Reviewers Comments:

Packet8 has caused me more headaches than 3 children have combined. I have been using their service for 3 months and I haven't gone a week without a problem. Not only am I purging money with all the deals I'm loosing due to outages, I'm constantly having to buy new phones that never work any better than their predecessor. I'm not pleased with Packet8 and I will be moving to a new provider soon.

Reviewers Comments:

Packet 8 does well considering the costs associated with the service. I have problems from time to time with the system failing and it takes a while to rectify but its not a total nightmare. The sound quality is good; it is a pretty rare occasion when I have a static filled call. The costs could probably be reduced a little but again its not too much of a burden to bare for the service.

Reviewers Comments:

I use Virtual Office every day for my business and love the versatility and programmability. Features other providers charge for are included at no cost. I've researched and read other reviews comparing Virtual Office poorly against another service, but that's a residential service, I'm not sure that makes sense. We have a DSL connection and 5 people can be on the phone and on the net at the same time without any problems. Dealing with customer service has been OK, I'm not saying there are not problems with internet phone service but I've never really had any and haven't needed to contact them after the initial installation phase. This is definitely worth giving a try for a small business that wants the features of a larger company but at the fraction of the cost.

Reviewers Comments:

I have a small business and needed a new phone system. I did research and decided to go with VOIP. We have 8 phone lines in our building. Having Packet 8 service has been without a doubt the MOST frustrating experience I have ever had. We have CONSTANT dropped calls. When the phone does work we get echoing and garbling all the time. I have spoken to tech support on more occasions that I can mention. They have had me try everything they can possibly think of to fix the service with no results. I am now trying to find a new service. When calling other companies they have told me that the problem is too phone lines on one DSL line. Packet 8 has never mentioned that of course because that would not be to there benefit. The service was misrepresented from the beginning from the sales rep. I asked a lot of questions to be sure this was the service I wanted. The rep told me what he thought to be the truth, but in reality was not at all what I wanted. I am going to try another VoIP service who is going to put in a T1 line. Hopefully this will fix the problems.

Reviewers Comments:

Packet 8 is simply the best business decision I have ever made. Our company began researching telephone options after we decided to open a second office in Texas. We have 15 employees in 2 locations. Naturally, I called all the big boys first, and could not get a call back. Another business associate highly recommended Packet 8 Virtual Office. The features Packet 8 provides vs. traditional service are unbelievable. However, the most impressive aspect I have experienced with packet 8 is the immediate, professional and patience of its customer service center. Being new to VOIP, I had numerous questions and called many times. Packet 8 customer service techs were wonderful. I would highly recommend Packet 8 service.

Reviewers Comments:

The service is great once the kinks are worked out. And most of those kinks are NOT with Packet 8 but the different high speed ISPs. We have 9 people on the system. Of those my biz partner and I work in one home based location and every one else works from their home. SO we get to see how Packet 8 works with many different ISPs. And I would highly recommend them.

Reviewers Comments:

I run a investment firm Simple Investments. Running business requires serious telephone service. I was somewhat hesitant to make the jump to VoIP, but after my inquiry to Packet8 I was convinced that I could trust this company. I was informed that Packet8 had a solid reputation in the Telecommunications Industry for 20 years, and that was just a hint of what this Company has done for the VoIP industry. I learned now that they are the only profitable VoIP company on the market. As a fiscal analyst, I feel that this is very important for a companies health and services.

Reviewers Comments:

Customer service is horrible. Long waits but techs know their stuff - sometimes. Have not been able to reach a billing person for days. They just throw charges at you - no explanation and no way to find out what they are.

Reviewers Comments:

Because we have 2 offices in different areas (Guam and Hawaii), we have been trying to a find a phone system that can integrate both offices. In addition, I regularly commute from southern California where my family lives so I needed a phone system that would allow me to be virtually at the Hawaii office, even though I was in California. We needed a phone system that would ring in Hawaii, Guam and in California and allow our clients to reach our staff where ever they may be. We looked at a VOIP with a PBX system but found out that it would cost us several thousand dollars (over $5,000) in hardware/software investment. First of all, we are a small firm, and second, we definitely could not afford to make a $5,000 investment in a VOIP/PBX system. After searching the web and reading features of the Packet8 Virtual office system with a hosted PBX, and an email correspondence with a Packet8 representative that they would soon be offering 808 Hawaii area code numbers (approximately about 90 days), we decided to test this VOIP system. We ordered 3 phones initially (the minimum) with one phone in Guam, one in Hawaii and one in California. Set up took a little while and I had to call Packet8 customer service for assistance. But after changing some settings on my router (and I would suggest that you do purchase a router with a QOS feature as Packet8 recommends to enhance and stabilize sound quality), the phones were up and running. After a short learning curve and becoming familiar with the system, Packet8's Virtual Office system has definitely allowed our offices to become more integrated (with yours truly being part of that integration). We have since added 2 additional extensions (for a total of 5) and we also have an auto-attendant with features that are similar to those PBXs' of large companies. My only complaint is that Packet8 does not offer local Hawaii 808 numbers and it has been more than 90 days since that Packet8 representative corresponded with me via email. And it appears that it will be some time before they (Packet8) will be able to offer 808 area code numbers. In addition, Packet8's unlimited long distance nationwide (domestic) calling service included in the Virtual Office plan include Puerto Rico and I believe the US Virgin Islands, along with all 50 states, but they do not include Guam (a U.S. Territory like US Virgin Islands) which is part of the U.S. and the North American dialing system. And because Packet8 does not offer an 808 based number, we have had to have our primary Hawaii land line number forwarded to our Packet8 auto-attendant number (which is a 714 area code) which then creates long distance charges for our local Hawaii incoming calls. I wish Packet8 would provide me a toll-free number (at their expense) where I can forward my primary Hawaii land line number, until they can come through with 808 Hawaii area code numbers. Another draw back is that you can't connect a fax machine to a Packet8 phone line. Overall, the Packet8 Virtual office phone system is a great system so far. Once you become familiar with the system, you can administer the system on-line. I would highly recommend the Packet8 Virtual Office system to small and mid-size businesses. I truly believe in this VOIP system that if ever given the opportunity, I would love to be able to sell and market it.