RingPlanet Reviews - Page 4 of 4

RingPlanet

36

User Reviews

1.5/5

Average Rating

8%

Recommended

Total:

36

5-Star:

2

4-Star:

1

3-Star:

1

2-Star:

4

1-Star:

28

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User Reviews (Page 4 of 4)

RingPlanet reviews are listed in chronological order.

Run!

Overall rating (1.6)

Number 6 : OCT 4th, 2019 :

Recommended: No

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The customer service is probably the worst I have ever experienced, and that is an understatement. They called claiming to be Spectrum, clearly a lie. I decided to give them a chance anyway, big mistake. Big pitch made which sounded good. They claimed I would receive VoIP phones, get a walk-through and then my numbers would be transferred. The short version is my numbers are transferred without my phones being setup. It takes almost 3 hours to get my lines back up. The tech I get to talk to is extremely rude and condescending. Absolutely no empathy. He won't even take the time to explain how service works, as promised during sales pitch. I ask to speak to a manager, who winds up being at lunch. I don't get a call from said manager. So I call back and the manager is worse. If you value your time and business, steer clear of Ringplanet. I had read the reviews and still took a chance. BIG MISTAKE.

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Don't Make This Mistake

Overall rating (1.8)

Number 5 : AUG 15th, 2019 :

Recommended: No

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When the RingPlanet sales person called they were very polite and helpful, offering Yealink phones for $50 each because our phones would not work with their system. We were told that we could opt out in the first 30 days. We got the phones about a week after our contract started. We had problems configuring the phones. Calls to the sales person who proclaimed at the time that no matter what our problem with our service he was there to help, sent us to the tech department who did something on their end that made the service better - not good. Since then, the phones have rarely worked, always 'searching for base'. Attempts to leave RingPlanet have been useless. We are tied in to a two year contract which we were not told at the time. Just waiting for the next year and a half so we can get on with a decent phone company. Cannot recommend at all.

VISITOR/PROVIDER FEEDBACK:

Elizabeth (November 25th 2019) : Same here. The phones are not fit for a business. The taxes from Ringplanet are $60 more than my previous phone company which means I am not saving anything. Never got my fax line nor my credit card machine line to work, although the tech people tried numerous times. I am going back to my previous phone company. Total waste of time.

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Great Service

Overall rating (5)

Number 4 : JUN 20th, 2019 :

Recommended: Yes

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The service and customer service is amazing! I was getting a lot of dropped calls from Spectrum and am getting really clear, high definition calls.

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Wonderful service!

Overall rating (5)

Number 3 : FEB 27th, 2019 :

Recommended: Yes

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I really haven't had any negative parts of my experience. Customer service is wonderful, the people are friendly and informative. I love my new phones, the features still blow my mind! My business is pretty small, but I feel like now I can afford the best of the best, and that is what's been given to me.

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Poor Service/No Service

Overall rating (1)

Number 2 : FEB 11th, 2019 :

Recommended: No

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We cannot call out or get phone calls in, just goes to voicemail box. Which I cannot get into. They are always looking into it. Promise to call back which I never receive because it goes to voicemail box. They do have my cell phone number they can call me on but they don't.

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It works

Overall rating (4)

Number 1 : FEB 2nd, 2016 :

Recommended: Yes

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I saw Ringplanet's Ad on the TV and gave them a try. I wanted one contact for phone and internet and liked that they partnered with big players in the voip and internet space. The feature set is good and quality too. Still a little more expensive than I would like.

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