Verizon Reviews



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Verizon Communications, Inc. was formed in the year 2000 as the result of a merger between Bell Atlantic Corp and GTE Corp and in 2004 it was added to the Dow Jones Industrial Average.

Alongside phone and television services, Verizon offers high speed internet (DSL) as well as fiber optic (FiOS) Internet for predominantly urban customers within range of the Verizon FiOS network. Verizon FiOS Internet has been rated #1 in overall tech support by PC Mag and has earned PC Mag's Reader's Choice Award 8 years in a row.

The Good

Verizon Communications, Inc. is a well-recognized and expansive business that offers service across the country. Verizon claims that it's fastest Internet plan available (500/100) can download a 5GB HD movie in under two minutes and upload 200 photos in 20 seconds. Though plans like these are expensive, Verizon online offers a wide range of options for customers of varying needs.

FiOS Internet is provided directly to your home through an isolated line. You do not share bandwidth with neighbors, which allows for service with more consistent speeds and uptime than broadband cable Internet.

Verizon WiFi is included with all plans 15/5 mbps and higher, allowing customers to connect wirelessly at over 5,000 WiFi hotspot locations.

Verizon online and phone support is available 24/7. Customers can chat with agents via their website or look for answers to common problems and troubleshooting via the Verizon online community forum.

The Bad

Customer complaints appear to be more frequent for High Speed Internet (DSL) service than for FiOS service. Most customer complaints appear to be focused on customer service issues and to a lesser extent connection issues. See our user reviews for more information (be aware of the 'Internet type' mentioned in the review).

Because fiber optic networks are not considered standard means of providing internet service in the current market, installation should be expected to take 4-6 hours. Customers are also expected to be home if service is requested, which tends to take a majority of a day as well. Customers have also noted scheduling problems when setting up service.

While Verizon's FiOS Internet offers competitive speeds and pricing, their DSL service does not. DSL customers are also forced to bundle with landline phone service. Verizon has been subject to accusations that they are attempting to 'kill' their DSL service in order to have people sign up with FiOS. However, FiOS service is not yet available in all areas currently served by DSL.

A termination fee will be charged and can range from $119 - $179 depending on your contract.

They have an activation fee of $49.99, which they tend to waive for new subscribers frequently.

Each plan is only available through a 2 year agreement. Expect to pay taxes, fees, and equipment and service charges on top of each plan.

The Bottom Line

Verizon offers 2 high speed internet (DSL) plans and 6 fiber optic (FiOS) plans. The best deals are offered within bundle plans, combining Internet, phone and television services together for a unified price.

DSL Plans:

  • High Speed Internet (1/.5 Mbps): $19.99/mo for 1 year. Verizon home phone service required at additional monthly fees.
  • Enhanced High Speed Internet (15/1.1 Mbps): $29.99/mo for 1 year. Verizon home phone service required at additional monthly fees.

FiOS Plans:

  • 15/5 Mbps: $49.99/mo for 1 year. $69.99/mo for months 13-24.
  • 50/25 Mbps: $59.99/mo for 1 year. $79.99/mo for months 13-24.
  • 75/35 Mbps: $69.99/mo for 1 year. $89.99/mo for months 13-24.
  • 150/65 Mbps: $129.99/mo for 2 years. Premiere speed for serious Internet users using multiple devices performing high traffic internet activities.
  • 300/65 Mbps: $209.99/mo for 2 years. At this point, residential customers should never see any kind of slow down due to extensive, high volume Internet use.
  • 500/100 Mbps: $299/mo for 2 years. The fastest internet speed available. Ideal for lots of users and lots of devices simultaneously downloading, uploading, streaming, and sharing files.

Overall Thoughts

Verizon Communications, Inc. offers both DSL and FiOS services, with the FiOS service being the better of the two. DSL service has steadily declined in recent years and is difficult to recommend if there are better options, particularly for customers who don't want to bundle with a landline service. Along with Verizon wireless, FiOS has been a growing service over the last decade. Verizon's fiber optic Internet offers a viable option for those seeking an alternative to broadband cable Internet. FiOS service offers speeds and pricing on par with major competitors, which can be reduced further by bundling with other services, including TV. Customer service may not be ideal, and issues related to billing and technical service may be lacking, but compared to many other providers, Verizon offers an adequate support system.

Before agreeing to a contract, browse and compare what options are available in your area. Plus, take the time to read through some user reviews of Verizon Internet on WhichVoIP to get a better gauge of what others have experienced with the service.

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