8x8 Reviews and Ratings

The below provides a quick overview of the user submitted reviews for 8x8 business VoIP phone service.

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8x8 (4.3)
136 Reviews
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8x8 Review by WhichVoIP.com

8x8 was founded in 1987 and is headquartered in San Jose, California. It went IPO in 1997 and has been a publicly traded company ever since. Today 8x8 services over 35,000 customers and over 200,000 users with their Unified Communications platform and is a leading brand name in VoIP communications.

Frost and Sullivan ranked them as the number one Hosted phone provider in 2012. More recently, Infonetics Research ranked them number 1 in 2014 for hosted VoIP and Unified Communications in North America.

The Good

Unlike some providers that use third party technology to run their cloud service, 8x8 uses their own in-house platform and has 88 patents for their system. Their platform can support everyone from a small business up to the enterprise and government level.

8x8 has data centers in California and Virginia and this helps ensure optimal uptime for their customers.

Its current service portfolio includes cloud based phone service, SIP trunking, call center solutions, video and web conferencing solutions, and mobile apps for iOS and Android devices that turn your smartphone into a work extension.

Their Virtual Office VoIP service has multiple plan options to choose from, including an unlimited calling plan, a metered plan (where you pay for minutes used - good option if you only make a low volume of outbound calls), a global calling plan (great option if you make lots of International calls), and an annual option for the unlimited plan (at a reduced rate).

They also have a Virtual Office Pro series of service plans at a slightly higher price point. Available plans are as above with the addition of Internet faxing, call recording and online meetings (conferencing).

A great feature set is included with their plans, including all the standard calling features you expect (voicemail, caller ID, call waiting, call forwarding etc.) plus features like auto attendant, corporate directory, music-on-hold, ring groups and a conference bridge as examples.

On top of the great features they offer a mobile app for iPhone, iPad, and Android devices. This app allows you to use your mobile device as your business phone, including showing your business phone caller ID when making calls. Many features are available including IM presence, video calls, and call management. With the growth of smartphones this is a must have feature when you are comparing providers.

Many integrations are supported, including Salesforce, Netsuite, eAgent, SugarCRM, ACT!, Click2Pop web dialer and Microsoft Outlook.

Various optional features are available as add-ons for small monthly fees. One such option is a group of Fax plans (unlimited and metered) for connecting your fax machine. Several inbound number options are also available, such as virtual numbers (domestic and international), and toll free numbers (domestic and international). Other add-ons include features such as call queuing, switchboard, virtual receptionist, virtual attendants, overhead paging, and more.

8x8 also offer a wide selection of equipment to buy, including Polycom and Cisco IP phones (corded/cordless), conference phones, video phones, softphones, phone/fax adapters and accessories (headsets, webcams, routers, firewalls).

The support area of their website is neatly grouped into documentation (extensive setup guides), downloads (firmware/software downloads), plug-ins and APIs (for integrations), and FAQs (get all your questions answered here with over 300 entries). A toll free support line is available Monday through Friday between 5am and 9pm (PST), and on Saturdays between 5am and 5pm (PST). A live chat is also available through their website.

8x8 provide a 30 day money back guarantee on all their service plans. If you try their service and for some reason don't like it you can cancel within 30 days of signing up. They will refund your equipment and activation fees but you will be responsible for any usage charges (including monthly service fee). Shipping and handling charges are non-refundable. You need to send the equipment back before getting your refund.

The Bad

Termination fees may apply, depending on what plans you have. Month to month plans are generally excluded from these. Termination fees can range from $59.99 to $200, dependant on plan.

Most providers that have "unlimited" calling plans set a reasonable usage upper limit of monthly minutes (typically in the 3,000 to 5,000 minute range). There does not appear to be any upper limit set in their terms of service but it does mention reasonable business usage.

A one-time activation fee of $39.99 is required. Some providers include free activation.

The Bottom Line

  • Unlimited Extension: $29.99/mo per user. Includes unlimited calling to the USA, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain and the UK (note that mobile phones and information service numbers are not included for the international destinations).
  • Metered Extension: $24.99/mo per user and includes 250 outbound minutes to the USA and Canada, and unlimited inbound minutes. Overage is charged at 2.9 cents per minute plus any additional rates for international calling.
  • Global Extension: $79.99/mo per user and includes unlimited calling to over 40 countries worldwide (does not include mobile phones and information service numbers). All other countries are charged at low international rates.
  • IP Phone Annual: $350/year per phone. This is the same as the unlimited plan except you pay in advance for a lower rate.
  • Pro Plans: The above plans are available but with online meetings, Internet faxing and call recording also included. Prices are between $20 and $25 higher than the standard plan rates noted above.

Overall Thoughts

8x8 are a long established service provider in the hosted VoIP industry with a large customer base. They have received awards from Frost and Sullivan and Infonetics Research in recent years. With their 30 day money back guarantee it's a great option to consider for your small to medium business phone system needs.

Not necessarily the cheapest option available but a solid feature set and available optional add-ons, along with their history make them worth considering for sure. Get the best pricing by submitting a quote request through WhichVoIP. Alternatively visit them directly by clicking on their logo to the right.

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Author: Mike Bragg


Total Number 136 5 Stars 91
Thumbs Up 115 4 Stars 22
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