magicJack Reviews - Page 9 of 19

2.7/5

Average Rating

Customer Service

Number 104 : FEB 9th, 2016 : Bob

Recommended: No

There customer service is terrible. Hard to contact anyone and they do not want to help unless you pay a fee.

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Great service, but no customer service afterwards

Number 103 : FEB 9th, 2016 : Steve

Recommended: No

Purchase and installation were a snap. My subscription ran out so I logged on-line and renewed for 5 years and paid $100.00. My phone stopped receiving calls. I looked everywhere for self service to fix the problem and found nothing. Tried calling, NO ANSWER or I got a recording that told me to call the number I just called then hung up. Tried on line chat and it timed out waiting for a representative. I will be doing a charge-back when my renewal hits my credit card.

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Clear and great value

Number 102 : FEB 6th, 2016 : George

Recommended: Yes

I have used MagicJack for 3 years with no problems, very clear and does not drop out. I recommend to all. Cant beat the price either.

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Perfect for the price

Number 101 : FEB 6th, 2016 : Bob

Recommended: Yes

I have been a user since 2008 and have had nothing but good service. This is a great value. For less than 2 dollars a month for a full featured service, it cant be beat. This is installed at the main feed of my house and connected to every telephone jack. On the two occasions that my service went down, it was due to lightning strikes. Magicjack support sent me new units at the cost of shipping only. Con's: does not support pulse dialing. Customer support is poor. Annual charge, not one time charge for porting your number.

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Product OK, company poor.

Number 100 : FEB 5th, 2016 : THOMAS

Recommended: Yes

Works OK for casual family calls. They advertise it will carry fax, but it does not work most of the time. The very low cost makes the quality acceptable for casual use. If you have problems the customer service is very poor - guess you get what you pay for.

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OK service

Number 99 : FEB 5th, 2016 : ROBERT

Recommended: Yes

Sometimes calls drop or disconnect and the quality is bad sometimes. I like all the options I can do with the web connection. Over all for the price it cannot be beat.

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Excellent for 15 months, followed by disaster

Number 98 : FEB 5th, 2016 : Dale

Recommended: No

Magicjack was truly excellent for the first year of service. We renewed for another year and all went well for 3 months. Problems occurred and customer service asked us to go through extremely complex operations to try to restore service several times. Working diligently through their instructions, we were not able to restore service. After several calls to them, they blocked us from contacting them again. We will never recommend anyone to use Magicjack.

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MagicJack has come a long way.

Number 97 : FEB 5th, 2016 : Roger

Recommended: Yes

Having used Magicjack for several years, the system has proven better each year. Now I dare say the list of services competes well with most others while the cost to consumer can simply not be beat.

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Bob's MagicJack Net

Number 96 : FEB 5th, 2016 : Bob

Recommended: Yes

We have family outside the USA. With the initial low purchase and service cost plus the 5 year very low service cost, it's cheaper than calling them via a VoIP provider. For $20 a year for all you can yack for 5 people... it's great! Even with a few more glitches than our two previous VOIP providers. Of course the more and longer phone calls, the more glitches. The increase in glitches was lower than the increase in the number and length of calls.

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Cheap and easy.

Number 95 : FEB 5th, 2016 : Mike

Recommended: Yes

I paid $155.00 for 5 years of service, which comes out to $2.58 per month for all calls in the USA, Canada and Mexico. Not a bad deal at all.

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