magicJack Reviews - Page 10 of 19

2.7/5

Average Rating

It has become "Less Reliable"

Number 92 : NOV 16th, 2015 : Slingshot2

Recommended: No

This device has no customer service.........absolute NONE! It started out 3 years ago as a reliable primary phone service for a retiree living on a frugal retirement plan of just under $2,000/mo for the rest of my life. But I need to have reliable services, which MagicJack seems to be unable to provide.....as they upgrade?

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MagicJack now ignoring Mac users.

Number 91 : NOV 15th, 2015 : John

Recommended: Yes

I've had my MagicJack for over 5 years and it has been good value. On occasion it is a bit twitchy as it can cut in and out as well as become garbled depending on where you're calling. My biggest complaint is that it no longer works since I upgraded to the latest Apple operating system OS 10.11.1 and MagicJack is not acknowledging the problem. They only say that they're working on it. There is no acknowledgement on their website. Furthermore I just renewed for 5 years at a cost of $120 and can't use my MagicJack until this is fixed. I would not recommend this until the fix for Mac OS 10.11.1 is completed.

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Poor customer service!

Number 90 : NOV 3rd, 2015 : Michael

Recommended: Yes

I have had Magicjack for almost ten years and not many problems. Recently I can dial out, connect with my party and hear them very well......the BIG PROBLEM though is that they CANNOT hear me! Customer service is no help so far. My phone has been inoperable for several days and no help is in sight.

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Problems you will encounter

Number 89 : OCT 31st, 2015 : Clifton

Recommended: No

I say "No" if you are going to use it exclusively as your Home Phone. I have had MagicJack for several years but recently cancelled Home Phone service making MagicJack sole service. I updated my MAC computer and found MagicJack NOT COMPATIBLE! Have called chat line (only support) five times and they are aware of problem, however, management does NOT keep "support representatives" informed of progress. So if you get a critical problem with your service you cannot depend on "Support" for results. Management did NOT put out or has since made any briefing to their customer data base of the problem and how they are attempting its resolution. This is considered a critical fallacy in Management!

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Terrible customer service and tech support

Number 88 : OCT 29th, 2015 : Ellie

Recommended: No

I renewed my contract for a year and suddenly my MagicJack stopped working. The customer service is so bad I was never able to get enough help to get it working again. I gave up and am going with another provider.

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Good Product but canceling service painful

Number 87 : OCT 19th, 2015 : Gloria

Recommended: No

Its a great product but if you want to cancel service, forget it. There is no one to talk with. I had to report them to the BBB and contact my bank so I would no longer be paying them.

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Love it

Number 86 : OCT 16th, 2015 : Bob

Recommended: Yes

Was a breeze to set up and the price versus Vonage is no comparison. Do not understand why everyone has not dropped Vonage and regular landlines for this. Vonage is $10 to $20 per month and Magicjack is $20 per year! No brainer to me.

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Poor Service

Number 85 : SEP 2nd, 2015 : Dick

Recommended: No

Device works some times and not other times. When you connect Magicjack to a computer, the device doesn't connect properly and therefore will not work.

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Works for me

Number 84 : AUG 25th, 2015 : Kathe

Recommended: Yes

I have been using MagicJack for more than 5 years with minimal issues! It's easy to use and there can be some quality problems, but anyone using VoIP is having same issues.

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Terrible Service

Number 83 : JUL 31st, 2015 : EDUARDO

Recommended: No

MagicJack charges $33 dollars to transfer the number to another carrier and $16 for a warranty replacement. Getting a refund is extremely difficult. They last less than two years. While it works it's ok. Have a problem then forget it.

VISITOR/PROVIDER FEEDBACK:

Jim (February 17th 2016) : I had a similar problem, but called the chat line and they sent a link to my email to fix the problem. When I first got the device I had Vista. As I upgraded my OS I had to run the fix. I now have Windows 10 and I also updated my device to the new one that doesn't need a computer, just Internet connection, and I just love it. I use it as my main line, however it will only handle 3 phones to be connected, otherwise it will not ring on incoming calls.

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