VoIP.ms Reviews - Page 2 of 3

3.2/5

Average Rating

Love VoIP.ms

Number 18 : SEP 5th, 2019 : Kirkopolis

Recommended: Yes

They are the best overall value and offering. Awesome service, good quality network and servers, easy to contact if there is a problem. Excellent rates. Yes I have tried other so called free chat stuff, but its not great. If you need a reliable service and are willing to pay what is as close to free as you gonna get in North America then this is the company provider for you IMHO. I have had VoIP.ms for about 8-9 years.

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Poor response to problems

Number 17 : AUG 12th, 2019 : Darrell

Recommended: No

The service had some trouble in the beginning and then started to work excellent. Then about a month ago I began to not be able to get calls from landlines. Always if there is a problem it is with someone else not VoIP.ms. Since the landline calls quit working, calls from landline to my cell phone number have also quit but of course this is not their problem it is on the other end. I expect that at some point they will fix the problem but do not hold your breath that it will happen anytime soon.

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Stay away. Exceedingly poor customer service.

Number 16 : JUN 2nd, 2019 : Daniel

Recommended: Yes

I needed to call a US embassy this week. INTL calls are blocked on all accounts until you submit your ID to their online form. Form says they'll unlock INTL calls within 24 hours. That was Thursday. Still ignored through Wednesday, I had to go into chat but INTL calls were now clearly unlocked to make INTL calls. When I went to make the call, their servers were not configured to allow service. I'm not a novice at SIP clients and following their setup guides. The problem really was they hadn't configured routing correctly on their server. I informed them and they blamed the inbuilt Android SIP client and asked I used Zoiper. Same problem with Zoiper because they hadn't setup the routes in their server. I even sent them a screen recording and screenshots making it all unmistakable the problem was on their end. A day later, without apologizing for not acknowledging the problem was on their end and wasting a bunch of my time, they messaged back "it's possible to enable the routes to your account for the destination you've reported, however, please note that calls to this destination will have a rate of $0.34". That's interesting because their call rate sheet advertised $0.06. I say go ahead and do it because I don't expect them to lose money and I just want it working finally. They promise they've "enabled the routes". Another day later, nope, yet again they failed to actually do it. I inform them. They say they'll fix it. Another day later I try a final time. Nope still not fixed. I sign up for Google Voice which works immediately and just say they handled fixing it exceedingly poor. Their response...not an apology but suggesting I was using the incorrect dial codes which was demonstrably wrong given our correspondence and the screen recording I'd sent them.

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Cheap, barebones, but poor customer service

Number 15 : MAY 20th, 2019 : Eugene

Recommended: No

It's a bargain basement provider. If that's all you're looking to get, and you manage your expectations, you'll be satisfied until you need support's assistance. Support is responsive, just not constructive. The number porting team (I was porting a number in) was one of the most inept, argumentative, belligerent groups I've dealt with professionally - and I was porting numbers in! Now I'm stuck in an intermediary stage where some of my numbers have been ported but not others, and the support reps keep attributing the intransigence to their own carriers. Just know that voip.ms is nothing more than a reseller. They seemingly have no influence over their carriers and the carriers themselves are bargain basement. If phone service is important to you or business critical - you have no choice but to stay away.

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Poor Service, Arbitrary Charges!

Number 14 : SEP 18th, 2018 : Anusha

Recommended: No

I used their VOIP service with the idea of porting the number later when needed and there was no mention of any fee to port out. Now suddenly when I placed a request to port out they want 25$ for it! Avoid!

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Awesome Wiki Page

Number 13 : MAR 28th, 2018 : Brock

Recommended: Yes

I have been trying to make my VoIP phone system work for 2 months. I have tried Voicepulse, Flowroute and finally stumbled upon VoIP.ms. The problem with Sip Trunking is the LACK of customer service when it comes to the product. Every company loves taking your money but once they have it they do NOT care. VoIP.ms is the only provider that had an AWESOME wiki page that has configuration for almost every PBX system. They get it! They addressed the customer service issue by having an outstanding wiki that answers all your questions! Well done and thank you.

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Review

Number 12 : MAR 27th, 2018 : Dan

Recommended: Yes

I've used VoIP.ms for years with, at max, a dozen numbers (DIDs). They've done well the vast majority of the time until now. I recently attempted to port out a number. It's only reasonable that they use automation as the primary means of fulfilling ports. Computer automation is FAST and I expect 99.9% of ports succeed via automation. In this case, despite having them provide me the necessary authorization info via email (matched my account records as well) and emailing it to the receiving carrier, it's been 9 days, hours of frustration, and a dozen unsuccessful attempts. They assure me if only the receiving carrier would share the PON (port order number) identifier with them they'd investigate and resolve whatever the hangup is. I find it fishy that they do not already see the PON when each port attempt takes place (it seems they're outsourcing that part of their business to another vendor and collaborate poorly). It's equally suspect as to why the receiving carrier doesn't see the PON identifier either. The receiving carrier may outsource as well. When the automation doesn't succeed, my experience has been that they shirk assuming ownership for the problem and an effective secondary means to allowing these to succeed. The receiving carrier has been willing to conference call, chat, email chain etc. Especially because the receiving carrier could be communicating with VoIP.ms the very moment the request is initiated, they acknowledge and promptly resolve any hitch in the process. They have stonewalled such reasonable efforts. It seems rotten a person should have to go so far as to contact the FCC/NPAC. I used to be an evangelist for their service. Now, I'm just desperate to get my numbers released from them.

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Not a good business solution.

Number 11 : FEB 22nd, 2017 : Jason

Recommended: No

Honestly, this service is not really for business use. More of a hobby use. The pre-paid system with no auto-replenish option just cost us our phone number which we printed on 5,000 cards and have all over our online presence. Any usable service for business use should have an automated option.

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They stole my money!

Number 10 : JUL 26th, 2016 : Ken

Recommended: No

I apparently had an account with them that my consultant set up. I fired my consultant. They had a balance they insisted that I keep. What they did defies logic - they decided to eat away at my bill until it was used up. When I contacted them, they refused to replenish my account. It took them 2 years to use it up and at NO TIME did they contact me. They were just happy to take my money!

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Super Great Service and Low Prices!

Number 9 : FEB 18th, 2016 : Charles

Recommended: Yes

Just shy of perfect! Live chat service has very knowledgeable people. Can switch servers if necessary. Toll-free numbers at great prices.

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