VoIP.ms Reviews - Page 2 of 4

2.8/5

Average Rating

Terrible customer service experience

Number 26 : JUN 18th, 2025 : Peter

Recommended: No

Setting up devices as a new customer. Customer support chat person told me that Softphones (Groundwire) are totally unreliable and would do ZERO customer service. I strongly suspected that I had messed up some VoIP.ms settings as my devices HAD worked but then they did not. Eventually I was able to find the issue, change one setting and all devices worked again. One of the worse customer support experiences I have had in years. Terrible reflection on the company.

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Untrustworthy and Disorganized Service

Number 25 : JAN 27th, 2025 : John

Recommended: No

My experience with this company was nothing short of a mess. They demanded sensitive documents like my passport for their KYC process, only to deny my account without giving any explanation. Now, I have no way of knowing if my personal information is secure or deleted from their system. To make matters worse, there's no straightforward way to close your account or handle issues without contacting support, which wastes even more time. The whole process feels disorganized and raises serious privacy concerns. Avoid this service unless you're willing to risk your time and sensitive information.

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Amazing voice quality and service

Number 24 : AUG 30th, 2022 : Brenda

Recommended: Yes

VoIP.ms has wonderful service and support. Their call quality is as good as it gets and they are very helpful with any questions you have. They are much, much cheaper than a landline. You can talk until you cannot talk any more and still not come close to the cost of a landline these days. Great company. Definitely would recommend them.

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Poor quality service

Number 23 : SEP 5th, 2020 : Greg

Recommended: No

Overall, just a sleazy company. I never received a single call. People stopped trying to use the number. Voip.ms is just a bad idea.

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Petty VoIP service with barebones support

Number 22 : JUN 12th, 2020 : WILL

Recommended: No

Did you know this company charges you for 911? Charges you for seeing a persons name on Caller ID? Charges you differently for incoming versus outgoing phone calls? Did you know that IF you send an SMS out using this service to a cell phone they get a message that could-be-construed as they-will-need-to-pay-a-quarter to text you back? This company is petty and I cannot see why anyone gave it a nice review.

VISITOR/PROVIDER FEEDBACK:

AlexR (October 14th 2020) : Don't you pay for many/most of those services, one way or another, regardless? Voip.ms might just be more a-la-cart. For example, e911 costs any VoIP provider money, and typically they recapture those costs whether you know it or not.

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Endless connection problems, incompetent!

Number 21 : FEB 6th, 2020 : Jim

Recommended: Yes

Voip.ms service is of a very low quality due to never ending problems with termination and connection to DIDs within the USA and overseas. But the worst is the customer service. If you encounter a connection problem after hours there is nobody to fix it. If you call them during the day, they will refuse to help you over the phone and send you to an online portal. Also, looks like everybody in the customer service department speaks broken English and has last name Martinez or Gonzales, which makes me think they offloaded support to Latin America. This in itself wouldn't be a problem if they knew what they are doing, but they are truly an incompetent bunch. What's worse, if you ask to talk to a supervisor or director of customer service, you will never reach them as the customer support will make every effort to block you from reaching a supervisor. Obviously company managers don't give a care about the clients, and customer support running without a supervision has the same attitude towards the client. My company used them for a while but due to endless problems with their service we switched to other SIP providers.

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Great service!

Number 20 : FEB 4th, 2020 : Marc

Recommended: Yes

Requires some technical knowledge to set up at first. But then it's like a regular phone! Also, get 10$ account credit when you sign up.

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Outstanding VoIP Service!

Number 19 : SEP 9th, 2019 : Terry

Recommended: Yes

VOIP.MS pretty much offers you full functionality of a IPBX but without the high cost, commitment, or hardware of other solutions. I run my real estate/property management business on this system and figured out how to setup an IVR: a) my business sound more professional, b) I can screen calls c) I can automatically route calls to my agents. I have my toll free numbers also pointing to it. They just added VFax so I'll probably retire my VOIP fax server if that works out and have single source. Tech support is very good the few times I had to use. System may not be as intuitive but if you do a little research online even an average user should be able to figure out basic features. Highly recommend these guys! I avoided researching and building a PC based PBX.

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Love VoIP.ms

Number 18 : SEP 5th, 2019 : Kirkopolis

Recommended: Yes

They are the best overall value and offering. Awesome service, good quality network and servers, easy to contact if there is a problem. Excellent rates. Yes I have tried other so called free chat stuff, but its not great. If you need a reliable service and are willing to pay what is as close to free as you gonna get in North America then this is the company provider for you IMHO. I have had VoIP.ms for about 8-9 years.

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Poor response to problems

Number 17 : AUG 12th, 2019 : Darrell

Recommended: No

The service had some trouble in the beginning and then started to work excellent. Then about a month ago I began to not be able to get calls from landlines. Always if there is a problem it is with someone else not VoIP.ms. Since the landline calls quit working, calls from landline to my cell phone number have also quit but of course this is not their problem it is on the other end. I expect that at some point they will fix the problem but do not hold your breath that it will happen anytime soon.

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