ViaTalk Reviews - Page 22 of 24

3/5

Average Rating

ViaTalk Review

Number 26 : MAY 5th, 2006 : Sknight_co

Recommended: Yes

So far, I'm really pleased. After reading all the reviews for Voip, I settled on Viatalk, my first Voip service. It took a week to ship, and really was easy to set up. I didn't have any ethernet ports open on my cable modem, so I plugged it into my wireless router and it works great. I have a Verizon cellphone, and get terrible reception from my house, so this is great. It has sounded just like a land line, and I've have no interruptions so far. ( I've had it less than a week, so if things change, I'll let everyone know). I haven't used customer service for anything yet. I live in Denver, if anyone is trying to compare areas for service.

Comment on this review >>

ViaTalk Review

Number 25 : APR 17th, 2006 : Gracey

Recommended: Yes

I found ViaTalk on the internet after being tired of ATT etc, constantly raising my local phone rate. I've never written a review before but I just LOVE my new ViaTalk. For a woman I had a couple minor problems setting up the wireless router but the customer service was exceptionally helpful. They stayed with me all the way through setup and it's so nice that they speak english. I paid $199/yr plan. How can I go wrong with the cost. And I get all the terrific features. I've not had the dropped calls or other problems that some mentioned. Of course, any new technology will have a few quirks that need ironing out but if any come along, I'll just say that it's well worth it for the price. Customer service is better than I've had with ANY product in recent memory. So far I can only say positive things about the voice quality, the superior service and excellent features. The only thing I'm still looking for is a hard copy of the calling features and which button does what. I'll have to make my own I guess. Go ViaTalk. VOIP is the wave of the future phone service.

Comment on this review >>

ViaTalk Review

Number 24 : MAR 24th, 2006 : Mark

Recommended: Yes

I first had Vonage and I was unhappy with their service. I was unable to receive calls. I called Vonage three times and they could not correct the problem. I researched Viatalk and found that they were one of the top rated Voip services. I signed up with Viatalk and received my equipment in 5 days. I initially had problems receiving calls and the calls would go to a recording. I called Viatalk and they were able to fix the problem within 24 hours. Viatalk told me that they were upgrading their phone lines and some of the old lines did not transfer over. Customer service was very helpful, and I could understand them, unlike Vonage who has customer support in another country. I would recommend Viatalk to everyone and their service is excellent.

Comment on this review >>

ViaTalk Review

Number 23 : MAR 13th, 2006 : Gericho

Recommended: Yes

I really enjoy the excellent VoIP service from ViaTalk. The support staff is very knowledgeable and friendly. Although I have experienced 2 outages, ViaTalk ensured that they kept their customers abreast of the situation. The features offered by ViaTalk are great and for the price of their service I give them a THUMBS UP! I recommend ViaTalk to anyone considering dumping their land line phone service. KEEP UP THE OUTSTANDING SERVICE!!!!

Comment on this review >>

ViaTalk Review

Number 22 : MAR 11th, 2006 : Jeff Henderson

Recommended: No

Took 35 min to get a sales person. Stayed on phone for 1 hour and 5 min for tech service. Shipped everything back and went with SunRocket.

Comment on this review >>

ViaTalk Review

Number 21 : FEB 16th, 2006 : Magnuslee

Recommended: No

I tried service with ViaTalk due to a recommendation from a friend. This service is the unbearable, Dropped calls, Registration loss, Choppy sound. Their tech support is irritable and not technically savy. They either pass buck or don't know what they are talking about. Funny thing is my friend who recommended the service canceled them recently, due to poor customer/tech service. Stay Clear.

Comment on this review >>

ViaTalk Review

Number 20 : JAN 23rd, 2006 : CTK

Recommended: Yes

Smooth sailing all of the way. Customer service is excellent. The FREE softphone support is a big bonus.

Comment on this review >>

ViaTalk Review

Number 19 : JAN 5th, 2006 : Gretchen

Recommended: Yes

I normally never write reviews but since I referred to this site a lot before ordering our service I feel as though I should tell you how much I LOVE Viatalk. We have not had any "down time" with our service. Their site is so easy to use and I love that I can get emails with the message attached so that I can listen to my messages anywhere. I have never had the echo effect. A friend uses lingo and I actually hate calling her on the phone because of the echo. There has been one time when I heard a weird, annoying, soft sound over the line and I switched from using a cordless to the old fashioned corded phone and it cleared up. I lived in NYC during the east coast blackout and learned from that experience that we should always have a corded phone as a backup...considering I was also in labor at the time. :) Anyhow...I can not say enough good things about Viatalk. I am really pleased with our service.

Comment on this review >>

ViaTalk Review

Number 18 : JAN 5th, 2006 : Julia Stevens

Recommended: Yes

I've been looking for VoIP for some time, mainly for the cost savings. Viatalk seemed like a good deal. It was easy to order and setup the sound quality is as good as my landline (which I am just about to get rid of and switch to cable - save the $20 I pay for a line rental that I no longer need). I've never had to call customer services so I gave them a 3. I've read a lot of complaints about people not realizing the charges they would owe, I recommend that you get the month to month plan and upgrade to the yearly plan if you are happy with the service. I now get phone service and cable internet that is much faster than my DSL and still save money - it doesn't get much better than that!

Comment on this review >>

ViaTalk Review

Number 17 : JAN 4th, 2006 : Darren Barr

Recommended: No

Don't even bother. I had VOIP through my broadband cable provider which was charging $40 a month so I decided to switch to the lowest I could find which was ViaTalk. Big mistake. I kept my old Voip phone and switched all the phones in my house over to via talk except one for my old line to compare. The ViaTalk line consistently would drop out for 5 to 10 seconds during a call and my original voip phone line for the same call was fine. Also their technical support wasn't that helpful and had long waits to finally speak to them. I cancelled my service 7 days into the 14 day eval period both via phone call to support and as well as a request through their support website. When I didn't get a confirmation email after 2 days I followed up and they mysteriously had no record of it. Finally they say as of tonight that it is done.....my fingers are crossed. WARNING: Read the fine print if you sign up for a year or more, they charge your credit card for the entire period up front.

Comment on this review >>