, a year later it disappeared altogether. So no it's back SMS messaging. Only You can't have SMS messaging on a Ringcentral Mobile Plan, but you can upgrade, for the twice the cost, to a Ringcentral Office plan for SMS. The logic here escapes me. A plan designed for mobile users, who use their mobiles, but who won't have access to SMS-- not even as an additional cost option. But wait, there's more. I switch to the ringcentral office plan and only then learn, "SMS is still in beta and only available to new customers." Seriously?

REVIEW UPDATE:

-> RINGCENTRAL Response: I am really sorry for the hit and miss experience. You have great feedback and I have already sent it to our leadership team! I cannot contact you individually on this channel but if you need any assistance you can always reach us on Twitter @RingCentralCare, too. We will help you ANYWHERE you are! Thanks again for being patient with us and for your feedback.

The customer service represents have incomplete information. The computer does not accurately record all incoming communication attempts depending on the fax being is an analog machine. We get lots of "partial" faxes that have nothing; we have some senders whose faxes cannot ever get through; we have some entities whose faxes indicate "No Answer." This is not a way to run a professional office. If you cannot tolerate missed faxes, then don't use Ring Central. It is part of the platform incompatiblity issues.

As an IT consultant, I was really hesitant to move my client's service to a hosted system after they told me to look into it. I heard a few buzz around RingCentral and decided to call them. After speaking to their sales rep and also with their sales engineer, I decided to do a test. At the 7th day, we decided to move all the phones to RingCentral. The system a reliable (great disaster recovery system), very affordable and the functionality is mind-blowing. I was able to get info updated on the fly unlike the old system. I am now working a few other clients of mine to their service. I would recommend you consult their experience sales team and engineers if you're seriously looking to upgrade your phone system.

We have been with them for over 4 months now and love their service. Call quality and features are exceptional. As a company, we are saving a bundle compared to what we were paying to our old provider. I definitely recommend them as solution if you're looking to update your phone system.

Horrible Customer Service. They assign you an "account manager" and you better hope that english is their first language because there is no way to get anything done through anyone else. I have asked several times to talk to someone other than my accout manager and it is not allowed. There are a few 1-800 or 1-866 numbers that you can not call out to. We have opened several tech service tickets and never gotten a call back. This is documented heavily on their forum and they won't take care of it. You better hope that someone you need to get a hold of is not one of the #s you can not call from your RingCentral phone.

I tried RingCentral because everything I read (go look for yourself) says "month to month" or "NO contracts". Which is true until they offer you a deal on your pricing. They give you a couple of bucks off a month and then it's a year contract. Don't do it! It's worth paying the few extra bucks for a few months to figure out if it really works for you. For me, it seemed to initially. The customer support seemed really interested in helping. Unfortunately, wanting to help and being friendly and having the skills to ACTUALLY help are completely different. I should have known there was trouble when the support asked what the default mail client was on a Blackberry - Uh, Blackberry? Also, there is a language barrier. I don't have a problem with people that speak English as their second language, I applaud them. But when I'm on a deadline trying to get something done and I have to repeat myself 5 times because they can't understand me, it's too much to ask. I want support from someone who understands me the first time so I can get my issue addressed. I don't think it's too much to ask. After months of the support calling me to follow up on issues that I had submitted without actually giving me the information on how to fix them - I gave up. They seem to have good intentions and probably have an OK system. But if you don't have all the time in the world to figure it out for yourself, don't expect a lot of help from them. Go look at the recent reviews; I'm not the only one.

The features offered by RingCentral are plentiful. The issues I have are that there are TOO many options. Yes, the customer service reps have accents but it isn't anymore off putting to me than strong southern accents are. The reps are actually very friendly and knowledgeable. However, I wish I didn't have to call them so much. I've had to call often because in the process of trying to set up and customize our phone system, I realized that making changes to one thing would throw something else off. In an attempt to fix that I'd mess up or cancel out another feature. Then I'd have to call to clear everything up and start all over again, and that would be a 2 hour process!! If your tech savvy you may not have so many problems. I stick with it because I can't imagine getting the plethora of options, and quality customer service 24 hours a day at a better rate, somewhere else. I just wish they offered an option to pay extra to have a professional come out and set it up for you. I'd gladly pay for that service.

I end up calling customer support at least two times a week (for 3 months). Each time I get through right away (which is great), however prepare to spend at least 3 hours on the phone explaining and re-explaining your issue. One time the support guy asked how to spell "cisco"... are you kidding me?! Terrible terrible terrible. They don't know what they are doing, limited customization, and spotty service. STAY AWAY

I should have ended what turned out to be an eleven month nightmare after the third or fourth month, but it's like getting a divorce. You always want to believe that things might get better, and the headache - make that MIGRAINE - of changing services might be avoided. I have a small business and phone service is VITAL to my success. From day one, the set-up was a nightmare. I even had my outsourced tech support guy here ($$$ per hour) to assist with the transition. I won't go into the details but my service has been out intermittently too many times to count, the customer support staff (outsourced in another country) are just totally ineffective and in most cases, have no idea how to fix anything. I've been overbilled twice. When you call for any issue - billing, tech support, etc. be sure to use the bathroom, get a drink, pack a lunch, and clear your calendar before placing the call because you will be spending the day with them. FOUR hour + phone calls are the norm. I finally pulled the plug after spending yet another 5.5 hours with tech support, followed by 1.5 hours with CS re billing error (which was only resolved by my promise to file a dispute with my credit card company and file a compaint with the FCC) and my phones STILL WOULD NOT RING! Finally, even to cancel your account, you are told that someone (who is always in a meeting) will have to call you back. I have many dollars invested in business cards and various marketing materials, etc with my phone number - all of which are now useless. But better to cut my losses now and find a better VOIP provider I can live with long-term. Please consider, too, the affect of poor phone service on your staff / co-workers as everyone becomes irritable - and your clients, who also become frustrated with your inability to communicate effecitvely as a reason NOT to do busines with you. But...perhaps my experience was an anomaly. Best of luck to you with this provider, should you choose to commit.

Our main RingCentral number has gone out twice. The first time took nearly 4 weeks to get it back on line. This time I'm not waiting and am canceling the service immediately. The customer service is terrible. Level 1 support send you to level 2... this person listens to the story all over again and then sends you to level 3 who you never hear from. If you need customers to call you - don't get RingCentral.

We have been Ringcentral customers for almost 2 years. At best their system is somewhat reliable. In the past year we have had two complete fail instances where we have been completely without phone/fax. The biggest issue with Ringcentral is their lack of customer support. If you need support of any kind, plan on investing a minimum of 2 hours to get anything resolved. The "level one" support people are not well-trained. On top of that, they typically don't even have a clue when there are known service related issues. This has happened to us on numerous occassions, the Level One people throw something back on you saying it's not their problem only to find out 12 phone calls later that it is indeed a known, identified Ringcentral issue. We are currently looking for another provider.

Took them 3 MONTHS to port my number over to Shaw....refused it three times because they said my service address was wrong...no wonder, they had added some address in from Quebec when I live in Calgary !! Poor call quality lately, added my home number to the account as well and when people tried calling it always rang busy. The only thing service reps can say is, " I apologize for your probem Mr. ...." They really ARE clueless.

It took 3 months to port a number in that they already had. CSR reps are clueless. To get my number transferred to my account it took me joining a webinar and complaining about it until they fixed it for me. Now it's still not 100% right, and CSR rep hung up on me...Looking for a new vendor...

Customer service is good and resolves issues promptly.

RingCentral is THE voip provider for small businesses like mine. They have never had any reliability problems and their customer services team is always available. No other competitor can match their feature list and ease of use. When you need a phone system, you go with RingCentral. Period.

It was easy to setup and easy to use. It works great and has many of the features our much more expensive system had. It even has some that our other system didn't.

RingCentral is a wonderful service. It has all the features our start-up business needs to sound professional.

My experience with the RingCentral customer service has been very positive. The RingCentral representatives have been extremely patient and thorough in explaining how to use many ring central features, of which there are many! I'm still learning about all the features but I know I can count on RingCentral to fill my company's needs.

I recommend RingCentral for small business owners who want a good bare-bones phone system that is affordably priced, but that can upgrade as needs grow.

I already have recoommended Ringcentral to one of our customers and he too is extremely happy. One of our other tenants went with another provider and they are nowhere near as satisfied as we have been.

I have been using RingCentral for 2 years. I have received wonderful technical support in the times I had to get some connection issues straightened out when I changed computers that I had the phone directly connected. It is real easy to use and have had very few issues. Would definitely recommend RingCentral as your VOIP service for your business over the more expensive PBX systems.

Very Helpful customer service, will hold your hand thru setting up all your extentions and voicemail, routing numbers. Very nice and patience

Happy so far

So far so good.

Will expand usage to other products of this vendor.

I have had service with RingCentral since 1999 and highly recommend it to business owners small and large

I LOVE Ring Central. Excellent value and service. Well worth the $17/month I spend on the service. I'd definitely recommend Ring Central to a friend or collegue.

This company is VERY reliable. No con's trying to take advantage of my money or needs. Superior service!

They are located in the Philippines. Their sound quality is bad. Routinely cuts out and cannot hear the conversation.

RingCentral should not be offering service in Canada. They promised us local numbers but didn't have any in our area so gave us numbers in a community 500 miles away (without telling us). In addition, when they ported my toll free number over, it became a US toll free number and some of my Canadian customers couldn't access it. Again - they didn't tell me about this issue. They also rejected the request from EasyOfficePhone to port my tollfree number for no good reason and significantly delayed the process. I continued to receive invoices for service 2 months after cancelling with them.

I have been with Ring Central for 1 1/2 years now and I use an after call center that I send my calls to after our office hours. And one day I get an email saying that this is a compliance issue and to contact them asap. When I contact the man about the email I received, he then just to make a long story short said that I can no longer use the call center if I want to stay as a customer. I basically had 2 choices and that was either find another company or stop using the call center, for the simple reason that they dont feel like they are not getting a piece of the action, basically they feel that I am trying to not pay for minute usage since my calls are being forwared. Now to think that they havent had a problem with me having an after hours and before hours call center that my calls forward to for a couple of hours when we are closed, in the whole time I have been a customer and then all of a sudden its... "STOP or find another comapany"..that is horrible treatment for a faithful on time paying customer. I even asked them to put me on a higher plan so that I could pay for a plan that gives me more minutes so that they dont think that Im trying to cheat them and they absolutely refused, leaving me once again with the 2 same options. And on top of all of that for the month of July alone my bill went from $79.00 to $160.00 because I now only have 2000 minutes shared between 2 lines that I was not aware of. And as of right now I have already paid them $40.00 more than my bill should be because I am already out of minutes and they renew minustes on the 20th of every month so Im sure I will be looking at the same kind of bill this month again being that I am a week away from my minutes renewing again and Im already out of minutes. I just feel like I am not being treated fairly considering I have been a customer for a long time now and now having to just change companies and get familiar with their systems, which I dont like new! This is a major issue in my business I would definetly say that they are not that great as a company. And I would honestly not recommend them to anyone after the treatment I have recieved in the last month with everything.

We were shopping for a phone service and the main goal was to cut some cost. After reading reviews on various VoIP companies, we decided to try RingCentral since their prices were really competitive. I was hesitant due to reading some negative reviews here and decided to start off with the 1 line. I tested it for a few weeks and the whole phone system worked great. I love their user interface and their customer service team was helpful to get me up and running. I would definitely suggest calling in to get your system setup unless you?re an expert. I am definitely looking at upgrading our phones to RingCentral.

I am IT consultant and had a few customers asking me about RingCentral. I was skeptical at implementing the service initially due to the mix reviews I have been reading. I decided to test the service with one of the clients since RingCentral offers the 30 day money back guarantee. I have been doing this for a while now and was blown away by the features they provide. I did spend time on the phone with their service team and had all my questions answered accordingly. My client is extremely happy with RingCentral and is now looking at implementing it across all its locations. On a personal note, I love the service and have had a great experience with them. Highly recommended to any small business out there that would like to trim their phone cost!

So I have been using Ring Central for nearly 3 years.. during the this time we had had some outages for no more than 3-4 hours echoing we have ask them to build a salesforce app for the past two years so I am moving onto my next provider

Well, I made a switch to ring Central for my company just from another business VOIP provider hoping for a better quality of service, but such a mistake. It didn't take me long to realize that their service is unreliable and responsive. They have no disaster recovery and backup plan in place. Therefore if something happens, the entire system will be down. That means no dial tone. You've got to be kidding me to offer a business phone line and then offer such a service. During two months of my service with them, I had 3 time down time and they even don't bother to inform you. You can only find out when your clients start calling you on your cell phone or visiting their support site. don't even bother to resolve your issue with their support. The level one support is clueless and knowledge less. they only read from script and anything beyond that is over their head. Good luck to get in touch with a level two support. Also, be aware, if you have any Cisco phone series 79xx series, kiss them goodbye and set them aside, as they can't configure them with their service. I have just recently switched to Nextiva after doing more research and so far I am extremely very happy with the service I am receiving from them. Please save your time, energy, and effort and don't even consider RingCentral.

Service has been down and inoperable twice in the last month. Support has limited knowledge of the product and I've had more help from forums and blogs instead of their customer service. This is my first Voip service and I will be canceling ringcentral as soon as I find another Voip company to transfer my number to. Stay away.

Support cannot resolve issues!

I spent months trying to get RingCentral to correct an issue I was having with their service. After MANY email support cases and MANY call-in tech support cases, the overseas tech "fixed" my service. When this tech was finished I could not make him understand that now NONE of my phones worked. I could not get them to correct it. I tried to contact RingCentral management to have the issue escalated but they just closed that support case too (I received an automated email from them saying so). I've gone nearly two weeks with my customers being unable to contact me. I've had to contact them all and give them my cell phone number. This incident has almost put me out of business. I've purchased my own phone system and will not use RingCentral again. They say their goal is to make companies appear more professional. An 800 number that never answers is not very professional! To date RingCentral has not resolved a SINGLE support case I have opened. None of my cases were equipment based (ie. my phones), they were things like my 800 number ringing busy when I had no calls, or the 800 number answering but not giving the customer any audio. Every time I called I got some person in another country telling me to reboot my phone which has NOTHING to do with the 800 number not answering. If I emailed support I would not receive a response for several days and when I finally got the response, it was just basic trouble shooting (for example, reboot your phone). If you value being in business for yourself, just purchase your own phone system, do NOT use these guys. It's more expensive up front to purchase your own infrastructure but you will reap the benefits when you are still in business when RingCentral fails you.

Was promised all the features I wanted. Got set up with the equipment, cancelled our landlines and then found out that they did not have local numbers available in our city in BC - were given local numbers for a community 500 miles away (and not informed). Agreed to take just toll free numbers as they had ported my current toll free number over - only to find out after the fact that it had now become a US toll free number and not all people were able to access it. I have no idea how much business i've lsot as a result! this company is promising products they cannot offer!

Awesome Service! Try it to belive it...

I have been a RingCentral customer for close to a year now. I have a main toll free number and RingCentral is the only provider that does not charge per minute for inbound calls through the 800 number. As for the support, it is based out of Manila, but I have a friend that requested to speak with us based support and he was able to. Overall, the best value out there for what you get!

We had a worse case experience. Endless hours on hold to tech support, no call backs, no trouble resolution, trying to understand an overseas voice with broken English. Having to dispute cc charges rather than having them simply refunded by the provider. The service never worked properly for the 4 months we tried it and no one at Ring Central could resolve it. We discovered a better provider that actually provides English speaking tech support and resolves issues typically with one call, and for less money. Ring Central is simply the heaviest marketer, not the best provider.

Well, do not expect RingCentral to go extra mile in any respect - they won't. There is a feature we have been asking for for the last 2 years being with them and no action or response from them. Silly and sad, as this feature would be easy to implement (as it is implemented for other call types), and otherwise service is very good. The "feature" I am talking about is a message "press 1 to accept call or 2 to decline" for incoming calls, which user cannot turn off for calls coming from sales queues. Very annoying and impossible to use if sales people are wearing earpieces.

PC Mag gave an excellent rating to RingCentral so I decided to give them a try. I signed up with their Office 4 User plan for $99 and it has been one if the best business moves I have made. Not only am I saving $150 over my old Qwest monthly bill, but my system now gives me the features I need to run my business more efficiently which positively affects my bottom-line. LOVE RC !!

TERRIBLE TERRIBLE TERRIBLE SERVICE, TECH SUPPORT AND CUSTOMER SERVICE. BEWARE

Making the move to RingCentral has been one of the best decisions for my 8-person business. I was paying over $600 per month for phone service. I now pay $180 per month for my RingCentral 8-line plan which is saving me hundreds of dollars each month. I purchased the pre-configured Polycom phones for some of my employees and they work fantastic! The voice quality is superb and there has not been any disruptions with service thus far (I've been a subscriber for 3 months now). If any of my colleagues was looking to make the switch from high-cost landlines to a VoIP- based system I would recommend RingCentral without hesitation.

I've found RingCentral easy to set up and love all the ways I can customize how calls come in. Everything works as advertised. I found their customer service to be excellent. They were easy to get through to and very knowledgable. I've tried a couple of other PBX phone services, but have finally found the right one for me.