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8x8 was founded in 1987 and is headquartered in San Jose, California. It went IPO in 1997 and has been a publicly traded company ever since. Today 8x8 services over 35,000 customers and over 200,000 users with their Unified Communications platform and is a leading brand name in VoIP communications.
Frost and Sullivan ranked them as the number one Hosted phone provider in 2012. More recently, Infonetics Research ranked them number 1 in 2014 for hosted VoIP and Unified Communications in North America.
Unlike some providers that use third party technology to run their cloud service, 8x8 uses their own in-house platform and has 88 patents for their system. Their platform can support everyone from a small business up to the enterprise and government level.
8x8 has data centers in California and Virginia and this helps ensure optimal uptime for their customers.
Its current service portfolio includes cloud based phone service, SIP trunking, call center solutions, video and web conferencing solutions, and mobile apps for iOS and Android devices that turn your smartphone into a work extension.
Their Virtual Office VoIP service has multiple plan options to choose from, including an unlimited calling plan, a metered plan (where you pay for minutes used - good option if you only make a low volume of outbound calls), a global calling plan (great option if you make lots of International calls), and an annual option for the unlimited plan (at a reduced rate).
They also have a Virtual Office Pro series of service plans at a slightly higher price point. Available plans are as above with the addition of Internet faxing, call recording and online meetings (conferencing).
A great feature set is included with their plans, including all the standard calling features you expect (voicemail, caller ID, call waiting, call forwarding etc.) plus features like auto attendant, corporate directory, music-on-hold, ring groups and a conference bridge as examples.
On top of the great features they offer a mobile app for iPhone, iPad, and Android devices. This app allows you to use your mobile device as your business phone, including showing your business phone caller ID when making calls. Many features are available including IM presence, video calls, and call management. With the growth of smartphones this is a must have feature when you are comparing providers.
Many integrations are supported, including Salesforce, Netsuite, eAgent, SugarCRM, ACT!, Click2Pop web dialer and Microsoft Outlook.
Various optional features are available as add-ons for small monthly fees. One such option is a group of Fax plans (unlimited and metered) for connecting your fax machine. Several inbound number options are also available, such as virtual numbers (domestic and international), and toll free numbers (domestic and international). Other add-ons include features such as call queuing, switchboard, virtual receptionist, virtual attendants, overhead paging, and more.
8x8 also offer a wide selection of equipment to buy, including Polycom and Cisco IP phones (corded/cordless), conference phones, video phones, softphones, phone/fax adapters and accessories (headsets, webcams, routers, firewalls).
The support area of their website is neatly grouped into documentation (extensive setup guides), downloads (firmware/software downloads), plug-ins and APIs (for integrations), and FAQs (get all your questions answered here with over 300 entries). A toll free support line is available Monday through Friday between 5am and 9pm (PST), and on Saturdays between 5am and 5pm (PST). A live chat is also available through their website.
8x8 provide a 30 day money back guarantee on all their service plans. If you try their service and for some reason don't like it you can cancel within 30 days of signing up. They will refund your equipment and activation fees but you will be responsible for any usage charges (including monthly service fee). Shipping and handling charges are non-refundable. You need to send the equipment back before getting your refund.
Termination fees may apply, depending on what plans you have. Month to month plans are generally excluded from these. Termination fees can range from $59.99 to $200, dependant on plan.
Most providers that have "unlimited" calling plans set a reasonable usage upper limit of monthly minutes (typically in the 3,000 to 5,000 minute range). There does not appear to be any upper limit set in their terms of service but it does mention reasonable business usage.
A one-time activation fee of $39.99 is required. Some providers include free activation.
8x8 are a long established service provider in the hosted VoIP industry with a large customer base. They have received awards from Frost and Sullivan and Infonetics Research in recent years. With their 30 day money back guarantee it's a great option to consider for your small to medium business phone system needs.
Not necessarily the cheapest option available but a solid feature set and available optional add-ons, along with their history make them worth considering for sure. Get the best pricing by submitting a quote request through WhichVoIP. Alternatively visit them directly by clicking on their logo to the right.
Author: Mike Bragg
We have been using 8x8 as an organization for over 2 years and it has been a very wise decision to switch. Their customer service is much better than the local phone companies and we have much much more flexibility.
8x8 reviews are listed in chronological order.
#137 : JAN 29th, 2016 : DJ
I canceled my 8x8 service because I could never trust it. I always needed a land line as back-up which defeated the purpose. I'm not sure they should get 100% of the blame on this as it ultimately could have been an issue on my end. What really upset me is that after a while they just ignored the cases I submitted to try and fix the problem. Furthermore, when I canceled the account they tried to stick me with a bill for a full month of service even though my service ended two days after that billing cycle. No offer to prorate it or anything and they stood by their actions by referring to their Terms and Condition. Seems like a total racket to me. They finally reversed the charges after a big fight so be prepared for one if things go wrong with billing. Just bad form 8x8. I've always believed one should shine when things go bad, not the opposite. No one wants to be ripped off.
#136 : NOV 18th, 2015 : Neel
We had an old phone system for the longest time and once someone introduced us to the 8x8 system, I knew it would help us in a major way. It simply provides us with the ability to always be connected to our office phones. The system and app works so easy that some of the older people in our company were able to understand the system in a heartbeat. A lot of us are in and out of the office so having the phone ring while I am out helps me not miss any major calls, plus when I head home, I simply log off and I dont have to worry about being disturbed. Its a great system and I highly recommend it!
#135 : NOV 18th, 2015 : Philip
8x8 is the best choice for our business because it's everywhere we are. Integration into Salesforce.com, mobile apps, browser, desktop phone systems. The ease of use and quality is something we haven't been able to experience with any other provider for years. It's the game changer for our business we were looking for.
#134 : NOV 17th, 2015 : Todd
We had an old Verizon phone system in our office about 3 years ago which worked fine in our then one location. When we decided to split our business into 2 separate offices and the old phone system could not handle it. Now, thanks to 8X8, when someone calls our main number they don't even realize when they press X1 it transfers them to a completely different town than X2 for instance. Another great plus is that the newer technology allows me to use my cell phone as not only an extension of the office phone but the office itself. Wherever I am, I get calls, faxes, messages right on my cell. Truly a great and powerful business tool - oh and did I mention that we save about $6,000 per year on phone costs now?
#133 : NOV 12th, 2015 : Michael
We just migrated our VoIP services from another provider, who shall remain nameless, because of constant stability and customization issues; we were always waiting for the other shoe to drop and for our communications system to crumble. Although it seemed a daunting task, the crew at 8x8 made our transition seamless even in the face of a very specific set of demands. It seems like everyone I talked to knew their stuff and was willing to go the extra mile to make things work. Now, we don't even worry about whether or not the system will implode and the voice quality is above and beyond our expectations. Thanks, 8x8!!
#132 : NOV 12th, 2015 : Mark
Set it and forget it! Decisions aren't always about money but that certainly applies in this case. Moving to the cloud certainly resulted in significant savings. But what good is saving money if the product doesn't live up to expectations. In the case of 8x8, all expectations were not only met but exceeded. We are a simple business with basic needs. So, after a very brief learning curve we were up and running, customized what we needed to and let 8x8 do the rest. The rest is history!
#131 : NOV 11th, 2015 : Beatrice
We love the fact that we can keep a centralized location for our faxes and phone messages in one place. We also love the convenience of the easy access and notifications. It is so easy to use and so easy to share.
#130 : NOV 11th, 2015 : Christen
Mobile connectivity. I love that our phone calls also ring on our cell phones and we can IM via the 8x8 app on our phone eliminating the need to give out our personal cell phone numbers.
#129 : NOV 11th, 2015 : Kyle
The phone system is a critical piece of equipment in our business as we are an internet and phone based sales organization. We have been in business for 15 years and struggling with phone systems from day one. As a sales rep, I have found the 8x8 system to be very effective in receiving, routing and tracking phone calls. The ease of receiving messages on my computer has made working a more seamless process and has made us more effective. Thanks 8x8.
#128 : NOV 11th, 2015 : Jennifer
My employer, is an asset management company who does all the inspection and maintenance for the local and state bridges. With the important nature of our work it is vital that we have our phones manned by someone 24/7. Having the 8x8 communication services has been crucial to us. It is so pleasant being able to access it from anywhere and change where the calls go to as our business changes and on call people change. Before 8x8 we had to physically go into the office to forward/unforward the phone. This is not practical in emergency situations which we sometimes find ourselves in. Thank you for having a great product at our fingertips!
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