Phone Power Reviews - Page 11 of 27

4.1/5

Average Rating

Bye Bye Phone Power

Number 162 : MAY 8th, 2012 : Barry

Recommended: No

After 4 years as a Phone Power VoIP customer I had to let them go. Over the last two weeks the service went down for a day and a half and then several days we had terrible audio quality. I could never get a straight answer out of tech support as to what was going on or when it would be fixed. Today a tech tried to convince me that 2 tenths of 1 percent packet loss in one of three system tests I did on my Fios system (while the other two were 100% accurate) was the problem with their audio quality. These people will not admit when they have a problem and lie to you via online chat. Terrible phone service from them yet I can skype call audio and video perfectly clear and have no other internet issues whatsoever with 30 meg up and 27 meg down. Who are these folks kidding. I can't hang my business communications on a company that won't tell me the truth.

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Cost Effective

Number 161 : MAY 6th, 2012 : Andrew

Recommended: Yes

We were cutting household costs so we switched to a voip line to save. Phone Power looked like it was one of the cheapest that looked like a real company so we went with them. Was worried that we might see a difference in quality, but it works pretty much exactly the same as our landline did. Couple more features that we didn't have before too like options for more phones around the house.

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Great Service

Number 160 : MAY 6th, 2012 : Robert

Recommended: Yes

2.5 years with Phone Power, with only one provisioning issue, CS is great and this was resolved in minutes. Calls go thru quickly and are clear. Very pleased with this service (have had 3 others prior).

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Unreliable At Best

Number 159 : MAY 2nd, 2012 : Kelly

Recommended: No

Vowing to never give Verizon another dime after getting ripped off for years and years and getting bad service on top, I went to Phone Power. Big mistake. While the features are great, if the phone system cannot handle the simple task of letting a call come in without making the phone die and send calls instead to voice mail, then it makes no difference how good the other features are. If you just want to make calls out, then it is pretty good, but about 50% of all incoming calls will not go through. The blamed my router, so i bought a new one, then they said it was my phone and that there system is not compatible with Panasonic phones, then they said it was a setting on the phone, the they said i needed to change my DSL provider (I did) and that didn't work, then they ran out of excuses. Getting somebody on the phone (my cell phone most of the time) to deal with the issue was practically impossible. They say they have to call back and will do so in an hour. Often they called back a few days or weeks later. Don't even think of using them. I'm still stuck with them and never have anybody try to call in on their line. Only use if for out going calls. Will be dumping them soon.

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No service, no warning

Number 158 : MAY 2nd, 2012 : Mike

Recommended: No

No warning when service is disrupted, no answer when I call at any level, phone power web page will not function, 2nd time we have loss service with a hint (light to heavy static on line that will last several days)of problems in advance.

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Phone Power Review

Number 157 : APR 28th, 2012 : Trent

Recommended: Yes

Got it for my elderly parents as a low usage line mostly for in case of an emergency so it was important just in case that they didn't stick us with huge charges for 911 calls (some companies do believe it or not), but it is free, it shows the address if they do have to call and can't speak, and they had good reviews. I got the $5/mo promo plan, which in an incredibly good deal for service so now that I know it works I'll most likely be switching my own line too

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Phone Power Review

Number 156 : APR 14th, 2012 : Jamie

Recommended: Yes

I live in Canada and was somewhat hesitant to go with a US company a couple months ago, but had heard good things, and they have money back guarantee so I tried. The sales agent kindly took my order over the phone and I got the phone box within a week. Its simple to set up. If I can do it, no one else should have problems. Its working great and beats the price of more local competitors. Calls are free to Canada and the US. There are some free international minutes to other countries, but I don't use them. Free second line is great too. It just uses your same number but more people can be on the phone at the same time.

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Phone Power Review

Number 155 : APR 6th, 2012 : William

Recommended: Yes

I like this service. Friendly and knowledgeable folks. I did grade them only a "good" for Set-Up since I had expected it to work out of the box. But a quick call to their Support people (on a Sunday no less!) and they helped me get it working. probably 25 minutes from opening the box to placing a call. Not sure if this is normal or too long for this type of technology. But I would recommend this service.

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Phone Power Review

Number 154 : MAR 31st, 2012 : Guillaume

Recommended: No

I live in Montreal, Quebec, Canada. Many local agencies & companies have 1-800 numbers that are geolocation- locked; you can?t call those numbers from outside Canada, or outside Quebec (depending). How they detect the origin of the call is not based on the caller ID (the caller?s phone number); it has to do with how the call is routed, i.e. where it?s coming from for real. Now, the problem is not that Phone Power isn?t technically capable of routing those calls correctly, since I have been able to call those numbers on multiple occasions. The problem is that they are unable to keep routing consistent. The result is that those calls will only work sometimes, and will sometimes fail. And, when it?s not working, and you call/chat support to fix it, they don?t know how to resolve the situation. Sometimes, after 20-30 minutes of back and forth, they are able to make those calls go through. Other times, they can?t fix it, and answer that they?ll investigate further, and contact me later when they found something.

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Phone Power Review

Number 153 : MAR 20th, 2012 : Rick

Recommended: No

The product on the surface looks great!! As long as you dont have any problems,, If you do, the customer service 'professionals' are terrible. Phone Power is great at collecting their money, but if things go wrong, you are on your own.. I cancelled after experiencing their apathy.

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