Viasat Reviews - Page 5 of 10

2.1/5

Average Rating

Number 53 : NOV 3rd, 2012 : Scott (CA)

Recommended: No

WILDBLUE REVIEW: I would never recommend Wildblue to anyone. Coming from dial-up, i thought it would be a good switch. Was I ever wrong. The sales guy completely lied to me to get me to order this. He told me that satellite internet had been fixed and there was almost no latency. When he was done installing the wires and router, I was trying to install my wireless router. He left as fast as he could, saying thats not part of his job. I had no clue how to do it, as it was my first time leaving dial-up connections. You dont have routers or anything with that. I ended up having to call them multiple times, finding out that I had to set up the wireless router to go through some proxy server to get it to even work. The service I received when it started working was a joke. Loading small websites such as hotmail.com and yahoo.com and google.com would take just as long as dial-up would take. I checked my ping and there was a 3.6 second delay on everything going in and out. So, with their so called "Fixed satellite", its going to sit there for almost 4 seconds without receiving any information. Thats a joke on its own. And when it started actually loading, the speed was nothing about what they would talk about. The maximum i could download at was 40 kb/s, and thats on a good day. If its cloudy outside, forget even using the internet. Any blockage of the sky would result in my service not working at all. I called them and asked about it and they pretty much told me oh well, thats what satellite internet does.. So for all the winter months of the year, forget about being able to do anything important on the computer. After the contract was up, I canceled them. They called me three months later, saying that I owed them a month worth of service still.. I told them theres no way that is even possible, I was paying for my service for a month in advance. So when I paid my bill on 4/15, it was good from that date to 5/15. They looked around their billing system and found the mistake. The mistake was, I overpaid them and they owed me a month of service back. They told me they would write a check and send it out in the mail right away. I thought it was funny how it went from me owing them me them owing me. Feels like they tried to pull a fast one on me there. It has been over 6 months and still no check in the mail. I keep receiving calls from them every morning, which wakes me up, and when I answer, theres no one there. I know it is there number, as I found it online. I would never recommend this service to anyone, ever! If you have recently signed up, I would find a way to cancel and back out of the contract because your paying way too much for the equivalent to dial-up internet, although dial-up wont go out on you when it gets cloudy outside.

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Number 52 : OCT 16th, 2012 : Alan (FL)

Recommended: No

WILDBLUE REVIEW: They lie from the get go, told them Only interest for gaming, was told, oh yes,great for gaming.........Not.......worse than dial up. Was told waived install charges........NOT.......guy charged me $50.00 to set pole 10 feet from pc......live in the SUNNY state of florida....little or no connection....absolutely NO gaming capabilities.....lock you into 2 year contract...what a ripoff....do NOT....repeat do NOT go with wildblue

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Number 51 : SEP 12th, 2012 : Christina (TX)

Recommended: No

WILDBLUE REVIEW: Wildblue takes advantage of people with limited internet options. They charge ridiculous prices for terrible customer service & slow to no connection, then they have the nerve to slow down your turtle pace connection

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Number 50 : SEP 6th, 2012 : Joy (CO)

Recommended: No

WILDBLUE REVIEW: Do NOT subscribe to Wildblue (now Viastat) you will regret it. I was with them almost five years, service was terrible, so they convinced me to upgrade to their newest options, and it got worse. lost internet service on 8/30/12 and they told me it would be 60 days or MORE before a tech would be sent out. I told them to cancel the service and I had Hughesnet installed the same day.

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Number 49 : SEP 5th, 2012 : Joshua (IN)

Recommended: No

WILDBLUE REVIEW: I just recently moved out into the deep country and it was either WildBlue or Hughes Net. WB promised 12 mbps speeds and said that this service was excellent for gaming. I see my speeds at a constant 3 mbps and sometimes deep below 1, and gaming on it was beyond morbidly terrible. Not to mention it's "Free time" of 12 am-5 am still tacked on to our useage. A lot of smoke and mirrors but overall, mostly broken promises.

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Number 48 : SEP 3rd, 2012 : George (NC)

Recommended: No

WILDBLUE REVIEW: I had hughesnet for 2 years with horrible speed the whole time. Wildblue with the surfbeam II modem is much faster, but works in spurts. In other words, there is still a lot of latency with ping times over 1 second, but when the data comes it can come very fast. So when you surf to a webpage...count to three, then boom, it comes all at once. The major problem with wildblue versus cable or dsl is that the caps are extremely low. With ATT dsl I was capped at 150gb/month, and wildblue is capped at 7.5 gb/month. So it has the speed, but you can't use if for anything, because if you watch a netflix and a few youtubes you've blown your FAP and then operate at a crawl for the rest of the month. Therefore, their speed advertisement is very misleading. Imagine buying a porsche and only having a 100 ft driveway to drive around in. It's a similar situation. The speed is useless because if you use it for anything you get FAPPED. Wildblue on the surfbeam is better than hughesnet, but both are far worse than anything else except dialup. Unless you have no other alternative, go with something else. Wildblue and Huguesnet are only for people with no other choice and don't let anyone tell you differently. I'll end by saying the customer service is a zero on the scale of 1 to 10. If you feel like you need to call wildblue customer service, just hit yourself in the head with a hammer. That will feel better than a conversation with their arrogant, ignorant staff.

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Number 47 : SEP 2nd, 2012 : Bouke (NC)

Recommended: No

WILDBLUE REVIEW: I've had this internet contract for 19 months now, meaning that I'm nearing the end of my two year contract with Wild Blue. my average speed ranges from 0.9-1.2 Mbps Download speed and 0.04-0.06 Mbps Upload speed, tested and recorded weekly. With the internet being so slow, I'm unable to use Skype Calling; can?t watch video on YouTube, no games on Facebook, hard to open picks on FB. Sometimes buffer on Pandora music, never work when it rains. This is my honest testimony of my experience with Wild Blue's "SUPPER" fast internet.

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Number 46 : AUG 15th, 2012 : Carl (IL)

Recommended: No

WILDBLUE REVIEW: Support next to impossible to reach. Lied about reduced speeds after reaching monthly limit. If you use the internet a lot find a different service. Reduced speed is: download 453 Kb/s upload 13 Kbs. most sites will not even load at this speed. Stuck in a 2 year contract now. Have to sign contract before you can try it and no way out but $15 per month for unused contract. $330.00 for early termination for 22 months.

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Number 45 : AUG 14th, 2012 : Kent (SD)

Recommended: No

WILDBLUE REVIEW: Ordered service at the end of June. Was charged for installation and 1st months service but have yet to be given an installation date. Customer Service agents seem to take a particular delight in not answering my questions. Phone calls are never returned as stated. Don't use this company.

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Number 44 : AUG 11th, 2012 : Unhappy (ID)

Recommended: No

WILDBLUE REVIEW: No customer service. Wants money though. This company is very unreliable. Cannot provide service in a timely manner, and in Idaho, not at all. However they want your money. STAY AWAY from them.

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